Security Services Contracted Security Providers Information and Responsibilities April 2026
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Security Contractor Compliance Requirements
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Where a client or organiser requests to engage a security provider for an event at MCEC, all proposed security operations must be reviewed and approved in advance. This ensures alignment with venue protocols, compliance with Victorian legislation, and the safety and security standards expected across the VCET footprint
MCEC Security Structure and Provider Responsibilities.
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Building Security Provider – SXP (Southern Cross Protection) • SXP is the contracted provider for venue-wide / base building security. • They staff the Security Control Room, patrols, response teams, and act as the Chief Warden in emergencies. • They are responsible for:24/7 site coverage. • Access control (back of house, docks, keys/cards).Incident response and trespass notices. • Emergency coordination and liaison with Victoria Police / emergency services. Event Security Providers MCEC allows only accredited security contractors for their specific event spaces (e.g. exhibition halls, conferences, gala dinners). These providers typically handle: • RSA enforcement in licensed event spaces. • Bag checks, wanding, and patron screening. • Internal event crowd management. • First response to low-level incidents within their contracted spaces. Security companies used at MCEC include: Security Provider
Contracted Spaces
Vibrant Services
MEC
Securevent Protection Group
MEC
Australian Goldstar Security Services Pty
MEC
Safeguard National
MEC
Australian Security Services
MEC
MSS Security
MEC & MCC
Security Provider Compliance Documentation Effective from 19 June 2025 (in line with Private Security Act amendments)
All security services delivered under contract at MCEC must meet the following legal and operational documentation standards. These requirements ensure compliance with Victorian legislation, reduce risk to the venue, and support consistent service delivery across events. 1. Business-Level Compliance Private Security Business License (Victoria) • Must be current and issued by Victoria Police LRD. • License categories must match the services being performed (e.g. Unarmed Guarding, Crowd Control, Control Room Operator). • The license must be valid for the duration of the contracted engagement. Workers Compensation Insurance • Certificate of Currency must be in the legal business name • Must be valid and reflect the correct industry classification (security services) Public Liability Insurance • Minimum $20 million AUD coverage • Certificate of Currency must name the operating business • MCEC/GCEC must be listed as an interested party if required under contract Professional Indemnity Insurance (if included in scope) • Where incident investigation, training, consulting or advisory work is performed • Minimum $5 million coverage recommended
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Security Provider Compliance Documentation
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2. Guard-Level Compliance For every individual deployed on site, the following must be provided or made available to MCEC Security or Site Management upon request or audit: Requirement
Detail
Victorian Security Licence
o o o o
Must be valid and aligned to assigned duties Must be clearly visible (physical card or Service Victoria app) Category must match role (e.g. Crowd Controller, Unarmed Guard) No expired or interim licenses allowed
Refresher Training Certification
o o
Required for all license holders per the 2025 reforms Includes refresher on legislative compliance, ethics, and duty of care
RSA Certificate (if applicable)
o o
Must be valid in Victoria (VCGLR/LIQUOR CONTROL VIC recognized) Required for any guard working near, within or controlling access to licensed areas
First Aid – HLTAID011
o o
Minimum of “Provide First Aid” Valid for 3 years
CPR – HLTAID009
o o
Provide Cardiopulmonary Resuscitation” Must be current (within 12 months)
Photo ID (Gov-issued)
o
Must be carried and shown if requested by venue, LRD or emergency services
Digital or Paper Record of Induction
o o
Must have completed MCEC or GCEC venue induction via LinkSafe or other system Proof of completion must be accessible onsite or submitted in pre-event compliance documentation
Security Provider Compliance Documentation 3. Operational Documentation Roster Full roster submitted to MCEC Security team or appointed manager planner prior to event bump-in Must include: o Full name (as per license) o Role (e.g. Door Guard, Control Room, Rover) o Dates and shift times o Any roster or operational changes must be reported within 24 hours Guard Positioning Plan o Visual or table format preferred Must outline: o Location coverage o Guard roles and duties o RSA and First Aid allocations o Break coverage / relief strategy o Chain of command Chain of Escalation / Supervisor Contact o Onsite supervisor details must be provided including: o Name o Phone contact o Shift coverage o Must clearly identify escalation points for incidents, crowd control, or emergencies.
