LOOKING AHEAD
We begin 2026 with pride and hope.
Last year, we achieved success through teamwork and dedication.
This year, we continue with the same spirit- working together, improving together and succeeding together. One Team. One Dream. Always..
MESSAGE fromtheVPHospitality&Hajj Saad
I am pleased to welcome you to the launch of our first official newsletter this year.
This platform has been developed to provide clear communication on our recent achievements and our strategic direction moving forward.
The past period required resilience, adaptability, and strong collaboration. Thanks to your dedication, we successfully navigated those challenges.
Now, we focus on the future - a future that promises growth, opportunity, and continued excellence.
The content of this newsletter reflects your contributions and best practices. I encourage you to take pride in the collective success showcased within these pages.
Let us continue building momentum together..
NOTES FromtheHotelManager
Abdulrahman
AL ZAHRANI
Editor in Chief
Dear Team,
It is with great pride and excitement that we welcome you to the very first monthly edition of “One Team. One Dream.” -the official newsletter of Makkah Hotel and Towers.
This newsletter was re-created with one purpose: to celebrate our people, share our successes, highlight our progress, and strengthen the connection between all departments. Every achievement in our hotel begins with teamwork, and this platform is a reflection of that shared spirit
In each edition, you will find inspiring success stories, performance highlights, renovation updates, team achievements, and important announcements. Most importantly, you will find stories about you — the individuals who bring dedication, professionalism, and heart into everything you do.
“One Team. One Dream.” is more than a theme. It represents our culture. It reminds us that while we may work in different departments and roles, we are united by one mission: delivering excellence and creating memorable guest experiences.
As we begin this monthly journey together, we encourage everyone to engage, contribute, and share ideas This newsletter belongs to all of us It is a space to recognize effort, celebrate growth, and inspire one another.
Thank you for being part of this incredible team. Your commitment, passion, and teamwork are what make our hotel stronger every day
HEROES Storiesthatinspire.
Together, by living these values every day, we continue to build a culture where excellence is not an act but a habit..
At Makkah Hotel and Towers, excellence is not a one-time achievement - it is a legacy In 2026, we proudly continue that legacy with a renewed call to action: Be a Hero.
Heroism is at the heart of who we are It is reflected in the moments when a team member steps forward to solve a problem, support a colleague, protect a guest experience, or go beyond expectations in challenging situations These actions define our culture and strengthen our reputation
This year, our Heroism Program introduces four recognition categories, celebrating dedication and consistent impact
Each level represents more than the number of stories it represents courage, responsibility, teamwork, and passion for service Every hero story shared throughout the year builds our collective strength and inspires others to rise to the occasion
The message is clear: Heroism is not limited to one department or one role It belongs to all of us Whether in front of the guest, behind the scenes, or supporting operations, every team member has the opportunity to make a difference
As we move through 2026, let us challenge ourselves to act with purpose, serve with heart, and lead with integrity
The legacy continues because of you
Step forward Make an impact Be a Hero.
JANUARY HEROES A powerful start to 2026
January set the tone for an extraordinary year, with 47 inspiring heroes who went above and beyond their daily responsibilities. Each story reflected dedication, courage, and a true commitment to excellence. These 47 individuals represent the spirit of our culture where excellence is not optional but intentional.
HERO JANUARY BEST STORIES
STORIES OF THE MONTH
STORIES
CITATIONS
BEST HERO STORIES: Celebrating Excellence Across Departments
proudly recognizes team members who embody our core values through outstanding commitment and decisive action. This month, Hamed Masoud and Basel Borah were honored with the Best Story of the Month award, reflecting their exceptional dedication and the impact of their contributions on colleagues and guests alike. Faisal from Security and Yara from Quality Service were recognized as runner-ups for their remarkable efforts, demonstrating that heroism comes in many forms.
HERO JANUARY
MOST HEROES INTER-CATCHER
Kudos to the Housekeeping & Laundry team for smashing the target with 8 stories, Food & Beverages for 7 and Revenue & Reservations for 2. Their heroism and commitment were celebrated by our Executive Team, a true proof that our culture of excellence is alive and thriving.
