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2026 Australian Insurance Industry Awards
PRESIDING JUDGE MESSAGE
On behalf of the Australian and New Zealand Institute of Insurance and Finance (ANZIIF), welcome to the 2026 Australian Insurance Industry Awards. It is a privilege to celebrate the 22nd year of this event, and to do so for the first time at the International Convention Centre Sydney, a world-class setting for our industry’s night of nights. These Awards have always been about recognising the extraordinary accomplishments of individuals and organisations across the Australian insurance sector, and this year is no exception. This celebration is not just for award winners, but to acknowledge the shared success of a profession that continues to build capability, raise standards, and makes customers and communities the focus of everything it does.
And finally, thank you to the many individuals and businesses who submitted entries this year. Your achievements are remarkable, and it is a privilege to recognise them at this awards ceremony. Thank you for joining us as we come together to honour the finest talent, celebrate excellence, and look ahead with confidence to the future of our insurance industry.
KATRINA SHANKS CEO, ANZIIF
This year, we received more than 100 submissions across the awards categories:, each one a testament to the innovation and professionalism driving our industry forward. To all our finalists, congratulations. You should be extremely proud of what you have achieved, and of the example you set for the next generation of insurance professionals. A heartfelt thank you goes to our judges for their dedication and careful evaluation, and to our generous sponsors and corporate supporters, whose ongoing commitment makes this event possible. I would also like to thank our organising committee for their tireless work in bringing tonight to life.
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2026 Australian Insurance Industry Awards
2026 JUDGING PANEL
KATRINA SHANKS
ANDREW DAVIES
CEO ANZIIF
Chief Executive Officer Victorian Managed Insurance Authority (VMIA)
Katrina Shanks is Chief Executive Officer of the Australia and New Zealand Institute of Insurance and Finance (ANZIIF), leading its mission to raise professional standards across the insurance and financial services sectors through education, advocacy, and collaboration.
Since joining VMIA in 2015, Andrew has led the continued development of VMIA’s risk and insurance offering, and, formerly as Chief Insurance Officer, was responsible for the Authority’s insurance, reinsurance, claims and insights activities.
A chartered accountant, Katrina’s career spans audit, fund management, banking and governance. She owned her own accountancy practice before entering Parliament, where she chaired select committees and contributed to significant financial services reform. Prior to ANZIIF, she was the inaugural CEO of Financial Advice New Zealand, uniting three industry bodies and strengthening the voice of financial advisers nationwide. Her leadership has consistently focused on policy development, professionalism and consumer trust. At ANZIIF, she champions capability building, inclusion, and future readiness, ensuring the industry continues to serve communities with skill and integrity.
With a background in management consulting and change leadership and having worked globally in executive roles across a diverse range of industries, Andrew brings clear strengths in transformational leadership, a detailed appreciation of VMIA’s operations and a passion for delivering real value for the state of Victoria.
Katrina’s strategic insight and commitment to people development make her a respected and influential leader across Australia and New Zealand.
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2026 Australian Insurance Industry Awards
ANITA LANE
CLAIRE YOUNG
JENNY BAX
Managing Director CFC Australia
Chief Operating Officer ANZIIF
CEO Underwriting Agencies Council
Anita Lane is the Managing Director of CFC Australia and a recognised leader in the insurance industry with over three decades of experience. She began her career as a broker across Australia and London before moving into senior underwriting leadership roles. Anita later co‑founded Solution Underwriting, which was subsequently acquired by CFC, and now leads CFC’s Australian business.
Claire Young is Chief Operating Officer at ANZIIF, where she leads the organisation’s operational strategy across IT, finance, customer experience and compliance, supporting the evolution of Australia and New Zealand’s leading insurance education and professional body.
With 30 years in the general insurance industry, including 20 in senior management and leadership roles, Jenny is a highly driven and strategic senior executive, a founding member and current Chair of ANZIIF’s General Insurance Faculty Advisory Board (FAB).
A highly respected executive leader with more than two decades of insurance and financial services experience, Claire is known for translating complex strategy into practical outcomes that strengthen organisational performance, governance maturity and people capability. Since stepping into the COO role, she has focused on building operational alignment, enhancing efficiency and enabling cross-functional collaboration to support industry education at scale.
As a practicing Certified Insurance Professional, Jenny has demonstrated a lifetime of commitment to study and ongoing learning. She has a Graduate Diploma in Insurance and a Master of Business Administration from Deakin University. Jenny has worked for several leading insurers in a variety of operational and management roles both in Australia and overseas.
Anita is an active industry contributor and serves as board member of the Underwriting Agency Council. She is also a committed advocate for diversity, equity and inclusion, and a strong supporter of women in insurance. At CFC, Anita is known for her strategic vision, commitment to service excellence and focus on underwriting innovation. She regularly shares her expertise at industry events and is passionate about mentoring the next generation of insurance professionals. A firm believer in continuous learning, Anita completed her MBA in 2023.
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Prior to ANZIIF, Claire spent over a decade with IAG, most recently as Executive Manager, Business Operations & Risk, where she led a multidisciplinary team delivering enterprise-wide change, governance uplift and operational transformation for the WFI brand. Her work strengthened risk capability, planning discipline and strategic delivery within a complex, matrixed environment.
She is the inaugural Chief Executive Officer at the Underwriting Agencies Council, and passionate about shaping the future of UAC, and delivering its membership roadmap for success.
2026 Australian Insurance Industry Awards
KARA MCINNES
KASUN JAYARTNE
KATE JOHNSTONE
National Claims Service Manager CHU Underwriting Agencies
General Manager Steadfast
Chief Risk and Compliance Officer Sedgwick
Kara joined the insurance industry in 2011 and is the National Claims Service Manager at CHU Underwriting Agencies.
Kasun is the General Manager for the Australian Network, Broker, Risk & Insurer Services at Steadfast.
Kate Johnstone is a senior governance, risk and compliance executive with more than 25 years’ experience across the financial services and insurance sectors. As Chief Risk and Compliance Officer for Sedgwick Australia, she is recognised for translating complex regulatory and risk requirements into practical, value-adding outcomes that strengthen organisational resilience and support sustainable growth.
