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Frequently Asked

Frequently Asked Questions Questions What is OC24health?

OC24health provides 24/7/365 access to U.S. certified medical providers through secure video visits via web or mobile What [Clientfor Program Name]? illnesses app for UMRismembers many non-emergency including flu, allergies, sinus infections, and access more. to U.S. [Client Program Name] provides 24/7/365 board-certified doctors through secure video visits for

I received a notice that the such Teladoc virtual many non-emergency illnesses the flu and seasonal visits is now OC24health. Are they similar? allergies. Just like the Teladoc® platform, OC24health provides 24/7/365 access to U.S. certified medical providers through secure visits for UMR members for many Who are video the doctors? non-emergency illnesses including flu, allergies, sinus [Client Program Name]’s doctors are U.S. board-certified infections, and more. physicians, certified in Internal Medicine, Family Practice, or Pediatrics. Our doctors can diagnose, treat, and prescribe Who are thefor medical providers? medication your non-emergency conditions. This OC24health uses American Health Network (AHN) includes treatments for the flu, sore throat, eye infections, certified medical bronchitis, andproviders—a much more. network of more than 70 high quality medical practices in your area who provide in-network services for UMR members.

Does [Client Program Name] replace

Need PCP? mya doctor?

If you don’t currently have a primary care doctor, you can No. [Client Program Name] does not replace your primary choose one in the AHN network through a virtual visit or care doctor. [Client Program Name] should be used when in one of AHN’s local practices. you need immediate care for non-emergent medical issues. It is an affordable, convenient alternative to urgent care and What if I live outside of Indiana? ER visits. For those living outside of Indiana, virtual visits are with Teladoc® doctors who have an average 20 years practice experience and are licensed in your state in the fields of What kind of medical care does internal medicine, family practice, and pediatrics.

[Client Program Name] provide?

[Client Program Name] provides general medical care for Does OC24health replace my doctor? many non-emergency illnesses including allergies, sinus No. OC24health should be used when youflu, need immediate infections, and more. care for non-emergent medical issues. It is an affordable, convenient alternative to urgent care and ER visits.

How doofI set up my [Client What kind medical care doesProgram Name] account? OC24health provide? Setting up your account is a quick andcare easy for process. OC24health provides general medical UMRVisit the [Clientfor Program website or download the mobileflu, app members many Name] non-emergency illnesses including and click “Register Your Account”. allergies, sinus infections, and more.You will be guided through step-by-step instructions.

How do I set up my OC24health account? Setting up your account is a quick and easy process. (1) Visit OC24health.com or download the mobile app. (2) Click “Register Your Account”. (3) Follow the guided step-by-step instructions.

How do I request a visit to talk to a medical provider? Visit the OC24health website or mobile app, log into your How do request a visit to talk to a doctor? account andIclick “Request a Visit”. Visit the [Client Program Name] website or mobile app, log into your account andIclick Visit”. How quickly can talk“Request to theamedical provider? Visit requests are answered in a median average of 10 minutes depending on availability. Upon requesting a visit, How quickly I talk to the doctor? you will be placed can into the virtual waiting room until the next available medical Visit requests areprovider answeredanswers. in 30 minutes or less in the comfort of your own home or on the go. Upon requesting a

What if Iwill miss my virtual visit? visit, you be placed into the virtual waiting room until the

available answers. If next you miss thedoctor medical provider’s video call, whether you are away from your phone or computer, you will be returned to the end of the queue. The visit request is cancelled if you miss threeifattempts fromvirtual the nextvisit? available medical provider. What I miss my You will be notified when the doctor is ready to see you. If you

Ismiss there time when talking youravisit, youlimit will be returned to the end of the queue. with a medical The visit request is provider? cancelled if you miss three attempts from

the doctor. There is no time limit for virtual visits with a medical provider.

Can OC24health medical providers write a Is there a time limit when talking prescription?

with a doctor?medical providers can prescribe Yes, all OC24health short-term a wide conditions when There is nomedication time limit forfor virtual visitsrange with aof doctor. medically appropriate. OC24health medical providers do not prescribe DEA controlled substances and other drugs which may be harmful because of their potential abuse. Can [Client Program Name] doctors write How doaI prescription? pay for a prescription called in Yes, all [Client Program Name] doctors can prescribe by OC24health? short-term for a widetorange when When you gomedication to the pharmacy pick of upconditions your prescription, medically [Client Program your out ofappropriate. pocket cost will be basedName] upon doctors the type of do not prescribe substances tier controlled the DEA, non-you medication, the medication and if by the pharmacy therapeutic and/or certain other drugs which may be harmful selected is participating in your health plan’s national because of their potential abuse. pharmacy network.

What does a virtual visit cost?

The cost of a OC24health visit will be determined by your The cost of a [Client Program Name] visit will be determined benefits plan. by your benefits plan.