The strength of our Hero Program lies not just in the stories themselves, but in the eyes that spot them.
Our executives Essam Maksoud, Cluster Executive Housekeeper and Laundry, Islam Hamdy, Director of Quality Service, Sayed Osman, Executive Chef Bassam Al Zahrani, Chief Safety and Elnabigha Saad, Cluster Director of IT play a vital role in these intercatches, noticing heroic efforts as they happen and ensuring team members are recognized in real time and never go unnoticed.
PEOPLE Recognition Moments
PEOPLE Recognition Moments
CELEBRATING JANUARY STARS
As we kick off the year with momentum and excellence, we are proud to recognize the outstanding performers who have gone above and beyond in January. Their dedication, commitment and consistent excellence reflect the very heart of our service culture
▪ FRONT OF THE HOUSE
Mayasem Hzazi, Telephone Operator consistently demonstrated professionalism and attentiveness in every guest interaction Her ability to anticipate guest needs and provide prompt, courteous service ensures that every call reflects the high standards of our hotel Mayasem’s dedication sets the tone for the Front Office team and exemplifies the spirit of hospitality we aim to deliver every day
▪ HEART OF THE HOUSE
Fajar Hidayatulloh, Commis 1 demonstrated remarkable dedication in ensuring culinary excellence and consistency. Fajar’s attention to detail, creativity, and reliability in the kitchen have made a tangible impact on guest dining experiences, contributing to the overall reputation of our Food & Beverage services.
▪ REVINATE STAR
Murde Al Zahrani, Front Office Agent
Earning 10 positive online guest reviews on Revinate. Murdee’s attentiveness, proactive problem-solving, and warm guest interactions have not only enhanced guest satisfaction but also strengthened our online reputation. His commitment to excellence inspires his colleagues to consistently deliver top-tier service.
▪ BEST ROOM
Zulfiqar Ali, Mason
Kaleemullah Akhtar, Housekeeping Supervisor
Both have shown exceptional commitment to maintaining their rooms with safety, cleanliness, and organization, setting a strong example for their peers and fostering a responsible, respectful living environment.
Front of the House
Heart of the House
Revinate
Best Room
PEOPLE Recognition Moments
Cluster Assistant Director of HR
RAFFLE program
Be Our Guest: Rewarding Excellence
To honor the outstanding contributions of our team members, the Be My Guest program offers a special opportunity for our Monthly Awardees from Star of the Month to Heroes of the Month Awardees are invited to enjoy a complimentary dining experience for two at our hotel restaurant, along with a one-night stay in a guestroom with bed and breakfast.
This initiative celebrates your dedication and hard work while giving you a chance to relax, indulge, and experience the hospitality you help create every day.
NOJOOD AL SABRY
PEOPLE Human Resources
NOJOOD AL SABRY
Cluster Assistant Director of HR
On January 14, HR organized a “Thank You Day” celebration to recognize and appreciate the hard work, excellent performance and strong commitment of all team members to the company and its owners.
The gathering was headed by Mr. Fawzi AlGhamdi, Cluster Director of HR, together with the Department Heads. The celebration took place at Al Multaqaa Restaurant, and the program commenced at 1:00 PM.
During the event, each Department Head delivered a message of appreciation to their respective teams. HR prepared a special food offering with a variety of choices for all attendees.
The gathering concluded on a positive note, with team members expressing their happiness, followed by a photo session with the Department Heads.
PEOPLE Human Resources
FOWZI AL GHAMDI Cluster Director of HR
ANNUAL TEAM MEMBERS SURVEY
88.4% OVER-ALL SATISFACTIONS
From January 18 to 21, 2026, over four (4) Annual Team Member Survey. The survey was designed to be easy and convenient, with the survey link shared via WhatsApp and access provided through a QR Code, allowing team members to participate effortlessly.
The survey aims to identify opportunities for improvement across the six (6) key sections. Team members’ feedback is extremely important, as it helps us enhance our workplace environment and overall team member experience.
