March Newsletter

OPPORTUNITIES Turning CHALLENGES

By MOHAMMED EMAM, Cluster Director of Revenue

In times of uncertainty, true strength is revealed and this Ramadan was no exception. Amid operational challenges caused by regional disruptions and reduced international travel, the Reservations Department rose above expectations. What initially appeared to be a period of potential loss became an opportunity for innovation and adaptability.

By shifting focus to local guests and enhancing direct booking strategies, the team found new ways to drive performance. Supported by Sales through targeted promotions, and by Front Office and Guest Relations through meaningful guest engagement, a unified effort emerged.

The result was not just meeting targets—but surpassing expectations. This achievement stands as a powerful reminder that with teamwork, determination, and a shared vision, even the most difficult circumstances can be transformed into success.

I would like to to personally

Despite the encountered, patience, and all the difference

You did not expectationsthem and achieved with excellence I am truly proud have accomplished Wishing you blessed Eid ones.

Ramadan in Makkah is always significant period for operations, and this year even more challenging.

However these despite adversities. Your efforts ensured that our guests experienced smooth and comfortable during those critical time Your contribution made difference, and it is appreciated.

Thank you, and well done everyone. Kind regards,

HEROES Hospitality Beyond the Bill

Storiesthat inspire

Embarrassment Into Gratitude.

At Jasmine Café, a regular guest realized he didn’t have his card or enough cash to pay, leaving him embarrassed in front of his friends. Noticing his unease, Maher quickly reassured him and secretly covered the bill himself, allowing the guest to enjoy his evening stress-free. The next day, the guest returned to repay him, deeply moved by Maher’s kindness.

This simple act of generosity turned a potentially embarrassing moment into a memorable experience of warmth and connection—showing that true hospitality is about the heart, not the bill.

MAHER MUHAMMAD Waiter

FOOD & BEVERAGES

HERO STORY WINNERS

HEROES| MARCH Pride & Inspirations

HERO STORY CITATIONS

The Best Hero Stories for March 2026 celebrate team members who went above and beyond in showing care, dedication, and initiative.

Hattan Jan earned Best Story of the Month for his heartfelt effort in helping a stranded guest in a wheelchair, patiently searching through the crowd until he ensured her safety.

Amin Alajam was also recognized for stepping up immediately as the first responder during a vehicular accident involving Ayman Banjar, Cluster Assistant Director of F&B.

Abdullah Al Habri and Ahmed Al Hatmi were likewise appreciated for their meaningful contributions and commitment.

HEROES| MARCH Pride & Inspirations

March made history—93 hero stories, 103 team members, one powerful result. A true reflection of commitment, teamwork, and excellence in action.

Hajar went beyond her duty personally buying coloring books after her shift to turn a little girl’s disappointment into joy and keep her promise.

HEROES|MARCH Inter-Catcher

The Hero Program thrives because of the people who choose to see greatness in others. Behind every inter-catch is a leader who took a moment to recognize something meaningful.

Our 13 executives are the driving force behind this culture of appreciation, ensuring that acts of dedication are seen and celebrated. True heroism is not only about what we do, but also about how we recognize others especially those from different departments by seeing the beauty in their work and shining a light on their efforts.

HEROES|MARCH Most Hero Production

March stands as a milestone for our Hero Program For the first time, every one of the 13 departments went beyond their targets, resulting in 103 heroes a true reflection of collective excellence

With 93 stories created, much of this success stems from our Ramada operations, where opportunities to go above and beyond are embraced at every moment

WHEELS MARCH Best of 6 OF SUCCESS 4 |

February performance results indicate a high level of departmental alignment and execution. The Front Office Team achieved the highest score at 99.66%, followed by the Quality Service Team at 99.42% and Kitchen/Stewarding at 98.40%.

Meanwhile, Engineering, Learning & Development and Food & Beverages ranked th, 5th and 6th with scores of 97.60%, 97.50%, and 97.20%, respectively.

