The Local Paper - Kellock Lodge Report - July 9, 2018

Page 00 - The Local Paper - Wednesday, July 11, 2018

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Special Report

Kellock: ‘Wang. Trustees failed’ ■ Deficiencies in Kellock Lodge’s compliance with standards have been blamed on the Trustees of the Anglican Diocese of Wangaratta. The Australian Aged Care Quality Care Agency said: “On March 9, 2018, a delegate of the CEO of the Australian Aged Care Quality Agency made a decision that the Trustees of the Anglican Diocese of Wangaratta failed to meet one or more expected outcomes in the Accreditation Standards in relation to Kellock Lodge and that this failure has placed, or may place, the safety, health or wellbeing of a care recipient of the service at serious risk. “The Department of Health has been notified of the risk. “The Quality Agency will continue to monitor the performance of the service including through unannounced visits.” An assessment team in February 2015 found that Kellock Lodge then met all 44 of the expected outcomes. A reconsideration was registered in October last year (2017), and Kellock Lodge’s accreditation was confirmed until January 8, 2019. On March 6 this year, the Australian Aged Care Quality Agency made a decision that found that Kellock Lodge met only 37 of the 44 expected outcomes. A further decision was made af-

Prompt action says Chairman

Latest Latest Update Update after May after May 30 30 review: review: ‘We ‘We have have undertaken undertaken assessment assessment contacts contacts to to monitor monitor the the home's home's progress and progress and found found the the home home has has rectified rectified the the failure failure to to meet meet the the Accreditation Accreditation Standard’ Standard’

● Failures at Kellock Lodge have been blamed on Trustees of the Anglican Diocese. ter further inspection in May this earlier,” the AACQA stated in its writ- ■ Clinical care year: “We have undertaken assess- ten report. ■ Specialised nursing care needs ment contacts to monitor the home's The seven failures found in Feb- ■ Medication management progress and found the home has ruary this year related to: ■ Mobility and dexterity rectified the failure to meet the Ac- ■ Information systems Of the information systems failure found in February, the AACQA creditation Standards identified ■ Continuous improvement said: “The home does not have an effective information management system. “Staff do not have access to current, accurate and consistent infor'Following an audit we decided that this home met 44 of the 44 mation to guide care and service delivery. expected outcomes of the Accreditation Standards and would be “Staff are not consistently recording completion of tasks in accoraccredited for three years until 08 June 2018.' dance with organisational policy, or clinical directive. Infor- Australian Aged Care Quality Agency. April 7, 2015 medical mation systems relating to monitor'This decision has been reconsidered and as a result the period of ing processes are not being used to issues and gaps, specifically accreditation for this home will now expire on 08 January 2019. The identify in Standard 2 Health and personal care. reconsideration decision and audit report is attached.’ “Policies and procedures are not - Australian Aged Care Quality Agency. October 11, 2017 reviewed regularly to ensure staff access to contemporary guide'Following an audit we decided that this home met 37 of the 44 have lines.” Of continuous improvement, the expected outcomes and we decided to vary this home’s accreditation Agency said: “The home does not actively pursue continuous improveperiod. This home is now accredited until 06 September 2018.’ ment in the area of health and per- Australian Aged Care Quality Agency. February 16, 2018 sonal care. “Processes to identify deficits 'On 9 March 2018 a delegate of the CEO of the Australian Aged Care across this standard are not adequate. identified through audits Quality Agency made a decision that the Trustees of the Anglican are“Gaps not acted on or acted on in a Diocese of Wangaratta failed to meet one or more expected outcomes timely manner. “Management do not take active in the Accreditation Standards in relation to Kellock Lodge and that steps to address deficits emanating clinical trends or audit results. this failure has placed, or may place, the safety, health or wellbeing from“There is inconsistent use of the of a care recipient of the service at serious risk. The Department of home's plan for continuous improveto capture and monitor the Health has been notified of the risk. The Quality Agency will continue ment progress of identified deficits.” Of clinical care, the AACQA to monitor the performance of the service including through commented: “Care recipients do not consistently receive clinical care in unannounced visits.’ accordance with identified need. - Australian Aged Care Quality Agency. March 9, 2018 “Whilst there is a system to asplan and evaluate care recipi'Since the accreditation decision, we have undertaken assessment sess, ents' clinical care needs, it is not conimplemented. contacts to monitor the home's progress and found the home has sistently “Staff are not routinely recording rectified the failure to meet the Accreditation Standards identified that clinical tasks have been comin accordance with medical earlier ... Since the accreditation decision we have conducted an pleted, and clinical directive. nurse review and assessment contact. Our latest decision on 30 May 2018 concerning post“Registered fall monitoring does not routhe home's performance against the Accreditation Standards is listed tinely occur. “Staff practices are not regularly below.’ monitored to ensure effective cliniis provided.” - Australian Aged Care Quality Agency. June 2018 cal care Continued on next page

AACQA’s findings at a glance

● John Sharwood, Chairman of the Kellock Lodge Board ■ “Kellock Lodge has taken prompt action to rectify areas that the Australian Aged Care Quality Agency found did not meet all of the “expected outcomes” for accreditation,” a notice on Kellock’s website states. “The Department of Health and AACQA have both approved the implementation of a new Continuous Improvement Plan at Kellock Lodge Alexandra Inc.,” says the notice appearing over the name of John Sharwood, Chair. “The CIP, developed by Kellock Lodge Board and Management provides a comprehensive response to the AACQA findings. “The Board of Kellock Lodge considers the delivery of high quality care non-negotiable and has, on the basis of the AACQA audit, established a working group to implement the improvement plan. “The improvement plan has been informed by a rigorous appraisal of all Kellock Lodge’s systems, processes, policies and procedures. “This will be the most comprehensive upgrade of quality systems and personnel ever undertaken at Kellock Lodge. “It will ensure that Kellock Lodge continues to deliver the highest quality care to our residents as their care needs increase. “Cassandra Fraser, Kellock Lodge’s new Clinical Care Coordinator has been given a lead role in the development and implementation of the improvement plan. “Cassandra is supported by a team of highly skilled specialist consultants and, along with a committed clinical and support staff, will ensure that all residents continue to receive the highest quality care into the future. “The Board is committed to this comprehensive action because the delivery of high quality care and resident wellbeing is of the highest priority for the Board of Kellock Lodge,” Mr Sharwood said in the undated statement.