She is a leader who is passionate about the growth and development of professionals within the industry and is currently completing her MBA with the Australian Institute of Business. In 2020, Kara was named a young gun by Insurance Business and participated in the NIBA mentoring program as a mentor from 2022 to 2024. She enjoys giving back to the industry and has served on ANZIIF boards, councils and committees for several years.
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In this role, he leads teams dedicated to enhancing the value proposition for the Steadfast network and insurers, and ensuring greater alignment across its service offerings. Prior to joining Steadfast, Kasun served as a Strategic Execution Manager in the Office of the CEO at AIG and Aon, where he held various roles in operations and strategy.
Kate brings deep expertise in insurance and claims management, governance, regulatory engagement and assurance, and is known for building strong risk cultures and driving accountable, customerfocused decision-making. An experienced NonExecutive Director and Chair of Sedgwick Australia’s ESG Committee, she brings a rigorous, fair and contemporary lens to her role as an ANZIIF Industry Awards judge.
2026 Australian Insurance Industry Awards
LISA FREDERICK
MARK SILVEIRA
MEGAN DUCKWORTH
Senior Manager QBE Australia and Pacific
General Manager, Industry Engagement ANZIIF
Business Development Director, Southern Region Ansvar Insurance
Lisa Frederick is a distinguished leader with over two decades of expertise in the insurance industry, specialising in claims management, risk and quality assurance.
Mark Silveira is General Manager, Industry Engagement at ANZIIF and a respected leader across general insurance and financial services. With more than 40 years of experience, he has held executive and leadership roles including CEO of AR Group, National Sales and Marketing Director at OAMPS, General Manager at Steadfast Group in its formative years, and Head of Sales at TravelCard Australia.
Megan is Business Development Director, Southern Region at Ansvar Insurance, bringing nearly 20 years of experience across underwriting, claims, operations, distribution, eBusiness solutions, and broking.
Her career spans senior roles within insurers, brokers, and service providers to the industry, where she has consistently driven transformational change and strategic improvements. Lisa excels in enhancing customer experiences, ensuring compliance, and spearheading business improvements. Her exceptional contributions to the industry earned her a nomination for the prestigious 2023 Donna Walker Award - Inspiring Leadership. Passionate about making insurance a destination career, she is dedicated to delivering unparalleled service and fostering innovation. As a mentor to new and emerging leaders in the industry, Lisa solidifies her reputation as a forward-thinking and influential leader.
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Mark is known for strategic relationship building, sales leadership and advocacy, and is a regular presenter at board meetings, forums and industry events. A keynote presenter, master of ceremonies, podcast host and professional actor, he co-founded and hosts the Business Made Personal podcast, interviewing prominent executives to share career insights.
She was previously the Co-Founder and former Head of Sales & Underwriting at Mitti Insurance, an awardwinning insurtech recognised as the 2022 ANZIIF Australian Insurance Industry Award winner for Insurtech Start-Up of the Year. Megan is known for her strong commercial focus and ability to drive growth through strategic partnerships and innovation.
Mark also mentors and coaches professionals pro bono, guided by the belief that genuine relationships drive results. His approach is people-centred, outcomes-focused and grounded in integrity.
2026 Australian Insurance Industry Awards
SHAUN STANDFIELD
SIMONE DOSSETOR
General Manager, Learning and Events ANZIIF
Managing Director Insurance Advisernet
CEO Insurtech Australia
Rebecca Slingo is General Manager, Learning and Event at ANZIIF, with more than 27 years of experience creating capability solutions across publishing, broadcasting, legal and insurance. Eighteen years in insurance inform a pragmatic, innovative approach that links learning to strategy and measurable results. Rebecca leads ANZIIF’s learning strategy, challenging convention and delivering programs that are progressive, engaging and aligned to organisational goals. Her governance and industry contributions include four years as Treasurer of the Enterprise Registered Training Organisations Association and ongoing membership of the Financial Services Industry Reference Committee since 2019.
Shaun Standfield is the Managing Director of Insurance Advisernet. He is a senior insurance executive with experience gained across large insurance companies in Australia and Asia. Today, he leads one of the region’s largest brokerages, with operations in more than 260 locations across Australia and New Zealand, placing over $1.3 billion in premiums.
Simone is the CEO of Insurtech Australia, a national not-for-profit organisation with a vision to create a world leading insurtech ecosystem with aims to foster a diverse community of insurance innovation and collaboration across the Australian insurance industry.
REBECCA SLINGO
She is a Fellow of the Institute of Learning Professionals and a Member of the Australian Institute of Training and Development. Known for collaborative leadership and strength in complex projects, Rebecca builds high-performing teams and continuous improvement cultures. Her curiosity about global challenges, including climate and urban sustainability, shape a future-focused perspective that continues to lift professional standards across the sector.
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Insurance Advisernet’s strength is also underpinned by its partnership with ASX-listed AUB Group, which fully supports the team in executing its strategic plans. Shaun maintains an active interest in the not-for-profit sector. He previously chaired the QBE Foundation in Australia and Asia, has had a long association with KidsXpress, and more recently has been involved with the Insurance Advisernet Foundation
An experienced leader in the insurance industry, Simone has held senior executive roles in both Australia and the UK and also has management consulting experience. Her previous role was that of Chief Operating Officer for Munich Re in Australasia. Additionally, she has been a Non-Executive Director of the Australian and New Zealand Institute of Insurance and Finance (ANZIIF) since August 2018.
2026 Australian Insurance Industry Awards
STEPHEN BROWNE
TIM YIP
VICKI MULLEN
Independent Consultant
Director and Actuary Taylor Fry
Senior Consultant Finity
Stephen has delivered insurance solutions across Australia, New Zealand and the U.S. for more than 35 years. His focus on identifying core solutions and appropriate delivery models has driven strategic outcomes for clients, including large multi-country customer-facing systems, business process solutions and systems of record, while ensuring cost-effective delivery.
Tim Yip is a Director at Taylor Fry with over a decade of experience in the general insurance industry. He provides reserving, pricing, M&A and capital management services to insurers and holds an Appointed Actuary role. He also advises corporate workers’ compensation self-insurers across Australia.