These results demonstrate not only strong performance but also sustained commitment, accountability, and alignment with organizational objectives.

PEOPLE HUMAN RESOURCES Ramadan Task Force

Contributed by:

FOWZI AL GHAMDI

Cluster Director of HR

During Ramadan 1447H (2026), which began on February 18, 2026 and concluded on March 20, 2026 with the celebration of Eid al-Fitr, the hotel experienced a significant increase in activity. This was especially evident during the fasting month, as Muslims from around the world traveled to Madinah and Masjid al-Haram in Mecca to perform Umrah and offer Taraweeh and Tahajjud prayers, particularly during the last ten days of Ramadan. As a result, the hotel operations became exceptionally busy.

Intazar Ahmed from the HR Department stepped in to address the manpower shortage in the Kitchen Department. After completing his duties in HR, he extended his support by working as a Chef in the kitchen for six (6) hours daily. Through his efforts, he was able to assist in fulfilling key kitchen responsibilities, especially during Iftar, when guests gather in the restaurant to break their fast.

For the duration of the Ramadan period, Intazar continuously supported the Kitchen Department. His dedication and willingness to go beyond his role made a significant contribution to the team during this critical and demanding time.

PEOPLE HUMAN RESOURCES Sweet Eid

Contributed by:

NOJOOD AL SABRY

Cluster Assistant Director of HR

During the joyous celebration of Eid’l Fitr 2026, a day marked by gratitude, unity, and festivity, the HR Department organized a delightful initiative to bring smiles to all team members.

After performing Salatul Eid’l Fitr, employees gathered at Al Multaqaa Restaurant, where a arranged Sweet Corner awaited them. The setup was filled with a variety of delicious treats, symbolizing the sweetness of the occasion and the spirit of sharing after the holy month of Ramadan.

The atmosphere was warm and cheerful, as colleagues greeted one another with heartfelt “Eid Mubarak,” exchanging smiles and well wishes.

This simple yet meaningful gesture by the HR Department reflected the organization’s appreciation for its employees’ dedication and hard work, especially during the busy Ramadan season. It also strengthened the sense of community and belonging among everyone.

Indeed, the Eid’l Fitr 2026 celebration at Al Multaqaa Restaurant was not just about sweets it was about unity, gratitude, and creating memorable moments that will be cherished by all.

PEOPLE

Contributed by:

KHAWLAH HAMAD

L&D

Supervisor

LEARNING & DEVELOPMENT Leadership Training

The Architects of Excellence: Building the Future of Makkah Hotel & Towers April 2026 – December 2026

At Makkah Hotel & Towers, we believe leadership is a journey, not a destination. Our Potential Team Members Program is a strategic transformation designed to turn ambition into impact. From Front Office and Reservations to Engineering and IT, we are uniting 14 diverse departments under one guiding principle: “Learning Commitment is Counted.” The Roadmap to Leadership:

• Specialized Growth: Over 25 training modules, including Developing Your Potential (DYP), LEAD 1&2 Programs, and Advanced Leadership Workshops.

• Beyond Theory: A blend of On-the-Job Training (OJT) and professional coaching using the GROW & SMART models.

• Operational Mastery: Focused development in financial awareness, strategic planning, and cross-functional collaboration.

This is more than a program; it is our 2026 Mission in action empowering the individuals who will shape the future of hospitality.

PEOPLE FOOD & BEVERAGES Exchange Gifts

Contributed by:

SAHAR SAMKARI

F&B Administrative Manager

Eid Celebration: Exchanging Gifts in a Joyful Atmosphere:

In a joyful and festive atmosphere celebrating Eid Al-Fitr, we exchanged gifts in warm moments that reflected a spirit of appreciation and connection among everyone. The gifts were not merely material items, but sincere expressions of gratitude and the strong relationships that bring us together. This initiative created a special sense of warmth and happiness, where smiles were shared and the true meanings of giving and care were beautifully expressed, making the occasion even more memorable and leaving a lasting positive impression on all.