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Security Provider Compliance Documentation 4. Site Conduct and Legal Duties All guards must adhere to: o Sign in/out procedures using venue-approved systems (e.g. LinkSafe kiosk, security control room, QR check-in). o Display of security license at all times during duty. o No unauthorised subcontracting; guards must be directly employed or subcontracted in accordance with the Security Business License. Compliance with MCEC/GCEC operational rules, including: o No personal phone use at posts. o No unauthorised breaks or leaving post unattended. o No access to restricted areas without prior permission. o No eating or drinking while on active post (except water). 5. Submission Timeframes Documentation
Deadline
Business-level compliance documents
Prior to contract commencement or on renewal.
Induction records
Prior to first shift.
Roster
Minimum 3 business days prior to event bump-in to HoSS and/or Security Manager.
Updated roster (if changed)
Within 24hours of change.
Incident Reports
As per venue procedure, within 2 hours of event or on shift end. Submitted to building security and sent to HoSS and/or Security Manager.
Post Event Report
At the conclusion of the event. Submitted to HoSS and/or Security Manager
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Personnel Compliance
Security Contractor Personnel Compliance
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All security personnel performing duties with VCET must adhere to the following mandatory compliance responsibilities: •
Comply with all MCEC operational policies, procedures, and protocols at all times.
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Adhere to all relevant federal, state, and local legislation, including the Private Security Act 2004 (Vic) and all current regulations governing the private security industry.
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Complete the MCEC online contractor induction before commencing any work onsite (via LinkSafe).
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Be licensed for the appropriate security role they are performing (e.g. Crowd Controller, Unarmed Guard).
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Carry and visibly display their Victorian Security Licence at all times while on duty, in accordance with state licensing requirements.
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If working in or near licensed areas, guards must hold and carry a current RSA certificate (physical or digital format).
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Possession of firearms or prohibited weapons within the MCEC is strictly prohibited.
• All incidents must be reported: o Immediately and verbally to the Event Operations Specialist, HoSS, Security Manager, MCEC Security Control Room or Supervisor, and o A written incident report must be submitted before leaving site or as soon as practicable. (The incident report needs to be shared with the control room, HoSS and the Security Manager).
Inductions MCEC Expectations for Security Personnel Conduct All contracted security personnel must demonstrate the highest level of professionalism and operational readiness while working at VCET. The following conduct expectations apply to all shifts and all roles: • All lost and found items must be reported and handed over to Building Security for logging and safekeeping. • Personnel must be appropriately dressed, in clean company uniform, with a professional and presentable appearance. • All personnel must act in a polite, respectful, and customer-oriented manner, maintaining a helpful and calm presence even under pressure.
The following behaviours are strictly prohibited while on duty: • Eating or drinking at post (except bottled water). • Smoking or vaping (including in uniform or near entries). • Use of personal mobile phones or other electronic devices. • Sitting on barriers, furniture, or leaning against walls while posted. Personnel are responsible for maintaining clear access to: o Emergency exits and egress paths o Fire hydrants, hose reels, extinguishers, and other safety infrastructure o Vehicle and ambulance access points o Doorways and escalator zones used for public or event access
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Online Induction
The purpose of the MCEC Venue Induction is to ensure that all personnel entering the site are fully informed of their responsibilities, aware of venue-specific safety and emergency procedures, and compliant with all relevant policies and Victorian legislative requirements.
Security Contractor Personnel Compliance
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The Venue Induction is more than a procedural requirement, it’s a critical safety and operational control that ensures every person entering the site understands how to work safely, responsibly, and in line with both Victorian legislation and the venues operational environment.
The venue induction ensures that all personnel: • • • • • •
Understand emergency procedures and hazard reporting Comply with safe systems of work and PPE protocols Know where to go, what to wear, and how to behave onsite Meet legal and contractual obligations under Victorian law Are aligned with the safety-first culture and operational flow Have completed all required training and check-ins before entry
Induction is not just a checkbox, it’s our shared commitment to safety, professionalism, and operational excellence at the venue.
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Rosters and Minimum Deployment Requirements
Rosters, including each security officer’s full name, valid Victorian security license number, and scheduled shift times, must be submitted to the venue no later than 7 days prior to commencement of duties. This ensures the Security and Safety Team has adequate time to verify induction completion, license validity, and alignment with operational requirements.
