Performance Improvement Plan 2021/22 Progress Report - April to December 2021
If you would like this publication in an alternative format, such as large print, or another language, please email communications@midandeastantrim.gov.uk
Mid and East Antrim Borough Council 1-29 Bridge Street Ballymena BT43 5EJ T: 0300 1245 000 E: enquiries@midandeastantrim.gov.uk W: www.midandeastantrim.gov.uk
www.midandeastantrim.gov.uk
Contents 1.0
Performance Improvement Plan 2021/22
04 - 07
2.0 Quarter Three Performance Summary
08 - 09
3.0
10 - 21
Performance Improvement Objectives 2021/22
4.0 Statutory Key Performance Indicators
22 - 23
5.0
24
Performance Improvement Plan 2021/22 Summary Table
1.0 Performance Improvement Plan 2021/22 The Local Government Act (Northern Ireland) 2014 put in place a framework to support continuous improvement in the delivery of council services. The Act requires councils to set one or more improvement objectives each year and to have appropriate arrangements in place to achieve those objectives. The COVID-19 pandemic has had a substantial impact on our citizens and local businesses and Council are proactively working to minimise longer term implications. For this financial year 2021/22, Council is focused on recovering and adapting to the ‘new normal’, in addition to improvement.
Strategic effectiveness
Fairness
04 |
Quarter Three Review 2021/22
Service quality
Our Performance Improvement Plan explains what we hope to achieve, how we plan to do it and how our citizens will be better off as a result. It does not detail every improvement we intend to deliver, but focusses on the key areas identified for improvement through Community and Corporate Planning processes, stakeholder engagement and research analysis. After a period of consultation, we agreed six improvement objectives for 2021/22, focusing on seven key improvement areas:
Service availability
Sustainability
Efficiency
Innovation
www.midandeastantrim.gov.uk
| 05 07
Our Improvement Objectives 2021/22 1. Grow the economy and create jobs. 2. Support the communities within the historic conservation area of Carrickfergus, contributing to the sustainability of the local economy. 3. Reduce the impact of poverty through the delivery of a Slow Cooker programme.
06 |
Quarter Three Review 2021/22
4. Improve customer engagement and service delivery by enhancing our use of information technology. 5. Development of Sullatober Household Recycling Centre.
We have outlined our progress towards meeting our objectives as follows: Green | Achieved / On track Amber | Delayed but progressing Red | Not achieved / Stopped Grey | Not due yet / Not available
6. Autism Friendly Mid and East Antrim.
www.midandeastantrim.gov.uk
| 05 07
2.0 Quarter Three Performance Summary
Key Achievements to Note
We monitor our performance through a series of outcomes and indicators. The outcomes are statements of what we want to achieve for our citizens.
The indicators are the means by which we measure our progress towards achieving our outcomes. Our results for this quarter are outlined below.
85 jobs
21 Outcomes April – December 2021
25 Indicators April – December 2021
promoted & 138 business plans created through the ‘Go For It’ Programme.
‘Slow Energy Efficient’ cookbook read online over 1,600 times.
6 Council venues accredited with Autism Impact Awards.
100% of outcomes are on
68% of indicators are on
track / achieved.
track / achieved.
127
8 eligible
knowledgeeconomy jobs created at Ecos Innovation Centre.
properties received CTHI funding.
‘Procurement Portal’ now live
Site works progressing at
and in use across Council.
Sullatober Household Recycling Centre.
42 slow cookers distributed to support the vulnerable.
151 staff members completed ‘Just a Minute’ (JAM) training.
8 Autism AwarenessRaising sessions.
32% are either not yet available or not yet due.
08 |
Quarter Three Review 2021/22
www.midandeastantrim.gov.uk
| 09 05
3.0 Performance Improvement Objectives 2021/22
Our aim The promotion of new jobs in the borough by successfully delivering the ‘Go for It’ Programme.
Grow the economy and create jobs •
? Why?
•
You told us that ‘investment to grow the economy, create jobs and attract tourists’ was one of the most important forms of investment for Council (Household Survey 2018). There were approximately 1,300 jobs lost in Mid and East Antrim during 2019.
The growth of new industry sectors by being a Centre of Excellence for start-ups, spinouts and social-economy businesses within the Ecos Innovation Centre.
Outcomes What you will see
Delivery of an effective and efficient Planning Service to maximise economic development.
