August 2026 Online Newsletter_wo aln by Michele

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ME ST GU AGE U A AN LM

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MULTIFAMILY HOUSING SUMMIT RETURNS IN AUGUST: MANAGEMENT FORUM KEEPS AHEAD OF INDUSTRY TRENDS

application fraud, strengthen tenant screening, mitigate liability, Join fellow multifamily leaders from Greater Cincinnati and Northern control insurance and operational risks, and protect your bottom Kentucky for our 2nd Annual Management Forum—a focused 4-hour line. session designed to deliver actionable insights, peer networking, and This is more than an event—it’s an opportunity to gain practical forward-looking strategies to help you thrive in today’s challenging rental takeaways you can implement immediately, connect with peers fachousing market. ing the same pressures, and position your properties for success amid evolving supply, cost, and demand dynamics in our region. FEATURED PANEL DISCUSSIONS: Who Should Attend: Property managers, owners, executives, • The State of AI in the Industry: Explore real-world applications transforming operations, resident experiences, efficiency, and and operations leaders from the Greater Cincinnati Northern Kentucky Apartment Association community. competitive advantage. The GCNKAA Management Forum is scheduled for Thursday, • Legislative Trends Shaping the Next 2 Years: Get the latest on policy, regulation, and advocacy efforts at local, state, and federal August 27, 2026, at Hotel Rambler located at 7711 Roosa Street, Cincinnati, 45242. The Forum runs from 1 pm to 4:30 pm, followed levels that will impact your business. • Talent Recruitment and Retention: The biggest challenges and by networking from 4:30 pm to 5:30 pm. Cost is $65 per person and sponsorships are available. Click here for more details or to register the solutions proving most successful. • Risk Management with a Focus on Fraud: Strategies to combat online.

FALL GOLF OUTING RAISES MONEY FOR INDUSTRY DEFENSE FUND

2027 TRADE SHOW BOOTHS NOW ON SALE

On Wednesday, September 23, GCNKAA will host the Association’s 20th Annual Fall Golf Classic benefiting the GCNKAA Industry Defense Fund. This year’s Fall Golf Classic is moving to Glenview Golf Course centrally located in Cincinnati. Registration opens at 8 am with the scramble at 9 am. All net proceeds of this outing will help to meet our commitments to the National Apartment Association (NAA), the Apartment Association of Kentucky (AAK) and the Ohio Apartment Association (OAA) government funds as well as provide backing for the legislative committee’s political needs. Thank you to both Forcht Bank and Towne Properties for their Presenting Sponsorships; and to Chadwell Supply for their Event Sponsorship. For complete list of sponsors, click here. Foursomes are currently sold out; if you would like to be added to the wait list, email michele@gcnkaa.org. Sponsorships are still available.

Don’t miss your chance to register for the GCNKAA 2027 Trade Show at the Early Bird rate of $800 per booth*. Starting September 1, the price increases to $850 per booth. The 2027 Trade Show is scheduled for WEDNESDAY, March 24 at Sharonville Convention Center from 4 pm to 6:30 pm. The annual GCNKAA trade show will be the marquee networking event in multifamily housing in the Southwest Ohio and Northern Kentucky area. Associate members have the opportunity to promote their products and services to more than 600 community member attendees. Revised education opportunities, expanded leadership forums, the VIP Preview Hour and a plethora of sponsorship opportunities will get your company name and information out in front of your current and potential customers. Booths are available on a first come first serve basis. If you would like to reserve a booth, please review the floorplan and complete your contract or simply reserve your booth online and email your contract to michele@gcnkaa.org. To reserve your booth, click here. Don’t miss out on your chance to register for the GCNKAA 2027 Trade Show at the Early Bird rate of $800 per booth*. After September 1, the price increases to $850 per booth.

TAKE ADVANTAGE OF OUR SPONSORSHIPS The Fall Golf Outing Benefiting the Industry Defense Fund offers several sponsorship opportunities for all our members. As a vendor, a sponsorship gives you the chance to get your company name out in front of 144 decision makers in the multi-family housing industry. As a Primary Member, sponsorship shows your support of the legislative efforts of the Greater Cincinnati Northern Kentucky Apartment Association. For more details, see page 23 inside this newsletter or visit www.gcnkaa.org/events.

Diamond Sponsors Management Group www.dmgcontractors.com

2026 EXECUTIVE COMMITTEE JUSTIN SEGER HILLS Properties President JustinS@hillsinc.com

MEGAN LAWHON PLK Communities Vice President megan@plkcommunities.com CRAIG COFFMAN Uptown Rental Properties Treasurer ccoffman@uptownrents.com MIKE MARKUS BRG Apartments Secretary mmarkus@brgapartments.com MELISSA JOY Acre Real Estate Immediate Past President mj@choosejoyps.com

2026 BOARD OF DIRECTORS

Heather Barrow, A&H Properties Brian Fullenkamp, Legacy Management Rod Herper, NCS 360 Associate Council President Todd Hignite, Joy Property Solutions Lisa Isham, CMHA Angela Lacy, Jeffrey R. Anderson Property Mgmt. Oksana Lukjanenko, Denizen Management Dennis Merkle, Advanced Turf Solutions Associate Council 2nd Vice President Jordann Morgan, Fath Properties John Recob, Towne Properties Grant Saunders, Hays + Sons Restoration Associate Council 1st Vice President

GCNKAA STAFF

Rebecca McLean, Executive Vice President Michele Klusman, Director of Communications & Programs; Apartment Advantage Editor Rick Holste, Director of Membership Sales Zach Jameson, Social Media and Education Manager Susan Peck, AA Outreach Coordinator Nicole Metz, Membership & Belonging Manager

