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Kenner Army Health Clinic

Health Care Guide FALL 2013

Your Care. Your Trust. Our Mission.

2 â€˘ HEALTH CARE GUIDE â€˘ September 26, 2013

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Editorial Content Tereasa Wade Kimberly K. Fritz

Photos Kenner Army Health Clinic Graphic Designer Susan Cofer

Military Newspapers of Virginia covers the Hampton Roads area and is comprised of The Wheel at Fort Eustis, Casemate at Fort Monroe, Jet Observer at Naval Air Station Oceana, The Fighter at Langley Air Force Base, and The Traveller at Fort Lee. The contents of these newspapers are not necessarily the ofďŹ cial view of or endorsed by the U.S. government, the DoD, the DoT or the U.S. Coast Guard. Opinions of contributing writers do not nessarily reďŹ‚ect the opinions of Military Newspapers of Virginia. The availability of these newspapers and the appearance of advertising in these publications, including any inserts and supplements, do not constitute endorsement by the federal government, the DoD, the DoT, the U.S. Coast Guard or Military Newspapers of Virginia of products or services advertised.

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September 26, 2013 â€˘ HEALTH CARE GUIDE â€˘ 3

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see TRICARE on page 4

Joy.

Helping deliver a bundle of joy into the world is a great privilege. In fact, we celebrate each new arrival by playing a lullaby throughout the hospital. If youâ€™re expecting, you can expect more from us. To ďŹ nd an OB/GYN or to schedule a tour of The BirthPlace at Southside Regional Medical Center, call 804-765-5381 or visit SRMConline.com.

Beautiful, spacious birthing suites Neonatal Intensive Care Unit (NICU) Board-certiďŹ ed OB/GYN physicians Experienced nursing staff Internet access to stay in touch with family and friends

In-room, private portrait sessions Birthing classes and postpartum education Advanced infant security system CertiďŹ ed lactation consultants Board-certiďŹ ed neonatologists and pediatricians

Minutes count. Less than 15 minutes away from Fort Lee. Southside is directly or indirectly owned by a partnership that proudly includes physician owners, including certain members of the hospitalâ€™s medical staff.

4 â€¢ HEALTH CARE GUIDE â€¢ September 26, 2013

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September 26, 2013 • HEALTH CARE GUIDE • 5

You don’t need fast E.R. times. You need behavioral healthcare now.

We see to it that everyone gets the care they need right away. We offer free assessments, 24/7, that are backed by a full continuum of behavioral healthcare services at the region’s only freestanding psychiatric facility. Poplar Springs provides intensive, patient-focused care from a team of expert behavioral health clinicians. When it comes to the healing process and peace of mind, waiting isn’t part of the plan.

At Poplar Springs Hospital no emergency room visit, or referral, is needed. For more information visit poplarsprings.com, or call 804-733-6874 or 866-546-2229.

6 â€¢ HEALTH CARE GUIDE â€¢ September 26, 2013

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September 26, 2013 â€¢ HEALTH CARE GUIDE â€¢ 7

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8 â€¢ HEALTH CARE GUIDE â€¢ September 26, 2013

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see DENTAL on page 11

Smiles HAPPEN

WE ARE COMMITTED TO A CAVITY-FREE GENERATION

PEDIATRIC DENTISTRY & ORTHODONTICS OF VIRGINIA DENTISTRY FOR THE CHILD, ADOLESCENT & HANDICAPPED

ORTHODONTICS FOR ADULTS & CHILDREN

â€¢ MEERA A. GOKLI, D.D.S. â€¢ DAVID L. KEETON, D.M.D. â€¢ STEVEN R. LUBBE, D.M.D.

â€¢ APRIL L. BRIDGES - POQUIS D.D.S. â€¢ CHAD SCHANILEC, D.D.S.