•
Director of Development
Who is responsible?
How are we doing so far this year?
Between April – December 2021, 85 jobs have been promoted through the ‘Go For It’ Programme and 138 business plans have been created.
At 127, Council has achieved its target for the number of knowledge-economy jobs created at the Ecos Innovation Centre. Following a reconciliation exercise, Council remains on track for achieving its target for centre rental income. For the first six months of 2021/22, Council were the top performing council in two of the three statutory planning targets. These include the average processing time of local planning applications, for which Council achieved 8.8wks against a target of 15wks, and the percentage of planning enforcement cases concluded within 39 weeks, which currently sits at 90.9% against a target of 70%. Council were the second top performing council in relation to the target set for the processing time of major planning applications, achieving 29.5 weeks against a target of 30 weeks. This result is significantly below the NI average of 56.4 weeks.
120 jobs promoted through the ‘Go for It’ Programme by March 2022.
85 jobs promoted.
125 knowledge-economy jobs created in Ecos Innovation Centre by March 2022.
127 knowledge-economy jobs created.
£95,000 in rental income from Ecos Innovation Centre by March 2022.
Following a reconciliation exercise, this target remains on track for achievement by March 2022.
Major Planning applications processed within an average of 30 weeks by March 2022.
29.5wks (April - Sept. 2021).
Local Planning applications processed within an average of 15 weeks by March 2022.
8.8wks (April – Sept. 2021).
70% of planning enforcement cases concluded within 39 weeks by March 2022.
90.9% (April – Sept. 2021).
Indicators How we will measure progress
10 |
Quarter Three Review 2021/22
www.midandeastantrim.gov.uk
| 11
Objective: Support the communities within the historic
Our aim
conservation area of Carrickfergus, contributing to the sustainability of the local economy
?
•
Carrickfergus Castle is a key landmark and popular visitor attraction.
•
Significant factory closures, changes in buying habits and proximity to Belfast have led to a decline in Carrickfergus’ traditional town centre economy.
Why?
•
To date, eight eligible properties have successfully received Letters of Offer from the Townscape Heritage Initiative. Up to 10 buildings of historical and architectural interest restored (including 8 existing awarded schemes), through the Townscape Heritage Initiative, with Council and National Lottery Heritage Fund grant assistance, by March 2022 or beyond. *¹ *³
Three buildings have been successfully restored. The restoration of five historic properties is currently underway and works are due to be completed by the end of June 2022. In December 2021, a ninth property received a recommendation for funding and a formal Letter of Offer is expected to be issued in February 2022. A THI funding application was received from a tenth and final property in January 2022. This application is currently under assessment and a decision is estimated to be made by April 2022. Subject to Council approval, at the end of February 2022, the THI project team intends to submit a request to the National Lottery Heritage Fund to extend the programme to the end of December 2022. This is in order to allow adequate time to successfully deliver the capital works and close out the programme. With the assistance of the Museum Service, the Carrickfergus Lego Exhibition, was successfully staged between November 2021 and January 2022 at the Carrickfergus Museum & Civic Centre. The exhibition attracted 1,620 visitors.
Director of Development Outcomes
Who is responsible?
How are we doing so far this year?
What you will see The local community will have a better understanding of built heritage.
In January 2022, a new booklet focusing on Carrickfergus Gaol, funded by the Carrickfergus Townscape Heritage Initiative was launched and is freely available at Carrickfergus Museum’s ‘A Most Proper Verdict’ exhibition. Outreach activity took the form of participation in European Heritage Open Days in September 2021. Furthermore, the Townscape Heritage Initiative led a hardhat tour of THI properties. Filming was commissioned to promote the heritage of Carrickfergus and a catalogue of informative videos are available to watch on Council’s website. A Townscape Heritage Initiative Completion Booklet will be produced in the closing stages of the project.
12 |
Quarter Three Review 2021/22
Increased inward investment and local employment opportunities related both directly and indirectly to heritage and tourism growth.
At least 25 construction jobs have been supported through the Townscape Heritage Initiative schemes. The number of jobs created will be established on project completion.
Up to 2 new grants awarded by March 2022 or beyond, to be measured in line with revised programme timescales.*²
One property is expected to receive a Letter of Offer in February 2022 and the application for a second is currently under assessment.
Education Programme completed by March 2022.
