Mai Sunset Beach Resort
Frequently Asked Questions
GENERAL
Where is Mai Sunset Beach Resort located?
We are located on the western side of Naviti Island in Fiji’s Yasawa Islands, accessible by boat (South Sea Cruises daily service from Port Denarau)
How long does it take to reach the resort from Nadi?
Typically, around 3 hours and 15 minutes by South Sea Cruises scheduled high-speed catamaran (the Yasawa Flyer). This vessel departs Port Denarau daily at 8.45am making its way north through the Yasawa Islands getting you to the resort at around 12.00pm. In the afternoons, it stops by the resort again at between 2.00pm and 2.30pm to pick up outgoing guests on the way back to Port Denarau
Can I celebrate special events (weddings, anniversaries) at the resort?
We do offer an event package, please contact the resort in advance for options and pricing
What hours is the reception desk open?
Our front desk is open 7:00am to 10.00pm daily.
BOOKINGS
& PAYMENTS
How do I book?
Click the “book now” button on our website for live availability and an instant confirmation
What is the cancellation policy?
• Cancellation up to 31 days prior to arrival date – no charge
• Cancellation within 30 - 15 days of arrival date - 50% of the total accommodation amount
• Cancellation within 14 days of arrival date - 100% of the total accommodation amount
• No show or days not used due to early departure – 100% cancellation fee
Can I charge purchases to my account during my stay? How best do I settle my account?
Yes, all purchases must be charged to your resort account during your stay and settled on the morning of your departure. Please remember to sign a docket for each transaction to avoid disputes. Payment at check-out is accepted by credit card (a 3% transaction fee applies) or cash
What currency is accepted?
Fijian dollars (FJD). Major credit cards are accepted, and credit card payment is preferred (a 3% transaction fee applies).
What credit/debit cards do you accept?
We accept Visa card, MasterCard, and Amex (a 3% transaction fee applies)
Are ATMs available on the island?
No, there is an ATM at Port Denarau that you can use prior to departure for the island.
ARRIVAL & DEPARTURE
What are check-in and check-out times?
Our check-in time is from 2:00pm; and check-out is at 10.00am. Please allow ample time to settle your bill prior to checkout
You are welcome to use the resort facilities while waiting to check into your rooms and after your check out until your boat transfer. Late checkout may be arranged with minimum 24 hours prior notice and subject to availability. Charges apply.
Do you arrange coach transfers on the mainland to/from Port Denarau?
Please book your mainland transfers directly with South Sea Cruises (if you have made your own boat transfer bookings to/from the island with them) or our reservations team can do this for you if we have made your boat transfer reservation)
ACCOMMODATION & ROOMS
What room types are available?
• Beach Bures – double configuration (no twin share), en-suite bathroom, fan cooled
• Shared Garden Bure – 2x single bunk beds, room for up to 4 people, unisex, shared bathroom, fan cooled
• Beach Tent (from October 2026) – double configuration, en-suite bathroom, fan cooled, device charging.
• Adventure Tent (from October 2026) – double or twin configuration, en-suite bathroom, fan cooled, device charging.
What is a shared room?
A shared room is like a dorm. There are 4 beds in each room (two sets of bunks) with power points to charge devices and reading lights available for each bed. Each shared room has an en-suite bathroom (shared use by the 4 guests).
Are there hair dryers in the bures?
There are no hair dryers in the bures but are available on request.
Are towels and linens provided?
Yes, all towels (including beach towels) and bed linens are included and provided.
FOOD & DRINK
Are meals included?
Our daily meal plan is mandatory for all guests. Currently this costs FJ$169 per adult and FJ$79 per child (5 to 12 years inclusive). Meal plans include breakfast, lunch and dinner. Filtered water and tea/coffee are available throughout the day.
How do the meal plans work?
Your meal plan begins upon your arrival at the resort. As our guests typically arrive in time for lunch, your first day will include lunch and dinner. On your departure day, breakfast only is included. If your onward transfer departs after lunch and you would like to enjoy another meal before leaving, lunch is available to purchase directly at the resort for an additional charge.
Are snacks available in between meals?
There is a snack menu at the bar which provides in-between fillers. These are charged at an extra rate and added to your room account. Don’t leave food out in your food as you may attract unwanted visitors into your room to check out what you have!
Is alcohol available?
Yes, our bar serves beer, wine, spirits, and cocktails.
What are the meals like?
