February 2007
Staff and Physicians Go the Extra Mile After Storms Winter hit hard on the evening of Thursday, December 14, with high winds and heavy rains that uprooted hundreds of tress, causing power outages throughout Mason County. The aftermath of the storm closed area schools and several businesses on Friday the 15th and into the weekend. However, the storms didn’t end there. Other storms of varying degrees continued through the middle of January – more winds, more rain, snow and ice – not to mention multiple-car accidents. Even though it was not safe to travel on the day of December 15, the hospital staff and local physicians still made it to work – many before they were scheduled
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Vol. 23 No. 1
Clinics Now Have Electronic Medical Records Oakland Bay Pediatrics, Shelton, and North Mason Medical Clinic, Belfair, have added “Electronic Medical Records” to their host of features for improving patient care. The EMR was successfully implemented in November as a part of Public Hospital District No. 1’s wide upgrade in technology. Both clinics now have a single, shared electronic chart for each patient, allowing physicians and clinical staff to document patient visits, streamline clinical workflow, and securely exchange clinical data with other providers. To facilitate this, computers were placed in all patient care areas for
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3 Days, 3 Ways – Are You Ready?
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Dr. Meltem Karatepe (center) shows Mary Carrion, mom of patient Aliyah, how easy it is to get patient history with the new EMR at Oakland Bay Pediatrics. Looking on is Alyson Waylett, medical assistant.
Need Help with Hospital Bills? In keeping with our mission statement “...to protect and promote the health of the people in Mason County while extending respect and compassion...” Mason General Hospital wants to help make healthcare affordable. If you need financial assistance with hospital expenses, please call for more information on: • 25% Discount • Property Tax Adjustment • Uncompensated Care • Call MGH Business Office (360) 427-9547 (from Belfair (360) 275-8614) or visit at Gateway Center, 2505 Olympic Highway N., Suite 460 (near McDonald’s) in Shelton. Open 8 a.m. - 6:30 p.m., Monday thru Friday. (Spanish translator available) Information is also available at: www.masongeneral.com/BillingQuestions.htm. Download our Payment Options brochure at www.masongeneral.com/PaymentOptions.pdf.
Here with North Mason Medical Clinic state-of-theart “EMR” are (l-r) Brenna Sawyer, certified medical assistant and receptionist, Dr. Pen Hou, and Shanna Marsh, registered medical assistant and x-ray tech.
easy access by providers and their staff. In addition, the clinics are now interfaced with Mason General Hospital’s system to share information such as laboratory, diagnostic imaging, and emergency records. “This opens up the lines of communication between clinics and the hospital,” said Terry Megiveron, director of clinic operations. “If someone is seen in MGH’s ER and then goes to the clinic, the clinic physician has quick, electronic access to the patient’s complete record.” Prior to EMR, paper files had to be requested which slowed down the Continued on page 2…
What’s Inside: 2 Congestive Heart Failure Forum 3 Hospital Recognized for High Quality Care in Bariatric Surgery 4 Holiday Babies at MGH 5 Aging Eyes 6 Emergency Department Adds Electronic Medical Records 7 News Briefs 8 Letter on Hospital Re-Districting
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Kudos from Patients “From the emergency room to the time I left after my surgery, I was treated like a human being. All of you were great – thank you so much!” — (Outpatient Surgery) “Awesome care by all involved. Thank you.” — (ER)
Gerry Repar, R.N., an intensive care unit nurse at MGH, talks with a patient after the December CHF forum. For more information on attending one of these forums call MGH at (360) 426-1611 (from Belfair (360) 2758614, and ask for the Education Department).
Congestive Heart Failure Forum to Aid Patients in Self-Care Mason General Hospital’s Intensive Care Unit (ICU) is offering, at no charge, a Community Health Education forum to help understand “Congestive Heart Failure” (CHF). The forum is offered every four months. MGH encourages anyone that has been diagnosed with CHF to attend, along with patient caregivers, home health nurses, nursing home personnel and patients, and assisted-living patients. This forum provides opportunities for continuous learning of self-management of CHF by the patient, while improving the patient’s quality of life and preventing re-hospitalization.