GCNKAA PAST PRESIDENTS

2002…Jim Ruh 2025...Melissa Joy 2001…Jay Ingram, CPM 2024...Melissa Joy 2000…Roy Wergers 2023...Tonya Petersen 1999…Roy Wergers 2022...Tonya Petersen 1998…Robert J. Wahlke, CAPS 2021...Don Brunner 1997…Terry Sievers 2020...Don Brunner 1997…Dave Lockard 2019...Jud Oscherwitz 1996…Jim Cohen, CPM 2018...Jud Oscherwitz 1995…Jim Ruh 2017...Stacy Walton 1994…Mark Robinson 2016...Stacy Walton 1993…David Noll 2015...Rusty Lykes 1992…Bernie Wessels ** 2014...Rusty Lykes 1992…Jerry A. Molique, CPM, CAPS ** 2013...Maria Stanton 1991…Jay O. Ingram, Jr., CPM 2012...Maria Stanton 1990…Ronald Bommer 2011...Jeff March 1989…John Cobey 2010...Brian Fullenkamp 1988…Robert J. Wahlke, CAPS 2009...Brian Hendy, CPM 1987…Robert J. Wahlke, CAPS 2008...Brian Hendy, CPM 1986…Charles Berling 2007...Becky Alejandrino, CPM 1985…Joseph Fullenkamp, CAPS 2006...Marc Cameron, CPM 1984…John Stalnaker 2005...Marc Cameron, CPM 2004...Gary Sanzone, CPM, CAPS, CAM, NALP 1983…Jerry A. Molique, CPM, CAPS 2003...Gary Sanzone, CPM, CAPS, CAM, NALP 1982…Harry Fath **Apartment Association of N. KY merged with GCNKAA

Office Hours:

Monday Through Friday 8:30 am to 5:00 pm

ADVERTISING RATES 2026 The following advertising rates are for full year contracts. Six month contracts are also available. Call the GCNKAA office at 513 407-8612 for more information. Business Card ........................................................................................ $95 Quarter Page........................................................................................ $115 Half Page .............................................................................................. $145 Full Page .............................................................................................. $165 Inside Front .......................................................................................... $209 Back Cover .......................................................................................... $219 Ad rates are for full color ads. Link from your ad to your website is included. Ads must be submitted as a press quality pdf file or high resolution jpg sized correctly.

ADVERTISING DEADLINES Ad deadlines are the first of the month for the next month’s issue. Placement of articles and ads is limited to pre-set space and dimensions of the Apartment Advantage. Submissions may or may not be used and placement is at the discretion of the editor. August 2026...............................................................................July 1, 2026 September 2026....................................................................August 3, 2026 October 2026................................................................... September 1, 2026 November 2026................................................................... October 1, 2026 December 2026............................................................. November 2, 20266 January 2027....................................................................December 1, 2026 February 2027......................................................................January 4, 2027 March 2027........................................................................February 1, 2027 April 2027..............................................................................March 1, 2027 May 2027.................................................................................April 1, 2027 June 2027.................................................................................. May 3, 2027 July 2027................................................................................... June 1, 2027 Apartment Advantage is a monthly publication of the Greater Cincinnati Northern Kentucky Apartment Association, Kenwood Executive Center, 7265 Kenwood Rd, Ste. 100, Cincinnati, OH 45236; phone (513) 407-8612; fax (513) 407-7868. For up-to-date information check out our website: www.gcnkaa.org.

AUGUST 2026 8

SUNDAY

MONDAY TUESDAY WEDNESDAY THURSDAY

FRIDAY

SATURDAY

AUGUST 2026 2

Apartment Advantage Deadline, 5 pm

Membership Committee, 9 am

Programs Committee, 10 am Associate Council 11 am

Executive Committee, 2 pm

Board of Directors 8:30 am

IRO Committee 10 am

NextGen Committee, 9 am

Fair Housing For Maintenance, 10 am

Legislative Committee 8:30 am

Education Committee, 10 am Voices Committee 11 am

Understanding Your Shopping Report 10 am

AAO Board Meeting, 9 am

IRO Committee 10:00 am

2nd Annual Management Forum 1 pm

5K-4-Rent 9 am

COMING UP IN SEPTEMBER 2026 COMMITTEES 2 IRO Committee, 10 am 8 Membership Committee, 9 am 8 Programs Committee, 10 am 8 Associate Council, 11 am 9 NextGen Committee, 9 am 9 Education Committee, 10 am 9 Voices Committee, 11 am 10 Legislative Committee, 8:30 am 14 Executive Committee, 7:30 am 15 Board of Directors, 8:30 am 17 AAO Board, 8:30 am

EVENTS 23 Fall Golf Classic, 9 am

EDUCATION 10 The ABCs of Affordable Housing, 9 am 23 How To Request and Receive Feedback In The Workplace, 10 am

8 APARTMENT ADVANTAGE 3

AUGUST 2026 8

Across the Board A MESSAGE FROM THE PRESIDENT By Justin Seger, President

August can be a bittersweet month. It marks the beginning of the end of summer as we prepare for children going back to school and hopefully temperatures cooling down! As usual, July was a whirlwind. The Association hosted a new networking event in Oakley. The event was a great success despite a major rainstorm causing a near washout later in the afternoon. One of our goals for 2026 and beyond is to continue to Justin Seger focus on a social calendar that attracts new HILLS Properties attendees and promotes a new generation of industry leaders becoming more involved in the Association. Having new events at fresh venues like Oakley Greens and Aces Kitchen and Pickleball is part of a strategy to help achieve this goal - mission accomplished last month! In addition to a fun new social event, the Education Team was

This section contains articles and information concerning the Board of Directors and Association policies.

hard at work with several training classes and an informational session with the City of Cincinnati about recycling at multi-family properties and programs that exist to help support operators. Upcoming educational events in August include topics like Fair Housing for Maintenance, Evaluating Shopping Reports, and our annual Management Forum. The Management Forum has become one of my favorite events of the year and will be held at Hotel Rambler in Montgomery from 1 pm to 5 pm on Thursday August 27. Panel Discussions and Topics include, “The State of AI in The Industry,” “AI ROI Calculator,” “Talent Recruitment and Retention,” “Risk Management with a Focus on Fraud,” and “Legislative Trends Shaping the Next Two Years.” I strongly encourage members to attend the event. You will see a lot of value in the group of panelists that the GCNKAA team has put together, and Hotel Rambler is an incredible venue. As always, we appreciate all our members and sponsors that make impactful events like the Management Forum possible. See you later this month!

