21st Australian Insurance Industry Awards Winners Booklet by ANZIIF

21ST AUSTR ALIAN INSURANCE INDUSTRY AWARDS

PRESIDING JUDGE’S MESSAGE

On behalf of the Australian and New Zealand Institute of Insurance and Finance (ANZIIF), welcome to the 2025 Australian Insurance Industry Awards. It is a real thrill to have celebrated the 21st year of this event with more than 850 people in the room. This milestone reflects not only the strength of our industry, but also the professionalism and commitment of our members and the wider insurance community.

The Awards have always been about recognising the extraordinary accomplishments of individuals and organisations across the Australian insurance sector, and this year is no exception. We acknowledge not just the winners, but the shared success of an industry that continues to raise standards, embrace innovation, and put customers at the centre of everything we do.

This year we received more than 110 submissions across the award categories — each one a testament to the progress we are making together to build a stronger, more professional, and more customer-focused industry. To all our finalists, congratulations. You should be extremely proud of what you’ve achieved and the inspiration you provide to others.

A heartfelt thank you goes to our judges for their dedication and careful evaluation, and to our generous sponsors who make this event possible. I would also like to thank our dedicated organising committee for their tireless work in bringing tonight to life, our corporate supporters for their ongoing commitment to ANZIIF.

And finally, thank you to the many individuals and businesses who submitted entries this year. Your achievements are remarkable, and it is a privilege to recognise them at these Awards.

Thank you for joining us in this special 21st year, as we come together with record numbers to honour the finest talent, celebrate excellence, and look ahead with confidence to the future of our insurance industry.

KATRINA SHANKS CEO, ANZIIF

2025

JUDGING PANEL

KATRINA SHANKS

CEO

ANZIIF

Katrina is the CEO of ANZIIF, where she leads the organisation in its mission to raise professional standards within the insurance industry through education and professional development.

A Chartered Accountant by trade, she began her career in audit before working at Newton Fund Management in London, and later at Westpac Trust. She went on to establish and successfully run her own accountancy practice for seven years.

She has served as a Financial Controller for the New Zealand National Party and was elected as a Member of Parliament for two terms, gaining deep experience in policy and regulatory development.

Before joining ANZIIF, she was CEO of Financial Advice New Zealand, where she strengthened the organisation’s voice and guided significant legislative and regulatory reform.

Katrina now brings this breadth of financial, regulatory, and leadership expertise to ANZIIF, with a strong commitment to professionalism and the future of the insurance industry.

JENNY BAX

CEO

Underwriting Agencies Council

With 30 years in the general insurance industry, including 20 in senior management and leadership roles, Jenny is a highly driven and strategic senior executive, a founding member and current Chair of ANZIIF’s General Insurance Faculty Advisory Board (FAB).

As a practicing Certified Insurance Professional, Jenny has demonstrated a lifetime of commitment to study and ongoing learning. She has a Graduate Diploma in Insurance and a Master of Business Administration from Deakin University.

Jenny has worked for several leading insurers in a variety of operational and management roles both in Australia and overseas.

She is the inaugural Chief Executive Officer at the Underwriting Agencies Council, and passionate about shaping the future of UAC, and delivering its membership roadmap for success.

STEPHEN BROWNE

Independent Consultant

ANDREW DAVIES

Chief Executive Officer

Victorian Managed Insurance Authority (VMIA)

With more than 35 years’ experience in the Australian, New Zealand and U.S. insurance markets, Stephen has delivered strategic solutions across business, technology and insurance.

He has a strong track record in identifying core solutions for organisations, designing delivery models, and implementing large multi-country programs such as customer-facing systems, business process platforms and systems of record. His focus is always on ensuring cost-effective, fit-for-purpose solutions.

Stephen has held senior roles including Country Manager and Director Insurance for global outsourcing, systems integration and software companies across Australia, the UK and U.S. His current consultancy work spans merger and acquisition reviews, insurance technology analysis, executive coaching, and non-executive board roles.

Since joining VMIA in 2015, Andrew has led the continued development of VMIA’s risk and insurance offering, and, formerly as Chief Insurance Officer, was responsible for the Authority’s insurance, reinsurance, claims and insights activities.

With a background in management consulting and change leadership and having worked globally in executive roles across a diverse range of industries, Andrew brings clear strengths in transformational leadership, a detailed appreciation of VMIA’s operations and a passion for delivering real value for the state of Victoria.

LUKE DAVIES

Former General Manager, Professional Standards

ANZIIF Luke is the General Manager of Professional Standards at ANZIIF and is responsible for the delivery of education and membership services, as well as establishment of ANZIIF’s Professional Standards framework.

In his 15+ years at ANZIIF Luke has held a variety of different roles and led many significant initiatives, focusing on customer engagement and the development of insurance professionals.

Luke holds a Master of Enterprise (Executive) and a Bachelor of Environmental Science.

SIMONE DOSSETOR

CEO

Insurtech Australia

Simone is the CEO of Insurtech Australia, a national not-for-profit organisation with a vision to create a world leading insurtech ecosystem which aims to foster a diverse community of insurance innovation and collaboration across the Australian insurance industry.

An experienced leader in the insurance industry, Simone has held senior executive roles in both Australia and the UK and also has management consulting experience. Her previous role was that of Chief Operating Officer for Munich Re in Australasia.