Vicki Mullen has nearly 30 years’ experience in public policy and financial services. She has worked for two large insurers and has held senior roles with the Insurance Council of Australia, the Financial Services Council and the Actuaries Institute.
Stephen has held senior roles as Country Manager and Director Insurance with global outsourcers, systems integrators and insurance software companies in Australia, the UK and U.S. His current consulting work spans mergers and acquisitions, insurance technology analysis and reviews, executive coaching, business success consulting, sales coaching and mentoring, insurance market research and non-executive board roles.
Active within the Actuaries Institute, Tim has contributed to COVID-19 working groups, Treasury consultations and the Institute’s 15-year strategic plan. He also sits on the Young Actuaries Advisory Board. Passionate about giving back to the profession, Tim combines technical expertise with a focus on practical, client-centred advice.
In her earlier career, she worked extensively within government, including roles with the NSW Parliament, the NSW Cabinet Office and a senior Minister. Vicki also worked for nearly three years as an Ombudsman with the Australian Financial Complaints Authority. Currently, Vicki is a Senior Consultant with Finity Consulting providing services for clients in regulatory affairs. She holds a Bachelor of Arts, a Master of Laws Degree and is a Graduate of the Australian Institute of Company Directors.
Today, Stephen continues to implement and optimise technology platforms through QuoteCheck, combining deep insurance knowledge with cutting-edge AI to improve efficiency and bring greater fairness, transparency and confidence to building repair claims.
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2026 Australian Insurance Industry Awards
CONGRATULATIONS
TO THE 2026 AWARD WINNERS
Authorised Representative Network of the Year
Large Broking Company of the Year
Large Underwriting Agency of the Year
COMMUNITY BROKER NETWORK
MARSH
CHU UNDERWRITING AGENCIES
Claims Team of the Year
Small-Medium General Insurance Company of the Year
Life Insurance Company of the Year
CHU UNDERWRITING AGENCIES
ADICA INSURANCE
NOBLEOAK
Insurtech Start-up of the Year
Large General Insurance Company of the Year
Professional Services Firm of the Year
CURIUM
ALLIANZ
SHARPS AUSTRALIA
Small-Medium Broking Company of the Year
Small-Medium Underwriting Agency of the Year
Service Provider to the Insurance Industry
GUARDIAN INSURANCE BROKERS
COALITION
BIZCOVER
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2026 Australian Insurance Industry Awards
Young Insurance Professional of the Year
ALAN XIAN
TAYLOR FRY / UNIVERSITY OF NSW
Insurance Leader of the Year
KIMBERLEY JONSSON
CHU UNDERWRITING AGENCIES
ANZIIF Lifetime Achievement Award
CHRIS MACKINNON
MUNICH RE
Posthumous ANZIIF Lifetime Achievement Award
TIM WEDLOCK
AEI INSURANCE BROKING GROUP
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2026 Australian Insurance Industry Awards
AUTHORISED REPRESENTATIVE NETWORK OF THE YEAR Community Broker Network
SPONSORED BY
FINALISTS • Insurance Advisernet Australia • McLardy McShane Partners • Metrix Connect
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Community Broker Network (CBN) has secured Authorised Representative Network of the Year for the second consecutive year, for its exceptional growth, commitment to broker success and ability to deliver measurable outcomes across its network. Judges highlighted the strength of the organisation’s submission, noting that outcomes were consistently backed by strategy resulting in a strong performance across growth, capability development, customer outcomes and community impact. In 2025, CBN delivered outstanding growth while maintaining strong broker retention and consumer experiences. Gross Written Premium and customer numbers both increased substantially and the Australian network expanded, alongside the successful establishment of a New Zealand business within its first year. A strong focus on professional development underpinned these results. Through the CBN Academy, learning engagement increases were robust year-onyear, supported by more than 16,000 online course completions and almost 10,000 webinar attendances. Programs such as Accelerate and ASCENT continue to develop future advisers, strengthen leadership capability and create sustainable career pathways.
Innovation also featured prominently, with the rollout of COVA, CBN’s AI-powered broker assistant, delivering productivity gains and enabling brokers to spend more time with customers. This was complemented by strong governance, compliance oversight and datadriven benchmarking tools that help brokers improve business performance. Beyond commercial success, CBN demonstrated a deep commitment to community and customer outcomes demonstrated by the launch of the CBN Community Fund, CBN Shine and broker-led initiatives supporting charitable causes and customers affected by severe weather events. By combining sustained growth, innovation, professional excellence and meaningful community contribution, CBN continues to set the benchmark for Authorised Representative networks across Australia and New Zealand.
2026 Australian Insurance Industry Awards
At the heart of
working together for your success. The product issuer is QBE Insurance (Australia) Ltd (ABN 78 003 191 035. AFSL 239545). Consider the relevant PAGEPolicy 13 wording or PDS and TMD at qbe.com.au to decide if a product is right for you.
2026 Australian Insurance Industry Awards
CLAIMS TEAM OF THE YEAR CHU Underwriting Agencies SPONSORED BY
FINALISTS • AIA Australia • Allianz Australia, GI Claims Team • Allianz Australia, Life and Health Claims Team • Aon • BizCover • DXC Technology • Elders Insurance • FreightSafe • Hollard • IAG, Intermediated Claims - CGU Claims • Marsh • NTI • Sportscover
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In an exceptionally competitive category featuring a diverse range of businesses, CHU Underwriting Agencies has been named Claims Team of the Year for its outstanding combination of customer care, catastrophe readiness, innovation and operational excellence. Judges noted the challenge of comparing very different claims models but consistently highlighted CHU’s ability to clearly articulate exceptional claims handling in practice. A standout achievement was the team’s response to some of the industry’s most complex claims events. During Ex-Tropical Cyclone Alfred, CHU’s investment in catastrophe preparedness was put to the test, with approximately 1,800 claims received, representing almost 6,000 homes and families. Through proactive planning, pre-event communications and delegated authority arrangements, the team was able to respond rapidly and effectively when customers needed support most.
engagement with residents throughout the recovery process. The result was full reoccupation of the building in less than three months. Costs were substantially below initial estimates and remarkably, no complaints were received throughout the claim lifecycle. CHU also demonstrated a strong commitment to vulnerable customers through the appointment of a dedicated Customer Care Manager, providing personalised support for customers facing financial hardship, illness, mental health challenges and other complex circumstances. This investment reinforced the organisation’s belief that claims handling should be driven by empathy, compassion and practical support.