8 APARTMENT ADVANTAGE 5

GREATER CINCINNATI NORTHERN KENTUCKY APARTMENT ASSOCIATION

BOARD OF DIRECTORS - NOMINATION APPLICATION The 2026 Nominating Committee will submit the names of candidates to serve on the GCNKAA Board of Directors for the 2027-2029 Term. (According to the GCNKAA bylaws Article I Section 2.a. Primary Membership is open to any person, firm or corporation that subscribes to the Code of Ethics of the Association and who is engaged in the business of construction, ownership and/or management of multi-family housing for sale or rent.) We currently have five (5) seats that are up for re-election. All applications must be received in the GCNKAA office by 5:00 pm, on Friday, September 11, 2026. If you are interested in serving on the Board of Directors, please submit this application to the GCNKAA offices. If you have any questions, please call Rebecca McLean at the Association office at 513 407-8612.

General Information: Name/Title:___________________________________________________________________________ Company Name:_______________________________________________________________________ Street Address:________________________________________________________________________ City:____________________________________State:___________Zip:_________________________ Phone Number: Fax: E-mail:_________________________ Experience: Please briefly describe your current job responsibilities: _______________________________________ _____________________________________________________________________________________ _____________________________________________________________________________________ _____________________________________________________________________________________ Please briefly describe your past experience in multifamily housing: ______________________________ _____________________________________________________________________________________ _____________________________________________________________________________________ _____________________________________________________________________________________ Are you currently serving on any other Committees?__________________________________________ If yes, please list name(s) of the organization(s): _____________________________________________ Organizations or associations you are currently affiliated with or have been affiliated with in the past: ____________________________________________________________________________________ Additional Information: Why are you interested in serving on the Board? _____________________________________________________________________________________ _____________________________________________________________________________________ _____________________________________________________________________________________ What do you see as the major local and state issues that affect our industry? _____________________________________________________________________________________ _____________________________________________________________________________________ _____________________________________________________________________________________ List any skills or experience you possess that you feel would be beneficial to the Board: _____________________________________________________________________________________ _____________________________________________________________________________________

Signature

Date:_________________ Greater Cincinnati Northern Kentucky Apartment Association Kenwood Executive Center | 7265 Kenwood Road, Ste. 100 | Cincinnati, OH 45236 Phone 513 407-8612 | Fax 513 407-7868 | rebecca@gcnkaa.org

Article VII Government. Section 5. In the event a member of the Board of Directors should be absent three consecutive times, or four times in a calendar year from regularly stated meetings of the Board of Directors, or three times in a calendar year from general membership meetings, it shall be considered as a resignation from the Board of Directors unless a valid excuse is presented to and accepted by the Board at the following regularly scheduled Board Meeting. All Board Members must sit on a committee and report to the Board of Directors as necessary.

AUGUST 2026 8

8 APARTMENT ADVANTAGE 7

Brain Power

AUGUST 2026 8

8 APARTMENT ADVANTAGE 9

The Apartment Association Outreach, Inc.

A 501(c)(3) Charitable Organization

LETTER FROM THE PRESIDENT By Jordann Morgan, Fath Properties, Outreach President A heartfelt thank you to our Greater Cincinnati Northern Kentucky Apartment Association (GCNKAA) members for coming together to assemble 1,000 bags of food for the children of Roll Hill on July 29, 2026. Your generosity and willingness to serve are making a difference for families during the summer months, when children are home from school. Together, we are helping these children have access to nutritious food. Jordann Morgan The Apartment Association Outreach (AAO) is sending $21,500 to our partners for rent assistance and $15,000 to our twenty food pantry partners early this month. Year-to-date totals are $64,500 for rent and $45,000 for our food pantry partners. It is back to school time for the children in our community. AAO donated backpacks and school supplies totaling $5,000 to ensure the children in Roll Hill, Lakota, West Chester, and Price Hill have the supplies they need for their first day!

A NIGHT OUT FOR OUTREACH We are grateful to Alex Parlin with BRG Apartments for serving as Chair of our 15th annual A Night Out For Outreach, taking place on October 8, 2026 at 5:30 pm., at The Capital Grille. In addition to the benefits of our Champions Sponsorship levels, supporters can participate as a Community Impact Sponsor ($1,000), Neighbor Sponsor ($500), and a Hope Sponsor ($250). Contact Susan at the GCNKAA office. Join us for a special evening as we celebrate with our industry friends AAO’s 35 Anniversary and the 5th Anniversary of our Champions For Outreach while raising vital funds to support our Outreach partners. We look forward to celebrating these milestones with you. CURRENT SPONSORS Thank you to the following sponsors for their support of the Night Out for Outreach: Community Impact Sponsors: BRG Apartments, Forcht Bank, and Rent Manager Neighbor Sponsors: DMG Management, Hays & Sons Complete Restoration, and The Heldman Group.

GCNKAA MANAGEMENT FORUM 2026 MULTIFAMILY MATTERS SUMMIT KEEPING AHEAD OF INDUSTRY TRENDS

State of AI: Real-world AI applications improving operations, resident experience, and efficiency. AI ROI Calculator: Learn the calculator, methodology, and complimentary implementation tools. Talent Recruitment & Retention: Connect with workforce experts on attracting new talent. Risk Management & Fraud: Combat fraud, reduce risk, and protect your bottom line. Legislative Update: Key local, state, and federal policy changes impacting multifamily.