PEOPLE FOOD & BEVERAGES Gift-Giving

Contributed by:

RANEEM ZAKI

F&B Secretary

Eid Chocolate Distribution

On the 29th day of the blessed month of Ramadan, the Food and Beverage team led a special initiative by distributing Eid chocolates, presented by the senior management, to the managers of the best performing departments and their assistants, in recognition of their outstanding efforts and continuous dedication. This gesture reflected the spirit of appreciation and motivation upheld by the management, and contributed to fostering a warm and joyful atmosphere in anticipation of the upcoming Eid Al-Fitr celebration.

PEOPLE FOOD & BEVERAGES Team Building

Contributed by: SAHAR SAMKARI

F&B Administrative Manager

Celebrating Mr. Ayman’s Safe Return: A Warm

Team Gathering

:

In a warm and heartfelt atmosphere, we celebrated Mr. Ayman’s safe return after the incident. Moments of joy were evident on everyone’s faces as we expressed our happiness and gratitude for his safety, wishing him continued health and well-being.

This simple celebration reflected the spirit of camaraderie and mutual support within the team, highlighting the values of cooperation and care that unite us.

Team Building

As part of our commitment to strengthening team spirit and fostering a positive work environment, we celebrated the birthdays of our employees born in March by organizing a thoughtful gesture and presenting them with small tokens of appreciation, in recognition of their efforts and gratitude for their continuous dedication. This initiative contributed to boosting team morale, reinforcing a sense of belonging, and promoting a culture of appreciation and care that we believe is essential in creating a motivated and positive workplace.

PEOPLE FOOD & BEVERAGES High 5

Contributed by:

SAHAR SAMKARI

F&B

Administrative Manager

Honoring 15 Employees with “High Five” Certificates for March Achievements

In recognition of the outstanding efforts of our employees during the month of March, Mr. Ayman honored 15 staff members by presenting them with a "High Five" certificate. This initiative reflects the management’s appreciation for dedication and hard work, while fostering enthusiasm and motivation among team members, emphasizing the importance of acknowledging efforts to achieve the best results.

PEOPLE FRONT OFFICE High 5

Contributed by:

KING

KHALID AYUNAN

Front Office Admin

RUSDIYANTO SABAN

SPA Therapist

NISREEN KAFYAH Telephone Operator

AGUS SUTRISNO

SPA Therapist

Every successful operation has people who quietly make a big difference.

And for Front Office, we are proud of Rusdiyanto Saban, Agus Sutrisno, and Nissreen Kafyah as our High Five Awardees for their outstanding dedication during the Ramadan period.

They have demonstrated exceptional commitment by being consistently punctual, reliable, and always available, which greatly contributed to the smooth operation of the Front Office during this busy season. Despite shifting of working hours regularly, you never head them complaints, thus, their positive attitude and strong sense of responsibility reflect the true spirit of teamwork and service excellence.

Their dedication sets a wonderful example for the entire team.

PEOPLE SALES & MARKETING Back to Work

Contributed by:

ZOBIDA JAMEEL

Sales Coordinator

Welcoming Back After Eid: A Gesture of Appreciation and Connection

Following the blessed Eid Al-Fitr holidays, our team marked the return to work with a warm and thoughtful initiative, visiting department heads across the hotel to extend heartfelt Eid greetings

As part of this gesture, chocolate boxes were distributed as a symbol of appreciation, positivity, and renewed energy for the period ahead These visits created a moment of connection, reflecting the spirit of unity and mutual respect that defines our workplace.

The initiative aimed to strengthen internal relationships, celebrate the successful completion of the season, and foster a welcoming atmosphere as we resume operations after Eid.

Through simple yet meaningful gestures, we continue to reinforce our commitment to a supportive and collaborative work environment, where appreciation and recognition remain at the core of our culture.

