SUPPORT
Unmatched Support
We’ve Got Your Back At Better Homes and Gardens Real Estate Metro Brokers, you’re never navigating your career alone. Here, you’ll find a full-circle support system built to help you thrive, from your first transaction to long-term business growth. Backed by one of the most trusted brands in real estate, we provide the tools, training, guidance, and personal attention that set our agents apart. Metro Brokers Means More – more resources, more opportunities, and more support to help you succeed every step of the way.
Why Metro Brokers?
MARKETING
Helping you market yourself and your listings smarter, faster, and more effectively.
BROKER SUPPORT & LEGAL TEAM Access to expert guidance whenever challenges arise in your real estate business.
TECH SUPPORT & HELP DESK
OFFICE MANAGERS
Keeping your business running smoothly.
Making sure that our operations run smoothly at the local level.
ACADEMY & COACHING
BUSINESS OFFICE
Empowering you to stay sharp, confident, and competitive.
Delivering funds securely and efficiently to you.
RELOCATION Connecting your clients to top agents nationwide.
Scan Here to Hear from the Best!
COMMUNICATIONS CENTER Live, reliable support that keeps you connected, informed, and protected.
Discover what it’s like to be part of the Metro Brokers family! Hear directly from our top-producing agents about how they achieve success utilizing Metro Brokers’ support, training, and tools. With a culture that puts agents first, Better Homes and Gardens Real Estate Metro Brokers gives you the resources and confidence to grow your career every step of the way.
LEADERSHIP WITH YOU IN MIND
With President and CEO Kevin Levent at the helm, our Leadership Team isn’t just experienced; they’re invested in your success. With decades of real estate and business expertise, we’ve built an agent-centered vision where every division, staff member, and resource is designed to fuel your growth. They’re accessible, engaged, and always ready to support you, leading by doing and ensuring you have the guidance you need to succeed in any market.
HONG VO
HEATHER CRAWFORD Business Development
KEN RAYMER
Business Office
MARTY RUETER
DEXTER DIX
Metro Title Trust/Raymer Law Group
LISA PALACIO
Commercial & Business Brokerage
Broker Support
Human Resources
JUDY JONES
CARLOS ABADIE
Metro Brokers Financial
FREDA STEPHENS
GLEN CURRY
Communications Center
Relocation & Lead Gen
Metro Brokers Insurance
KEVIN LEVENT President & CEO
OLIVER ADAMS
ERIC LANGLEY
Coaching
Information Technology
JOHN HAUBENREICH General Counsel
TERRY YOUNG Metro Brokers Academy
ADRIENE NEAL
TYLER BRENNER
Organizational Development
Marketing
MICHELLE MILLER Supply Store
TAMMIE CARPENTER Career Development
Broker Support & Legal Team When speaking to our agents, they will always mention Broker Support as a major benefit of our company. We have one of the most knowledgeable and responsive Broker Support teams in the industry – experts available seven days a week to answer questions, offer guidance, and help resolve issues before they become problems.
200+ Years of Combined Broker Experience
4
Ways to Contact a Team Member
78
Hours a Week of Availability
8
Dedicated, NonCompeting Brokers
BUSINESS HOURS
MONDAY–FRIDAY: 8.00 AM to 8.00 PM SATURDAY–SUNDAY: 9.00 AM to 6.00 PM
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Whether it’s a quick question or a complicated issue, you’ll never feel like you’re figuring it out alone. DEXTER DIX, Director of Broker Support
• CALL 770.399.4300 • BROKER SUPPORT HELPDESK • WALK-IN • SCHEDULE AN APPOINTMENT But we don’t stop there. In the rare case that a transaction takes a legal turn, our dedicated in-house Legal Counsel is here to step in. From contract concerns and disclosure disputes to regulatory matters, you have access to experienced legal professionals who understand Georgia real estate and are committed to protecting your business. Together, our Broker Support and Legal Counsel form a powerful safety net so you can move forward with confidence, knowing expert help is always within reach.
