Can you believe it? Time flies so fast. We are now in the 2nd quarter of the year. As Ophrah Winfrey says, “Summer has a flavour like no other. Always fresh and simmered in the sunshine.” With our summer edition of the RPM, we are honoured to feature the global business transformation strategist, Renata Liuzzi, Founder & CEO of Axis Partners as our featured cover with its theme “The Evolving Face of Customer Experience.”
Renata was awarded in 2022 as the second most influential CX/Innovation practitioner worldwide by the CX Magazine and featured as one of the top CX/innovation thought leaders in 2021. In this edition, Renata shared her views on the current consumer retail outlook as well as what will be the impact of the introduction of Web3, Metaverse and NFTs as we approach the future of retail. Dive into this issue and be informed of the latest trend in the industry with new segments on Regional Round-Up where you will get the latest updates on the shopping centre and retail industry in the region.