• Breakfast is a mix of continental buffet and a la carte hot cooked items, prepared fresh to order
• Lunch is a la carte and will change daily depending on availability and seasonality
• Dinner is mostly a la carte however, on some nights, there will be a buffet style meal service based on a theme (Fijian style Lovo, Pizza night, Beach BBQ etc)
ACTIVITIES & EXCURSIONS
What activities are available?
Snorkelling, cultural village visits, kayaking, paddleboarding, hiking, beach volleyball, and swimming with manta ray (seasonal - May to October only). Scuba diving is available utilising our partners, Reef Safari.
Do you provide snorkelling gear and water sports equipment?
Yes, snorkelling gear, paddle boards, and kayaks are all included free of charge for use while at the resort
Do you have a spa/massage?
Yes, relax into island life with a blissful massage at our open air, massage bure. Close your eyes and listen to the waves lap at the sand as all your worries fade away!
I would like to experience some Fijian culture, what do you offer for this?
You have come to the right place! Most of our staff hail from the village just over the hill called Gunu. We run daily visits to the village, schools and to church there on Sundays so you can get a real look at what island life is like in a remote Yasawa Island village.
FACILITIES & SERVICES
Is Wi-Fi available?
Satellite Wi-Fi is available throughout the resort.
Is there a power supply and what sockets are used?
We are proud to be a mostly solar powered resort. Due to this we do ask that you charge devices etc as much as possible throughout the daytime hours. Fiji uses Type I sockets (240V). Please bring adaptors if needed.
Is there a clinic or medical assistance on the island?
Basic first aid by our staff is available; serious medical care requires transfer to the mainland (Nadi). As medivac will incur costs, travel insurance is highly recommended.
Do you have a kids club?
There is no kids club on site. There are a range of daily activities available to keep kids, and adults, entertained. Babysitting can be arranged on request.
Are there laundry facilities on site?
Yes, we offer a same day (as long as the laundry is provided before 10.00am) laundry service on site for a fee – your clothing will be returned around 5:00pm (please note we are not able to offer this service on your last day due to the boat departure times).
Do you have a shop?
Our shop (in the reception bure) is open daily offering a small range of merchandise & general items available for purchase
Are there any games available on site?
A range of board games are available for your use (stored in the reception bure). We also offer a small swap library of books. Feel free to borrow these during your stay and return before departure. We are grateful for any books you may wish to donate. There are also a range of outdoor games available for guest use.
PRACTICAL INFORMATION
Is the resort family/kid friendly?
• Children 5 years and over are welcomed at the resort on the basis that they are accompanied by a parent / guardian.
• Children aged 5 to 12 years inclusive pay child meal rates, children 13 years and over are considered as adults (for meals).
• Children under the age of 18 years are not permitted to stay in the shared accommodation.
• There is no Kids Club at the resort, but we do offer babysitting on request.
Do I need travel insurance?
Nobody wants to think about things that might go wrong on their holiday, but things can and do happen. Make your trip more enjoyable and travel with confidence by purchasing travel insurance. Policies vary; we suggest you read yours thoroughly.
ACCESSIBILITY & SPECIAL REQUESTS
Is the resort wheelchair accessible?
No. Being on a remote island, accessible only by boat means there is very limited accessibility due to the terrain, our bures and bathrooms are also not wheelchair accessible. Please contact the resort to discuss needs.
Can you accommodate dietary requirements?
Yes please notify the resort in advance of your arrival for vegetarian, vegan, glutenfree, or allergy needs.
PACKING & WHAT TO BRING
What should I pack?
Lightweight clothing, swimwear, reef-safe sunscreen, hat, reef shoes, insect repellent, reusable water bottle, basic meds, travel insurance documents, and snorkelling gear if preferred.
Is reef-safe sunscreen required?
Strongly recommended and sometimes required to protect coral reefs. Bring mineralbased sunscreen labelled reef-safe.
Are there bugs & mosquitoes?
We are a pristine tropical island with an abundance of tropical vegetation. You may notice some tropical insects, geckos, ants, beetles, land crabs and toads after rain All are harmless. Mosquitoes go hand in hand with any tropical destination. Fortunately, as we are located in the West of Fiji, being the driest area, we do not experience as many as other regions. We also take preventative measures, such as twice daily misting of the resort grounds and all windows are fly screened.
Are drones allowed?
Due to safety and privacy concerns, Mai Sunset Beach Resort requests that you check with the Resort Manager before the operation or use of unmanned aerial systems, or drones.