At all times, our goal remains the same: to build a positive workplace culture that reflects our shared values and enhances team spirit across all departments

PEOPLE QUALITY SERVICE

Eid Celebration

Contributed

by:

RATAJ BANAKHR

Guest Experience Agent

The Guest Experience Team organized a special initiative to spread joy and appreciation across the hotel. Thoughtfully prepared Eid gifts and chocolates were distributed to various departments and team members, creating a warm and festive atmosphere.

The initiative was met with great enthusiasm, as colleagues expressed their happiness and appreciation. This reflects the team’s commitment to fostering a positive workplace environment and sharing meaningful moments during special occasions.

PEOPLE QUALITY SERVICE Team Achievements

Contributed by:

ISLAM HAMDI

Director of Quality

The Guest Experience and Quality Team proudly celebrated remarkable achievements during this period, reflecting their continuous dedication to excellence and high performance standards. The team achieved outstanding results in the 4 Wheels of Success (4 WOS) initiative, reaching an impressive 98% score, which highlights their strong commitment to quality service, teamwork, and operational excellence.

In addition, the team was recognized for their consistent efforts through multiple Hero recognitions, including 1 Silver and 4 Bronze awards, showcasing individual contributions and impactful guest experiences delivered by the team members. These accomplishments demonstrate the team’s passion, consistency, and commitment to delivering exceptional service and creating memorable experiences for all guests.

PEOPLE SAFETY & SECURITY Team Housing

Contributed by:

MOHAMMED KHASHAN

Housing Supervisor

Ramadan at the Team Housing

With the hotel's high occupancy rates and extended working hours, employees expect to find comfort and convenience upon returning to their accommodations They also anticipate the provision of all necessary services and recreational activities to alleviate work-related stress This is where the Accommodation Team's efforts come in They have worked diligently, demonstrating a commitment to the highest standards of cleanliness and ensuring a comfortable environment for our colleagues

This achievement is a testament to the teamwork, dedication, and sense of responsibility demonstrated by all team members

QUALITY HOUSEKEEPING & LAUNDRY Ramadan Rush

Contributed by:

TARIQ AL SAEED

Assistant Executive HK Manager

Outstanding Performance by the Housekeeping Team During the 20th Day of the Holy Month of Ramadan

Exceptional Teamwork Ensuring Rooms Are Ready for Guests Despite High Occupancy

During the blessed days of the Holy Month of Ramadan, the Housekeeping Team at Makkah Hotel & Towers has demonstrated extraordinary dedication and professionalism in maintaining the highest standards of service.

On the 20th day of Ramadan, with very high occupancy levels, the team successfully managed the preparation of 315 rooms in the Hotel and 574 rooms in the Towers After guest checkouts, rooms were cleaned, inspected, and prepared immediately for incoming arrivals, managing multiple back-toback room turnovers efficiently

Despite the demanding schedule and continuous guest arrivals, the Housekeeping team ensured that every room met the hotel’s high standards of cleanliness, comfort, and readiness for guests.

This remarkable effort reflects the team’s strong commitment, teamwork, and dedication to providing an exceptional hospitality experience for all guests visiting during the holy month

Special appreciation goes to the entire Housekeeping team for their hard work and outstanding service during this busy Ramadan period. 24

QUALITY INFORMATION TECHNOLOGY Ramadan Rush

Contributed by:

AHMED HAWSAWI

IT Coordinator

As part of the IT Department’s commitment to delivering high-quality services, a comprehensive inspection and testing initiative was conducted on one of the days in March during the holy month of Ramadan. During this effort, more than 20 rooms were checked and tested within a single day to ensure optimal internet performance.

The initiative aimed to:

• Verify the stability and efficiency of internet connectivity

• Address any technical issues promptly

• Ensure a smooth and secure user experience

This effort reflects our ongoing commitment to enhancing technical services and maintaining high Guests satisfaction, especially during Ramadan when reliance on digital services increases.

.