Additionally, she has been a Non-Executive Director of the Australian and New Zealand Institute of Insurance and Finance (ANZIIF) since August 2018.

MEGAN DUCKWORTH

Underwriting Development Manager

360 Underwriting Solutions

LISA FREDERICK

Senior Manager

QBE Australia and Pacific

Megan is currently the Underwriting Development Manager at 360 Commercial. With over 15 years’ experience in the industry, Megan has worked across various roles in Underwriting, Claims, Operations, Distribution, eBusiness Solutions and Broking.

Prior to starting at 360 Underwriting Solutions in 2023, Megan was the co-Founder and Head of Sales and Underwriting at Mitti Insurance, winners of the 2022 ANZIIF Australian Insurance Industry Award for Insurtech Start Up of the Year.

Lisa Frederick is a distinguished leader with over two decades of expertise in the insurance industry, specialising in claims management, risk, and quality assurance.

Her career spans senior roles within insurers, brokers, and service providers to the industry, where she has consistently driven transformational change and strategic improvements. Lisa excels in enhancing customer experiences, ensuring compliance, and spearheading business improvements. Her exceptional contributions to the industry earned her a nomination for the prestigious 2023 Donna Walker Award - Inspiring Leadership.

Passionate about making insurance a destination career, she is dedicated to delivering unparalleled service and fostering innovation. As a mentor to new and emerging leaders in the industry, Lisa solidifies her reputation as a forward-thinking and influential leader.

KASUN JAYARATNE

General Manager

Steadfast

Kasun is the General Manager for the Australian Network, Broker, Risk & Insurer Services at Steadfast.

In this role, he leads teams dedicated to enhancing the value proposition for the Steadfast network and insurers, and ensuring greater alignment across its service offerings.

Prior to joining Steadfast, Kasun served as a Strategic Execution Manager in the Office of the CEO at AIG and Aon, where he held various roles in operations and strategy.

SUZI LEUNG

Chief Commercial Officer

Hollard Insurance

GABRIELE MCDONALD

CEO & Managing Director

Protecsure

With 20 years’ experience in financial services and law, Suzi is currently the Chief Commercial Officer for Hollard, overseeing portfolio, product, underwriting, pricing and distribution for Australia and New Zealand.

Previously, Suzi held executive roles within Zurich Financial Services Australia in operations and claims, both in General Insurance and Life Insurance.

Suzi holds Bachelor of Law and Bachelor of Business degrees from the University of Technology, Sydney.

Gabriele is CEO & Managing Director for Protecsure, an underwriting agency located in Sydney that specialises in Equipment Insurance for mobile assets and Liability for small businesses.

With over 35 years’ experience in the insurance industry, Gabriele is a highly accomplished executive leader who holds expert knowledge in intermediary and underwriting agency business procedures and practices.

Gabriele demonstrates her ongoing commitment to the industry by her continued involvement in mentoring programs and the ANZIIF Awards judging panel.

Gabriele is a Tier One Qualified Insurance Broker, Certified Executive Coach and AICD Member.

KARA MCINNES

National Claims Service Manager

CHU Kara joined the insurance industry in 2011 and is the National Claims Service Manager at CHU Underwriting Agencies.

She is a leader who is passionate about the growth and development of professionals within the industry and is currently completing her MBA with the Australian Institute of Business.

In 2020, Kara was named by Insurance Business as a young gun and in 2021, Kara participated in the NIBA mentoring program as a mentor. She enjoys giving back to the industry, serving on ANZIIF boards and committees.

VICKI MULLEN

Senior Consultant

Finity Vicki Mullen has nearly 30 years’ experience in public policy and financial services. She has worked for two large insurers and has held senior roles with the Insurance Council of Australia, the Financial Services Council and the Actuaries Institute.

In her earlier career, she worked extensively within government, including roles with the NSW Parliament, the NSW Cabinet Office and a senior Minister. Vicki also worked for nearly three years as an Ombudsman with the Australian Financial Complaints Authority.

Currently, Vicki is a Senior Consultant with Finity Consulting providing services for clients in regulatory affairs. She holds a Bachelor of Arts, a Master of Laws Degree and is a Graduate of the Australian Institute of Company Directors.

JILLIAN PANCOTT

Director, Forensic Accounting Services Sedgwick

Jillian has specialised in forensic accounting since 2007, in both Canada and Australia. She has focused on the quantification of economic damages for insurance and litigation purposes, presenting her findings to industry professionals and in market meetings.

Her experience covers business interruption, product liability & recall losses in both insurance claims and recovery proceedings. She has assisted with catastrophe response following the New Zealand earthquakes, Brisbane floods, Sydney ANZAC Day Hailstorm, and cyclones and ex-tropical cyclones in northern New South Wales and Queensland.

Since 2014, Ms. Pancott has been a member of the AILA Young Professionals subcommittee, held the position of NSW Treasurer for AILA in 2018 and since 2020, has served on the AILA National Executive Board as Treasurer. In 2019, she was awarded the ANZIIF Young Insurance Professional of the Year Award at the Australian Insurance Industry Awards.

NATASHA QUIRK

Managing Director

Hall Advisory

Natasha is currently the Chief Risk Officer and Company Secretary of Eric Insurance. She is also the founder of Hall Advisory, a boutique governance, risk and compliance consulting practice.