EXPERIENCED GUIDANCE WITHOUT THE COMPETITION.
Office Managers Our Local Office Support Team – the administrators at each of our locations – are the friendly, knowledgeable faces you see every time you walk through the door. They’re here to make your day smoother by answering questions, processing essential paperwork, and assisting with the details that keep your transactions moving forward. Additionally, they help in facilitating meetings, preparing for closings, and organizing office events that help you stay connected with your colleagues and clients. Quite simply, they are the heartbeat of each office, ensuring everything runs seamlessly at the local level.
LISA PALACIO Director of Human Resources
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Our Office Support Team processes listings 7 days a week and on holidays because we understand how valuable it is to get your property entered or updated as rapidly as possible!
YOUR OFFICE ALLIES.
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Business Office
COMPENSATION PAYMENT PROCESS SUBMIT
You’ve worked hard to earn your compensation, and our Business Office is committed to making sure you receive it through a process that’s efficient, accurate, and dependable. Our experienced team carefully reviews every transaction to ensure payments are processed correctly and on schedule.
Turn in your earnest money release or Compensation Report to your Office Manager by 4:30 PM, Monday through Friday.
Simply submit your completed closing paperwork to your Office Manager by 4:30 PM, and your transaction will be processed the next business day.
Our Business Office processes your paperwork the very next business day, efficiently and accurately.
» Enrolled in direct deposit? Your compensation will be deposited into your account the following business day. » Prefer a paper check? It will be available for pickup the same day your payment is processed.
WE HANDLE THE REST
GET PAID
Receive your compensation by direct deposit or live check.
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Our priority is to make sure every payment is accurate and delivered on time. HONG VO, Director of Accounting
FAST. RELIABLE. EFFICIENT.
Communications Center Our Communication Center handles over 18,000 calls every month, answered LIVE by highly trained operators, 7 days a week. From routing calls directly to your cell or a backup agent, to texting you during appointments, to providing 15-minute safety check-ins in the field, our team ensures you’re connected, informed, and protected. With flexible call forwarding, live customer support, and a true communication-first mindset, we’ve got your back whether you’re in a meeting, on vacation, or out showing homes.
AVAILABLE 7 DAYS A WEEK
18,000+ CALLS ANSWERED LIVE EVERY MONTH
BUSINESS HOURS
MONDAY–FRIDAY: 8.00 AM to 8.00 PM SATURDAY–SUNDAY: 9.00 AM to 6.00 PM
PUBLIC LINE 404.843.2500 AGENT BACK LINE 404.847.2510
15-MIN. SAFETY CHECK-INS BY REQUEST
SEAMLESSLY CONNECTED AT ALL TIMES
YOUR CENTRAL HUB FOR CONNECTION.
Relocation Imagine you have a client, or even a close friend, moving clear across the country for a new job. You want to make sure they’re in the best hands possible, with an agent who will care for them the way you would. That’s where our award-winning Relocation Division steps in. For decades, we’ve built trusted relationships with top brokers, agents, and companies nationwide. As part of the largest relocation networks in the U.S., including Cartus, ERC, and more, we open doors to thousands of opportunities nationwide. Just connect through the Communications Center or the Referral Helpdesk on MetroNet.
ASK, REFER,
& EARN
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FREDA STEPHENS, Director of Relocation
Whether your client needs assistance here or across the globe, our award-winning Relocation Division ensures every referral is handled with care, connecting them to trusted agents and guiding them smoothly to closing.
Referral Commissions Have Never Been
1 2 3 4
This Easy
YOUR NATIONWIDE CONNECTION.
Submit your outbound referrals on MetroNet
Your client will be paired with a top agent from our nationwide network Regular updates about your referral will be sent to you directly Once your referral closes, you receive your check – it’s that easy!
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Academy & Coaching
We believe that ongoing education and hands-on guidance are the keys to lasting success in real estate. That’s why our Academy and Coaching programs are built to keep you sharp, confident, and competitive at every stage of your career. As an agent, you’ll gain access to 25+ hours of free CE classes each month, offered both in-person and virtually. This flexibility ensures you can grow your knowledge and earn credits on a schedule that works for you—whether you prefer to learn in a classroom setting or from the comfort of your home office.
