TRAVEL EMERGENCY ASSISTANCE C ON GRATULATIONS!
With your Sun Life coverage, you receive an emergency travel assistance program and ID-theft protection services provided by Assist America. This travel emergency assistance program immediately connects you to doctors, hospitals, pharmacies and other services if you experience a medical or non-medical emergency while traveling 100 miles away from your permanent residence, or in another country. One simple phone call to Assist America will connect you to: • • • •
A state-of-the-art 24/7 Operations Center Experienced, multilingual crisis management professionals Worldwide emergency response capabilities Air and ground ambulance service providers
TR AV E L AS S I S T A N C E S E R V I C ES Medical Consultation, Evaluation & Referral Calls to Assist America’s Operations Center are evaluated by medical personnel and referred to qualified doctors and/or hospitals.
Care of Minor Children Assist America will arrange for the care of children left unattended as the result of a medical emergency and pay for any transportation costs involved in such arrangements.
Foreign Hospital Admission Assistance Assist America fosters prompt hospital admission outside the United States by validating the member’s health coverage or by advancing funds to the hospital as needed.
Compassionate Visit If a member is traveling alone and will be hospitalized for more than seven days, Assist America will provide economy, round-trip, common carrier transportation to the place of hospitalization for a designated family member or friend.
Emergency Medical Evacuation If adequate medical facilities are not available locally, Assist America will use whatever mode of transport, equipment and personnel necessary to evacuate a member to the nearest facility capable of providing a high standard of care. Medical Monitoring Assist America’s medical personnel will maintain regular communication with the member’s attending physician and/or hospital and relay information to the family, as appropriate. Medical Repatriation If a member still requires medical assistance upon being discharged from a hospital, Assist America will repatriate them home or to a rehabilitation facility with a medical or non-medical escort, as necessary. Prescription Assistance If a member needs a replacement prescription while traveling, Assist America will help in filling that prescription. Please cut on dotted line to remove card.
GLOBAL EMERGENCY SERVICES Reference # 01-AA-SUL-100101 If you require assistance when traveling 100 miles from your permanent residence, or in another country, call Assist America’s Operations Center at:
+1 609 986 1234 +1 800 872 1414
(outside USA - Collect Call) (inside USA - Toll Free)
Or email at: medservices@assistamerica.com
Return of Mortal Remains Assist America will assist with the logistics of returning a member’s remains home in the event of his or her death during travel. Other non-medical emergency assistance services include: • • • • • • •
Return of Vehicle Lost Luggage & Document Assistance Legal & Interpreter Referrals Emergency Message Transmission Bail Bond & Emergency Cash Coordination Emergency Trauma Counseling Pre-trip Information For more information, visit www.assistamerica.com.
DISCL AIM ER Value-added services are not available in New York. Value-added services are not insurance, are offered only on specific lines of coverage, and carry a separate charge, which is added to the cost of the insurance. The cost is included in the total amount billed. Emergency Travel Assistance is provided by Assist America®. Identity Theft Protection is provided by SecurAssist®, an Assist America program. Sun Life is not responsible or liable for care, services, or advice given by any provider or vendor of the Services. Sun Life reserves the right to discontinue any of the Services at any time. Employers who provide group insurance coverage and make available value added services within an I.R.C. Section 125 cafeteria plan should consult a tax professional to determine whether those services are Qualified Benefits for Section 125 plans. In all states except New York, group insurance policies are underwritten by Sun Life Assurance Company of Canada (Wellesley Hills, MA). GVASBCH-EE-039 SLPC 29750
ID THEFT PROTECTION SERVICES Assist America offers prevention and resolution tools to safeguard your data and restore its integrity if it is used fraudulently. These services include: 24/7 Access to Identity Protection Experts
You have 24/7 direct emergency access to ID Theft Protection experts who can provide guidance in dealing with identity fraud issues.
Credit Card and Document Registration
Register your details using our secure website to store information from credit cards, banks and other important document in a single, centralized and secured location.
Internet Fraud Monitoring
Upon registration, we use a real-time web-crawling technology to monitor any sign of your registered personal data on suspicious sites. You will receive automatic warning notifications if it is discovered that your data is being used fraudulently.
24/7 Identity Fraud Support
If you are a victim of identity fraud, a dedicated ID Theft Protection expert will guide you in mitigating the consequences of the fraud. Your caseworker will also notify credit and debit card issuers if your credit or debit card(s) is lost or stolen.
To activate these identity protection services, visit: www.assistamerica.com/sunlife
DOWNLOAD THE MOBILE APP Access a wide range of global emergency assistance services from your phone by downloading the FREE Assist America Mobile App for iPhone and Android. The Mobile App’s features include: • Tap for Help: One-touch call to our 24/7 Operations Center • Pre-Trip Information: Access detailed country-specific information to prepare your trip • Digital ID Card: Your Assist America membership card is stored inside the App • Travel Alerts: Receive alerts on urgent global situations that may impact travel • Travel Status Indicator: This feature indicated when you are eligible for services • Embassy & U.S. Pharmacy Locator: Locate the nearest embassy/consulate of 23 countries around the world and the nearest pharmacies in the U.S. • Available in 7 Languages: English, Spanish, Arabic, Mandarin, Thai, Bahasa, and French Complete the set-up process by entering your Assist America reference number 01-AA-SUL-100101.
CONDIT IONS Assist America will not provide services in the following instances: • Travel undertaken specifically for securing medical treatment • Travel by a Participant’s spouse when it is for the benefit of the spouse’s employer (spouse business travel) • Injuries resulting from participation in acts of war or insurrection • Commission of unlawful act(s) • Attempt at suicide • Incidents involving the use of drugs unless prescribed by a physician • Transfer of member from one medical facility to another medical facility of similar capabilities and providing a similar level of care Assist America will not evacuate or repatriate a member: • Without medical authorization • With mild lesions, simple injuries such as sprains, simple fractures, or mild sickness which can be treated by local doctors and do not prevent the member from continuing his/her trip or returning home • With a pregnancy over 28 weeks • With mental or nervous disorders unless hospitalized Services will not be provided for the following types of travel: • Trips exceeding 90 days from legal residence without prior notification to Assist America (separate purchase of Expatriate Coverage is available at www.assistamerica. com/expatriate) While assistance services are available worldwide, transportation response time is directly related to the location/jurisdiction where an event occurs. Assist America is not responsible for failing to provide services or for delays in the delivery of services caused by strikes or conditions beyond its control, including by way of example and not by limitation, weather conditions, availability of airports, flight conditions, availability of hyperbaric chambers, communications systems, or where rendering of service is limited or prohibited by local law or edict. All consulting physicians and attorneys are independent contractors and not under the control or responsibility of Assist America. Please cut on dotted line to remove card.
Please provide the following information when you call: • Your name, phone number and relationship to the patient • Patient’s name, age, gender • The Assist America reference number • Name, location and phone number of hospital or treating doctor if applicable Attention: This card is not a medical insurance card. All services must be provided by Assist America. No claims for reimbursement will be accepted. The holder of this card is a member of Assist America and is entitled to its medical and personal services.
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is a registered service mark of Assist America, Inc.