August 27, 2026

1 pm - 4:30 pm Forum Sessions 4:30 pm - 5:30 pm Networking The Rambler Hotel 7711 Roosa Street, Cincinnati

AUGUST 2026 8

YOU ARE CORDIALLY INVITED TO

Tuesday, October 8, 2026 Capital Grille 3821 Edwards Road

From 5:30pm - 7:00pm Join us as we celebrates the 15th Anniversary of A Night Out for Outreach. Enjoy a fantastic evening featuring cocktails and appetizers with many industry leaders and friends in attendance. Proceeds from the event will beneﬁt our six Outreach Programs!

Tickets are $200 per person. Please RSVP to Susan Peck by September 16, 2026 at susan@gcnkaa.org or call 513.745.2601 8 APARTMENT ADVANTAGE 11

The Apartment Association Outreach, Inc. is very excited to announce our ﬁfteenth annual A Night Out for Outreach. The event will take place on Thursday, October 8, 2026 at The Capital Grille at 3821 Edwards Road. Enjoy a fantastic evening with many industry leaders and friends in attendance. Cocktails and appetizers begin at 5:30 pm followed by a short program. Please support this Outreach event and help our neighbors in need of assistance. Our six programs are: Rent Assistance, twenty Food Pantries, School Supplies, Educational Scholarships, Senior Events and Emergency Funds. $1,000 Sponsor

$500 Sponsor

4 Tickets to the main event Company Logo included on AAO Website Recognition in GCNKAA Newsletters Company Logo included in event digital presentation Thank You at October 2026 GCNKAA General Election

2 Tickets to the main event Company Logo included on AAO Website Company Name listed in event digital presentation *Deadline is 8/15 to receive all sponsor beneﬁts

*Deadline is 8/15 to receive all sponsor beneﬁts

$250 Sponsor

1 Tickets to the main event Company Logo included on AAO Website Company Name listed in event digital presentation *Deadline is 8/15 to receive all sponsor beneﬁts

Name: _____________________ Company Name: _______________________ Email: _______________________________ Phone: ___________________

EVENT OPPORTUNITIES ______ $1,000 Community Impact Sponsor

CHECK PAYMENT - Amount Enclosed: $____________ Checks payable to “The AAO”

Please mail your donations to: The Apartment Association Outreach - 7265 Kenwood Rd, Ste 100,Cincinnati, OH 45236

CREDIT CARD PAYMENT

______ $500 Neighbor Sponsor

Name on Card:___________________________________________________________________

______ $250 Hope Sponsor

Card Number: ___________________________________________________________________

______ $200 Individual Ticket per person

Exp Date: _______________ Security Code: _______________ Zip Code: _________________

All donations made to the Apartment Association OUTREACH, Inc, are tax deductible to the full extent of the law. Please contact Susan Peck, Outreach Administrator, with interest at 513.745.2601, susan@gcnkaa.org.

AUGUST 2026 8

ERS.

4000

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. 13 0 F L O O S E R R

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GCNKAA 2026 DIAMOND SPONSOR

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Government & Housing Legalities

This heading deals with housing & legal issues within the Governmental structure.

LEGISLATIVE UPDATE FOR OHIO By Kevin Coughlin, Ohio Government Relations Consultant

Kevin Coughlin

21ST CENTURY ROAD TO HOUSING ACT IS LAW Thanks in part to lobbying by apartment owners around the country, the 21st Century Road to Housing Act became law on July 10 without potentially harmful language that would have forced divestment from buildto-rent properties. H.R. 6644, a compromise between the House and Senate, became law without President Trump’s signature.

SUMMER RECESS CONTINUES The Ohio and Kentucky legislatures are in recess. Ohio has “if-needed” dates scheduled in September. Otherwise, they will not return until November. The United States House remains in recess until August 31. The U.S. Senate is on session the first week of August, then out until September 14. This is prime fundraising season for legislators, so keep your eyes peeled for golf outings, cookouts, and receptions in support

of their campaigns. It’s a great way to establish or strengthen your relationships. Raising money for these races is harder than it looks. Members and candidates appreciate seeing their local business community at their events. CITY OF CINCINNATI FEE TRANSPARENCY A delegation of Legislative Committee members from GCNKAA recently met with Councilwoman Anna Albi at City Hall to review her draft proposals for model lease and fee disclosure mandates. These proposals have not been fully vetted and GCNKAA is grateful to have been consulted early in the process. Mike Markus and Justin Seger offered candid feedback on each proposal, briefing Albi on how they would impact housing in the city. Several proposals, as drafted, would be problematic to implement. Alternative approaches were suggested and Councilwoman Albi was receptive to the industry’s point of view. As Albi fine tunes her proposals, GCNKAA plans to meet with her again to provide further feedback. When her formal proposal is ready for introduction to council, we will provide the details and advocate accordingly.

8 APARTMENT ADVANTAGE 13

CITY, NEIGHBORHOOD INVESTMENT PARTNERS LAUNCH FIRST PHASE OF WORKFORCE HOUSING DEVELOPMENT Courtesy of Marc Wilson, GCNKAA Kentucky Lobbyist