Rosters
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Submission & Requirements The following roster information must be provided to the Security Manager no later than 14 days prior to the commencement of any security duties on site: • A full roster listing all security officers’ names, Victorian security license numbers, and allocated shift times for each day of service • Confirmation that all rostered personnel have completed the MCEC Venue Induction (via LinkSafe or approved system) • Confirmation that MCEC’s minimum resourcing levels are met in accordance with the Security Matrix, based on event type, space usage, and risk rating • Identification of designated supervisor(s) and site contact(s) during each shift • Any expected variations or exceptions (e.g. late additions, contractor substitutions) must be declared in advance and approved by client and/or the venue. Where to Send Rosters & Who Must Be Across Them • Security Manager • HoSS • Event Operations Assistant Managers • Copies may also be provided Core Security when there is overnight works and access required. Why Early Submission Is Critical • Allows for license verification, induction checks, and pre-event compliance auditing • Ensures alignment with venue safety standards and contract requirements • Supports operational planning by EOS and Logistics teams • Helps identify coverage gaps or resourcing risks in advance • Prevents access delays or rejections at site entry points
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Rosters
Risk Assessments & Security Concerns • If a security-specific risk assessment is required due to the nature of the event (e.g. high-profile attendees, overnight builds, licensed service, large public crowds, or elevated threat profiles), it must be completed in consultation with the venue Security Manager and submitted no later than 14 days prior to event commencement. • Any operational concerns, resourcing limitations, or safety risks identified by the security provider must be escalated directly to the Senior Manager – Security Operations for review and resolution. • If escalation is required beyond this level, the matter will be referred to the Head of Security & Safety and, where necessary, the MCEC Risk & Compliance team. Security Overlays & Event Planning Alignment • All events requiring a defined security overlay must be reviewed in advance by the Security Team. • Final security overlays/quotes must be submitted to the Event Planner assigned to the booking, to ensure alignment with event operations, staff movements, emergency access, and floor plan design. • Overlay changes post-submission must be approved and redistributed to the Event Planner, EOS, and Control Room to ensure continuity of coverage and communication. Submission Flow Item Recipient Due Guard Roster
Security Manager
14 days prior to event or as requested.
License/Induction Check
Security and/Safety Team
7-14 days prior to event or as requested.
Risk Assessment (if required)
Security Manager
14 days prior to event.
Security Overlay/Quote
Security Manager and Event Planner
As requested.
Escalation Concerns
Security Manager -> HoSS
As needed.
Minimum Deployment Requirements
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Aligned to venue risk, safety, access control, and operational oversight. Security staffing levels at the are determined based on a combination of venue standards, event-specific risk assessments, and operational planning discussions between Safety & Security, Sales, Event Planning, Security Contractor and the client or organiser. The deployment positions below represent the venues baseline minimum requirements in the exhibition bays and do not account for the unique risks or needs of the event. Adjustments may be made following consultation with the Head of Security and Safety or Security Manager. Move-In/Move-Out (Bump In/Bump Out) Position
Deployment Standard
1 x Roller Door Guard per open roller door.
Mandatory for any contractor access via roller door. Guard must be in position before the door is opened. No works may commence unless all controls are in place.
1x Concourse Door Guard per open concourse door.
Controls access between public areas and event space. Ensures public is excluded from work zones or ticketed areas.
1x Rover/Break Relief per 3 bays (subject to risk profile)
Provides mobile coverage across multiple zones. Supports static posts, responds to incidents, and escalates issues when fixed guards cannot leave position.
Minimum Deployment Requirements
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Roller Door Access Must Meet the Following Conditions: • Guard in position before door opens. • Inductions completed (LinkSafe, contractor inductions will be spot checked by the safety team all guards working will need to have a valid and completed induction). • All personnel in high-vis vests. • Spotters confirmed for plant, forklifts, trucks. • Aisles and fire exits clear. • Tenancy hours approved (no early access). • Fire isolations confirmed where required. • Door opening authorised by MCEC Logistics or Event Operations Specialist. Overnight Deployment (if applicable) Position
Deployment Standard
1x Overnight Guard
Required only if overnight works are scheduled or asset protection is requested. If bays are locked and cleared, no overnight guard is required by default.