The judges were particularly impressed by CHU’s handling of the Penny Place loss event, describing it as a benchmark example of complex claims management. Following the evacuation of approximately 300 residents after a major water damage incident, CHU mobilised a coordinated specialist response within 24 hours, established dedicated communication channels, provided emergency financial support and maintained regular
2026 Australian Insurance Industry Awards
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2026 Australian Insurance Industry Awards
INSURTECH START-UP OF THE YEAR Curium
Curium has been named Insurtech Start-up of the Year, for combining deep regulatory expertise, practical innovation and a customer-focused approach to help reshape how compliance is managed across the insurance sector. Judges praised Curium for transforming compliance from a reactive obligation into a proactive, technologyenabled capability for insurance businesses of all sizes. They were particularly impressed by the strength of the platform’s innovation, along with its practical application of artificial intelligence and the significant value it delivers to customers operating in an increasingly complex regulatory environment.
FINALISTS • FreightInsure • WeatherIt • Konnect NET • myVal • QuoteCheck
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In 2025, Curium demonstrated exceptional growth and market momentum. The business nearly doubled its customer base, increased platform users more than 200% and grew annual recurring revenue approximately fivefold all while maintaining a small team of ten people., Judges noted that this level of growth was driven by product adoption providing strong evidence of the platform’s effectiveness and value.
incidents and potential breaches before they escalate. In one implementation, the system reviewed more than 4,000 emails during its first week of operation, flagged 200 for review, and identified six previously undetected breaches, including a significant systemic issue that traditional processes had failed to identify. Curium also won the judges over with its mission to make sophisticated compliance capability accessible to smaller organisations. The platform combines AI-driven automation with an obligations registers developed collaboratively with legal experts to provide smaller brokers, underwriting agencies and insurers access to a level of compliance infrastructure previously unavailable to them. Beyond technology, Curium has played an active role in strengthening industry capability through education, training and thought leadership initiatives.
A standout achievement was the launch of Curium’s AI suite, designed to identify compliance risks in real time. The platform’s Auto-Detect capability scans customer communications to identify complaints,
2026 Australian Insurance Industry Awards
SMALL-MEDIUM BROKING COMPANY OF THE YEAR Guardian Insurance Brokers SPONSORED BY
FINALISTS • Fortuna Insurance Services • Praden Insurance Broking and • Advisory • Simplex Insurance Solutions • Star Insurance Solutions • Sureinsure Insurance Advisors
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Newcomer Guardian Insurance Brokers has been recognised as Small-Medium Broking Company of the Year for its outstanding client advocacy, sustained organic growth and meaningful contribution to the communities it serves. Judges were particularly impressed by the high caliber metrics supporting the firm’s submission and its significant commitment to charitable initiatives. Driven by strong organic growth, Guardian achieved a significant increase in client numbers and Gross Written Premium between 2023 and 2025. Judges noted that this impressive growth was driven by trust, client referrals and testimonials, reflecting the strength of Guardian’s advice, service model and hands-on claims advocacy. A key differentiator was Guardian’s focus on delivering outcomes beyond price. Through structured risk reviews, specialist industry expertise and dedicated claims support, the brokerage helps clients improve coverage certainty, reduce the risk of underinsurance and navigate complex claims with confidence. The firm’s team-based servicing approach and specialist client relationship managers have enabled service quality and responsiveness to remain strong while the business has continued to grow.
Guardian demonstrated an exceptional commitment to the service of others. In 2025, the business contributed more than $30,000 through sponsorships, charitable donations and fundraising initiatives, supporting organisations including Special Olympics, Variety, Guide Dogs Australia, the Cancer Council and Living Without Limits. Judges felt inspired by the measurable impact of these long-term partnerships and community programs that continue to provide tangible benefits for local initiatives and vulnerable individuals.. Investment in its own people further underpins Guardian’s success, with leadership development, mentoring programs, industry qualifications and clear career pathways, helping build a highly engaged and capable workforce. By combining strong business performance, exceptional client advocacy, measurable community impact and a commitment to professional excellence, Guardian Insurance Brokers has established itself as a deserving winner and a standout performer within the broking profession.
2026 Australian Insurance Industry Awards
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2026 Australian Insurance Industry Awards
LARGE BROKING COMPANY OF THE YEAR Marsh
SPONSORED BY
FINALISTS • Aon • Gallagher • Gow-Gates Insurance Brokers • McLardy McShane
PAGE 19
Marsh has taken home the Large Broking Company of the Year award for its exceptional combination of specialist expertise, innovative risk solutions and measurable client outcomes. Judges praised the strength of the submission, noting the quality of supporting evidence, compelling case studies and the breadth of initiatives designed to help clients navigate increasingly complex risk environments. A standout achievement in 2025 was Marsh’s support for faith-based organisations and independent schools during a period of significant market disruption. Marsh established a dedicated specialist practice combining sector expertise, servicing and claims support to help clients navigate a challenging insurance environment. This approach delivered substantial premium savings, improved coverage outcomes and achieved 100% portfolio retention, helping organisations maintain focus on their communities, students and missions. Judges were also impressed by Marsh’s commitment to supporting communities beyond traditional broking services. Through the National Local Government Vulnerability Program, Marsh is helping councils improve their understanding of disaster risk, prioritise resilience investments and improve outcomes for vulnerable residents. The firm’s work developing an Australian-first Community Protection Mutual concept further demonstrated leadership in addressing
affordability and accessibility challenges facing communities exposed to increasing natural hazard risks. Innovation was another clear differentiator for Marsh. The company’s AI-powered platform transformed the way clients understand supply chain risk, providing unprecedented visibility into critical suppliers, climate exposures and operational dependencies. The platform has helped organisations uncover previously unknown risks, strengthen resilience and improve risk transfer outcomes through more sophisticated engagement with insurers. Throughout the submission, Marsh consistently demonstrated how it delivers value far beyond price. Whether supporting complex acquisitions, designing resilience strategies, improving insurability, or helping organisations prepare for emerging risks, Marsh combined specialist advice, data-driven insights and market influence to deliver stronger long-term outcomes for clients.