A total of 689 team members from all departments were expected to participate. However, 649 team members completed the survey, while the remaining team members were on country vacation during the survey period.
Regardless of whether the results across the six sections are positive or indicate areas for improvement, HR remains committed to taking action, improving processes, and delivering better services to ensure team member satisfaction.
Do not stop
next survey.
PEOPLE Human Resources
AFAF FATANI Recruitment Manager
THE NEWLY HIRED
At the beginning of 2026, we are pleased to welcome two new team members who have joined the Kitchen and Safety & Security Departments as part of their onboarding journey at Makkah Hotel & Towers.
We warmly welcome Anas Al Harbi, who has joined us as Safety Specialist, and Mostafa Abdelrahman, who has joined as Demi Chef de Partie. The photo was taken during the Orientation Day, conducted as part of the New Hire Roadmap, and attended by Hadianto Harijadi - Cluster L&D Manager, Chef Sayed Osman - Executive Chef and Essam Abdelmaksoud – Cluster Executive Housekeeper & Laundry.
Once again, welcome to Makkah Hotel & Towers, where we work together as one family We encourage you to start building your careers with us growing, learning and exploring the hospitality industry while supporting your colleagues along the way.
Welcome aboard!
PEOPLE Learning & Development
KHAWLAH HAMAD L&D Supervisor
The English Language Courses conducted throughout 2025 and 2026 have played a significant role in strengthening communication skills among our team members and supporting their professional development The program included two learning groups, a Basic Level and Level 1, designed to address different language needs and competencies. Over the course of the sessions, participants explored essential areas such as professional and self-introduction, common daily conversation habits, and fundamental grammar structures that they could immediately apply in their workplace interactions.
By developing these core language skills, participants gradually gained greater confidence in expressing themselves, communicating their roles and responsibilities, and engaging in meaningful conversations with guests. This increased confidence has enabled them to interact more positively, understand guest needs more effectively, and build genuine connections that reflect the spirit of hospitality As a result, the improved communication abilities of our team members have contributed indirectly to enhanced guest satisfaction, more positive feedback, and a more memorable guest experience in everyday encounters.
The courses were delivered from the last week of November 2025 until February 2026 and continued on a weekly basis from Sunday to Wednesday. The Basic Level sessions are held on Sunday and Tuesday, while Level 1 sessions take place on Monday and Wednesday Throughout this period, the participants have demonstrated promising progress, not only in their language proficiency but also in their enthusiasm for learning, their willingness to practice, and their overall professional confidence. Beyond improving linguistic skills, the program has enriched participants’ knowledge, strengthened their interpersonal abilities, and added an element of enjoyment to their learning journey, reinforcing the value of continuous development within our hotel community
PEOPLE Safety & Security
MOHAMMED RAJA KHASHAN
Housing Supervisor
SOCIAL EVENING: BARBEQUE PARTY
AND MOVIE SCREENING
As part of our ongoing efforts to foster team spirit and strengthen social bonds among employees, the hotel organized an enjoyable event featuring a barbecue party followed by a movie screening at the staff residence. Colleagues came together for an evening full of fun and relaxation, providing them with a chance to unwind from daily work pressures and interact in a casual and comfortable environment.
The event began with a special barbecue session, where delicious dishes were prepared in a lively atmosphere, giving employees the opportunity to socialize and enjoy the meal together. This was followed by a carefully selected movie screening, offering entertainment and relaxation while further enhancing social connections among team members
This initiative is part of the hotel’s continuous efforts to support employees and increase their satisfaction by organizing diverse social and recreational activities Such events aim to foster a sense of belonging and team cohesion, while promoting a positive and productive work environment. The evening also reflects the management’s commitment to employee well-being and the importance of creating opportunities for interaction outside the formal work setting, strengthening both personal and professional relationships
PEOPLE Safety & Security
MOHAMMED RAJA KHASHAN
Housing Supervisor
A WARM WELCOMING GESTURE FOR THE TEAM AT THE TEAM HOUSING
With smiles and warm greetings, the Team Housing team warmly welcomed team members back to the staff residence after their vacation. The small celebration was our way to say, “We’re happy to have you back,” and to strengthen the sense of family among everyone.