The Forum Covers • • • • •
What is CHF? What are the causes and treatments? Medication Low-impact exercise tips Low-salt/low-fat eating Each forum will end with a low-salt/lowfat lunch and a chance to visit with a local physician. “This is an excellent way for our staff at MGH to continue to protect and promote the health of our patients after they have been hospitalized,” said Barbara Kreutz,
R.N., director of critical care services at MGH. “By having this relationship, we are able to evaluate the care that was given to our patients in order to make improvements in that care. We learn from our patients; they are our teachers.”
“I really appreciate the kindness and concern from all levels of the staff. I feel Mason General is one of the best parts of living in Mason County. Now, if you could only do something about your scales so I would weigh less...” — (Outpatient Surgery) “Without hesitation I would recommend Mason General Hospital to anyone I know.” — (ICU)
Medical Records
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treatment process. Clinics can now share patient information as needed. Other benefits of EMR include: • Patients experience an interactive record with their provider. Easy to review growth charts, graphs and other data with a click of a button • Test results performed at the hospital are quickly available in the patient chart for review by the clinic • Ability to electronically fax prescriptions directly to the patient’s pharmacy of choice • Easy to read and comprehensive documentation available for referrals to specialists • Ability to produce health maintenance reminders, such as needed immunizations, mammograms, yearly physicals, etc. • Quick access to patient history, medications, allergies and test results “We have selected a very fine product that has the potential to not only streamline the integration of care delivery, but to improve the quality of care provided,” said Bob Appel, CEO of Mason General Hospital and the Clinics. “I am delighted that the staff has embraced the new technology, which of course comes with its share of lumps and bumps along the way, but the staff has been diligent in their efforts to really make the very most of this technology for improving patient care.”
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Hospital Recognized for High Quality Care in Bariatric Surgery MGH is an American Society for Bariatric Surgery (ASBS) Bariatric Surgery Center of Excellence. The ASBS Center of Excellence designation recognizes surgical programs with a demonstrated track record of favorable outcomes in bariatric surgery. To earn a Center of Excellence designation, MGH underwent a documentation and policy review and site inspection, during which all aspects of the program’s surgical processes were closely examined and data on health outcomes was collected. “Due to the increasing prevalence of morbid obesity and its inherent health risks, and the opportunities available to greatly improve the health of this patient population, we recognize the need to implement a systematic approach to improving quality,” said Bob Appel, CEO at MGH. “At MGH we believe that the ASBS Centers of Excellence program will serve as a catalyst, driving strong programs to get even better. We have done our part, and we urge our peers to join in the effort.” Surgical Review Corporation (SRC), an organization dedicated to pursuing surgical excellence, formulates and establishes the rigorous standards with which MGH and other Centers of Excellence must comply, thoroughly inspecting and evaluating each candidate for designation, and upon review, recommends approval of designation for those physicians and facilities whose practices and outcomes meet the stringent demands set forth by SRC for ASBS. For the names and phone numbers of local physicians doing the Lap-Band procedure at MGH, call (360) 427-9551 (from Belfair (360) 275-8614).
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MGH’s DiDonna Leads Cardiac Life Support Team to Paraguay
Mason General Hospital’s Education Coordinator, Tom DiDonna, R.N. (shown holding a box) is discussing advanced airway techniques for respiratory failure in the adult and child during a training session for the American Heart Association. MGH’s Tom DiDonna, R.N., led a medical mission to Paraguay in November to provide the first Advanced Cardiac Life Support (ACLS) and Pediatric Advanced Life Support (PALS) courses in the country’s history. “We trained more than 30 physicians in the resuscitation skills for both adult and pediatric patients,” said DiDonna, upon returning. The mission was sponsored by Mason General Hospital, the International Primary Trauma Care Foundation, American Heart Association and Operation Smile. A follow-up trip is planned for the summer of 2007 to train physicians from Central and South America to teach their own ACLS and PALS courses. The course was provided in Spanish and all of the educational materials were translated into Spanish. This was the first time ever, in the world, that the training materials were totally in Spanish. “This trip would not have been possible if some of MGH’s employees had not helped,” added DiDonna. “A special thank you to Maria Velasco (director of interpreter services) and Ricardo Del Bosque (Oakland Bay Pediatrics) for their extra effort in making the translation possible!” In addition, Tom stated that the trip would not have been possible without the support and encouragement of MGH and the hospital staff and leadership staff in allowing him to head such an important international volunteer effort!