With close to 20 years’ in the financial services sector, Natasha has extensive practical expertise in risk management and regulatory compliance. Natasha is experienced across all sectors in financial services, including insurance, superannuation, banking and finance, financial advice, investments, credit ratings and financial analytics.

Her qualifications include an MBA (Executive), Master of Applied Finance, Master of Insurance and Risk Management, Bachelor of Commerce (Finance and Economics) and certification as a Professional Risk Manager (PRM).

Natasha is a Fellow and Certified Insurance Professional (CIP) of ANZIIF, a Graduate of the Australian Institute of Company Directors (GAICD), and a Sustaining Member of the Professional Risk Managers’ International Association (PRMIA).

MARK RYAN

National Engagement Manager

ANZIIF

Mark is an accomplished education specialist who has been extolling the importance of professional development on organisations and individuals for over 20 years. His career journey spans various roles in all facets of insurance, risk and higher education in the VET and University sector.

Highlights of his career include lobbying for government funding for education and insurance, implementing the benefits of the ANZIIF-NIBA Agreement with brokers around Australia. He has also led the response and execution of the Australian Government’s Cyber Security Skills Partnership Innovation Fund and worked as an RMIA Non-Executive Director. Currently, Mark works with Australian and international governments to provide customised executive education programs at Melbourne Business School.

Outside of work, Mark enjoys advocating for gender equality, championing men’s health, walking coffee meetings, and paying back some of the leadership and mentoring he received to help others fulfill their goals.

MARK SILVEIRA

Genral Manager, Industry Engagement

ANZIIF

For over 40 years, Mark has been known as a highly innovative strategic business relationship development professional, with a successful background in general insurance and financial services, and the not-for-profit and commercial business sectors.

In addition to his position as General Manager –Industry Engagement for ANZIIF, he has also held roles such as Head of Sales for TravelCard Australia; General Manager of Coveright Insurance Brokers; National Sales Manager for GE Premium Funding; CEO of AR Group AFMA IAAA; National Sales and Marketing Director of OAMPS and General Manager of the Steadfast Group at its commencement.

In recent times, he has also become known for his voluntary work as the co-founder and host of the podcast series – Business Made Personal.

REBECCA SLINGO

General Manager, Learning ANZIIF

SHAUN STANDFIELD

Managing Director Insurance Advisernet

TIM YIP

Director and Actuary

Taylor Fry

Rebecca is the General Manager, Learning at ANZIIF and has been a Learning and Development (L&D) practitioner for more than 26 years. She has led learning functions across a range of industries including publishing, broadcasting, law and, more recently, 17 years in the insurance industry.

She has participated on various committees including a four-year tenure as Treasurer of the Enterprise Registered Training Organisations Association (ERTOA) and has been an active member of the Financial Services Industry Reference Committee since 2019.

Rebecca is a Fellow of the Institute of Learning Professionals and a Member of the Australian Institute of Training and Development.

Shaun Standfield is the Managing Director of Insurance Advisernet. He is a senior insurance executive with experience gained across large insurance companies in Australia and Asia. Today, he leads one of the region’s largest brokerages, with operations in more than 260 locations across Australia and New Zealand, placing over $1.3 billion in premiums.

Insurance Advisernet’s strength is also underpinned by its partnership with ASX-listed AUB Group, which fully supports the team in executing its strategic plans.

Shaun maintains an active interest in the not-for-profit sector. He previously chaired the QBE Foundation in Australia and Asia, has had a long association with KidsXpress, and more recently has been involved with the Insurance Advisernet Foundation.

Tim Yip is a Director at Taylor Fry with over a decade of experience in the general insurance industry. He provides reserving, pricing, M&A and capital management services to insurers and holds an Appointed Actuary role. He also advises corporate workers’ compensation self-insurers across Australia.

Active within the Actuaries Institute, Tim has contributed to COVID-19 working groups, Treasury consultations and the Institute’s 15-year strategic plan. He also sits on the Young Actuaries Advisory Board. Passionate about giving back to the profession, Tim combines technical expertise with a focus on practical, client-centred advice.

CONGRATULATIONS

TO THE 2025 AWARD WINNERS

Thank you to our Corporate Supporters for your ongoing support

SMALL-MEDIUM BROKING COMPANY OF THE YEAR

Warren Saunders Insurance Brokers

SPONSORED BY

FINALISTS

• Crucial Insurance and Risk Advisors

• Simplex Insurance Solutions

• Interlink Insurance Brokers

• Vie Legal Insurance

Warren Saunders Insurance Brokers (WSIB) has been awarded Small–Medium Insurance Broker of the Year for its outstanding client service, community engagement, and industry leadership.

Judges commended WSIB’s well-structured submission, supported by strong data, compelling case studies, and genuine client testimonials. The business achieves an outstanding 95%, retention rate driven by hands-on service that includes regular follow-ups, in-person reviews and rapid escalation processes. Its three-tier complaint resolution framework ensures swift acknowledgement, seniorlevel investigation, and a satisfaction check upon resolution.

WSIB has expanded its footprint with new offices in Mudgee and Brisbane, enhancing face-to-face service and accessibility. It has also embedded support for vulnerable clients into all aspects of operations, from staff training and onboarding to compliance checklists and tailored communication. This approach was demonstrated in its dedicated response to customers impacted by cyclone Alfred, where additional resources were deployed to fast-

track claims and provide personalised support.