Does OC24health provide dermatology services? Yes, your OC24health general medicine providers can help you with most basic skin problems such as rashes, acne, psoriasis, etc.

Frequently Asked Questions

How do I pay for the consult?

Who can request a virtual visit for a child?

You pay for the consult at the time of service, and you can use your credit card, debit card or HSA card. The cost of a OC24health visit will be determined by your benefits plan. Reimbursement for the visit will depend on your particular health plan benefit.

The parent, guardian or authorized consenter must request a visit for the child/minor. Dependents under the age of 18 years may not request a visit directly.

If the OC24health medical provider recommends that I see my primary care physician or a What is [Client Program Name]? specialist, do I still have to pay the visit fee? [Client Program Name]appointment, provides 24/7/365 to U.S. Yes. Just like any medical you access must pay for board-certified doctors throughprovider’s secure video visits for the visit regardless of the medical recommendation. many non-emergency illnesses such the flu and seasonal allergies.

Can I provide virtual visit information to my primary care doctor?

Yes. You have access to your electronic medical record at Who are the doctors? any time. Log into your account and view your visit history [Client Program are U.S. board-certified to download a copyName]’s of yourdoctors visit information. physicians, certified in Internal Medicine, Family Practice, or Pediatrics. Our doctors can diagnose, treat, and prescribe Does OC24health replace my child/minor’s medication for your non-emergency conditions. This pediatrician? includes treatments for the flu, sore throat, eye infections, No. OC24health does not replace the pediatrician or bronchitis, and much more. primary care physician for any member, regardless of age. OC24health should be used when you need immediate care for non-emergent medical issues. It is an affordable, Does [Client Program Name] replace convenient alternative to urgent care and ER visits.

my doctor?

Is the the same price, No.visit [Clientfee Program Name] does notregardless replace your primary caretime? doctor. [Client Program Name] should be used when of the you need immediate forflat non-emergent medical issues. Yes! OC24health chargescare one rate per visit. It is an affordable, convenient alternative to urgent care and ER visits.

Is there a different medical history form for children?

Who are the pediatricians? OC24health uses a network of more than 70 high quality medical practices in your area who provide in-network services for UMR members. During select times, and for How dooutside I request a visitvirtual to talk toare a doctor? those living of Indiana, visits with Teladoc® pediatricians who have an average 20 years practice expeVisit the [Client Program Name] website or mobile app, log rience and account are licensed in your statea in the fields of internal into your and click “Request Visit”. medicine, family practice, and pediatrics.

If How my child is treated by ato Teladoc® pediatrician, quickly can I talk the doctor? what are Teladoc’s safety measures for children?

Visit requests are answered in 30 minutes or less in the Teladoc maintains a gold standard service through quality comfort of your own home or on theofgo. Upon requesting a assurance forinto all the consults, regardless age. This visit, you programs will be placed virtual waiting roomofuntil the includes the pediatric network, utilizing the Barton D. Schmitt next available doctor answers. Pediatric Telephone protocols recommended by the American Academy of Pediatrics.

What if I miss my virtual visit?

Will the child interact or speak to the medical You will be notified when the doctor is ready to see you. If you provider directly? miss your visit, you will be returned to the end of the queue.

The level child involvement is atmiss thethree discretion of the The visitof request is cancelled if you attempts from medical provider. However, the child must be present during the doctor. the video visit. In all cases, the medical provider will speak directly with the parent, guardian or authorized consenter.

Is there a time limit when talking

Can I provide my child/minor’s virtual visit with a doctor? information to their pediatrician or primary There is no time limit for virtual visits with a doctor. care physician? Yes, the parent or guardian has access to the child/minor’s electronic medical record at any time. Log into your account Can Program Name] doctors and view[Client your child’s visit history to download a copy of their write a prescription? visit information.

Yes, aWhat pediatric medical history must completed for kind of medical carebedoes all children less than 7 years of age.

[Client Program Name] provide?

[Client Program Name] provides general medical care for What ages are covered by OC24health’s many non-emergency pediatric network? illnesses including flu, allergies, sinus infections, and more. OC24health provides quality care for all members regardless of age.

How do I set up my [Client Program Name] account?

Yes, all [Client Program Name] doctors can prescribe short-term medication for a wide range of conditions when medically appropriate. [Client Program Name] doctors do not prescribe substances controlled by the DEA, nontherapeutic and/or certain other drugs which may be harmful because of their potential abuse.

Set up your account What does atoday! virtual visit cost?

Setting up your account is a quick and easy process. Visit the [Client Program Name] website or download the mobile app and click “Register Your Account”. You will be guided through step-by-step instructions.

The cost of a [Client Program Name] visit will be determined

www.OC24health.com by your benefits plan.

Get started

Download the app or visit the URL above.

Set up

Create username and password.

Request a Visit A medical provider is now just a click away!