QUALITY SAFETY & SECURITY Crowd Management

Contributed by:

BASSAM AL ZAHRANI Chief Safety

Safety Team Preparations and Crowd Management During Ramadan

The holy month of Ramadan is a special period in the Islamic world, witnessing a significant increase in worshippers attending Taraweeh and Tahajjud prayers In line with the Safety Department’s commitment to providing a safe and comfortable environment for guests and visitors, crowd management has become one of the most critical tasks during this season

This sensitive task requires meticulous planning and effective execution to prevent congestion and ensure smooth and safe movement. Accordingly, during Ramadan 1447 AH, the Safety Department mobilized a number of volunteers specialized in crowd management, under the supervision of the Safety Division, to support ongoing efforts and enhance preparedness, ensuring the highest standards of safety and prevention of accidents or emergencies.

The Safety Department has implemented comprehensive crowd management plans, focusing on several key areas, including: Designating Locations and Routes: Prayer areas and accessible zones were carefully identified, with a dedicated prayer hall on the fifth floor for hotel guests, complemented by clear signage to facilitate easy access.

Organized Distribution of Worshippers: Worshippers are distributed across all prayer halls and areas in an organized manner to avoid overcrowding and ensure smooth entry and exit. Each hall accommodates over 300 worshippers at a time across different areas, providing a safe and comfortable experience for everyone Identifying Peak Times: High-density periods, such as Taraweeh prayer times, have been monitored, with special organizational measures applied during these times.

Enhancing Safety Procedures: First aid teams and necessary support are available, with strict adherence to preventive and health measures. During this Ramadan season, the safety team handled 500 alerts and 200 medical cases, reflecting their high readiness and immediate response to any emergency.

Crowd management during Ramadan is one of the key initiatives undertaken by the hotel’s Safety Department These efforts contribute to providing a safe and comfortable experience for guests and visitors and reflect the hotel’s commitment to delivering the highest levels of service and care during this blessed month.

QUALITY PURCHASING The Silent Force

Contributed by: MALLICK MASUD

Purchasing

Office Manager

Long before the first guest arrived for Iftar, the Purchasing team was already shaping the success of Ramadan. Through careful planning, detailed forecasting, and close supplier coordination, they ensured that every essential item was ready before it was even needed.

As the pace intensified, so did their efforts. Deliveries were tracked, urgent requests were handled, and challenges were met with quick solutions. From supporting the Kitchen to ensuring Engineering and Housekeeping had everything in place, they became the silent force behind every smooth operation.

Their dedication extended beyond routine tasks— late nights, urgent collections, and working under pressure became part of their commitment to excellence.

The result? A seamless Ramadan experience where every department operated efficiently, and every guest enjoyed a service without disruption. Their contribution proves that true success is built behind the scenes.

QUALITY ENGINEERING Speaker System

Contributed by:

EMAD AL YASI

Operations Engineer

Integrated Speaker System Project at Makkah Hotel and Towers during Ramadan

During the holy month of Ramadan, a comprehensive speaker system project was implemented at Makkah Hotel and Towers to ensure seamless audio coverage across all towers and key prayer areas The primary objective of this initiative was to connect Towers 1,2,3,4,5 and 6 with a centralized sound system, delivering clear and synchronized Haram audio throughout the facility

System Design and Connectivity

The project involved the installation and integration of speakers across multiple floors in all six towers A structured cabling approach was adopted to maintain signal stability and audio clarity The cable routing began from the upper floors of the towers and was carefully directed downward to the sixthfloor electrical shaft From there, the system extended to the Basement Level 2 (B2), ensuring a secure and organized pathway for all connections

Audio Synchronization with Haram

A key feature of the project was the synchronization of the hotel’s speaker system with the Haram audio feed This allowed guests and worshipers within the towers to experience live audio from the Haram, enhancing the spiritual atmosphere during prayers and religious activities throughout Ramadan

Additional

Coverage Areas

In addition to the tower-wide installation, dedicated speakers were installed in important prayer areas within the hotel:

• Sixth Floor Mosque: Equipped with a high-quality speaker system to ensure clear audio for congregational prayers