Team members enjoyed light activities, friendly conversations, and time to reconnect with colleagues and roommates. It was a simple yet meaningful way to build stronger relationships and create a supportive atmosphere.
Events like this show our Management truly cares about its people. By focusing on well-being and team spirit, management helps team members return to work energized, happy and motivated.
PEOPLE Food & Beverages
SAHAR SAMKARI
F&B
Administrative Manager
TEAM EFFORT & CREATIVITY
Employees are a key pillar in the success of any organization, as their dedication and hard work have contributed to achieving outstanding results and enhancing quality and efficiency. Through collaboration and a strong team spirit, they have successfully met their goals with high efficiency. In recognition of these efforts, High Five certificates were awarded to honor their commitment and dedication, reaffirming that excellence and hard work are always valued
TEAM BUILDING
In a joyful and cheerful atmosphere, we celebrated the birthdays of our employees born in the month of January and presented them with gifts as a token of appreciation This celebration reflects our commitment to fostering team spirit, boosting morale, and creating a positive and supportive work environment.
PEOPLE Front Office
RAWAN MALKHAR FO Supervisor
FRONT OFFICE TEAM PROMOTION
We are pleased to announce the promotion of Abdulaziz Al Zahrani to Cluster Front Office Manager, recognizing his outstanding leadership, operational excellence, and strong commitment to service quality. In his new role, he will oversee Front Office operations across both the Hotel and Tower, ensuring seamless coordination, elevated standards, and continuous improvement.
This well-deserved promotion reflects his dedication, professionalism, and the trust he has earned through consistent results.
The Front Office and Quality teams had joint together to celebrate this milestone.
CREATIVITY
We are proud to celebrate Mr. Matraf Al Matrafi for receiving the Creativity and Excellence Award by MCDC.
This recognition reflects his innovative mindset, dedication, and continuous commitment to raising our performance standards. Congratulations, Matraf, on this well-deserved achievement!
QUALITY Safety & Security
BASSAM AL ZAHRANI Chief Safety
FACILITIES
This project represents a high-impact initiative aimed at building a resilient public health and safety infrastructure, contributing to enhancing community readiness for emergency response. Through this initiative, we strive to establish an integrated system capable of protecting lives in workplaces and public areas, while strengthening prevention measures and effective response to potential risks As part of the hotel’s preparations for the holy month of Ramadan, a training course was conducted on 18 January 2026 in collaboration with the Saudi Red Crescent Authority, with the objective of improving the readiness and preparedness of hotel staff, enhancing rapid emergency response skills, and ensuring the highest standards of safety and service for our valued guests This initiative aligns with the hotel’s efforts to support the Saudi Tourism Vision, promote the development of national talent within the hospitality sector, and contribute to the Emergency Medical Safety Program for Facilities The project is built on three integrated pathways to achieve optimal safety performance,
▪ including: Rapid Access Pathway: Ensuring fast response times and minimizing emergency intervention delays.
▪ Preparedness Pathway: Providing essential equipment and resources to support operational readiness
▪ Training Pathway: Enhancing staff competence and strengthening emergency response capabilities
QUALITY Safety & Security
FAWZIAH FALLATAH
Cluster Quality & Hygiene Manager
ENSURING FOOD SAFETY: The Vital Role of Supplier Visits in Hotel Quality Management.
Supplier visits by food safety personnel in hotels are considered a vital part of ensuring food quality and safety The aim is to ensure that food materials used in preparation meet required health and safety standards Food safety employees play a key role in organizing and conducting these visits regularly. On 20 January 2026, the first inspection visit to one of the suppliers was arranged
During the visit, food safety employees evaluate suppliers on several essential aspects:
1. Hygiene and Public Health: Employees check the cleanliness of the supplier's facilities, including storage areas, equipment, production zones, and personal hygiene of workers. They ensure adherence to high cleanliness standards to prevent potential contamination of food items
2. Food Quality: Food items provided by the supplier are examined to ensure their quality and absence of defects or contamination.