COVINGTON, KY. – The City of Covington and Neighborhood Investment Partners (NIP) are celebrating a major milestone in the City’s efforts to expand homeownership opportunities with the delivery of the first phase of a new workforce housing development on Pleasant Street in Covington’s Eastside neighborhood. The first phase of the project includes two newly constructed 1,560 square foot, three-bedroom, three-bathroom homes at 304 and 308 Pleasant Street. Each home is expected to be sold in the $250,000 to $260,000 price range to income-qualified households earning no more than 80 percent of the Area Median Income (AMI), as defined by the U.S. Department of Housing and Urban Development (HUD). The development represents a partnership between the City and NIP, the City’s nonprofit development partner. The City assembled land for the project by contributing three City-owned parcels to NIP, which consolidated the lots and designed the site to accommodate two homes and a shared driveway. The City is also providing financing and construction subsidies through the federally funded HOME Investment Partnerships Program (HOME), helping ensure the homes remain affordable for eligible buyers. “This project is exactly the type of investment we need to create more pathways to homeownership for working families,” Mayor Ron Washington said. “Expanding access to quality, affordable housing is one of the top priorities of my administration. These homes represent opportunities for families to put down roots and invest in Covington’s future.” The Pleasant Street development is the first of three planned phases that will transform the 300 block of Pleasant Street over the next year. In total, the project is expected to bring 15 new homes to the Eastside neighborhood. Phase two, scheduled to begin later this year, will add five additional homes on the northern side of the block. Planning for phase three, which will develop the remaining vacant lots on the southern side of the block, is expected to begin this fall, with construction anticipated to start in spring 2027. The project has been spearheaded by Brandon Holmes, the City’s Neighborhood Services Director and chairman of NIP, who has led development efforts on behalf of both organizations. “The vision for Pleasant Street has always been to create quality homes that working families can afford while strengthen-

ing an established neighborhood,” Holmes said. “By leveraging City-owned property, federal housing resources, and innovative construction methods, we’re demonstrating that workforce housing can be both attractive and attainable. This project serves as a model for future housing development throughout Covington and beyond.” To construct the homes efficiently and cost-effectively, NIP selected modular construction. The homes, which were manufactured by Unibilt Industries in a state-of-the-art production facility, will be delivered on Wednesday, August 5, 2026, and set on their permanent foundations on Thursday, August 6, and Friday, August 7. Prior to installation, the City will utilize a portion of the Covington Central Riverfront site as a temporary staging area for the homes before they are prepared for final transport to Pleasant Street, where they will be installed by crane onto their foundations. Modular homes are prefabricated in sections within a controlled factory environment and then transported to the construction site for final assembly. Unlike manufactured homes, modular homes are built to the same building codes as traditional site-built homes. Once completed, they are virtually indistinguishable from conventional “stick-built” homes and offer the same durability and quality. Following delivery, NIP will complete the remaining on-site construction activities, including utility connections, installation of mechanical systems, interior finishing work, construction of porches, and final site improvements such as driveways, walkways, and landscaping. Prospective buyers may be eligible for assistance through the Northern Kentucky HOME Consortium Homebuyer Assistance Program, which is designed to increase homeownership opportunities in the consortium communities. Eligible households that meet income, credit, and other program requirements may receive zero-interest, deferred and forgivable loans to help cover costs. The assistance is forgiven on a prorated basis over 10 years, with one-tenth of the loan forgiven for each year the homeowner occupies the property as their primary residence. Additional information about the Pleasant Street homes will be announced as construction nears completion.

MAKE YOUR VOICE

HEARD SUPPORT OUR PACS

Influence at the local, state and national government levels would not be possible without your contributions. If you have not already done so, please invest in GCNKAA’s PAC. Our recommendation is $1 per unit. For More Information

513-407-8612 X 1

AUGUST 2026 8

Our House

This heading contains membership, staff, committee information and events.

FALL GOLF OUTING SCHEDULED FOR SEPTEMBER 23; SPONSORSHIPS NOW ON SALE On WEDNESDAY, September 23, GCNKAA will host the Association’s 21ST Annual Fall Golf Classic benefiting the GCNKAA Industry Defense Fund. This year, the Fall Golf Outing is moving to Glenview Golf Course in the Springdale area. Registration opens at 8 am with the scramble teeing off at 9 am. All net proceeds of this outing will be used to meet our commitments to the National Apartment Association (NAA), the Apartment Association of Kentucky (AAK) and the Ohio Apartment Association (OAA) government funds as well as provide backing for the legislative committee’s political needs. Foursome cost is $820 each and includes per person: round of golf at the golf course, breakfast, late lunch, 2 beverage tickets, snack bag, and automatic inclusion into Hole-In-One contests. TAKE ADVANTAGE OF OUR SPONSORSHIPS The Fall Golf Outing Benefiting the Industry Defense Fund offers several sponsorship opportunities for all our members. As a vendor, a sponsorship gives you the chance to get your company name out in front of 140 decision makers in the multi-family housing industry. As a hole sponsor, you also get the chance to take it one step further and meet and greet all golfers on your tee box. As a Primary Member, sponsorship shows your support of the legislative efforts of the Greater Cincinnati Northern Kentucky Apartment Association. After all, all net proceeds directly benefit our Industry Defense Fund which is used to fight or support vital legislation at the local, state and federal levels. Sponsorships are limited and are listed below:

Presenting Sponsorship – $3000 Event Sponsor - $1500 Lunch Sponsorship – $500 Trophy Sponsorship - $500 Breakfast Sponsorship – $350 Hole Sponsorships – $350 (limit of 18) Snack Bag Sponsorship** - $250 (limit of 1) Beverage Sponsorship – $275 Putting Green Sponsorship – $350 Due to liquor license, no outside alcohol will be permitted at Glenview Golf Course. All sponsors receive signage at the outing, pre-event marketing exposure and public acknowledgement of sponsorship during dinner the day of the outing. Hole and beverage sponsors also have the unique all-day opportunity to create a memorable impression and build relationships at their sponsored hole/station. Dinner sponsors will also get the opportunity to give a one-minute speech during dinner. All sponsors are also invited to donate door prizes or giveaways to all participants. Click here to reserve your foursome or sponsorship. THANK YOU TO OUR PRESENTING AND EVENT SPONSOR! Thank you to Forcht Bank and Towne Properties for stepping up as the Presenting Sponsor and to Chadwell Supply for their Event Sponsorship! For more details on sponsors, click here.