Need a Support Group?
www.masongeneral.com/support_groups.htm Support Groups available at MGH: • AARP Driver Safety (55 Alive) • Childbirth Classes • Compassionate Friends • Depressed Anonymous • Diabetes Support Group • FIE (Fiercely Independent Elders) • Lap Band • Narcotics Anonymous • Tai Chi • Alcoholics Anonymous • Alzheimer’s Support Group • Assured Home Health & Hospice Grief Support Groups • Bereavement Support Group • Bereavement Support (Providence Sound Home Care) • Domestic Violence Support Group • MOPS - Mothers of Preschoolers.
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Holiday Babies Born at MGH
Above: Isaac Whitley was Mason General Hospital’s 2007 New Year’s Baby. He was born on January 1 at 10:58 a.m., weighed 8.5 pounds and was 20.5 inches long. He is joined by his mother and father, Paula and Allen Whitley, and sister, Maite. On the far left is Dr. Farida Ghoghawala, board-certified obstetrician and gynecologist from Mt. View Women’s Health Center, who delivered Isaac. MGH presented Isaac with a basket full of baby gifts for his timely arrival. Left: Jared Mallea was Mason General Hospital’s 2006 Christmas Baby, born at 2:40 p.m. on December 25. He weighed 7 pounds and was 20 inches long. His proud parents are Heidi Oltman and Tim Mallea. More than 300 babies are born every year at MGH.
Storms
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to – to help the hundreds of people who needed medical care due to the power outages and accidents. “We had many more people visiting ER than normal,” said Cheryl Ann Graf, ARNP, MSN, MBA, emergency department director at MGH. “Due to the power outages, many people couldn’t use their at-home medical equipment for treatment, so they had to come in for care. And then we had the normal ED visits on top of that.” The power outages also affected: Local physician offices This required additional patients to be seen at MGH. The local physicians then came into the hospital to help by admitting their patients, which helped in the overloaded ED. People who required electricity for their home respiratory treatments They needed power, so MGH’s respiratory department set up places in the hospital where they could come in and plug in their equipment. MGH staff also contacted home oxygen suppliers to make sure that they understood the urgency and delivered home oxygen bottles to MGH so those without power could operate their own oxygen machines.
Meals The cafeteria served many more meals than normal since stores and restaurants were closed due to the power being off. “This willingness to help the patients was impressive. Everyone pitched in,” said Bob Appel, CEO at MGH. “Staff did whatever it took, in an efficient, professional and caring manner, to meet patient and community needs.” “This winter has been one of several weeks of high stress for our staff,” continued Appel. “It makes me very proud of our staff and physicians and how they stepped it up. They were there, throughout the hospital, meeting the needs of the patients and families.” However, this attitude is not unique to this winter weather. On many occasions, hospital staff and physicians repeatedly come out of their warm, dry, safe and comfortable homes – in the middle of severe storms – to help the patients at MGH. “I have worked in many area hospital facilities,” added Graf. “And I have never seen this much loyalty to a community and patients. This is unique and special. We truly do care, and it shows.”
April “Living Well with Diabetes” Classes The next “Living Well With Diabetes” class offered by Mason General Hospital is set for Tuesday to Thursday, April 17, 18, and 19, from 9 a.m. until noon in the Ellinor Room at MGH. According to Sue Barwick, R.N., certified diabetes educator and coordinator of the class, “Diabetes self-management can be improved with proper knowledge and skills, and most people with diabetes can lead a healthy, active life.” MGH has a team of healthcare providers that teach the class. Studies show that effective selfmanagement of the disease is beneficial for the patient and their family. Content of the class includes diabetes diagnosis, proper meal planning, diabetes medications, exercise, prevention and treatment of complications, stress management, living with diabetes, and the use of support people and a healthcare team. To register call Mrs. Barwick at (360) 426-1611, ext. 3301 (from Belfair (360) 275-8614, ext. 3301).
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“Truckload of Toys” from Car Club
The local Yesteryear Car Club donated 144 stuffed toys to Mason General Hospital’s emergency department in November. Every year the Car Club donates the toys for the pediatric patients in MGH’s ER. Pictured here with the toys are Club members Charlie Holman and Vern Honstain, president.
