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INNOVATION IN SERVICES AND THE KNOWLEDGE CREATION PROCESS

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FEDERAL UNIVERSITY AT SANTA CATARINA Federative Republic of Brazil Post-Graduate Program in Knowledge Engineering and Management

MaurĂ­cio Cordeiro ManhĂŁes

INNOVATION IN SERVICES AND THE KNOWLEDGE CREATION PROCESS: a proposal for a service design method.

FlorianĂłpolis - SC August 2010

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INNOVATION IN SERVICES AND THE KNOWLEDGE CREATION PROCESS by Mauricio Manhaes - Issuu