2026 Australian Insurance Industry Awards
At the heart of
providing technical expertise. The product issuer is QBE Insurance (Australia) Ltd (ABN 78 003 191 035. AFSL 239545). Consider the relevant PAGEPolicy 20 wording or PDS and TMD at qbe.com.au to decide if a product is right for you.
2026 Australian Insurance Industry Awards
SMALL-MEDIUM GENERAL INSURANCE COMPANY OF THE YEAR Adica Insurance
SPONSORED BY
FINALISTS • Achmea Farm Insurance • Hospitality Industry Insurance (HII) • RACT Insurance
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In a category featuring a range of specialist insurers serving distinctly different customer segments, thirdtime consecutive winner, Adica Insurance once again set a performance benchmark for the sector. Judges praised the company’s submission, noting the strength of supporting metrics and the clear demonstration of outcomes delivered across customers, employees and the wider community. In 2025, Adica strengthened customer outcomes and operational resilience through significant improvements to fraud prevention, claims management and workforce capability. Judges were highly impressed by the organisation’s intelligenceled fraud strategy, which more than doubled the prevention of fraud-related losses. Through collaboration with insurers, law enforcement agencies and industry partners, Adica strengthened fraud detection capability while enabling claims teams to focus more effectively on genuine customers.
resources deployed directly into affected communities. This customer-centric approach contributed to an exceptional Net Promoter Score during catastrophe response activities. The judging panel also recognised Adica’s leadership in supporting vulnerable customers. Through enhanced identification processes, specialist training and practical initiatives supporting customers experiencing family violence, financial hardship and other challenging circumstances, the organisation demonstrated a genuine commitment to care beyond compliance requirements. Adica’s strong people development programs, investment in technology and focus on continuous improvement further strengthened its performance. Enhanced knowledge management systems, leadership development initiatives and clear career pathways contributed to stronger operational capability and improved customer outcomes.
Customer experience remained a core focus. The introduction of online claims lodgement improved accessibility and responsiveness, particularly during periods of severe weather and elevated claims activity. Adica’s catastrophe response during major hail events was noteworthy, with dedicated claims
2026 Australian Insurance Industry Awards
REAL PEOPLE, REAL SOLUTIONS. Pickles would like to congratulate the winner of the Small-Medium General Insurance Company of the Year. With over 60 years’ experience in managing salvage disposal, recovering financial value, and providing asset valuations, Pickles’ market intelligence and adaptability is second to none. Pickles is a proud supporter of Australia’s insurance network, and is committed to keeping people and relationships at the forefront of our business.
For more information or to speak with an expert contact us at pickles.com.au PAGE 22
2026 Australian Insurance Industry Awards
LARGE GENERAL INSURANCE COMPANY OF THE YEAR Allianz
SPONSORED BY
FINALISTS • Hollard • QBE Insurance
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In a highly competitive field, Allianz Australia has been named Large General Insurance Company of the Year for the 9th time, successfully defending its title with an outstanding submission distinguished by clear outcomes, strong evidence and measurable results across every assessment criterion. Judges were extremely impressed by Allianz’s ability to deliver exceptional customer outcomes during one of the most challenging operating environments in recent years. The business supported customers through 20 declared catastrophe events, and more than 47,000 catastrophe claims, while continuing to improve customer experience, retention and advocacy. Customer numbers grew while Net Promoter Score and Voice of Customer results reached record levels, reflecting sustained investment in service quality and customer care.
and sensitive matters. Complementing this was the introduction of end-to-end online property claims lodgement, which substantially decreased claim submission times. Allianz’s Customers Experiencing Vulnerability framework helped identify and support more than 10,000 customers facing circumstances including domestic and family violence, mental health challenges, financial hardship, disability and agerelated vulnerability. Attention was given to older Australians through tailored support pathways, proactive outreach and specialised case management. Beyond innovation and customer care, Allianz demonstrated strong people, sustainability and governance outcomes through investments in workforce capability, community resilience and ethical decision-making.
Innovation was a standout theme throughout the Allianz Australia’s submission. The business became the first within its global family to deploy an agentic AI claims solution, transforming the handling of food spoilage claims following severe weather events. This solution reduced settlement times significantly while delivering faster financial relief to customers and allowing claims teams to focus on more complex
2026 Australian Insurance Industry Awards
A TRUSTED SALVAGE MARKETPLACE SINCE 1964 Pickles is pleased to sponsor the award for the Large General Insurance Company of the Year. For more than 60 years, Pickles has been providing services to insurance operators including disposal, financial value recovery, asset valuations, market insights, and more. As a proud partner of the industry, Pickles is the place businesses go to for services and solutions that meet every need.
To find what you need or to speak with an expert contact us at pickles.com.au PAGE 24
2026 Australian Insurance Industry Awards
SMALL-MEDIUM UNDERWRITING AGENCY OF THE YEAR Coalition SPONSORED BY
FINALISTS • Clover Insurance • Club Marine • Harland Green • Insurance Investment Solutions • MECON Insurance • Resilience Insurance • SafetyCulture Care • Sportscover • Tego Insurance
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In the inaugural Small-Medium Underwriting Agency of the Year category, newcomer Coalition Australia has been recognised for its innovative approach to cyber insurance, strong customer outcomes and commitment to helping businesses better understand and manage an increasingly complex risk landscape. Judges praised the quality of the company’s submission, noting its depth of expertise, practical solutions, and clear focus on addressing genuine market challenges. They also called out Coalition’s Active Insurance model, which combines underwriting, cyber security expertise, education and incident response to help businesses reduce their exposure before a loss occurs. Rather than simply transferring risk, Coalition works proactively with brokers and customers to improve resilience by identifying vulnerabilities and providing practical guidance to strengthen security and preparedness. In 2025 alone, the organisation issued more than 17,000 Cyber Risk Assessments, delivered over 500 education and onboarding sessions and provided support to thousands of businesses seeking to improve their understanding of cyber exposure.