Our training is built for every stage of your career. From brandnew agents to seasoned professionals, our wide variety of courses is designed to strengthen skills, spark growth, and fuel long-term success.
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TERRY YOUNG Director of Metro Brokers Academy
COMPANY-PAID COACHING Metro Brokers also invests in company-paid coaching programs designed to accelerate your growth. Whether CELERATER you’re a new agent or an experienced professional, you’ll have access to personalized guidance from our Coaching Team who provide one-on-one mentoring, group coaching, accountability, and practical strategies to help you reach your goals.
CELERATER
CELERATER
From our X-Celerater Program to XPLODE bootcamps, you’ll have the training, coaching, and support you need to build confidence, increase productivity, and grow your business at every stage of your career.
LEARN. GROW. DOMINATE.
Tech Support & Help Desk Your time is best spent building relationships and closing deals – not wrestling with technology. That’s why our dedicated Tech Support team is always just a call or click away, ready to tackle any issue, big or small, so you can stay productive and focused on your business. From quick fixes to in-depth support, our Tech Support team is committed to giving you the confidence and reliability you need. Whatever the challenge, we’ve got you covered so you can get back to what you do best: Selling real estate.
BUSINESS HOURS
MONDAY–FRIDAY: 8.30 AM to 5.30 PM
• CALL 404.236.1200 • TECH SUPPORT HELPDESK • REMOTE TROUBLESHOOTING • LAUNCH! TECH ONBOARDING
Get personalized support Monday through Friday, either in-person or over the phone, or by submitting a request through our easy-to-use Tech Support Helpdesk.
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ERIC LANGLEY, Director of IT Services
Our LAUNCH sessions ensure you’re fully set up, connected, and ready to run your business effectively.
GET READY TO LAUNCH WITH METRO BROKERS USERNAME PASSWORD
EMAIL & LOGINS
• Logins • Two-Factor Authentication • Email Setup
WEBSITE & CRM
• Login • Website Setup • CRM Setup
COMPLIMENTARY HEADSHOT
• Professional Headshot • Add to Profile Editor
YOUR TECHNOLOGY LIFELINE.
ORDER BUSINESS CARDS • Choose Layout • Add Headshot • Order on the Spot
Marketing Our dedicated Marketing Team creates a constant stream of professional, high-quality content designed to keep you top-of-mind with clients and prospects. From eye-catching social media graphics and customizable flyers to polished listing presentations and seasonal campaigns, everything is built with real estate success in mind. Whether you’re promoting a new listing, sharing market updates, or sending thoughtful client touches, you’ll always have fresh, on-brand content at your fingertips.
SUPPLY SUPERSTORE
EVERYTHING YOU NEED, ALL IN ONE PLACE
The Supply Superstore, located at the Corporate Office and available online, provides everything you need to run your real estate business with ease. From eye-catching signs, brochures, and printed collateral to branded apparel and promotional items, we’ve got you covered.
We also offer regular marketing classes, both live and via webinar, to ensure you know how to maximize our resources. Our goal is simple: To help you market smarter, faster, and more effectively.
N EED A S S I S TA N C E? EMAIL marketing@metrobrokers.com CONNECT through the Communications Center
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JOIN Marketing Support Hours
We give our agents the tools, training, and on-brand marketing to shine — helping them connect with clients, grow their business, and stand out with confidence. TYLER BRENNER, Director of Marketing
Because we customize and produce many items in-house, we’re able to keep costs extremely low for our agents – often offering same-day or next-day pickup for added convenience. Orders are simply billed to your agent account, making the process seamless. Best of all, many of our professionally printed material, such as brochures, flyers, and listing presentations, are offered at no cost to you, giving you polished tools to win more business without extra expense.
MARKETING MUSCLE, IN-HOUSE.
In Business for Yourself, Not by Yourself
404.843.2500 | MetroBrokers.com