• Eighth Floor Mosque: similarly enhanced with synchronized audio to provide an immersive and uninterrupted prayer experience

Conclusion

This speaker system project significantly improved the audio infrastructure of Makkah Hotel and Towers, ensuring reliable, highquality sound distribution across all towers and prayer spaces By integrating the system with the Haram audio feed and implementing a robust cabling network, the project successfully enhanced the spiritual experience for guests during Ramadan

The cabling network was then routed upward to the first floor, where it was connected directly to the STC room This connection served as a critical link between the distributed speaker system and the central control infrastructure Finally, the system was extended to the control room, where it was integrated with the main amplifier, enabling centralized audio management and distribution

GUESTS

Contributed by:

SAHAR SAMKARI

F&B

Administrative Manager

FOOD & BEVERAGES Exchange Gifts

VIP Gift Delivery During Eid Al-Fitr Celebrations

During the Eid Al-Fitr celebrations, our department carried out a special task of delivering gifts and chocolates to VIP guests. This initiative helped enhance the festive spirit and spread joy among the visitors, reflecting the team’s commitment to providing an elegant and memorable experience that captures the true essence and happiness of the holiday.

GUESTS KITCHEN & STEWARDING Saudi Corner

Contributed by:

AHMED KAMRAN

Junior Executive Sous Chef

A standout feature of the experience was the specialized Saudi Food Corner, which paid homage to the Kingdom’s rich culinary heritage. This section highlighted traditional dishes prepared with authenticity and care, allowing guests to reconnect with familiar flavors or discover the essence of Saudi cuisine for the first time. The emphasis on local food not only celebrated tradition but also added a meaningful cultural depth to the overall buffet.

Complementing the main courses was an elaborate salad and pastry display, crafted to be as visually appealing as it was delicious. The salad buffet showcased a vibrant variety of fresh ingredients, thoughtfully arranged to offer both classic favorites and innovative combinations. The pastry section, on the other hand, was a true centerpiece—featuring an array of delicately prepared desserts that reflected both local sweets and international confections, presented in a refined and artistic manner.

GUESTS KITCHEN & STEWARDING

Eid Set-up

Contributed by:

AHMED KAMRAN

Junior Executive Sous Chef

What truly made this grand Eid set-up possible was the unwavering dedication and teamwork behind the scenes. The Chefs, Stewarding team, and Food & Beverage team came together as one cohesive unit, working tirelessly to ensure that every element—from preparation to presentation—was executed flawlessly. Their commitment to excellence, attention to detail, and passion for hospitality were evident in every aspect of the buffet.

Together, they created more than just a dining service they crafted an experience where guests could feast with their eyes and their appetite, enjoying a sense of warmth, abundance, and celebration that defines Ramadan.

In essence, the Ramadan Iftar and Sohur buffet stood as a true reflection of unity, creativity, and cultural pride—an experience designed not only to satisfy hunger, but to create lasting memories during this blessed and meaningful time.

GUESTS

Guest Online Reviews

Online guest feedback is more important than ever in the hospitality industry. Using Revinate, we have been able to gather and analyze reviews and surveys from Google, Booking com, TripAdvisor, and more-all in one place.

Thanks to the unified effort of our amazing team, our property has proudly held a good spot on this vital Guest Review platform since last year, reflecting our commitment to exceptional guest experiences

GUESTS QUALITY SERVICE

Special Moments

Contributed by:

RATAJ BANKHAR

Guest Experience Agent

Birthday Celebration

A memorable birthday celebration was arranged for a young guest, Mohammed, following his mother’s request for a surprise. A cake and selected amenities were carefully prepared, along with a small in-room celebration to make the occasion extra special. The experience brought great joy to both the guest and her son, creating a heartfelt and memorable moment that reflects our commitment to delivering personalized and meaningful guest experiences.