Coffee: The Unfiltered Truth In the market for a new coffee pot? You may want to consider a drip model. Coffee contains antioxidants, many of which have significant health benefits. Other constituents, such as the lipids, cafestol and kahweol, may not be so beneficial. These are present in high concentrations in boiled coffee but are mostly eliminated by coffee filters. {Source: “Caffeine,” Biological Sciences Review, November, 2001}
Exercise Good for Aging Eyes Middle-aged and older Americans who exercised at least three times a week had a 70 percent reduced risk of developing the most advanced “wet” form of age-related macular degeneration, a disease that progressively destroys central vision, according to a populationbased study of 3,874 residents of Beaver Dam, Wisconsin. Researchers believe the exercise helped reduce inflammation and endothelial dysfunction of blood vessels in the eyes. {Source: British Journal of Ophthalmology; “Physical Activity may Help Protect Aging Eyes,” Tufts University Health & Nutrition Letter, January, 2007}
El Ejercicio Ayuda a Prevenir el Envejecimiento de los Ojoss Los americanos de mediana edad que hacen ejercicio al menos tres veces por semana reducen el riesgo de contraer una condición de degeneración macular avanzada relacionada con el envejecimiento en un 70 por ciento. La degeneración macular avanzada es una enfermedad que destruye la visión central de acuerdo a un estudio basado en una muestra de 3,874 residentes de Beaver, Dam, Wisconsin. Los investigadores creen que el ejercicio ayuda a reducir la inflamación y la disfunción de los vasos sanguíneos de los ojos.
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Cancer Fund Expands Service
The Karen Hilburn Breast Cancer Fund recently announced that it is expanding its service to include the diagnosis and treatment of cervical cancer at Mason General Hospital for women living in Mason County who are non-insured, underinsured or without any other financial option. “We are very pleased to announce that the Fund has been so successful that we can extend our help to cervical cancer as well”, said Karen Hilburn, founder. Until recently, the fund only provided for breast cancer diagnosis and treatment at MGH. The KHBC Fund is as active as ever, with a most recent assistance of nearly $6,000 to a local woman with breast cancer. “Without this assistance, we would never have been able to pay for the treatment”, said the patient’s husband. “We were overwhelmed with the cost involved, and so grateful and relieved when the (KHBC) Fund came through for us”. The Fund has been in existence since 2003. More than five women in Mason County have been helped with their medical expenses for breast cancer. The Fund is continually seeking women who need help with medical expenses for breast cancer, and now cervical cancer. Local women who may be eligible to receive the assistance should call Women’s Health at MGH at (360) 427-3648 (from Belfair (360) 275-8614, and ask for Women’s Health in Diagnostic Imaging).
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New Electronic Medical Record Now in Emergency Department
MGH’s new state-of-the-art tracking board for the electronic T-System allows the emergency department staff to see, at a moment’s glance, the status of each patient and status of care. This system allows for better communication between physicians and staff, enhancing patient safety and timely care.
Mason General Hospital recently added to the Emergency Department the T-System, “a bedside charting system to help emergency physicians and nursing staff provide more accurate and comprehensive documentation of healthcare services to the patient.” “This all means more efficient and better communication of care in our emergency department,” said Cheryl Ann Graf, ARNP, MSN, MBA, emergency department director at MGH. “In addition, patient safety is improved tremendously since everything is so immediate and with better communication. This efficiency improves patient outcomes. “Every ED patient is seen in registration upon entering,” pointed out Graf. “They are then seen by the triage nurse and placed on the tracking board according to condition. Since we see anywhere from 65 to 75 patients a day, it is important that we have excellent methods in place to stay on top of each patient before they receive treatment, during their treatment, and after the are discharged. We can now monitor more efficiently the patient’s wait times and any changes that may occur while waiting.”
