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Employee Assistance Program

Professional support and guidance for everyday life Life doesn’t always go as planned. And while you can’t always avoid the twists and turns, you can get help to keep moving forward. We can help you and your family, those living at home, get professional support and guidance to make life a little easier. Our Employee Assistance Program (EAP) is available to you in addition to the benefits provided with your MetLife insurance coverage. This program provides you with easy-to-use services to help with the everyday challenges of life — at no additional cost to you.

Expert advice for work, life, and your well-being The program’s experienced counselors provided through TELUS Health — one of the nation’s premier providers of Employee Assistance Program services — can talk to you about anything going on in your life, including:

Help is always at your fingertips. Our mobile app makes it easy for you to access and personalize educational content important to you. Search “TELUS Health” on iTunes App Store or Google Play. Log in with the user name: metlifeeap and password: eap

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Family: Going through a divorce, caring for an elderly family member, returning to work after having a baby

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Work: Job relocation, building relationships with co-workers and managers, navigating through reorganization

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Money: Budgeting, financial guidance, retirement planning, buying or selling a home, tax issues

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Legal Services: Issues relating to civil, personal and family law, financial matters, real estate and estate planning

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Identity Theft Recovery: ID theft prevention tips and help from a financial counselor if you are victimized

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Health: Coping with anxiety or depression, getting the proper amount of sleep, how to kick a bad habit like smoking

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Everyday Life: Moving and adjusting to a new community, grieving over the loss of a loved one, military family matters, training a new pet

Convenient and confidential help when you want it, how you want it Your program includes up to 5 in person, phone or video consultations with licensed counselors for you and your eligible household members per year. You can call 1-888-319-7819 to speak with a counselor or schedule an appointment, 24/7/365. When you call, just select “Employee Assistance Program” when prompted. You’ll be connected to a counselor. If you’re simply looking for information, the program offers easy to use educational tools and resources, online and through a mobile app. There is a chat feature so you can talk with a consultant to guide you to the information you are looking for or help you schedule an appointment with a counselor. Log on to one.telushealth.com, user name: metlifeeap and password: eap

Answers to important questions Are Employee Assistance Program services confidential? Yes. Any personal information provided to TELUS Health stays completely confidential.*

When you need some support, we’re here to help.

How do I get help? Getting professional help is just a phone call away. Simply call 1-888-319-7819 to speak with a counselor or to schedule an in person, phone, or video conference appointment. These services are available 24 hours a day, 7 days a week. When is the right time to call? That’s up to you. Counselors are here whenever you need them —whether you simply need to talk or want guidance on something you are going through. Is my Employee Assistance Program included with my MetLife coverage? Yes. There is no cost to you because your employer pays for the services provided within our program. While we offer a broad range of services, there may be some assistance that’s not included. You can still work with counselors for these services by arranging to pay for them directly. Does the program have any limitations? While we offer a broad range of services, we may not cover all services you may need. Your Employee Assistance Program does not provide: •

Inpatient or outpatient treatment for any medically treated illness

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Prescription drugs

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Treatment or services for intellectual disability or autism

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Counseling services beyond the number of sessions covered or requiring longer term intervention

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Services by counselors who are not TELUS Health providers

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Counseling required by law or a court, or paid for by Workers’ Compensation

Phone 1-888-319-7819

Web one.telushealth.com user name: metlifeeap and password: eap

Mobile App user name: metlifeeap and password: eap

Does the program offer Cognitive Behavioral Therapy (CBT)? Many TELUS Health EAP providers are trained in this type of counseling and the foundation of TELUS Health' CareNow digital programs, available through the programs website and mobile app, are built upon Cognitive Behavioral Therapy (CBT) techniques. CareNow provides instant access to a range of self-service programs developed by world leading experts, focused on behavior change in the areas of anxiety, stress, depression, and more.

* MetLife and TELUS Health abide by federal and state regulations regarding duty to warn of harm to self or others. In these instances, the consultant may have a duty to intervene and report a situation to the appropriate authority.

Some restrictions may apply to all of the above-mentioned services. Please contact your employer or MetLife for details. EAP services provided through an agreement with TELUS Health. TELUS Health is not a subsidiary or affiliate of MetLife. Information disclosed directly to TELUS Health is not disclosed to MetLife, and therefore is not subject to MetLife’s privacy policy. Like most group benefit programs, benefit programs offered by MetLife contain certain exclusions, exceptions, waiting periods, reductions, limitations, and terms for keeping them in force. Ask your MetLife group representative for costs and complete details