ORTHODONTIC NEW PATIENT EXAMS AT NO CHARGE 651 SOUTHPARK BLVD. â€¢ COLONIAL HEIGHTS, VA 23834

804-526-9815 Provider of Tri-Care/Retirees, United Concordia, Delta, Anthem & MetLife

www.pdova.com

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Ever wondered where those automated referral calls are coming from? When a referral is placed by a patientâ€™s primary care manager, the AudioCARE system utilizes AudioCOMMUNICATOR software to call the patient with a reminder to book an appointment for this referral. This call is generated if the patient has not scheduled an appointment within 20 days of the referral or if the results from your civilian treatment have not been received by Kenner AHC. Additional automated reminders will be sent at 60, 65, and 75 days after the initial referral date. The automated message will leave basic information about which referral they are calling. If you have already attended an appointment for the referral in question or have an appointment scheduled, please contact the Kenner AHC Referral Management Center at 804-734-2273. We are able to update the system so that the automated calls are stopped. -Managed Care Division

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September 26, 2013 â€¢ HEALTH CARE GUIDE â€¢ 9

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10 тАв HEALTH CARE GUIDE тАв September 26, 2013

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Kenner Pharmacy quick access guide The Kenner Army Health Clinic Pharmacy is open Monday-Friday: 6 a.m. to 6 p.m., please note that a ticket is required for service, and the last ticket is issued at 4:30 p.m. The pharmacy is closed Saturday, Sunday, all Federal Holidays and three training holidays in FY 2014. Those days are as follows: November 29, December 24 and December 31. The pharmacy has a mandatory call-in reямБll process. The fully automated system is available 24-hours per day, every day, by calling (804) 734-9535. BeneямБciaries should call in reямБlls at least ямБve working days before they expect to run out of medications. The system will tell you if your reямБll request is OK, and when your reямБll will be ready for pick up. If there is a problem with your reямБll request, the system will give you an error message, such as, too early to ямБll, no reямБlls remaining, or prescription expired. Please call the Pharmacy at (804) 734-9137 any time you need assistance with your reямБll request. ReямБlls are dispensed from Window 7 from 8 a.m. to 4:30 p.m. Numbered tickets are not needed to pick up reямБlls; only the patientтАЩs identiямБcation card. Go directly to Window 7 when you come to the Pharmacy to pick up reямБlls. The best time to come to the pharmacy to have prescriptions ямБlled is before 10:30 a.m. and after 1:30 p.m. Waiting times can vary considerably due to a variety of factors, including the number of patients with tickets in each category; the complexity of each patientтАЩs therapy; computer support and stafямБng. To speak to a pharmacist, call (804) 734-9137. -Pharmacy Staff

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September 26, 2013 â€¢ HEALTH CARE GUIDE â€¢ 11

Need to shed a few pounds? We can help! We have a plan just for you! 6 New Weight Loss Options Safe, Affordable, Natural

Non-Appetite Suppressant Plans 4 weeks of B12 injections 4 weeks of B12 and LIPOTROPHIC injections (Includes nutrition guide, weekly weigh-in on digital scales and blood pressure monitoring.) All payments are paid in advance. Weekly visits are required.

Appetite Suppressant Plans 4 weeks of B12 injections 4 weeks of B12 and LIPOTROPHIC injections (Includes complete physical, consultation and nutrition guide, detoxification program, weekly weigh-in on digital scales and blood pressure monitoring.) All payments are paid in advance. Weekly visits are required.

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COMMONWEALTH DENTISTRY Family & Cosmetic Dentistry Mark Beltrami, D.D.S. • Bryan Dixon, D.D.S. • Daniel Rhodes, D.D.S. Ashley Peat, D.M.D. • Luiza Kreuzar, D.D.S. • Matthew Stafford, D.D.S.

We offer all aspects of dentistry from children to seniors with a gentle touch and friendly staff. LASER DENTISTRY

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520-4088

456 Charles H. Dimmock Pkwy., Parkway West Colonial Heights (Behind Arby’s)

434-676-8023 Kenbridge, VA

458-3004

804-272-7040 Richmond, VA

210 N. 4th Avenue Hopewell, VA

434-645-7558 Crewe, VA