GCNKAA Happy Hour On the Green

Oakley Greens, July 17, 2026

8 APARTMENT ADVANTAGE 23

JUNE 2026 NEW MEMBERS PRIMARY

ASSOCIATE

Solu Management LLC Kayla Goins 380 North Old Woodward Avenue Ste 120 Birmingham, MI 48009-5347 (248) 432-3200 kgoins@lutzco.com

Jeannie’s Cleaning Jake Reisig 4150 Alexandria Pike Cold Spring, KY 41076 (859) 750-6618 jeanniescleaningco@gmail.com Apartment Turns/Cleaning & Janitorial Services

ServiceMaster Restoration by Integrity Brandon Brooks 8775 Thomas Road Middletown, OH 45042 (513) 973-2519 brandon@smbyintegrity.com Fire and Water Damage Restoration/Mold Remediation

Leisure Creations Daniel Dempsey 67 Ash Avenue Russellville, AL 35653 (205) 612-9093 Daniel@LCFurn.com Outdoor Furniture Sales/Pool Equipment and Supplies Paramount Restoration Joel Burns 4401-D Dixie Highway Elsmere, KY 41018 (859) 525-2379 Joel.burns@prdry.com Carpet and Floor Cleaning/Fire & Water Damage Restoration

BUILD YOUR BUSINESS

DO YOU KNOW US? The following companies have dropped their membership in the GCNKAA and we would love to have them back! If you do business with any of the companies listed please reach out to them and remind them of the value of membership.

Abell Pest Control Easy Clean Rentals EquityTeam Property Management Peoples Exchange Bank

AUGUST 2026 8

MAINTENANCE APPRECIATION NIGHT SCHEDULED FOR OCTOBER 7 On WEDNESDAY, October 7, the Greater Cincinnati Northern Kentucky Apartment Association will host the Fourth Annual Maintenance Appreciation Night. This event gives us the chance to show our deep gratitude for all of the hard work and dedication the maintenance teams bring to work each and every day. Not only do they tackle maintenance issues like changing locks, repairing leaky pipes, and servicing AC units on hot summer days, they also jump into action to go above and beyond for your customers. Join the GCNKAA at our Maintenance Appreciation Night as we treat our service teams to food, drink, games, fun, camaraderie, and some good oldfashioned competition. Fowling lanes will also be complimentary for all attendees...so pick your team and challenge others for a fun night. Admission for maintenance techs is free; all other admissions

are $65 per person - but if you register and pay directly online, you only pay $55 per person! Sponsorships are available for $250 and include 2 admissions. Maintenance Appreciation Night is WEDNESDAY, October 7, 2026, from 5 pm to 7 pm at Fowling Warehouse, 2940 Highland Avenue, Cincinnati. Click here to register today! What is Fowling? It started as a one-lane mashup of football and bowling while tailgating at the 2001 Indy 500. Today, Fowling is quickly turning into a national sensation. Give it a try and you’ll see. How Do You Play? It’s as easy as throwing a football at ten bowling pins until someone knocks them all down. BONK™. Drink. Repeat. For more details on how to play and the rules involved, click here.

4TH ANNUAL

MAINTENANCE APPRECIATION

Networking, games, food, drink, fowling, and fun all focused on showing appreciation for all the maintenance techs in the local multifamily housing industry.

WEDNESDAY, October 7, 2026 Fowling Warehouse 5 pm - 7 pm **FREE For Maintenance Techs!** Click here for sponsorships and registration details.

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BE A LEADER: NOW ACCEPTING APPLICATIONS The Greater Cincinnati Northern Kentucky Apartment Association is currently accepting applications for both the Associate Council and the GCNKAA Board of Directors. If interested, please fill out the application on page 6 of this newsletter (for the board) or this linked application (for our associate members) in its entirety and return to the Apartment Association (attention of Michele) no later than Friday, September 11. All responses will be published in the October issue of the Apartment Advantage. Elections will be held on Tuesday, October 20, 2026. NEW THIS YEAR FOR ASSOCIATE COUNCIL APPLICATIONS: This year, those running for Associate Council are required to submit a 1-to-2 minute video covering who they are, what they do, and the reasons they are interested in running for Council including any qualifications. Videos will be posted online prior to elections and will be available during the General Membership Meeting for attendees to review. The Board of Directors candidates are selected by the Nominating Committee and run as a slate. For more information on this process, please contact the Apartment Association office.

The Associate Council is the voice for the Associate Members of the GCNKAA and its thirteen council members hold very prestigious seats. Membership on the Council is limited to one representative per member company. If you are interested in running for one of the seven (7) available seats, please keep in mind that there is an attendance policy in place for all representatives to ensure associate members have consistent representation at meetings. For more information on the attendance policy for the Associate Council, email michele@gcnkaa.org. The members of the Associate Council are primarily responsible for the annual Trade Show, General Membership Dinner Meetings, Canned Good Drive, Furniture Give-Away and the Auction. A lot of time and effort go into being on the Associate Council, but the results are advantageous to all companies and individuals involved. If you have any questions, please feel free to contact either Michele Klusman or Rebecca McLean at 513 407-8612. Good luck to all our candidates!

Features

More than 6 million units and 25,000 properties across the U.S. use NAA Click & Lease.

Features

Features Increased Integrates with all More than 6 million units bottom line Integrates with all PMS software Integrates with all PMS software More than 6 million units Features and 25,000 properties PMS software and 25,000 properties across the U.S. use Simple online Online & paperless across the U.S. use Increased NAA Click & Lease. Integrates with all Online & paperless rental application Features Online & paperless

Increased

Increased bottom line bottom line

Simple online More than 6 million units rental application Simple online NAA Click & Lease. bottom line PMS software rental application and 25,000 properties Minimize liability Minimize liability Increased Integrates with all More across than 6 million units Customizable Customizable Minimize liability the U.S. use bottom line PMS software databases and 25,000 properties databases Simple online Customizable Online & paperless NAA Click & Lease. databases across the U.S. use

NAA Click & Lease. 30

AUGUST 2026 8

rental application

SimpleAccelerate online & Simplify Your Leasing Today Accelerate & Simplify Your Leasingrental Today application naahq.org/lease Online & paperless

Minimize liability Accelerate & Simplify Your Leasing Today naahq.org/lease Customizable naahq.org/lease Minimize liability Customizable databases databases

2027 GCNKAA Trade Show

Sharonville Convention Center Wednesday, March 24, 2027 | 4 pm - 6:30 pm Booth Information Size: 8’ x 10’ Loading Dock Area

Food Court

Cost Per Booth

$800 Before September 1; $850 Before February 24 $950 After February 25 VIP Sponsor Only

PRIZE BOOTH 29. 10. 84.