Another key differentiator was Coalition’s focus on helping businesses better understand often overlooked areas of cyber risk, including privacy exposure. Judges were particularly impressed by the introduction of Privacy Health Scores within the underwriting process. By using technology to assess observable indicators of privacy readiness, Coalition created a practical and accessible way for businesses and brokers to identify potential exposures, strengthen governance and manage privacy-related risks before costly incidents occur. Coalition also demonstrated strong customer outcomes through prompt and effective claims support, maintaining an excellent average claims closure time. Its commitment to accessibility was equally notable, with affordable cover options helping many businesses purchase cyber insurance for the first time.
2026 Australian Insurance Industry Awards
One resource, many connections. UAC congratulates the Small-Medium Underwriting Agency of the Year
UAC is THE Resource for brokers and THE Resource for its members, providing a range of services to help agencies build their businesses. The Underwriting Agencies Council connects diversified specialist underwriting agencies, creating a focal hub at www.uac.org.au as an essential resource for brokers.
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Underwriting Agencies Council For more information contact us at admin@uac.org.au.
2026 Australian Insurance Industry Awards
LARGE UNDERWRITING AGENCY OF THE YEAR CHU Underwriting Agencies
SPONSORED BY
FINALISTS • NTI • UAA
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In one of the most closely contested categories of the awards, CHU Underwriting Agencies has been awarded Underwriting Agency of the Year for its exceptional customer focus, market leadership, product innovation, and commitment to building stronger, more resilient strata communities across Australia. Judges were extremely impressed by CHU’s ability to combine scale with service excellence, protecting more than one million strata lots nationally. CHU delivered significant improvements in customer outcomes through its transition to a National Underwriting Service Team, creating greater consistency, faster turnaround times and improved access to technical expertise for brokers and consumers alike. Innovation was a standout theme throughout CHU’s submission. The business introduced a range of products addressing genuine market needs, including Flex Complex Strata Insurance for hard-to-place risks and Flex Basics, a simplified strata insurance solution designed to support customers facing affordability pressures. These initiatives demonstrated a commitment to ensuring strata communities can continue to access essential insurance protection
despite increasingly challenging market conditions. The judges also recognised CHU’s significant investment in technology and customer experience. Tools such as SmartQuote, ClaimsView and enhanced self-service capabilities enabled the organisation to increase straight-through processing, improve customer satisfaction and deliver stronger retention and growth while maintaining competitive pricing. Beyond product and service innovation, CHU distinguished itself through its broader contribution to the community. The Green Grant Program provides direct financial support to strata communities pursuing sustainability, resilience and accessibility initiatives, while dedicated support for vulnerable customers ensures those experiencing hardship receive personalised assistance when they need it most.
2026 Australian Insurance Industry Awards
One resource, many connections. UAC congratulates the Large Underwriting Agency of the Year
UAC is THE Resource for brokers and THE Resource for its members, providing a range of services to help agencies build their businesses. The Underwriting Agencies Council connects diversified specialist underwriting agencies, creating a focal hub at www.uac.org.au as an essential resource for brokers.
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Underwriting Agencies Council For more information contact us at admin@uac.org.au.
2026 Australian Insurance Industry Awards
LIFE INSURANCE COMPANY OF THE YEAR NobleOak
SPONSORED BY
FINALISTS • AIA Australia
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NobleOak Life has been awarded Life Insurance Company of the Year for the second consecutive year, recognised for its standout customer focus, product innovation, claims performance and commitment to delivering meaningful outcomes for policyholders. Judges praised the quality of the company’s submission, highlighting its clear structure, strong supporting evidence and consistent use of measurable results to demonstrate impact across all areas of the business. NobleOak delivered impressive growth in 2025, increasing policy numbers, expanding in-force premium market share and reducing lapse rates significantly below the industry average. The company’s results were underpinned by a customerfirst strategy focused on delivering value, flexibility and long-term protection throughout key life stages.
to help customers rebuild confidence, health and independence following significant life events. NobleOak’s product innovation was another key strength. Enhancements to future increase benefits and the introduction of additional income protection waiting and benefit period options gave customers greater flexibility to tailor cover to their individual needs and budgets. These improvements reflected the organisations commitment to making life insurance more relevant, accessible and adaptable in an evolving market. The organisation also demonstrated leadership in supporting vulnerable customers, with dedicated care teams, strong governance frameworks and proactive identification processes ensuring customers received personalised support during periods of hardship, illness or financial stress.
The judges were wowed by NobleOak’s exceptional claims outcomes with published industry data showing that the business achieved acceptance rates of more than 98% for both Life claims and Income Protection claims while delivering the fastest average decision times among direct life insurers. Beyond financial support, the company continued to invest in recovery and wellbeing programs designed
2026 Australian Insurance Industry Awards
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2026 Australian Insurance Industry Awards
PROFESSIONAL SERVICES FIRM OF THE YEAR SHARPS Australia
FINALISTS • AIM Insurance Services • Barry Nilsson • Crashify • Finity • Fuse Recruitment • Sedgwick • SheBuild Consulting • Silver Wolf Projects • Sparke Helmore • The Bridge International Consulting • Turks
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In a category featuring a diverse range of specialist providers operating across the insurance ecosystem, newcomer SHARPS Australia stood out for its unique contribution to public safety, risk management and claims outcomes. Judges praised the quality of the organisation’s submission, particularly its evidence-based approach and compelling examples demonstrating measurable impact across the industry. As Australia’s only nationally operating specialist provider of vehicle hazard assessment and removal services, SHARPS delivered its strongest year on record in 2025. The organisation completed more than 15,000 vehicle inspections nationally, representing approximately 30% of all recovered stolen vehicle inspections in Australia. A key achievement was the introduction of a nationally standardised inspection methodology and a dedicated quality assurance function, delivering greater consistency, stronger governance and improved confidence for insurer partners.
implementation of blanket methamphetamine testing with a major insurer partner, establishing a new benchmark for customer and community protection. During the year, SHARPS identified more than 1,600 contaminated vehicles that may otherwise have been returned to households, hire fleets or the broader community. Innovation continued with the launch of a national biohazard vehicle inspection service, helping address emerging risks associated with damaged and recovered vehicles while improving safety for assessors, repairers, salvage operators and customers throughout the claims supply chain. Beyond operational excellence, SHARPS demonstrated a genuine commitment to community impact. From recovering and returning personal belongings, to supporting regional employment opportunities and preventing hazardous vehicles from re-entering circulation, the organisation’s work extends well beyond traditional service delivery.