• • •
Must provide full bay coverage Acts as first responder for safety, medical, or emergency incidents Must be inducted, carry radio, and actively patrol allocated areas
Minimum Deployment Requirements
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Deployment Summary Table for Exhibition Bays
Post
Minimum Coverage
Roller Door Guard
1 per open roller door
Concourse Door Guard
1 per open concourse door/public entry
Rover
1 per 3 bays
Overnight Guard
1 per shift (only if overnight move in and move out or asset protection is required)
Note Deployment minimums outlined above must be met unless explicitly approved otherwise by the venues Security Team. All guards must be: • Licensed. • Inducted via LinkSafe. • In full PPE (including high-vis). • Familiar with the venues emergency procedures and radio protocols. • Non-compliance may result in delayed access, event disruption, or formal escalation.
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Liquor License Responsibilities
MCEC is a licensed venue and must at all times operate in compliance with the Liquor Control Reform Act 1998 (Vic) and the conditions of the MCEC Liquor License. All staff, contractors, and security personnel share responsibility for ensuring alcohol is served and consumed safely and lawfully. Appropriate measures must be in place to prevent service to minors and intoxicated patrons, support Responsible Service of Alcohol (RSA), and protect the venue’s license, reputation, and the wellbeing of all guests.
Liquor Control Reform Act 1998 (VIC)
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MCEC operates under a Victorian liquor license and is bound by the Liquor Control Reform Act 1998 (Vic). All staff and security share responsibility for ensuring alcohol is served and consumed in a safe, responsible, and lawful manner. These rules protect the venue’s license, the wellbeing of patrons, and the safety of all staff. Compliance is mandatory, and any breaches must be reported immediately. •
Persons under 18 years of age are permitted in the venue. Where alcohol is being served, a minor must be in the immediate presence of a responsible adult (parent, legal guardian, or teacher).
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No alcohol is to be sold, served, or supplied to a person under the age of 18.
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Admission to the venue will be refused to intoxicated persons.
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All legally required RSA signage will be prominently displayed at bars and service points.
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All staff directly involved in the sale, service, or supply of alcohol must hold a valid Victorian RSA Certificate.
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Alcohol service must be refused to any guest showing signs of intoxication.
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Patrons displaying violent, aggressive, or antisocial behaviour must be refused entry or removed from the venue.
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Victoria Police will be notified immediately of any serious violent incident or offence that occurs within the licensed premises, with reasonable steps taken to preserve the scene.
Security Responsibilities in Licensed Areas
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Security officers working in licensed areas at MCEC play a critical role in upholding the venue’s liquor license and ensuring compliance with the Liquor Control Reform Act 1998 (Vic), as well as venue policies and procedures. The actions of security personnel directly protect MCEC’s license, safeguard patrons, and ensure the venue remains compliant with Victorian law. Any RSA breach, suspected offence, or patron conduct issue must be reported immediately to the MCEC Security Control Room (ext. 6666 / ph. 9235 8333) and escalated to the Event Operations Specialist or Manager. Legal and Operational Responsibilities In accordance with Victorian liquor licensing laws, Private Security Act 2004 (Vic), and MCEC’s venue license conditions, security personnel must: • • • • • • • • •
Support RSA enforcement by monitoring patron behaviour, preventing the service of alcohol to intoxicated persons, and assisting bar staff with refusals where necessary. Check identification where required and ensure that minors (under 18) are not supplied or consuming alcohol, in line with ss. 119–120 of the Liquor Control Reform Act 1998 (Vic). Refuse entry to intoxicated or disorderly patrons in accordance with s. 114 of the Act. Prevent BYO alcohol from being brought into the venue and ensure consumption is restricted to approved licensed areas. Monitor licensed boundaries to ensure alcohol is not removed from or consumed outside approved spaces. Actively manage crowds to prevent overcrowding, disorderly conduct, aggression, or unsafe behaviour, in line with the venue’s risk management obligations. Maintain emergency access and egress by keeping exits, stairs, and escape paths unobstructed in all licensed areas. Report and record all incidents relating to RSA, refusals of service, ejections, antisocial behaviour, or suspected offences. Records must be completed in line with MCEC policy, the Liquor Control Reform Act 1998 (Vic), and the Private Security Regulations 2019 (Vic). Escalate serious matters (such as violence, suspected drink spiking, possession of prohibited substances, or medical emergencies) immediately to Security Control, the Event Operations Manager, and, where required, Victoria Police.