A strong focus on staff development underpins WSIB’s success, with formal qualifications encouraged and funded, monthly internal training, mentoring for junior brokers, and annual strategic retreats fostering a culture of integrity, ethics, and continuous improvement.

Beyond client work, WSIB makes a significant impact in the community, raising substantial funds for charities including The Kindness Factory, Careflight, and grassroots rugby league. The firm also contributes to industry knowledge through educational webinars, ‘Lunch & Learn’ sessions, and thought-leadership content on topics such as cyber risk, underinsurance, and legislative change.

By combining exceptional customer care, a strong ethical foundation, innovative practices, and deep community involvement, WSIB has set a benchmark for excellence in the small–medium broker sector— making it a clear and deserving winner of this year’s award.

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LARGE BROKING COMPANY OF THE YEAR

SPONSORED BY

• Gow-Gates Insurance Brokers

• Marsh

Aon has secured Large Broking Company of the Year for the third consecutive year, a testament to its unwavering focus on client value, operational excellence, and innovation. This continued success cements its position as a leader and driving force within the industry.

Judges highlighted Aon’s Aon Client Leadership Framework and operational discipline as central to its ability to deliver consistent, high-quality outcomes. The firm demonstrated a mature incidents and complaints management framework, including root-cause analysis, prevention measures, and swift resolution processes, ensuring that client concerns are addressed quickly and effectively

Aon’s innovative solutions impressed the panel, particularly its Flood Parametric Solution, which used on-site sensor technology to provide full limit coverage in a high-risk zone—an approach now scalable to other clients. Other examples included the deployment of automation tools to improve compliance efficiency and a templatisation model that standardised talent advisory services.

The company also showed a deep investment in professional development. With complete compliance in continuing education requirements, Aon delivered

more than 30 continuous learning sessions on emerging risks and industry trends, alongside programs in leadership, inclusion, and ethical decisionmaking. Initiatives such as the Early Careers Graduate Program, high-potential sponsorships, and internal mobility opportunities reflected a culture that values growth and progression.

Aon’s commitment to vulnerable client support is embedded in its policies, staff training, and operational processes, ensuring these clients receive tailored and empathetic service.

Beyond its business achievements, Aon’s community engagement stood out. Its partnership with the Beacon Foundation provided opportunities for students from disadvantaged backgrounds, supported by staff volunteering and fundraising efforts. The company also engaged with key industry bodies and thoughtleadership platforms, contributing to the profession’s advancement.

By combining robust governance, client-focused innovation, a strong culture of learning, and meaningful community contributions, Aon set itself apart as an organisation that not only serves clients with excellence but also shapes the future of the broking profession — making it a clear and deserving winner.

AUTHORISED REPRESENTATIVE NETWORK OF THE YEAR

Community Broker Network

Community Broker Network (CBN) has secured Authorised Representative (AR) Network of the Year, a testament to its rapid growth, culture of support, and focus on innovation.

With over 700 ARs nationwide – including 66 new members in 2024 following a significant Insurance House partnership – CBN has maintained a low exit rate of just 1%, while fostering strong satisfaction through dedicated Regional Business Partners, a Broker Council elected by ARs, comprehensive backoffice services, and a thriving community culture.

The organisation’s learning culture is championed by the CBN Academy, offering over 320 on-demand courses, monthly bulletins, mentoring, workshops, and targeted modules on ethics, leadership, and compliance. Strong governance practices include a centralised breach register, quarterly compliance webinars, annual audits of all brokers, and clear consequence management for non-compliance, with performance-based offboarding where necessary

SPONSORED BY

• McLardy McShane Partners

• Insurance Advisernet

CBN has embraced technology and process improvement to help brokers navigate increasing administrative complexity. Key initiatives include COVA. AI, an AI-powered broker assistant that automates tasks such as email drafting, market research, and policy comparisons; expanded offshoring support for renewals, claims, and debtors; and the iNeedCover lead platform, which delivered over 600 qualified leads in six months. These are underpinned by a structured innovation framework – Listen, Learn, Deliver –ensuring broker feedback translates into practical solutions.

CBN also integrates vulnerability awareness into policy, training, and broker support, providing hands-on assistance during personal or professional crises. Its community commitment is evident through initiatives such as raising over $110,000 for SHINE to support women and children escaping domestic violence and contributing to Foodbank for remote communities

ANZIIF applauds this first-time win. The combination of operational excellence, innovation, compliance rigour and genuine care for both brokers and the wider community sets CBN apart as a leader in Australia’s AR network landscape.

NTI UNDERWRITING AGENCY OF THE YEAR

In highly contested categories, ANZIIF acknowledges NTI’s momentous achievement, having claimed both Underwriting Agency of the Year and Claims Team of the Year for the second consecutive year. NTI impressed judges with its outstanding industry leadership, innovation, and strong commitment to customers, staff and sustainability.

SMALL-MEDIUM GENERAL INSURANCE COMPANY OF THE YEAR

SPONSORED BY

• Hospitality Industry Insurance

• RACT Insurance

Adica Insurance has been named Small–Medium General Insurance Company of the Year for the second consecutive year, recognised for its customer-centric innovation, operational excellence, and community leadership.