The Education Programme was extended into 2021, allowing for the successful delivery of 3 Education Programmes.
Indicators
Increased town centre footfall by March 2022 or beyond.*³
Footfall counters are in place and will be evaluated at the end of the project.
How we will measure progress
Lower levels of town centre vacancy by March 2022 or beyond.*³
Town centre occupancy levels will be evaluated at the end of the project.
Increased floor space for retail, commercial or residential use by March 2022 or beyond.*³
So far, the total vacant floor space restored and converted for reuse is 249m² (195m² for retail/commercial use and 54m² for museum/culture space). Ten new residential apartments are due for delivery by March 2022 or beyond.
*1 The full impact of COVID 19 on the overall programme and budget is as yet unknown. There are anticipated delays in programme arising from the management of construction projects within safe distancing guidelines. Programme delays are likely to incur additional project costs, bringing additional pressure on THI budget and the availability of grant across THI properties. *2 The principal funder, National Lottery Heritage Fund, have further offered flexibility over the proposed new grant expiry date of March 2022 during this period of uncertainty. *3 A full evaluation will take place at the end of the project and will inform future town centre regeneration initiatives. Indicator will be measured in line with revised programme timescales.
Reduce the impact of poverty through the delivery of a Slow Cooker programme. •
?
In 2018/19, 16% of NI citizens were living in absolute poverty.*4
•
3% of NI households had not eaten a substantial meal at least one day in the last fortnight due to a lack of money.*5
•
Households experiencing food poverty often struggle to access a nutritionally adequate diet, which impacts on health & wellbeing.
•
Using slow cookers is a simple way to make healthy, nutritious meals at low cost.
Why?
Our aim
A “Slow Energy Efficient” cookbook for households to prepare low cost enjoyable and nutritious meals.
The cookbook, entitled ‘Cook Slow, Eat Well’ was launched on Council’s website in August 2021 and is available in hard-copy format upon request. The cookbook has been promoted across Council’s social media platforms and via the Community Health and Wellbeing e-zine. To date, the cookbook has been read online 1,639 times. 42*⁶ slow cookers have been delivered to date. 36 slow cookers were distributed to demonstration attendees and 6 were given to the Simon Community in Larne for their shared kitchen.
Delivery of free slow cookers to vulnerable households.
Outcomes What you will see
•
How are we doing so far this year?
Council officers have connected with the Mid and East Antrim Agewell Partnership (MEAAP) who undertook an older persons needs survey in September 2021 across Mid and East Antrim. The results of the survey showed that older people in the Borough feel they require access to healthy, nutritious meals. Council are now working with MEAAP to identify further groups of older persons who will benefit from the programme and receive slow cookers.
Director of Community To date, three demonstrations have taken place, attracting 37 attendees in total. An additional three demonstrations have been scheduled for delivery before the end of February 2022.
Who is responsible? A series of fun and interactive virtual demonstration sessions for using a slow cooker.
The sessions were positively received with participants receiving a slow cooking demonstration, opportunities to learn new recipes and copies of Council’s “Cook Slow, Eat Well” cookbook. 91% of evaluation respondents have stated they are now more confident to produce healthy, nutritious meals in a slow cooker.
Indicators How we will measure progress
“Slow Energy Efficient” cookbook launched by the end of July 2021.
The cookbook, entitled ‘Cook Slow, Eat Well’ is now available to download from Council’s website.
6 demonstration sessions by the end of March 2022.
3 sessions have taken place and a further 3 are scheduled for delivery before the end of February 2022.
50 slow cookers provided to vulnerable households by the end of March 2022.
42*⁶ slow cookers provided to date.
At least 70% of attendees state that they are now confident to produce healthy, nutritious meals using a slow cooker.
91% of evaluation respondents have stated they are now more confident to produce healthy, nutritious meals in a slow cooker.
*4 https://www.communities-ni.gov.uk/system/files/publications/communities/ni-poverty-bulletin-201819.pdf *5 Department of Health, 2018 *6 A figure of 43 was previously reported against this target in error.
14 |
Quarter Three Review 2021/22
www.midandeastantrim.gov.uk
| 15
Improve customer engagement and service delivery by enhancing our use of information technology •
Our services will be more effective and efficient, providing greater satisfaction and value for money for ratepayers.
?
•
Digital Transformation will lead to improved management reporting and will support better and more informed decisionmaking.