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Medical Staff Officers Elected, Chiefs of Service Appointed Mason General Hospital’s more than 100 physicians elected its medical officers and appointed its chiefs of service for 2007. There are more than 100 physicians in 21 specialties – active, courtesy and consulting – with privileges at MGH. Serving as Chief-of-Staff is board-certified family practice specialist, Bonnie J. Davis, M.D., of Shelton Family Medicine. Dean E. Gushee, M.D., board-certified in emergency medicine and head of MGH’s emergency physicians, is assistant chief-of-staff. Saad Al Alou, M.D., board-certified in pediatrics at Oakland Bay Pediatrics, is secretary. Douglas F. Lindahl, D.O., board-certified in internal medicine at Olympic Physicians L.L.C., is past chief-of-staff. The 2007 clinical chiefs of service department heads are: Chief of Anesthesia, Robert F. Goad, M.D.; Chief of Emergency Services, Dean E. Gushee, M.D.; Chief of Infant and Children’s Services, Saad Al Alou, M.D.; Chief of Laboratory Services, Terrence A. Schulte, M.D.; Chief of Medical/Surgical, Christopher W. Penoyar, D.O.; Chief of Nutritional Services, Douglas F. Lindahl, D.O.; Chief of Obstetrics, Jonathan A. Gold, M.D.; Chief of Physical Therapy, Kenneth R. Sebby, M.D.; Chief of Respiratory Therapy, Douglas F. Lindahl, D.O.; Chief of Surgery, Michael G. E. Thomas, M.D., and Chief of Radiology, Thomas J. Luetkehans, M.D.
Total Carbs More Important than Type Simple sugars and starches cause a rapid rise in blood sugar while foods rich in fiber have a stabilizing or lowering effect immediately after a meal. All are carbohydrates. A high-fiber diet is recommended for diabetes treatment as well as for overall health. For controlling blood sugar over the long term, however, most research suggests that the total amount of carbohydrate consumed is more important than the source or type. {Source: M. J. Franz, et al, “Evolution of Diabetes Medical Nutrition Therapy,” Postgraduate Medical Journal, January, 2003}
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EMPLOYEE FOCUS Carol Seeley, R.N. Medical/Surgical/Pediatrics “I enjoy working at Mason General so much,” Carol
said. “There is a lot of teamwork here. Everyone is so nice to work with.” Carol enjoys the patient contact she has, especially with the patients and family members who need reassurance during stressful and doubtful times.
News Briefs… ...Congratulations to MGH “Employees of the Month”: January - Tish Jordan, anesthesia department; and February - Debi Justice, certified nursing assistant, medical/surgical/pediatric department. ...Treasures Thrift Store recognized “Volunteer of the Month” for November - Evelyn Nauman; and December - Chuck Robertson. Congratulations! ...Welcome, Rebecca Hendryx, M.D., board-certified in family medicine, to Olympic Physicians, P.L.L.C., 237 Professional Way, Shelton. Dr. Hendryx joins physicians Mark L. Schlauderaff, Douglas F. Lindahl, and Diana E. Velikova. She completed her residency/internship at the University of Utah Department of Family and Preventive Medicine in 2006 and received her medical degree from the University Rebecca Hendryx, M.D. of Utah in 2003. Dr. Hendryx enjoys working with individuals and families to promote optimal health and wellbeing throughout all stages of life. She is accepting new patients and may be reached by calling (360) 426-2500. ...The 6th “Cooking with Xinh” is being presented by Mason General Hospital’s Sherwood Guild in Shelton. This popular event features gourmet Chef, Xinh Dwelley, of Xinh’s Clam and Oyster House, Shelton. Xinh, 2006 American Businesswoman of the Year, has appeared on PBS television, in Sunset Magazine, and had the honor of demonstrating oyster shucking and preparation to the late Julia Child, gourmet chef. She has won praise from restaurant critics all over the northwest. The evening will begin with Xinh demonstrating the preparation of two of her well known dishes and a demonstration of oyster shucking by this “Ten-Time National Champion” shucker. She will also give a brief talk on the various types of oysters available locally, and guests will have an opportunity to sample local oysters provided by Taylor Shellfish Farms, Inc. Following the demonstrations, guests will be served a complete dinner prepared by Xinh with complimentary wine or beer and dessert. The event will be held at the Shelton restaurant on two nights – March 25 or 26. Tickets will be available Monday, February 12 and may be purchased by calling (360) 427-4522. The price per person is $50, with all proceeds benefiting Mason General Hospital. • Event: “Cooking with Xinh”, Chef at Xinh’s Clam and Oyster House • Place: Xinh’s Clam and Oyster House, 3rd Street and Railroad Avenue, Shelton, Washington • Date: Sunday, March 25 or Monday, March 26, 2007
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Public Hospital District Elects Officers of Board Public Hospital District No.1, the governing body of Mason General Hospital, Oakland Bay Pediatrics and North Mason Medical Clinic in Belfair, recently announced the officers for the 2007 Board of Hospital Commissioners. Nancy Trucksess, Shelton, who has served as president since mid-2006 after Bill McComb resigned from the commission, will remain as president of the three-person board. Don Wilson, Potlatch, will be secretary and Scott Hilburn, Shelton, trustee. The commissioners meet every second and fourth Tuesday of the month (except holidays) beginning at 8 a.m. in the Washington Room at Mason General Hospital.