3. Health and Safety Practices: Employees verify the supplier's adherence to safety and health standards in storage, processing, and transportation operations
4. Training and Development: The evaluation includes the supplier's commitment to training and improving workers in food safety practices
5. Documentation and Legal Compliance: Documents related to the supplier, such as Hazard Analysis Critical Control Points (HACCP) documents and compliance certificates, are examined. Suppliers must comply with relevant local and international regulations
After the visit, the supplier is assessed based on the findings. If the supplier meets specified standards and requirements, regular business dealings continue However, if there are concerns regarding food safety or quality, improvements may be required, or a reevaluation of the contractual relationship with the supplier might be necessary.
These visits are a fundamental part of quality management and food safety assurance in hotels They aim to provide a safe and satisfactory dining experience for guests while contributing to building the institution's reputation and enhancing trust in the food materials used in hotel kitchens
QUALITY Housekeeping
TARIQ AL SAAED
Assistant Executive HK Manager
RENOVATED. REFRESHED.READY.
The Housekeeping Team has successfully completed all preparation works following the renovation of the designated floor. With strong coordination and attention to detail, the team ensured that all guest rooms and public areas were thoroughly cleaned, inspected, and arranged according to the hotel’s high standards.
Through dedication, teamwork, and commitment to quality, the housekeeping team made the renovated floor fully ready to welcome guests, reflecting the hotel’s continuous focus on excellence, comfort, and guest satisfaction.
QUALITY Housekeeping
TARIQ AL SAAED
Assistant Executive HK Manager
Preparations for Holy Month of Ramadan
As the Holy Month of Ramadan approaches, the Housekeeping Team of Makkah Hotel & Towers has successfully completed comprehensive preparation works to ensure the highest standards of cleanliness, comfort, and hygiene for guests and pilgrims
The team carried out deep cleaning and detailed inspections of guest rooms, public areas, prayer facilities, corridors, and back-of-house areas, following strict quality and safety standards Special attention was given to sanitation, linen readiness, and the maintenance of high-traffic areas to accommodate the expected increase in occupancy during Ramadan
Under the guidance of the Housekeeping management, staff members worked with dedication, teamwork, and professionalism to complete all preparations on time Their efforts reflect a strong commitment to providing a peaceful, clean, and welcoming environment that supports guests in performing their religious duties comfortably
Management of Makkah Hotel & Towers expressed appreciation for the Housekeeping Team’s hard work and devotion, recognizing their vital role in enhancing the guest experience during this sacred period With these preparations in place, Makkah Hotel & Towers stands ready to welcome guests for a spiritually fulfilling and comfortable Ramadan stay
QUALITY Kitchen & Stewarding
AHMED KAMRAN
Junior Executive Sous Chef
Kitchen Preparations for Ramadan 2026: A Story of Dedication behind the Scenes
As Ramadan 2026 approaches, our kitchen enters one of the most demanding and meaningful periods of the year. While the final meals served during the holy month reflect quality, freshness, and care, the true story begins long before the first dish reaches the table. Behind the scenes, our teams work tirelessly to ensure every detail is prepared with precision, responsibility, and respect for the significance of Ramadan. Our kitchen transforms into a hub of intense preparation, teamwork, and creativity. Behind every thoughtfully prepared meal served during the holy month lies weeks of careful planning and relentless effort from multiple departments. From receiving raw ingredients to creating refined Salads, and indulgent desserts French and Local, or the beautiful work of art at the bread Station, each section plays a vital role in ensuring a successful Ramadan operation.
QUALITY Kitchen & Stewarding
AHMED KAMRAN
Junior Executive Sous Chef
Teamwork That Makes Ramadan Possible, One Kitchen, One Team
The success of our Ramadan 2026 preparation is the result of seamless collaboration between all departments Clear communication, mutual support, and shared dedication allow the kitchen to operate efficiently even during its busiest period As Ramadan approaches, it is important to recognize the immense effort behind the scenes The hard work of the Food Store Receiving and Butcher teams, combined with the creativity of the Main Kitchen, Cold Kitchen and Pastry & Bakery sections, reflects the true spirit of Ramadan patience, excellence, and service
Acknowledging the Effort
As we prepare for Ramadan 2026, it is important to recognize and appreciate the dedication of these teams. Their effort, often carried out away from the spotlight, is the foundation of our success during this sacred month. Their commitment embodies the spirit of Ramadan patience, discipline, and service.