Why?
•
• Who is responsible?
Our aim
Implementation of our Digital Transformation Strategy, to include:
In our recent Household Survey (2018), 39% of residents said they would like to be able to report a problem online, 37% would like to book activities, 27% would like to buy tickets and 22% would like to pay bills.
Director of Corporate Services
How are we doing so far this year?
Outcomes What you will see
A redesign of the Council website developed from user experience feedback (Phase two).
Progress on this project was paused due to temporary back-filling and promotion of staff. This has been completed and the project is due to resume. It is not anticipated that this delay will have an impact on the agreed completion date of March 2023.
Automated Customer Call System.
The system continues to be utilised by Council’s Waste Team. Work is currently underway to develop the functionality for Council officers to make ‘back-end’ updates to the system in-house, such as updating FAQ’s, which are currently completed by the software provider. There are a number of benefits to enabling officers to make these updates themselves, these include a quicker turnaround time for updates and a reduced chance of inaccuracies.
Digital transformation of at least one customer facing service.
The new ‘Visitor Pass’ system, launched in September 2021, has been successfully implemented in Council’s Ardeevin building. The system is continually being reviewed to identify possible improvements; one already identified improvement included the reduction of check-in questions to facilitate a quicker check-in time. A review is now scheduled to commence to identify the most appropriate way to roll the system out to additional Council locations.
Deliver ‘Community Centre Digital Connectivity’ via Full Fibre NI.
100% of the sites submitted by Council have been installed and testing has been completed. The procurement of a network service provider is being conducted as a joint exercise with other Full Fibre NI councils. Once this has been finalised, the sites will be ready for use.
Council Procurement Portal
The new procurement portal is now ‘live’. All staff who required access have been trained and are using the portal as expected. The previously used system is no longer accessible. To support staff as they become more familiar with the system, Council has created an in-house online portal for users to ask questions and share best practice. The system is available securely via web access and therefore available on all devices. Furthermore, the new system is secured using two-factor authentication. The next step is to review the use of the portal for advertising procurement opportunities rather than using external suppliers.
Three of the five projects identified under the digital transformation objective have been fully completed, these include:
Indicators How we will measure progress
16 |
Quarter Three Review 2021/22
A minimum of 5 digital projects completed by March 2022.
• • •
Automated Customer Call System Transformation of at least one customer facing service Council Procurement Portal
The project to deliver ‘Community Centre Digital Connectivity’ via Full Fibre is on track for completion by March 2022. The redesign of Council’s website has faced delays; however, this project remains on track for completion by March 2023.
www.midandeastantrim.gov.uk
| 17
Objective:
Development of Sullatober Household Recycling Centre •
Sullatober Household Recycling Centre (HRC) has been identified as a site in need of redevelopment.*7
•
The new site will increase recycling, improve efficiency of waste compaction and haulage, introduce new material streams for recycling and re-use and reduce the carbon footprint of the site.
? Why?
•
Improved infrastructure will increase waste segregation and quality of materials collected to support local processors and the circular economy of Northern Ireland.
•
91% of residents say that recycling is either very or fairly important to them (Residents Survey 2018).
Our aim
A more effective and efficient service with increased customer satisfaction and value for money for ratepayers.
A customer satisfaction survey was completed in June 2021 to establish a baseline level. This will be used to identify changes in customer satisfaction levels when the final survey is carried out following the completion of the site redevelopment in March 2022.
The existing Sullatober Household Recycling Centre closed in October 2021 and residents continue to be instructed to use the Larne South Recycling Centre located at Island Road Lower, Islandmagee. Progress against the site development is regularly reported against on Council’s website and across social media channels.
Outcomes What you will see
•
How are we doing so far this year?
A larger site with improved infrastructure and accessibility to maximise reuse and recycling.
Following delays, the site is now scheduled for completion in March 2022. This remains within the agreed delivery time frame with DAERA, the site funder. An open day event is planned for the end of March 2022. DAERA and Council representatives will be in attendance. Council officers continue to engage with the Northern Ireland Environment Agency to progress the site license application. This will now be finalised in February 2022 rather than December 2021 as previously reported. This is due to a delay in receiving discharge consent approval.
Director of Operations
Who is responsible? Financial savings by compacting waste and reduction in fuel consumption.
The financial baseline for recycling and landfill costs has been established. This will be used to determine financial savings upon project completion.