What’s happening at Treasures Thrift Stores? Go to www.treasuresthriftstores.org
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Hospital District Commissioners Ask County Commissioners to Delay Re-Districting Effort While More Information is Shared An Open Letter to the Community, January 2007 As many of you know, the hospital district commissioners of Public Hospital District No. 1 of Mason County and local hospital leaders have been working diligently on plans to better meet the healthcare needs of our local communities, including a proposal to re-draw district boundaries to reflect hospital usage patterns. As part of the process to withdraw areas including the north portions of Belfair, Dewatto and Tahuya, hospital district commissioners held a public meeting in Allyn on January 8 to hear comments from community members. Northern area residents confirmed the hospital district’s findings that most people from the Belfair area drive north to Bremerton when they need hospital services. Some expressed concern about the future location of the North Mason Medical Clinic. Following the meeting, many additional residents called to support the hospital district’s effort. It has become clear that more
communication about our plans is needed throughout Mason County. The re-districting effort must, by law, include several steps. The first step was for hospital district commissioners to hear public comments on their proposed resolution to withdraw northern areas of the district. The hospital district commissioners then sent the withdrawal resolution to the Mason County Commissioners for their consideration. These two actions were completed in early January. The hospital district commissioners feel compelled to take quick action on this effort so that property owners in the affected areas would not continue to pay property taxes beyond 2007. The withdrawal process must be complete by March 1 to meet this objective. Establishing district boundaries in a timely manner is also important for the hospital district to continue to plan to meet the future healthcare needs including physician recruitment and capital improvements. While prompt action is desirable, the
hospital district commissioners have asked the Mason County Commissioners to delay immediate action on the resolution so that they and the hospital’s administrative team can share more information about the value and importance of this re-districting effort and answer community questions. The hospital administrative team and hospital district commissioners are now seeking meetings with leaders and organizations throughout the county who are interested in hearing more about the plans for the re-districting effort and access to medical services in North Mason County. Organizations that would like a representative to speak on this issue should call Shelly at (360) 427-9551 or (360) 275-8614 from Belfair. Sincerely, Public Hospital District No.1 Hospital Board of Commissioners: Nancy Trucksess, president Scott Hilburn Don Wilson
Our Mission: We take every possible action to protect and promote the health of the people in Mason County while extending respect and compassion as we serve each individual. Published by: Public Hospital District No. 1 for Mason General Hospital, Oakland Bay Pediatrics and North Mason Medical Clinic. Business Office: Office hours: 8 a.m. – 6:30 p.m., Monday – Friday. Spanish Translator Available. Located at Gateway Center, 2505 Olympic Hwy N., Suite 460, (360) 427-9547 Mason General Hospital: Visiting hours: 8 a.m. – 8:30 p.m., daily. Located at: 901 Mt. View Drive, Building 1, PO Box 1668, Shelton, WA 98584-5001, (360) 426-1611, from Belfair (360) 275-8614. Serving the medical needs of the entire county since 1968. Accredited by the Joint Commission on Accreditation of Healthcare Organizations. TTY/TTD: (360) 427-9593. Translation Services Provided. Se habla español. Equal Opportunity Provider. Oakland Bay Pediatrics: 247 Professional Way, Shelton, WA 98584, (360) 426-3102 North Mason Medical Clinic: 140 N.E. S.R. 300, Belfair, WA 98528, (360) 275-4084, (360) 426-8405 Administration: Bob Appel, chief executive officer; Eric Moll, chief financial officer; Diane Stillman, chief operating officer; Doug Lindahl, D.O., chief of staff; Nancy Trucksess, commissioner/president; Scott Hilburn and Don Wilson, commissioners. Scope: Published six times per year. Editor: McCarty & Associates, Inc. “a marketing firm”
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