At least 20 million adults in the U.S. identify as part of the LGBTQ+ community.1
Yet 18.4% avoid or postpone seeking healthcare out of concern about being mistreated, harassed, or denied service outright.2
Anthem’s Inclusive Care program was created to connect members of the LGBTQ+ community with doctors and specialists familiar with and sensitive to their needs. This tailored approach links members to their Employee Assistance Program; offers behavioral health case management; provides digital resources; and, most importantly, ensures that care is equitable
Health concerns faced by the LGBTQ+ community include:
Discomfort at wellness exams.
Side effects of hormone treatments.
Higher risk of various cancers and chronic conditions.
Behavioral health issues related to:
Sexual orientation.
Gender identity.
Acceptance, bullying, and discrimination (as well as related social and financial hardships).
Options for human immunodeficiency virus (HIV) and acquired immunodeficiency syndrome (AIDS) prevention drugs.
Anthem’s Inclusive Care program
The Inclusive Care program focuses on health from all angles — addressing physical, behavioral, and social needs. No matter the individual, we advocate for high-level care in order to reduce risk and health disparities and to increase engagement within the healthcare system.
Our concierge-level team is committed to assisting employees in finding:
Physical and behavioral health services and support for their individual needs.
Specialty care, including hormone therapy, HIV, AIDS, and sexually transmitted infection (STI) treatments.
Educational resources and tools for LGBTQ+ individuals and their family members.
Guidance and support through gender affirmation surgery.
Inclusive Care brings peace of mind through the program’s expert guidance and premier treatment.
Inclusive Care gender affirmation surgery support
Gender affirmation surgery can be a complex and multistage journey. The Inclusive Care program can help.
Advocacy and guidance:
A registered nurse who can answer questions, address concerns, and refer the member to in-network specialists and community resources.
Behavioral health support, including steerage to counseling services, helpful websites, and informational materials.
Virtual visits with doctors and therapists.
Appropriate treatments through our partnering centers for gender health.
Virtual Second Opinion
Anthem’s Virtual Second Opinion program enables employees or covered family members to receive a second opinion from an expert regarding hormone therapy or gender affirmation surgery.
The Virtual Second Opinion process begins with a thorough review of the employee’s care plan by board-certified specialists and the Anthem Inclusive Care team. Individuals then have the opportunity to discuss their concerns, receive a full explanation of surgical options available to them, and secure access to the right treatment path.3
Surgery at a center recognized for gender health
Our partnerships with these centers for gender health give employees and their covered family members the information, support, expertise, and confidence to make the best decisions for their individual case.
Anthem’s Inclusive Care team ensures eligibility and makes recommendations for a center of gender health whose expertise best addresses the individual’s needs.4
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Through our Inclusive Care program, Anthem is transforming LGBTQ+ healthcare to be more compassionate, more inclusive, more specialized, and more focused on whole-person health.