The judges expressed keen interest in SHARPS’ work addressing methamphetamine contamination in recovered vehicles, which involves extensive testing and research to identify significant risks undetectable with visual inspection processes. This led to the
2026 Australian Insurance Industry Awards
SERVICE PROVIDER TO THE INSURANCE INDUSTRY BizCover SPONSORED BY
FINALISTS • Allied Universal Compliance and Investigations • ARC Projects • Brooksight Investigations • Compliance Advocacy Solutions • Crawford & Company Australia • DXC Technology • EML • Forensic Origin and Cause Investigations • Gallagher Bassett • Insurebuild • Konnect NET • Levant Central • myVal • Paynters • Sharps Australia • Sync Technologies Australia • WA Insurance Builders • Xceedance
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In a category featuring a compelling range of service providers across the insurance value chain, first-timewinner BizCover was considered a standout due to its relentless focus on customer outcomes, service excellence and practical innovation. The Judges also observed that Bizcover’s submission refrained from focussing on its own business, but rather, on the customers, partners and small businesses it serves every day. During 2025, BizCover continued its strong growth trajectory, significantly increasing its active customer base in just six months, while maintaining an exceptional Net Promoter Score. Judges felt these results demonstrate the organisation’s ability to scale rapidly without compromising the quality of its customer experience.
approximately 288,000 customer calls annually and undertakes more than 100,000 quality assessments, helping deliver consistent, compliant and high-quality customer interactions at scale. Judges were also impressed by Policy Guard, an innovative post-issuance control that independently reviews more than 53,000 policies each month. By identifying errors and inconsistencies before they affect customers, the platform strengthens confidence, improves accuracy and enhances customer outcomes across the insurance journey. Beyond operational excellence, BizCover demonstrated a strong commitment to inclusion and contribution through initiatives supporting people with disabilities and small businesses, including its partnership with One&All Hub and the BizGiver grant program.
A defining feature of BizCover’s success was its thoughtful and extensive deployment of AI across service, compliance and operational functions. Instead of waiting for issues to arise or escalate, BizCover invested in capabilities that proactively identify and resolve problems. Examples include Pulse Check, which detects signs of customer distress, vulnerability and dissatisfaction across multiple channels, contributing to a notable reduction in complaints and internal dispute resolution. Additionally, Echo reviews
2026 Australian Insurance Industry Awards
Let our people embrace your people AIA EMBRACE PAGE 33
2026 Australian Insurance Industry Awards
YOUNG INSURANCE PROFESSIONAL OF THE YEAR Alan Xian
Taylor Fry / University of NSW SPONSORED BY
FINALISTS • Jason Wang 111 Insurance Services
• Jon Stagg Crawford & Company
• Justin McDonald Adica Insurance
• Sinead Waters Gallagher Bassett
• Elizabeth Telfer AIA Australia
• Irene Zhu KeyInsure
• Leonora Verdino AIA Australia
• James Vlasveld Markel International
• Nicole van Grieken AIA Australia
• Niki Pokala Sureinsure Insurance Advisors
• Ornella Munaweera AIA Australia • Anna Zeeng CHU Underwriting Agencies • Mia Wilson CHU Underwriting Agencies • Luke Dugdell Claims Hero
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• Theunis Haasbroek TAL • Stephanie Gioffre UAA • Jodie Geraghty Willis Towers Watson
Alan Xian is making an impact well beyond his years, earning unanimous praise from judges as the clear winner and “a gem” whose passion, advocacy and generosity are helping shape the future of insurance. Alongside his consulting role at Taylor Fry, Alan teaches at the University of New South Wales, where he is bringing real-world insurance into the classroom and inspiring the next generation of actuaries. He is committed to strengthening the profession by leading collaborative research that connects academia and industry. Alan also cochairs a climate risk workshop and contributes to national conversations on sustainability and affordability through the Actuaries Institute’s Climate and Sustainability Practice Committee.
Judges were inspired by Alan’s ability to balance a diverse range of contributions while remaining thoughtful, humble and focused on helping others. They praised his commitment to research, education and thought leadership, and agreed that Alan represents the very best of the next generation of insurance professionals. In their view, the industry is in safe hands with leaders such as Alan helping to shape its future.
His influence extends across industry, government and academia, where he is recognised for bringing people together to tackle complex challenges and ensuring research delivers practical outcomes for insurers and the communities they serve. Whether mentoring students, contributing to policy discussions or advancing actuarial practice, Alan consistently looks beyond his own role to create lasting value for the profession.
2026 Australian Insurance Industry Awards
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2026 Australian Insurance Industry Awards
INSURANCE LEADER OF THE YEAR Kimberley Jonsson CHU Underwriting Agencies
Kimberley Jonsson has established herself as one of the most influential leaders in Australia’s insurance industry, combining strategic vision, innovation and a deep commitment to people, customers and the future of the profession. Having joined CHU more than two decades ago and progressed through a range of operational, customer and leadership roles, Kimberley’s journey reflects both exceptional leadership and a profound understanding of the strata sector. Since becoming Chief Executive Officer in 2020, she has successfully guided the organisation through an increasingly complex operating environment, including major catastrophe events, heightened claims activity and evolving customer expectations. Under Kimberley’s leadership, CHU has continued to redefine what specialist insurance can deliver. Significant investments in technology, underwriting and customer experience have transformed the way brokers and customers interact with the business, while innovations including StrataTech and SmartQuote have strengthened efficiency, accessibility and service outcomes across the strata insurance ecosystem.
leadership. She has embedded diversity and inclusion, sustainability and innovation as core strategic priorities, helping create a high-performing culture recognised nationally as an employer of choice. Her commitment to sustainability has seen CHU maintain carbon neutrality, while her advocacy for greater transparency, resilience and education has helped strengthen confidence across the strata sector. Beyond her organisational achievements, Kimberley has made a significant contribution to the wider profession through board service, mentorship and industry advocacy. A Fellow of ANZIIF and former ANZIIF Board Director, she has consistently invested in developing future leaders and supporting initiatives that strengthen the capability, professionalism and reputation of the insurance industry. Respected for her authenticity, collaborative leadership style and unwavering focus on people, Kimberley continues to inspire those around her while helping shape a stronger, more resilient future for insurance. Her impact extends far beyond the organisation she leads, making her a highly deserving recipient of the 2026 Insurance Leader of the Year Award.