Judges commended Adica’s ability to translate customer insights into tangible improvements, including enhanced complaints handling, reduced resolution times, and the launch of initiatives directly informed by client feedback. Notable successes include a new online claims portal, a market-leading 97.5% first-call resolution rate, and further improvement to General Insurance Code of Practice compliance thanks to strong analysis and uplift mechanisms.

Innovation is embedded into Adica’s culture. The company’s usage-based insurance trial, developed with leading research partners, demonstrated that personalised safety and emissions feedback—combined with tailored incentives — can positively influence driver behaviour, reduce crash risk, and lower carbon emissions. This initiative reflects Adica’s shared-value approach, aligning commercial benefits with measurable social and environmental outcomes. A structured innovation framework, now in its second year, is building a pipeline of projects with both business and community impact.

Adica’s commitment to people is equally strong, with more than 50% of staff completing external training in 2024, generous study leave provisions, and leadership programs to develop emerging talent. A proactive focus on diversity, wellbeing leave, and cross-team career opportunities reinforces a culture where people feel supported and empowered.

The company also stands out for its leadership in supporting vulnerable customers, with comprehensive policies, specialised staff training on family violence and road trauma, and regular audits to maintain high service standards.

In the community, Adica’s partnership with Amber Community’s Shine a Light on Road Safety campaign demonstrates its dedication to reducing road trauma. This multi-year commitment combines financial support, staff volunteer engagement, and public awareness initiatives that make a genuine impact.

With strong results, innovative thinking, and purposedriven leadership, Adica Insurance continues to set the benchmark for excellence in the small-medium general insurance sector.

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Back-oﬃce, Integrates sales, As sales, Smartshoring

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Employees

LARGE GENERAL INSURANCE COMPANY OF THE YEAR

SPONSORED BY

FINALISTS

• Suncorp

• Allianz

• CGU Insurance Ltd

In a challenging final decision for the judges, QBE stood out for its clear focus on customers, its innovative use of technology, and its commitment to building resilience across communities.

QBE demonstrated robust improvements in customer retention and service delivery, underpinned by transparent performance reporting and a willingness to address challenges head-on. Its approach to complaints handling, including early resolution measures and dedicated specialist resources, reflects a genuine intent to listen, learn, and continuously improve outcomes for policyholders.

The company’s “Respect and Protect” campaign, alongside a suite of policies designed to support vulnerable customers, shows QBE’s commitment to addressing complex social issues such as financial abuse. This is further reinforced through partnerships and staff training that enable frontline teams to recognise and respond with empathy and care.

QBE also impressed with its innovative deployment of geospatial data, AI, and aerial imagery to improve claims management, particularly in response to severe

weather events. The ability to rapidly assess damage and streamline support to customers in challenging times demonstrates the practical impact of innovation when aligned with customer needs.

Internally, QBE has invested in global learning programs, skills mapping, and leadership development, fostering a culture of continuous professional growth. Its community engagement through the QBE Foundation, particularly in climate resilience initiatives, highlights a broader purpose that extends beyond insurance.

By combining operational strength, customer-centric innovation, and a clear social conscience, QBE has delivered measurable value for both its clients and the wider community — securing its place as the 2025 Large General Insurance Company of the Year in a fiercely competitive field.

Steadfast congratulates all winners and nominees for their outstanding achievements.

We are proud to be Australasia’s largest network of general insurance brokers. Our scale is matched by our commitment to supporting the Steadfast broker network to deliver tailored insurance solutions to the communities we serve.

CLAIMS TEAM OF THE YEAR

NobleOak Life LIFE INSURANCE COMPANY OF THE YEAR

SPONSORED BY

FINALISTS

• Zurich Financial Services

Australia

• AIA Australia

NobleOak has been recognised as ANZIIF Life Insurance Company of the Year, reflecting the company’s exceptional commitment to customer satisfaction, ethical standards, innovation and community engagement.

Judges praised NobleOak’s consistently strong customer satisfaction and retention metrics, with evidence of improvement year-on-year. In 2024, client retention remained impressive, while lapse rates were notably lower than industry averages at 9.5% compared to 16.1%, demonstrating the impact of initiatives designed to enhance affordability and support customers in vulnerable circumstances.

Programs such as FastStart, a targeted upskilling and growth accelerator, and the newly appointed Chief Growth Officer and Growth Department, illustrate the company’s proactive approach to employee development and business growth.

Ethics and compliance are deeply embedded in NobleOak’s culture. The company maintains robust processes for managing Life Code of Practice compliance via the GRACIE system, alongside comprehensive staff training in values-based decision-making through its ELMO digital platform.

Notably, NobleOak’s leadership is highly engaged with all

new employees. Inductions are undertaken personally by the CEO and senior leadership team, ensuring that ethical standards are reinforced from day one.

Judges also highlighted NobleOak’s commitment to the issue of vulnerability, by recognising a wide spectrum of customer needs — including age, disability, cultural and linguistic barriers, mental health and financial hardship. The company’s structured approach provides tailored and timely support with dedicated resources and ongoing employee training to sensitively manage the circumstances of vulnerable clients.

Innovation, community engagement, and promotion of the life insurance industry further set NobleOak apart. Initiatives include digital wealth coaching, public advocacy campaigns such as “Noble Rules,” and substantial staff volunteering and charitable contributions.

The company’s employee-centric culture has driven tangible business results, with a 22% increase in premiums, growth in active policies to over 137,000 and enhanced market share.