Security Responsibilities in Licensed Areas
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In addition to these legislative and operational responsibilities, security personnel must also remain vigilant for a range of broader incidents that may impact patron safety, venue compliance, or MCEC’s liquor license obligations. Security personnel must also report the following immediately to MCEC Security Control (ext. 6666 / ph. 9235 8333) and escalate to the Event Operations Specialist/Manager: • • • • • • • •
Any patron requiring medical attention or first aid. Suspected drink spiking or tampering with beverages. Possession, suspected possession, or use of prohibited drugs or substances. Entry refusals involving minors, intoxication, insufficient identification, or disorderly behaviour. Requests for liquor self-exclusion or voluntary withdrawal from service. Compliance issues, such as missing RSA certification or disturbance complaints. Injuries, illnesses, or incidents with potential public liability implications (e.g. slips, trips, falls, or property damage). Any other incident posing a risk to the venue’s license, guest safety, or compliance with Victorian law.
Diligent reporting of these matters ensures MCEC meets its obligations under the Liquor Control Reform Act 1998 (Vic), upholds the conditions of its liquor license, and maintains a safe and compliant environment for all patrons, staff, and contractors.
Smoking Policy
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MCEC enforces a strict smoking policy in line with the Tobacco Act 1987 (Vic) and the City of Melbourne local laws. This ensures compliance with legislation, maintains a clean and professional environment, and protects the health and safety of patrons, staff, and contractors. Prohibited Smoking Areas • Lobby Doors A, B, and C • Directly outside Yarra Doors, Clarendon Entry and Port Cochere Entry. • All areas directly outside the venue entrances and exits. • Any public-facing locations, including foyers and concourses Approved Smoking Areas • MEC Back of House (near the loading dock) • MEC Concourse (near Door 10) • Sunken Garden opposite Concourse Door 7 – 9 Additional Requirements • Smoking is only permitted in the above designated areas. • Staff must remove lanyards or uniforms when smoking to maintain a professional image. • Vaping (e-cigarettes) is subject to the same restrictions as smoking. • Breaches of this policy may result in removal from the venue and reporting to management.
Drugs and Alcohol
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MCEC has a zero-tolerance approach to the possession, use, or distribution of prohibited drugs or alcohol not supplied under the venue’s liquor license. These rules are in place to maintain safety, ensure compliance with legislation, and protect the venue’s operating licenses. Alcohol • All alcohol on site must be supplied and served under MCEC’s liquor license and in compliance with the Liquor Control Reform Act 1998 (Vic). • BYO alcohol is strictly prohibited anywhere within MCEC. • Alcohol service must cease immediately if a patron is intoxicated or under 18. • Security and staff must actively support RSA enforcement and report all breaches to MCEC Security Control. Drugs • The possession, use, or distribution of illegal drugs or substances is prohibited under the Drugs, Poisons and Controlled Substances Act 1981 (Vic). • Any person found in possession or suspected of being under the influence of prohibited substances may be refused entry, removed from the venue, and reported to Victoria Police. • Suspected drug-related incidents, including drug use in restrooms or possession of paraphernalia, must be reported immediately to MCEC Security Control. Staff and Contractors • Staff and contractors must not present for duty under the influence of drugs or alcohol. • Any breach will result in immediate removal from site and may lead to disciplinary action, contract termination, or referral to authorities.
Security Provider Responsibilities
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MCEC has a primary contract with Southern Cross Protection (SXP) as the building security provider. • SXP are responsible for all internal and external spaces. • Event security contractors (engaged by clients) are permitted to operate only within contracted event spaces. • All third-party providers must follow MCEC’s directions, venue license conditions, and comply with the Private Security Act 2004 (Vic). Patron Removal (or Trespass Notice Issuing) • Under Victorian law, and consistent with the Summary Offences Act 1966 (Vic): • Security officers may direct a person to leave private property when they are trespassing, creating a disturbance, or refusing to comply with reasonable venue instructions. • Best practice (and what MCEC expects) is that third-party security will: Identify the patron who is behaving inappropriately, breaching rules, or refusing instructions. • Direct the patron to leave the event space. This direction must be clear and repeated up to three times to demonstrate reasonable effort. • If the patron refuses, escalate immediately to SXP via MCEC Security Control (ext. 6666 / ph. 9235 8333). • SXP will assume control of the incident, escort the patron from the premises if necessary, and may issue a formal trespass notice under the Summary Offences Act 1966 (Vic). Event Security Provider at MCEC • You are responsible for managing incidents inside your contracted event space only. • All incidents must be reported to SXP / Security Control without delay. • You must not attempt to issue a trespass notice – this authority rests with SXP as the contracted venue security provider. • Handover to SXP must occur smoothly, in a safe and controlled manner, with clear communication of the patron’s behaviour and actions already taken.