Increase recycling by 23.2%.
An additional 1,046 tonnes of recycled materials and 12 tonnes of re-used materials.
Indicators How we will measure progress
50% reduction in containers hauled per new compacted materials.
Results against these indicators will be determined upon project completion.
Reduce tC02e by 800.
Increased rate of customer satisfaction.
*7 WRAP - HWRC Improvement Recommendations Report - Mid and East Antrim, June 2018
18 |
Quarter Three Review 2021/22
www.midandeastantrim.gov.uk
| 19
Objective:
Autism Friendly Mid and East Antrim
? Why?
•
Autism is a lifelong disability that affects the way an individual relates to people, situations and the immediate environment.*8
•
In Northern Ireland, 1 in 30 children have a diagnosis of Autism. *9
•
Improving people’s health and wellbeing (and reducing health inequalities) is one of residents’ top five priorities for making the local area a good place to live (Household Survey 2018).
Our aim
An awareness-raising programme to develop the borough as an autism friendly place.
We will secure ‘Autism Friendly’ organisation status as a potential model for other Community Planning Partners.
Outcomes
•
Who is responsible?
Director of Community.
How are we doing so far this year?
To date, eight public awareness-raising sessions have been delivered. In June 2021, a launch event took place at the Gobbins to celebrate the achievement of six ‘Autism Impact Award’ accreditations from Autism NI, in partnership with the Northern Health & Social Care Trust (NHSCT).
Six venues have received the ‘Autism Impact Award’ in recognition for going ‘above and beyond to create accessible and autism-friendly’ environments. The prestigious achievement involved staff training and a number of adjustments to improve accessibility and overall customer experience, including pre-visit guides and the introduction of ‘quiet spaces’. Collaborative work has taken place with Council’s Arts and Events team to ensure that adjustments are made so that civic events are as inclusive as possible. For example, Halloween activities in Carnfunnock Country Park had a ‘quiet hour’ prior to opening to the public.
What you will see
Commitment to become a JAM friendly organisation, as this will allow people with a learning difficulty, autism or communication barrier to tell others they need ‘Just A Minute’ discreetly and easily.
‘Just A Minute’ (JAM) Awareness Training commenced in June 2021, with 151 staff members successfully completing it so far. This initiative is another positive step in the right direction in our journey to become an Autism Friendly Borough.
Development and launch of sensory garden and sensory trail at Ecos.
The new sensory garden and trail at Ecos in Ballymena, completed in partnership with local volunteering groups, including, Friends of Ecos and The Conservation Volunteers, were officially opened in June 2021.
A further 3 Council venues will be accredited with the Autism NI Impact Award by June 2021, including Carnfunnock Country Park, The People’s Park and The Gobbins.
All three targeted venues were accredited in June 2021. In total, six Council venues have been accredited with ‘Autism NI Impact Awards’.
A further 6 staff members and 3 Elected Members will be trained as ‘Autism Champions’.
In total, 41 people have now attended IMPACT Training. 16 received the accreditation and are now ‘Autism Champions’. Of the three Elected Members targeted, one received the accreditation and became an Autism Champion; the remaining two completed Awareness-Raising training. It is unlikely that they will have the opportunity to complete the accreditation.
Indicators How we will measure progress
20 |
Quarter Three Review 2021/22
3 ‘Autism Friendly’ public awareness sessions held for businesses, Council staff members and the local community, with at least 70% of attendees reporting that their knowledge of autism has increased following training.
Eight virtual public awareness sessions have taken place to date. Specialist awareness training was offered to Barbers and Hairstylists within the Borough. Following a promotional campaign seeking expressions of interest, it was concluded that due to the unavailability of hairstylists during the busy pre-Christmas period, that these sessions could not be delivered. The steering group therefore delivered two virtual awareness sessions to the Northern Ireland Fire and Rescue Service (NIFRS).
Sensory garden and sensory trail launched by September 2021.
The sensory garden and trail is now complete. This initiative has attracted attention from other Councils and we have been sharing details as an example of good practice.
*8 Autism NI *9 Prevalence of Autism in School Age Children in Northern Ireland 2019, Department of Health.