This first-time win is warmly acknowledged. It recognises NobleOak’s holistic approach, balancing customer focus, ethical leadership, employee development and community contribution to deliver excellence in life insurance.

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INSURTECH START-UP OF THE YEAR

ClaimsGateway

FINALISTS

• myVal Pty Limited

• Five Sigma

• CelsiusPro (Aust) Pty Ltd

• Curium

• FreightInsure

Another new contender in this year’s winning cohort, ClaimsGateway is congratulated for taking out Insurtech Start-up of the Year, a milestone that reflects both innovation and impact. Launched in 2023 as an independent platform under Risk Management Gateway Pty Ltd, ClaimsGateway was designed with brokers and claims teams to transform how claims are managed — bringing clarity, efficiency, and consistency to a complex process.

The judges highlighted the company’s thoughtful approach to solving a clear industry challenge: outdated systems, fragmented data and inconsistent adherence to best practice.

From its earliest days, ClaimsGateway focused on listening to real users, iterating rapidly and refining its workflows to address these challenges. In just its first year, the platform processed over 32,000 claims, made more than 14,000 payments, and established real-time reporting and compliance alerts, demonstrating measurable results in efficiency and customer experience.

ClaimsGateway’s agile, user-centred approach stands out. By prioritising product development over early sales, the team ensured a solution that genuinely meets user needs. The platform quickly expanded

beyond its Motor Vehicle MVP to support multiple lines of business and integrated with enterprise systems, improving visibility, reducing overdue tasks, and helping brokers and insurers make informed decisions.

The impact has been tangible: claims processing times fell from 70 days to just 11, overdue tasks dropped dramatically, and claim volumes decreased as a result of better risk management. Early client feedback reflects high satisfaction, while internal measures show improved compliance and stronger broker engagement.

This award recognises more than technology; it celebrates a team committed to thoughtful innovation, collaboration, and measurable outcomes. ClaimsGateway’s first-year achievements show the potential of purpose-driven insurtech to make meaningful change — and the judges are delighted to celebrate its well-earned success.

PROFESSIONAL SERVICES FIRM OF THE YEAR

FINALISTS

• Arteva

• Hall & Wilcox

• Silver Wolf Projects

• DLA Piper

• McLarens

• Sedgwick

• The Bridge International

• Fuse Recruitment

• Barry Nilsson

• Sparke Helmore

• Turks

In an extraordinary achievement, Finity has taken home the Professional Services Firm of the Year award for the sixth time, cementing its place as one of the most trusted and respected names in the industry. Judges commended Finity for its unparalleled contribution to thought leadership, its ability to identify gaps in the market, and its knack for turning emerging trends into innovative, practical solutions.

From the widely cited Home Insurance Affordability Report to its trailblazing Qualitative Climate Scenario Analysis service, Finity continues to shape industry conversations at the highest levels. Judges were impressed by the firm’s commitment to futurefocused skills, noting that 50% of its workforce completed AI-related training in the past year, embedding new capabilities into everyday work.

Finity’s approach to client relationships is equally distinctive. Rather than relying on surveys, the Managing Director personally interviews the CEOs of client organisations, gaining deep, actionable insights. A remarkable 75% of clients return year after year, and free events like the Solutions Showcase

provide opportunities for knowledge-sharing and collaboration across the sector.

Innovation thrives within Finity’s open, nonhierarchical culture, where ideas from every level are encouraged and tested. This year saw faster software development, improved tender outcomes, and the launch of Classifi, an AI-powered product designed to help clients unlock new efficiencies.

The firm’s community contribution is noteworthy, from its pro-bono renewable energy and climate resilience work with Aboriginal communities to its ongoing media engagement, helping demystify complex insurance issues for the wider public.

With a combination of rigorous analytics, genuine client care, and a deep commitment to industry progress, Finity has once again shown why it is the benchmark for professional services excellence in insurance.

EML SERVICE PROVIDER TO THE INSURANCE INDUSTRY

FINALISTS

• ARC Projects

• BizCover

• Crawford & Company (Australia)

• Cotality

• Xceedance

• Allied Universal Compliance and Investigations

• DXC Technology

• IVAA Claims

• Curium

• Brooksight Investigations

• Kanopi

• Gallagher Bassett

• Compliance Advocacy Solutions Pty Ltd

• Insurebuild

In another field of eminent candidates, newcomer EML impressed the judges with a well-structured, comprehensive submission that addressed every criterion in detail. EML was highly commended for its clear definitions, robust customer satisfaction data, outstanding retention rates and thoughtful examples of how the company goes above and beyond for clients.

The company’s Mutual Benefits Program – with initiatives such as EMlearning and strategic partnerships – stood out as a meaningful investment in long-term customer value.

Innovation was another highlight, with the Transition Case Management program addressing a complex gap for injured workers unable to return to their pre-injury roles. Judges noted the program’s empathetic, outcomefocused design and the impressive return-to-work results.

The company’s Provider Innovation Network (PIN) was praised for its rigorous, collaborative approach to funding and implementing new ideas across the sector.

EML’s people-first philosophy also shone through.

From structured onboarding to the EMLGrow career development framework, the organisation has built clear pathways for professional growth, resulting in high engagement, strong tenure, and over 1,200 internal movements in just 18 months. Ethical standards are embedded across operations, with a robust risk management framework, mandatory training for all staff, and tailored onboarding to strengthen industry-specific decision-making.