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Safety in the Venue
Safety in the Venue
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➢ All contractors, exhibitors, and personnel involved in bump-in or bump-out must complete the MCEC site induction at least 72 hours before arriving on site. ➢ High-visibility (hi-vis) vests and closed-toe footwear are mandatory in the exhibition halls and loading dock areas at all times during bump-in and bump-out ➢ Only the organiser’s official contractor may use forklifts or heavy mechanical lifting gear. If you require forklift services, you must request them through the official logistics provider. ➢ Children under 15 are not allowed in the exhibition spaces during bump-in/out for safety reasons ➢ All exhibits, set-ups, and signage must remain within your stand boundaries, no encroachment into aisles or neighbouring spaces, as per fire/safety regulations. Items out of bounds may be removed, with the costs charged to the exhibitor.
➢ Alcohol is strictly prohibited during bump-in/out, and individuals under the influence may be removed from the venue ➢ Fire exits, hose reels, electrical cupboards, and emergency egress zones must be kept clear and unobstructed at all times. ➢ All work must be carried out safely, with measures in place to eliminate or minimise risks. ➢ Any damage or incidents must be reported immediately to the Event Operations Specialist/Manager. ➢ Roller doors can only be raised with prior approval of the Event Operations Specialist/Manager
Fire Safety Regulations
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To keep everyone safe, it is essential that fire equipment, exits, and escape paths remain clear at all times. •Fire extinguishers, hose reels, hydrants, manual call points, electrical cupboards, and automated external defibrillators (AEDs) must remain visible and unobstructed at all times. •Stairs, emergency exits, egress routes, and escape paths must be kept clear of equipment, materials, and displays.
•Exit signage must remain visible; if stand construction or draping blocks signage, temporary illuminated exit signs approved by MCEC must be installed. •A minimum 1 m clearance must be maintained around electrical cupboards, air returns, and fire hydrants. •Storage of crates, cartons, packaging, or flammable materials in aisles, behind stands, or in egress zones is strictly prohibited. •If you see something blocking fire equipment, exits, or egress paths, please report it immediately to MCEC Security Control (9235 8333 or internal 6666) or advise the Event Operations Specialist/Manager. •If it is safe to do so, remove the obstruction to keep the area clear.
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Incident Management
MCEC maintains an Emergency Response Plan (ERP) to manage incidents or emergencies such as fire, smoke, medical situations, severe weather, security threats, or other imminent risks. Venue Security (SXP), Event Operations, and appointed Wardens are trained to respond, direct evacuations, and coordinate with emergency services. All staff, contractors, and third-party providers must follow instructions from MCEC Security and Wardens during any emergency.
Incident Response
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It is important to understand your responsibilities in the event of an incident or emergency within MCEC: •
Immediately notify MCEC Security Control (dial 6666 from an internal phone or 03 9235 8333 from any mobile).
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If emergency services are required, all communication will be coordinated through MCEC Security Control (SXP), who will meet and escort emergency personnel to the incident location.
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Provide first aid where required, if trained and it is safe to do so.
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Notify your MCEC Event Operations Specialist/Manager as soon as possible.
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Within the exhibition bays, the role of Fire/Emergency Warden is carried out by the contracted event security provider. These wardens operate under the direction of the Chief Warden (SXP) to ensure a coordinated and compliant emergency response.
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Complete an incident report and forward it to SXP, HoSS and Security Manager by end of day.