What sets Kimberley apart is her ability to balance operational success with long-term industry
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2026 Australian Insurance Industry Awards
ANZIIF LIFETIME ACHIEVEMENT AWARD Chris Mackinnon Munich Re
Over more than 35 years, Chris Mackinnon has helped shape the Australian and international insurance industry through exceptional leadership, strategic vision and an unwavering commitment to advancing the profession. Widely respected across the market, his career has been defined not only by commercial success, but by his ability to strengthen institutions, develop future leaders and leave the industry better than he found it. From senior executive roles across Australia, London and Singapore, to leading Lloyd’s operations across Australia and later the Asia-Pacific, Middle East and Africa regions, Chris has built an international career marked by influence, innovation and sustained impact. During his time at Lloyd’s, he oversaw a remarkable period of growth in the Australian market, helping expand premium volumes, significantly increasing cover holder numbers, and strengthening underwriting discipline and market performance. His leadership helped position Lloyd’s as a stronger and more accessible market for brokers, underwriting agencies and customers alike. Chris’s contribution extends well beyond the organisations he has led. Throughout his career, he has dedicated significant time and energy to supporting the broader insurance profession through leadership roles with the Insurance Council of Australia, the Underwriting Agencies Council and NIBA. His willingness to contribute his expertise, challenge conventional thinking and
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advocate for positive industry change has earned him widespread respect among peers and colleagues. A passionate supporter of inclusion and professional development, Chris has consistently invested in people including as Chair of Australia’s Dive In Festival, championing greater diversity and inclusion across the industry. He has mentored emerging leaders, supported industry education initiatives and shared his knowledge as a university guest lecturer, helping equip the next generation of insurance professionals with the skills and confidence to succeed. Those who have worked with Chris speak not only of his strategic insight and leadership capability, but also of his generosity, integrity and collaborative approach. He has built a reputation as someone who brings people together, encourages others to achieve their potential and contributes to the long-term success of the industry rather than seeking personal recognition. Chris’s legacy is measured not only through business growth and market development, but through the stronger, more connected and more inclusive insurance profession he has helped create. His influence has been felt across organisations, markets and generations of insurance professionals, making him a highly deserving recipient of the ANZIIF Lifetime Achievement Award.
2026 Australian Insurance Industry Awards
POSTHUMOUS ANZIIF LIFETIME ACHIEVEMENT AWARD Vale Tim Wedlock AEI Insurance Broking Group
ANZIIF is honoured to posthumously award Tim Wedlock the 2026 ANZIIF Lifetime Achievement Award in recognition of a remarkable career that helped shape the Australian insurance broking profession. For more than 36 years, Tim devoted his career to AEI Insurance Broking Group, leading the business from Managing Director to Executive Chairman while transforming it into one of Australia’s largest specialist transport and logistics insurance brokers. Under his leadership, AEI grew into a national organisation renowned not only for its expertise, but for its strong culture, enduring client relationships and commitment to excellence. Tim believed that great businesses are built by great people. Throughout his career, he invested deeply in mentoring others, developing future leaders and championing insurance as a rewarding profession. His influence extended well beyond his own organisation through more than two decades of service to the National Insurance Brokers Association (NIBA), including as President, where he helped strengthen professional standards and advocate for the broking community.
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A respected leader, Tim guided his business through some of the industry’s most challenging market conditions with resilience, integrity and a long-term perspective. His contributions were recognised throughout his career, including the Frank Earl Memorial Award, the NIBA Lex McKeown Award and ANZIIF’s Insurance Leader of the Year Award in 2018. Beyond his many professional achievements, Tim will be remembered for his generosity, humility and unwavering commitment to the people around him. He leaves behind a legacy reflected not only in the success of the organisations he helped build, but also in the countless colleagues, clients and industry leaders whose careers he influenced. On behalf of the ANZIIF community, we extend our deepest condolences to Tim’s family, friends and colleagues. We recognise and acknowledge his outstanding contribution to the insurance profession with the posthumous presentation of the 2026 ANZIIF Lifetime Achievement Award. His impact on our industry will endure for generations to come.
2026 Australian Insurance Industry Awards
THE LAST WORD The insurance industry continues to navigate an increasingly complex environment shaped by geopolitical uncertainty, evolving sustainability challenges, new forms of competition and rapidly changing customer expectations. Yet these forces also present a significant opportunity for insurers to rethink how they create value, build resilience and support customers in a more connected and dynamic world. Across the insurance sector, we are seeing technology emerge as a powerful catalyst for transformation. From AI-enabled decision-making and enhanced customer engagement to AI reimagining claims processes, insurers are moving beyond experimentation and seeking to harness innovation at scale. Those that combine technological capability with strong customer focus, trusted brands and a clear sense of purpose will be best placed to succeed in the years ahead. The 2026 ANZIIF Australian Insurance Industry Awards recognise the organisations and individuals helping to shape the future of our industry. EY is proud to support these awards and celebrate the innovation, leadership and commitment demonstrated by this year’s nominees and winners. Congratulations on your achievements and your contribution to a stronger, more resilient and future-focused insurance sector.
Stacey Hooper EY Regional Insurance Sector Leader, Oceania
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2026 Australian Insurance Industry Awards
THANK YOU FOR SUPPORTING OUR INDUSTRY AND THE 22ND AUSTRALIAN INSURANCE INDUSTRY AWARDS
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2026 Australian Insurance Industry Awards