To gain the insights detailed in Building resilience: what clients want from their law firm, 88 clients, multipliers and non-clients of Mills & Reeve were
interviewed in-depth in accordance with ISO 20252:2012 (Market Research) using a structured qualitative questionnaire and open-ended discussion. These responses were then analysed by independent market research agency, Acuigen.
To provide a diversity in views and opinions, interviewees were from:
⢠A wide group of legal buyers including procurement, in-house legal, chief execs, finance and management and HR professionals
⢠A multitude of sectors including charities, education, food and agribusiness, government, health and care, insurance, private wealth, real estate investment, sports and technology
⢠Across the UK
The research was carried out to form the basis of Mills & Reeveâs 2025 strategy and covered topics including market changes, legal functions and future, technology and innovation.