Incident Reporting
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MCEC requires all contracted security providers to uphold the highest standards of safety, professionalism, and accountability when responding to and reporting incidents. Accurate reporting is critical to protecting patrons, staff, contractors, and the integrity of the venue. Core Expectations • Immediate Response and Escalation; Act promptly to stabilise any incident impacting safety, operations, or patron experience. Escalate without delay. • Accurate Documentation; Complete incident reports using approved MCEC processes and templates. • Clear Communication; Provide proactive updates to the appropriate stakeholders throughout the incident response. Do not delay reporting until the end of shift for active, ongoing, or high-risk incidents. What Must Be Reported • Security must report all incidents, including but not limited to: • Injuries or first aid incidents involving patrons, staff, or contractors. • Structural, staging, or equipment faults (e.g. collapsed items, unstable rigging). • Unauthorised access or breaches of restricted/controlled areas. • Patron aggression, antisocial behaviour, or suspicious activity. • Missing persons, lost children, or vulnerable adults requiring assistance. • Alcohol-related incidents or RSA concerns. • Protest activity, VIP-related risks, or incidents with reputational or media exposure.
Incident Reporting Who to Report To All incidents must be reported as soon as it is safe to do so, via radio or internal phone: Core Security Control Room (24/7) MCC (Convention Centre): ext. 8333 MEC (Exhibition Centre): ext. 8332 MCEC Security & Safety Team HoSS Security Manager Event Operations Supervisor (EOS) Immediately for incidents impacting event delivery or venue infrastructure. Where to Send Incident Reports All written incident reports must be submitted by the end of shift or within 24 hours of the incident: • Core Security: mccd.security@apac.bgis.com • MCEC Security & Safety: mcasson@vcet.com.au & securityoperations@vcet.com.au • EOS: Must be advised of all incidents on the day.
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First Aid It is important to understand your responsibilities in the event of a first aid incident: First Aid Kit You must have a stocked first aid kit within your contracted event space. This should be appropriate for the nature of the event. First Response Act as the initial responder to all first aid incidents within your event space. Provide Care & Reassurance Maintain a calm presence, provide comfort to the patient and bystanders, and deliver basic first aid where safe and within your level of training. Escalate to MCEC Security (SXP) Immediately contact MCEC Security Control (ext. 6666 / ph. 03 9235 8333) for assistance, ambulance coordination, or advanced support. Notify EOS Advise the MCEC Event Operations Specialist as soon as practicable, especially if the incident may impact event delivery. Incident Reporting Complete an incident report and submit it to MCEC Security and your Event Operations Specialist by the end of shift. Reports must be forwarded to: o Core Security mccd.security@apac.bgis.com o MCEC Security & Safety mcasson@vcet.com.au securityoperations@vcet.com.au
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First Aid
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First Aid Rooms MCEC has dedicated first aid rooms that are fully equipped and available for use if required. These rooms are not manned 24/7, however they can be accessed at any time in the event of an incident: •MEC (Exhibition Centre): Next to the MEC Control Room, Clarendon Street end. •MCC (Convention Centre): Opposite the main Security Control Room, down the hallway behind the Customer Service Desk at Port Cochere entrance.
AEDs AEDs are located in multiple fixed points across the venue and must remain unobstructed at all times. •In addition, SXP security officers carry AEDs while on patrol, ensuring rapid response to cardiac emergencies anywhere within the venue.
In the Event of an Incident or Emergency •Dial 6666 from any internal phone, or 03 9235 8333 from a mobile. •All emergency service requests will be coordinated through MCEC Security Control (SXP), who will meet and escort emergency personnel to the location of the incident.
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Emergency Management
At MCEC, the Chief Warden role is fulfilled by the building’s security provider (SXP). The Chief Warden is responsible for managing and directing emergency procedures across the venue and will assume control of any incident or emergency until Emergency Services take over or the situation is resolved and the building is formally handed back.
Chief Fire Warden Responsibilities Command and Control
Communication
• Assume control of the incident until emergency services arrive. • Decide on the appropriate emergency response (e.g. remain in place, partial evacuation, or full evacuation). • Direct and coordinate Area Wardens (including event security acting as wardens).
• Receive information from Security Control and Area Wardens. • Relay clear instructions to wardens, staff, contractors, and patrons. • Ensure Security Control liaises with emergency services and escorts them into the venue .
Safety and Evacuation
• Ensure evacuation routes and exits are opened and safe. • Nominate and adjust evacuation assembly points depending on incident type, weather, and crowd conditions. • Confirm that fire stairs, exits, and egress paths remain clear. • Authorise the re-entry of occupants only once the incident has been resolved and the venue is declared safe.
