CAS E S TU DY AFFORDABLE, COMPACT AUTOMATION FOR EVERY TYPE AND SIZE OF PHARMACY Adding Efficiency at Point City Drugs A PATIENT-FIRST, LOCAL COMMUNITY PHARMACY
Wendy McMullen, CPhT Certified Pharmacy Technician ~P oint City Drugs
Point City Drugs, a small, locally-owned pharmacy in West Point, Mississippi, has been a cornerstone of its community since it opened in 2013. With a mission to serve as a trusted healthcare resource for patients, the pharmacy focuses on building relationships and ensuring timely prescription services. Serving the town’s population of approximately 10,000, as well as several surrounding communities, Point City Drugs is located near the local hospital, children’s clinic, and urgent care centers — making it a convenient stop for many patients.
THE CHALLENGE: UNEXPECTED GROWTH Until early 2024, Point City Drugs was one of two independent retail pharmacies in West Point. However, when their competitor closed its doors, prescription volume virtually doubled overnight. This sudden increase in demand posed significant challenges. Pharmacy Technician Wendy McMullin, at Point City Drugs, recalls, “We hired more techs, but we knew we also wanted to simplify our workflow so pharmacists and techs would have the time we needed to spend with customers.” The pharmacy wanted a solution that would allow them to handle the increased volume without compromising customer service. Point City Drugs turned to McKesson, a diversified healthcare provider working with pharmacies, manufacturers, and other stakeholders in the industry to support the needs of patients throughout North America.
THE SOLUTION: COUNTASSIST TECHNOLOGY Like many smaller pharmacies, space constraints and the objective of using staff time efficiently were major concerns. To meet Point City Drugs’ needs, McKesson recommended its CountAssist robot — a compact, affordable solution that automates up to 35% of countable prescriptions.
www.mckesson.com