Beyond business, EML’s community contribution makes a real impact. In 2024, the team invested $590,000 through its Mutual Benefits Program to expand its partnership with MATES in Construction, funding two field officers in NSW. This initiative has trained thousands in suicide prevention and mental health awareness, providing vital support in high-risk industries.

With 97–98% client retention over three years, an average customer satisfaction score of 70% across diverse portfolios, and a deep commitment to both innovation and people, EML has made a powerful debut in this category – and is a deserving recipient of the Service Provider to the Insurance Industry Award.

Swiss Re EXCELLENCE IN WORKPLACE DIVERSITY, EQUITY AND INCLUSION

In a field of excellent candidates, Swiss Re stood out by demonstrating its holistic, evidence-backed approach to creating an inclusive workplace which is less about policy and more about building a culture where every individual feels valued, supported and able to thrive.

The judges highlighted the company’s alignment with business objectives, its employee-led initiatives, and the dedication of its programs, noting the organisation’s focus on fostering mental health resilience not only for staff but also for clients across the insurance industry.

• DUAL

• O’Brien Glass Industries

• Allianz

• QBE Australia

With a workforce representing over 125 nationalities, Swiss Re’s diverse perspectives drive innovation, enhance decision-making and strengthen business outcomes. Employee Resource Groups, voluntarily led by staff and supported by executive sponsors, create connection and community around shared experiences, while initiatives such as the Own The Way You Work program provide flexible hybrid arrangements, empowering employees to manage their work patterns and preferences. Generous leave entitlements, including four months paid parental leave for either parent, 25 annual leave days and 15 personal leave days—further support wellbeing, balance, and professional excellence.

In 2024, Swiss Re launched Career Returnees, a global initiative welcoming highly skilled professionals back into the workforce after career breaks. Mental health training remains a priority: 31 employees, or 11% of the workforce, completed accredited Mental Health First Aid courses, equipping both staff and clients to better manage mental health claims and build industry-wide resilience.

The results speak for themselves: female representation in senior management rose to 43%, female voluntary turnover dropped from 13% in 2022 to just 4% in 2024, and the gender pay gap has been nearly eliminated, now at a remarkable 0.2%. Inclusive hiring practices and an updated talent framework ensure diverse candidate slates and equitable promotion opportunities.

By embedding inclusion into every stage of the employee lifecycle and extending these values beyond its own walls, Swiss Re sets the standard for diversity, equity, and inclusion in the insurance industry. This award recognises not only these outstanding outcomes but the company’s unwavering commitment to ensuring every voice is heard and every opportunity is open.

YOUNG INSURANCE PROFESSIONAL OF THE YEAR

Ben McInnes,

MHIA Insurance

FINALISTS

• Irene Zhu, KeyInsure

• Joshua Clayfield, Star Insurance Solutions Pty Ltd

• Justin McDonald, Adica Insurance

• Justin Micale, Marsh

• Laura Hanlon, Sedgwick

• Michael Hiller, Marine Bind

• Michael Stojanovic, Willis

• Nastassja Cunico, Woodina

Underwriting Agency

• Stephanie Blase, Coalition Inc

Ben McInnes has risen through the ranks of the insurance industry with a blend of ambition, dedication and a genuine passion for people.

Joining MHIA Insurance as an 18-year-old trainee in 2009, Ben quickly demonstrated a commitment to learning and growth, gaining experience across claims, customer service, product design, and leadership roles. By 2021, he had earned the position of Managing Director, a remarkable achievement reflecting both personal drive and the collaborative strength of his team.

The judges praised Ben for his exceptional career progression, strategic leadership, and his dedication to continuous development.

In 2024, he led MHIA through its most successful year in history, achieving a 23% increase in gross written premium, over 20% market share in its niche, and the strongest underwriting results in the company’s 30+ year history. These results were complemented by outstanding team engagement, with a 90% WorkBuzz score, and over 400 verified Google reviews averaging 4.5 stars.

Ben’s commitment extends beyond business

performance. He actively mentors emerging insurance professionals, speaks to students about career opportunities, and champions community and industry initiatives, including sponsorship of youth awards, charity programs, and over 15 industry and community events in 2024.

A lifelong learner, Ben has pursued qualifications from Certificate III in Financial Services through to the Lloyd’s Development Programme at Henley Business School. He continues to enhance MHIA’s capabilities through partnerships with Ernst & Young, AI integration, and strategic product innovation.

Looking ahead, Ben is focused on expanding MHIA’s brand, developing new products that are accessible and customer-centric, and strengthening leadership pipelines within the industry.

For Ben, winning this award is a recognition of his personal journey from trainee to MD but also the collaborative success of his team, underscoring his belief that a rewarding career in insurance is achievable through curiosity, commitment and a passion for making a positive impact.