Incident Coordination
• Oversee the use of fire panels, alarms, and building safety systems. • Direct Security and Wardens to isolate hazards (fire, smoke, equipment failures) where safe to do so. • Coordinate the management of vulnerable persons, VIPs, and large crowds. • Ensure first aid or medical response is deployed promptly.
Post Emergency
• Declare “all clear” once the situation has been resolved. • Ensure incident reports and debriefs are completed for MCEC Safety & Security. • Review performance of wardens and contractors to identify improvements.
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Chief Warden Authority and Communication During any emergency, direction will be provided by the Chief Warden (SXP), who has overall responsibility for managing the response across the venue. The Chief Warden will determine whether occupants are required to evacuate or shelter in place and will nominate the safest assembly areas. Emergency instructions will be communicated by MCEC wardens and security officers, both in person and via the venue’s public address (PA) system. All occupants are expected to follow these directions immediately and without hesitation.
If an evacuation is ordered, proceed calmly to the nearest safe exit and move to the designated assembly area. Remain at the assembly point until an all clear is given by MCEC Security in consultation with Emergency Services. In certain circumstances, such as severe weather, an external threat, or airborne hazards, the Chief Warden may issue a “Shelter in Place” instruction. In this case, wardens will direct occupants to remain inside the venue in a secure location until the incident has been resolved and it is safe to resume normal operations.
Emergency Procedures Fire, Medical, and Security Emergencies
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Dial ext. 6666 (internal) or +61 3 9235 8333 (external).
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Always notify your event security provider immediately.
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The MCEC Security Control Centre (SXP) will coordinate the response and, if required, contact 000 for emergency services.
Non-Emergency Security Enquiries •
Dial ext. 8333 (internal) or 9235 8333 (external).
Fire Emergencies •
Familiarise yourself with the nearest fire exit on arrival.
•
If the evacuation alarm sounds, follow all warden instructions and leave via the nearest safe exit.
•
Do not use lifts.
•
Only trained wardens or security officers may operate fire extinguishers.
Medical Emergencies •
Notify your event security or first aid provider immediately.
•
You may also contact Security Control directly by calling 6666 (internal) or +61 3 9235 8333 (external).
•
First aid rooms are located in both MEC and MCC; Security can coordinate ambulance and medical response.
Shelter-in-Place Emergencies
•
In some situations (e.g. severe weather, external threat, or hazardous materials), wardens may instruct occupants to shelter indoors.
•
Move to a safe internal area away from windows and doors.
•
Remain in place until wardens or Security confirm it is safe to resume normal activity.
PRESENTATION TITLE
16/04/2026
Emergency Evacuation Assembly Areas
Area
Primary
Secondary
Tertiary
Melbourne Convention Centre
E2 – Siddeley Street
E1 - MCEC grassed
E3 - Munro Street car
promenade, northern side of Yarra River. Access via Seafarers Bridge
area between Yarra River (South) and MEC Yarra Doors 1 & 2
park. Access via the exhibition bays, rear of MEC
Melbourne Exhibition Centre Doors 1-10
E1 - MCEC grassed
E2 – Siddeley Street
E3 - Munro Street Car
area between Yarra River (South) and MEC Yarra Doors 1 & 2
promenade, northern side of Yarra River. Access via Seafarers Bridge
park. Access via the exhibition bays, rear of MEC
Melbourne Exhibition Centre Doors 11 -21
E3 - Munro Street car
E1 - MCEC grassed
E2 – Siddeley Street
park. Access via the exhibition bays, rear of MEC
area between Yarra River (South) and MEC Yarra Doors 1 & 2
promenade, northern side of Yarra River. Access via Seafarers Bridge
45
Emergency Alarms Alert Alarm – “Beep! Beep! Beep!” •
Indicates a potential emergency.
•
Stay where you are and remain alert.
•
Prepare to follow instructions from wardens or Security Control.
•
Do not evacuate unless directed.
Evacuation Alarm – “Whoop! Whoop! Whoop!” •
Indicates an immediate evacuation.
•
Follow the instructions of wardens and security officers.
•
Leave quickly and calmly via the nearest safe exit – do not use lifts.
•
Move directly to the designated assembly area and remain there until the all clear is given by MCEC Security or Emergency Services.
THANK YOU