83. 66.

65. 48.

47. 30.

28. 11.

85.

82. 67.

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46. 31.

27. 12.

86.

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25. 14.

88.

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89.

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22. 17.

91.

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21. 18.

92.

75. 74.

57. 56.

39. 38.

20. 19.

Booth Includes Pipe and Drape 1 - 6’ Table and Skirt 2 - Chairs 1 - Booth Marker Wifi Access You May Order Additional Items Directly Through Our Contacts at Your Cost Carpet - $125* Electric - $79* Additional 6’ Table - $50* Additional Chair - $6* See inside for ordering information. *Deadlines to order do apply. Prices after deadline will increase as noted on individual order forms. Prices subject to change.

93.

Enter 43. 1. 24. TRI-WEH Restoration 2. 25. 44. 3. 26. Klekamp & Co 45. 4. 27. McSwain Carpets 5. 28. 46. 6. Ohio Geese Control 29. NCS 360 7. 30. Jetz Service Co. 47. 8. 31. 9. 32. 10. 48. 33. G&G Fitness 11. 34. 12. 35. 49. 13. 36. 14. 37. ICS Advanced Technologies 15. 38. ServPro of Boone, Kenton 50. 16. and Campbell Cos. 17. SWORD Roofing & Siding 39. 51. 18. 19. 40. 20. 52. 21. 41. 22. TNT Power Wash Services 53. 23. Pure Property Solutions 42. 54.

Enter 55. 56. 57. Rent Manager 58. 59. HD Supply 60. 61. BGSF 62. 63. 64. Fresh Coat Painters of South Dayton 65. Pothole Heroes 66. CORT 67. The Lake Doctors 68. 69. 70. 71. 72. 73. 74. Kings III Emergency Communications

75. 76. 77. 78. 79. Roto Rooter Services Co. 80. 81. 82. 83. Brandstetter’s KangaRoof 84. National Heating & Air 85. HandyTrac Systems 86. 87. 88. 89. 90. 91. 92. 93.

8 APARTMENT ADVANTAGE 31

Trend Setting

This heading contains information on Management & Leasing.

SMARTER BY DES-AI-GN: USING AI FOR BETTER DECISIONMAKING By Andrew Ruhland, Account Executive and Content Writer with LinnellTaylor Marketing AI is rapidly changing how multifamily housing organizations operate for the better, but technology alone is not enough. At NAA’s 2026 Apartmentalize session, “Smarter by Des-AI-gn: Using AI for Better DecisionMaking,” panelists emphasized that successful AI adoption starts with a strong data foundation. As operators look to unlock faster, smarter and more predictive decision-making, they are discovering that AI is only as effective as the quality and structure of the data it learns from. BUILDING THE FOUNDATION FOR AI One of the primary facets of the discussion was the importance of intentionally designing data ecosystems that support business goals. Before implementing AI, organizations must first determine what they want their future operations to look like and identify the outcomes they hope to achieve. Rachel Ibarra, Vice President of Data and Innovation at Cardinal Group Companies, reiterated that message. “When choosing to integrate AI into operations, it’s important to ask yourself how this will improve your team member experience, your customer experience and overall business performance,” Ibarra said. “It comes back to figuring out where you want to spend money and where that makes the most sense for your organization.” Panelists noted that many companies rush toward AI solutions without fully evaluating whether their existing systems, processes and data infrastructure are prepared to support them. A thoughtful assessment of data readiness can reveal gaps that prevent organizations from realizing the full value of AI-enhanced analytics. TURNING DATA INTO VALUABLE INSIGHTS AI’s greatest strength lies in its ability to contextualize vast amounts of information from across an organization. While human analysts can manually gather reports, compare trends and identify patterns, the process is often time-consuming and limited by available resources. By connecting operational, financial and customer data sources, AI tools can provide insights that would otherwise require hours of manual analysis. Panelists shared examples of how AI-enabled reporting can support everything from portfolio-level forecasting to day-to-day operational decisions, helping teams move beyond simple visibility into true business intelligence. However, speakers cautioned that AI should not operate without oversight. Organizations still need skilled professionals who can interpret results, validate outputs and determine whether the insights generated are accurate and actionable. PROCESS VERSUS OUTCOME A particularly valuable framework discussed during the ses-

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sion focused on distinguishing between situations where the process or outcome matters most. This approach can help leaders identify where AI streamlines workflows and where human involvement remains essential. “AI acts as a level setter, balancing the rapid pace of innovation with the stability needed to protect the established success of an organization,” said Brad Kirshenbaum, Vice President of Strategic Initiatives and Technology at Reside Living. “Our people are still necessary. AI just enhances their capabilities.” For example, AI may automate data analysis and reporting processes, but resident interactions and client relationships often require a human-centered approach. Viewing AI implementation through this lens can also help organizations address associate concerns and reduce resistance to change by clarifying when technology enhances performance rather than replaces people. MEASURING IMPACT AND MAINTAINING DATA INTEGRITY Panelists stressed that strong processes remain critical in an AI-driven environment. Accurate reporting depends on consistent data entry and adherence to established workflows. When teams deviate from those processes, the resulting data quality affects AI outputs and business metrics. “AI requires good data, and a strong model is only as good as the database it pulls from,” said Andrew Doar, Client Strategy Partner at EliseAI. “But perhaps most importantly, having overseen hundreds of implementations, I can tell you that the real key to success is the organizational willingness to rethink and redesign workflows.” The session reinforced that while AI can reduce some manual intervention, organizations must continue balancing technology with the realities of managing both systems and people. Companies that invest in clean data, consistent processes and thoughtful implementation strategies will be best positioned to leverage AI as a competitive advantage.