ANZIIF LIFETIME ACHIEVEMENT AWARD

Robert Kelly, Steadfast

FINALISTS

• Cameron McCullagh, EML Group

• Damien Coates, DUAL ANZ

• Frank Dodwell, Marsh McLennan

• Glenn Ross, MECON Insurance, UAA Group

Robert Kelly AM’s extraordinary career in insurance spans over five decades, yet it is his vision, resilience, and humanity that truly distinguish him as a leader. Cofounding Steadfast Group in 1996 with the belief that “if you want to survive, you can’t become 43 islands – you have to become one,” Robert transformed a network of 43 Australian brokers into a global enterprise comprising 645 brokerages across Australia, New Zealand, Singapore, and the United States. The group also includes 29 underwriting agencies, a specialty wholesale broker in London, and offices in Greece and Paris. Steadfast holds a 60% stake in UnisonSteadfast, a global broking network with 295 members across 113 countries. The company also owns nine complementary businesses and operates an innovative technology arm. Listed on the ASX for 12 years, Steadfast has a market capitalisation of $7 billion and controls $25 billion in gross written premium.

Robert’s journey was not without challenge. Early setbacks, including a failed business that left him working as a taxi driver and cleaner, only strengthened his resolve. His return to the industry through Delaney Kelly Golding Insurance Brokers, alongside his leadership at Steadfast, laid the foundation for decades of innovation, resilience, and growth.

A champion of ethical leadership, Robert instilled transparency and professional standards across the

Steadfast network through initiatives such as the Broker Code of Conduct and the Client Trading Platform (SCTP), now transacting over $1.4 billion in gross written premium. His entrepreneurial drive also delivered INSIGHT, a broker management system supporting more than 7,500 users, demonstrating his foresight in harnessing technology to empower brokers and their SME clients.

Beyond business success, Robert is celebrated for his generosity and advocacy. He is a Director of the Steadfast Foundation, supporting vulnerable communities, and a champion of diversity, equity, and inclusion. His initiatives have advanced gender equality, First Nations opportunities, and family-friendly workplace practices, creating a culture where people can thrive authentically.

Honoured as a Member of the Order of Australia in 2022, Robert has also received the Lex McKeown Trophy, the ACORD Rainmaker Award, and numerous industry accolades. His leadership combines vision, ethics, and compassion, leaving a lasting impact not only on the insurance industry but on society.

Robert Kelly’s legacy is one of people, purpose, and progress. Through his remarkable career, he has shown that a network is not only stronger together — it is a force for positive change.

ANZIIF LIFETIME ACHIEVEMENT AWARD

Ian Carr, Insurance Advisernet

FINALISTS

• Cameron McCullagh, EML Group

• Damien Coates, DUAL ANZ

• Frank Dodwell, Marsh McLennan

• Glenn Ross, MECON Insurance, UAA Group

Ian Carr’s journey is one of vision, determination, and lasting impact. Born in Hobart in 1956, Ian began with humble beginnings and went on to redefine what was possible in the insurance industry across Australia and New Zealand. His career, spanning nearly five decades, reflects both entrepreneurial courage and deep humanity.

Starting in the early 1970s with Australian Fire and General, Ian quickly demonstrated the drive and insight that would shape his career. He held senior roles in some of Australia’s largest brokerages before launching Insurance Advisernet in 1996 — a bold idea conceived at his kitchen table. With no template to follow, Ian pioneered the Authorised Representative model, giving advisers ownership, support, and freedom to focus on what mattered most: providing thoughtful, expert advice.

From that seed grew one of the most successful networks in the industry, now empowering over 270 practices and forming the core of a $1.8 billion business. More than a commercial success, Ian’s model set new standards of professionalism and became the benchmark for others to follow.

His contributions, however, extend far beyond business.

A passionate mentor and advocate, Ian has nurtured generations of professionals, championed the role of technology and advice, and helped advance industry

collaboration through bodies such as AIMS. His leadership has ensured the sector remains vibrant, inclusive, and forward-looking.

Equally striking is Ian’s humility. Despite all he has achieved, his focus has always remained on people — supporting advisers, colleagues, industry partners, and charitable causes. Since 2015, the Insurance Advisernet Foundation, reflecting Ian’s ethos of giving back, has donated more than $3.5 million to Australian charities, contributing over $400,000 annually to communities in need.

For his vision, generosity, and enduring leadership, ANZIIF proudly presents Ian Carr with the Lifetime Achievement Award. His legacy is one of innovation, compassion, and commitment to building not just stronger businesses, but stronger communities.

Congratulations, Ian — and thank you for everything you have given to our industry.

THE LAST WORD

EY INSURANCE

The insurance industry continues to be shaped by disruptive forces demanding the attention of senior leaders –climate risk, geopolitical uncertainty, technological shifts driven by GenAI and agentic AI, new competition, regulatory scrutiny and evolving customer behaviours. While these challenges are complex we remain optimistic about the industry’s future and growth potential.

To build resilience and create sustainable value, insurers must invest in innovation, embrace technology, and reimagine the customer value proposition—particularly around closing the protection gap. Those who take bold, creative action to harness these trends will be wellpositioned to deliver meaningful impact for customers, society, and their businesses.

Against this backdrop, the 2025 ANZIIF Australian Insurance Industry Awards have showcased impressive submissions – full of innovation, transformation and passion for our sector. As a leading provider of professional services to the insurance industry, in Australia and globally, EY is proud to continue our support of these awards and honoured to participate in this year’s judging. Please join me in congratulating all 2025 nominees and winners on their outstanding achievements and contributions to our industry.

STACEY HOOPER SECTOR LEADER OCEANIA, EY INSURANCE

21st Australian Insurance Industry Awards Winners Booklet