PROFIT FOOD & BEVERAGES Ramadan

Contributed by:

RANEEM ZAKI

F&B Secretary

Ramadan Season Success: Exceptional Revenues and Memorable Dining Experiences

During the holy month of Ramadan, with its joyful and spiritual atmosphere, the Food and Beverage Department achieved outstanding revenues totaling 9,185,336 SAR. The delightful dining experience and festive ambiance attracted visitors and allowed them to fully enjoy the Ramadan moments, making this season a resounding and vibrant success.

This achievement is the result of the team’s continuous efforts to deliver the highest level of service and quality, while ensuring a unique experience that combines comfort, enjoyment, and the spirituality of the holy month.

During the holy month of Ramadan, Jasmine Café achieved outstanding sales totaling 339,680 SAR, amid a large turnout of guests who enjoyed the café’s unique atmosphere. The venue was bustling with visitors who loved spending time there with family and friends, reflecting the café’s popularity as well as the quality of its service and offerings.

This success contributed to strengthening the café’s reputation as a preferred destination for visitors during Ramadan, highlighting the team’s commitment to providing an exceptional experience that combines comfort and quality.

PROFIT FOOD & BEVERAGES Ramadan

Contributed by:

RANEEM ZAKI

F&B Secretary

Ramadan Sales Success at Garden Café: Staff Efforts and Guest Satisfaction:

During the holy month of Ramadan, the Garden Café achieved remarkable sales totaling 41,229 SAR, reflecting the outstanding efforts of the staff in serving visitors and encouraging purchases. The café experienced a high turnout of guests who enjoyed the comfortable and inviting atmosphere, contributing to an enhanced visitor experience and excellent results during this blessed period. This success is a direct result of the team’s dedication and collective effort, ensuring the highest level of service and quality to guarantee guest satisfaction and enjoyment during their time at the café.

PROFIT FRONT OFFICE

Contributed by:

RAWAN MALKHAR

Front Office Supervisor

Total Upselling: 283,614

We are proud to recognize Mohammad Halawani and Ahmed Al Ghamdy for being our consistent Top Upsellers in the Front Office team. Their dedication, professionalism, and commitment to guest service have made a significant contribution to the success of our upselling program.

Through their excellent communication skills and ability to understand guest preferences, they consistently promote our hotel services and room upgrades effectively. Their efforts not only enhance the guest experience but also play an important role in increasing the hotel’s revenue.

Total Upselling: 282,605.00

Their outstanding performance sets a great example for the entire team and reflects the Front Office commitment to excellence.

THE PEOPLE BEHIND THE

CONTRIBUTORS

THE 4 WHEELS OF SUCCESS CHAMPIONS

REGULAR CONTRIBUTORS

We extend our sincere thanks to all contributors for making the March edition another engaging and valuable publication. Your efforts continue to shape a newsletter that reflects our shared success.

NOJOOD AL SABRY Asst. Executive HK Manager

BADRUDIN ABUBAKAR HR Supervisor Hotel

EMAD AL YASI Operations Engineer

SAHAR SAMKARI F&B Administrative Manager

RANEEM ZAKI

F&B Secretary

AHMED KAMRAN Junior Executive Sous Chef

MALLICK MASUD Purchasing Office Manager

EMTENAN BUKHARI Guest Experience Manager

BASSAM AL ZAHRANI Chief Safety

ZOBIDA JAMEEL Sales Coordinator

KING KHALID AYUNAN FO Admin

RAWAN MALKHAR FO Supervisor

TAREK ELSAIED Asst. Executive HK Manager

KHAWLAH HAMAD L&D Supervisor Arabic Version

FEATURED CONTRIBUTORS

FOWZI AL GHAMDI Cluster Director of HR

ISLAM HAMDI Director of Quality Service

MOHAMMED EMAM Cluster Director of Revenue

AHMED HAWSAWI IT Coordinator

RATAJ BANKHAR Guest Experience Agent

MANAGING EDITOR

ALVIN TAWAKIM Office Manager

EDITOR IN CHIEF

ABDULRAHMAN AL ZAHRANI Hotel Manager