FOR OPERATORS, RESIDENT RETENTION IS AN NOI STRATEGY By Diana Mosher, Multihousingnews.com

Rising operating costs, increased housing supply and choosier renters with more options have made the economics of resident retention more compelling. Every lease renewal helps operators avoid the expense of marketing a vacant apartment, preparing it for a new resident and absorbing potential downtime between leases. In many cases, keeping an existing resident can deliver a stronger financial return than pursuing a new one at a higher rent. According to Zego, which has tracked turnover costs since 2021, these costs hover around $4,000 per resident each year. The National Apartment Association has concluded that for a standard 225-unit building with a typical 40 percent turnover rate, apartment turns costs the property over $160,000 annually. Reducing that turnover by just one unit per month can save an operator more than $20,000 a year. Multi-Housing News asked apartment operators how they’re approaching retention and where the biggest challenges remain. RESIDENTS WHO FEEL HEARD Operators agree that resident experience, communication and service delivery are closely connected priorities that support retention. RPM Living recently launched RPM Listens, its proprietary platform that proactively engages residents throughout their journey by regularly requesting feedback. “RPM Listens allows our teams to identify opportunities (for improvement) and address concerns in real time rather than

waiting until renewal or move-out,” said Catherine Behringer, vice president of operations, RPM Living. It’s still too soon to quantify RPM Listens’ direct revenue impact, but the experience metrics are being tracked and they’re highlighting leading indicators of resident retention, which is strongly tied to NOI, said Erin Nielsen, vice president of customer strategy at RPM Living. The company expects to see the impact to eventually show up retention and operating performance. GETTING AHEAD OF PROBLEMS Atlas Real Estate defines the resident experience as the result of consistent communication and reliable service delivery, not something layered on top, according to Roberto Martinez, vice president of Atlas Home Services, part of Atlas Real Estate. “When residents feel informed and supported, they renew, they take care of the home and they tell friends about it.” Atlas Home Services is building a proactive resident journey, not a reactive one. This means fast maintenance response, clear communication through every stage of the lease and technology that removes friction instead of adding it. Martinez recommended, “Retention isn’t won with an amenity or a gift card. It’s earned in the day-to-day experience residents have with our teams.” Martinez adds that renter expectations have shifted. “People expect the same convenience and transparency from us that they get from any other service they use. Meanwhile, costs haven’t gotten easier to manage. We’ve always bet on operational excellence,

Make it Count.

GET IN OLVED IT MATTERS.

GCNKAA NOW ACCEPTING APPLICATIONS FOR ASSOCIATE COUNCIL AND BOARD OF DIRECTORS. DEADLINE TO APPLY IS FRIDAY, SEPTEMBER 11, 2026. ELECTIONS WILL BE HELD ON TUESDAY, OCTOBER 20, 2026.

8 APARTMENT ADVANTAGE 33

but we’ve gotten sharper about using data to get ahead of problems.” Atlas Home Services is investing in predictive analytics, standardized processes and tools that give teams better visibility into what residents need, so they spend less time on admin and more time building relationships. According to Martinez, renewal prediction models are useful, but they’re not a replacement for actually knowing the resident. “The models are best used to flag trends and prioritize outreach. They can tell you who’s at risk of leaving. They can’t always tell you why,” explained Martinez who thinks the best results come from pairing that data with the things on-site teams know about the property and the people living there. “Technology gets us ahead of the problem; relationships are still what closes it,” said Martinez. KEEP SERVICE HUMAN What matters most to residents and employees? According to Melanie French, CEO of RR Living, it’s reliability, value, respect, trust and communication. She noted those are the five highest unspoken needs that you can carry across every company, every apartment community, every department and every interaction.

“Think about it,” said French. “We offer homes. People live and raise families in these homes. They often experience their most vulnerable moments in these homes. We are paid to provide them with a place where they can be themselves, enjoy the amenities, share their joy and meet their newest friends who happen to be their neighbors.” AI has totally changed the game. But French cautioned that owners and managers must be aware that AI tools become an extension of the community team and can affect brand (perception) just as humans do. “If your residents only have touchpoints with your AI agents, then that agent becomes the employee who works there.” LEARNING FROM NON-RENEWALS When the RR Living team receives a notice to vacate, the first step is to ask why. At that point, it’s important to listen to the resident. Conversations often help the team uncover valuable insights to identify trends, improve processes and make meaningful operational adjustments. “Every non-renewal teaches us something. We’re not chasing 100 percent retention. We’re chasing continuous improvement and communities where people actually want to stay,” said Martinez.

FRIDAY | NOVEMBER 6 | 12 PM - 4 PM

Event Details

Get ready to roll with us at the 2nd AnnualGCNKAA Pins and Pints Bowling Tournament! Whether you’re a seasoned pro or just in it for the laughs, this is your chance to show off your skills, enjoy some friendly competition, and connect with fellow members of the association.

�� Date: Friday, November 6 �� Location: Stones Lanes, 3746 Montgomery Rd �� Time: 12 pm to 4 pm �� Registration Includes: Bowling, shoe rental, food, drinks, prizes & more

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Platinum Sponsor ($25,000)

Gold Sponsor ($12,500)

MARCH FAMILY

SEGER FAMILY FOUNDATION

Silver Sponsor ($7,500)

Supporter Sponsor ($5,000)

THE McLEAN

FAMILY

To become a Champion For Outreach, please contact Susan Peck - susan@gcnkaa.org