4.0 Statutory Key Performance Indicators Objective:
In addition to the improvement areas identified by us, the Department for Communities also sets statutory targets for Councils in the functional areas of Planning, Economic Development and Waste. Our arrangements to meet these are through the delivery of our statutory services. They are outlined in our annual business plans, and as far as possible, within our Improvement Objectives. We closely monitor our progress against the statutory performance indicators to ensure we are progressing in line with our targets. We submit our results to the Department for Infrastructure, the Department for the Economy and the Department of Agriculture, Environment and Rural Affairs (DAERA) every three months.
22 |
Quarter Three Review 2021/22
Reports are then issued comparing our performance against all 11 councils. We publish the results on the Council website every six months at www. midandeastantrim.gov.uk/PIP Our latest results are summarised in the following diagram. *10 Year to date figures up to December 2021 are not yet available, therefore quarter two figures are reported (April to September 2021). *11 No target is set for this indicator.
Indicators
Targets
The average processing time of major planning applications.
Major applications processed within an average of 30 weeks.
29.5 weeks *10
The average processing time of local planning applications.
Local applications processed within an average of 15 weeks.
8.8 weeks *10
The % of enforcement cases concluded within 39 weeks.
70% of all enforcement cases progressed to target conclusion within 39 weeks.
90.9% *10
The number of jobs promoted through business start-up activity.
120 jobs.
85 jobs
The % of household waste collected by district Councils that is sent for recycling.
50% household recycling by 2022.
The amount of biodegradable Local Authority Collected Municipal Waste that is landfilled.
16,387 tonnes (2021/22).
6,754 tonnes *10
The amount (tonnage) of Local Authority Collected Municipal Waste arisings.
N/A*11
42,502 tonnes *10
Results
56% *10
5.0 Performance Improvement Plan 2021/22 - Summary Table Improvement Objective Grow the economy and create jobs
What you will see • •
•
Support the communities within the historic conservation area of Carrickfergus, contributing to the sustainability of the local economy Reduce the impact of poverty through the delivery of a Slow Cooker programme
•
• •
• • •
Improve customer engagement and service delivery by enhancing our use of information technology
•
Development of Sullatober Household Recycling Centre
•
Autism Friendly Mid and East Antrim
•
• •
By when *12
The promotion of new jobs in the borough by successfully delivering the ‘Go for It’ Programme. The growth of new industry sectors by being a Centre of Excellence for start-ups, spin-outs and social-economy businesses within the Ecos Innovation Centre. Delivery of an effective and efficient Planning Service to maximise economic development.
March 2022
Up to 10 buildings of historical and architectural interest restored (including 8 existing awarded schemes), through the Townscape Heritage Initiative, with Council and Heritage Lottery grant assistance, by March 2022 or beyond. The local community will have a better understanding of built heritage. Increased inward investment and local employment opportunities related both directly and indirectly to heritage and tourism growth.
March 2022
A “Slow Energy Efficient” cookbook for households to prepare low cost, enjoyable and nutritious meals. Delivery of free slow cookers to vulnerable households. A series of fun and interactive virtual demonstration sessions for using a slow cooker.
March 2022
Further implementation of our Digital Transformation Strategy through delivery of a number of citizen-focused projects to include: • A redesign of the Council website developed from user experience feedback (Phase two). • Automated Customer Call System. • Digital transformation of at least one customer facing service. • Deliver ‘Community Centre Digital Connectivity’ via Full Fibre NI. • Council Procurement Portal.
March 2022
A more effective and efficient service with increased customer satisfaction and value for money for ratepayers. A larger site with improved infrastructure and accessibility to maximise re-use and recycling. Financial savings by compacting waste and reduction in fuel consumption.
March 2022
An awareness-raising programme to develop the borough as an autism friendly place. • We will secure ‘Autism Friendly’ organisation status as a potential model for other Community Planning Partners. • Commitment to become a JAM friendly organisation, as this will allow people with a learning difficulty, autism or communication barrier to tell others need ‘JustCOVID A Minute’ discreetly and easily. * Timescales may be subject to change as athey result of the 19 pandemic. • Development and launch of sensory garden and sensory trail at Ecos.
We welcome ongoing feedback on our Performance Improvement Plan. If you would like to make any comments, our contact details are on our website www.midandeastantrim.gov.uk/PIP 36 | 24
Performance Quarter ThreeImprovement Review 2021/22 Plan 2020/21
*12 Timelines are subject to change as a result of the COVID-19 pandemic.
March 2022