QUALITY Sales & Marketing
RAGHAD ALSHARIF Marketing Coordinator
FOOD PHOTOGRAPHY
A recent professional food photography session was conducted in collaboration with a specialized photographer, with the active involvement and close coordination of the kitchen team. The session focused on capturing each dish with precision, balance, and visual elegance, in line with the hotel’s culinary standards.
This collaborative effort resulted in refined, high-quality imagery that reflects the craftsmanship behind every dish, the attention to detail within the kitchen, and the overall commitment to excellence that defines the dining experience. The visuals will support the hotel’s ongoing efforts to present its culinary offerings with clarity, consistency, and distinction across all communication channels.
QUALITY Information Technology
ABDULLATIF AL ZAHRANI
IT Support Engineer
CYBER SMART, CYBER SECURE
As part of our commitment to safeguarding guest and hotel data, the IT Department hosted a comprehensive Cyber Security Awareness workshop. The session saw active participation from various departments, focusing on "Common Threats" and mitigation strategies, including phishing, social engineering, and the risks associated with external devices (Bad USBs).
We believe that every employee is our first line of defense. Through this training, we ensure our digital practices remain secure, professional, and resilient against modern cyber challenges.
QUALITY Purchasing
MALLICK MASUD
Purchasing Office Manager
RAMADAN READY: PURCHASING IN ACTION.
The Purchasing Team makes sure we always have the right materials at the right time and at the best possible price.
They negotiate with suppliers, plan early, and prevent delays helping the hotel save money and operate smoothly.
During Ramadan, their role becomes even more important. With higher demand for food and supplies, the team prepares in advance to avoid shortages and ensure everything is ready for busy periods. Their efforts help departments serve guests without interruption and maintain high standards. 29
GUEST Revinate
EMTENAN BUKHARI
Guest Experience Manager
Online guest satisfaction data is critically important to everyone in the hospitality industry in this highly competitive environment, and we need the best data in order to be of advantage against our competitors
This is what Revinate does. It helps improve our guests experience and boost online ranking with consolidate Reputation Management, guest surveys and reviews from various sites such as Google, Booking com and Trip Advisor all in one place. Since last year todate, our property has been ranking First in this critical Guest Review Online platform made possible through the unified effort from the team.
GUEST Quality Service
EMTENAN BUKHARI
Guest Experience Manager
SPECIAL Moments
after their together in a
Ms. Mariam requested a special birthday celebration for her daughter, who recently turned 14 years old, with thoughtful attention to making the occasion warm and meaningful. The celebration held an added emotional value as it coincided with her daughter performing her first Umrah this year, making it not only a birthday milestone but also a spiritually significant moment
This combination of joy and devotion created a heartfelt and memorable experience for the entire family.
Their stay symbolized a fresh start one marked by love, hope, and shared dreams It was a meaningful moment for the couple, and we were honored to be part of the beginning of their journey as newlyweds, helping create memories they will carry with them into their future together.
GUEST Food & Beverages
RANEEM ZAKI
F&B Secretary
GUEST INTERACTIONS
We are pleased to achieve guest satisfaction and happiness by delivering high-quality food and continuously enhancing the level of service provided by engaging with our guests, sharing in their celebrations, and creating meaningful experiences, we aim to build lasting memories and deliver moments that truly reflect our commitment to excellence and hospitality.
SPECIAL Moments
GUEST Food & Beverages
RANEEM ZAKI
F&B
Secretary
GUEST PROMOTIONS
During the month of January, we offered special promotions featuring a selection of premium and delicious items, reflecting our commitment to providing an exceptional experience for our guests. This initiative helped enhance guest satisfaction and contributed to achieving sales of 54,970 demonstrating our dedication to excellence and quality in service.
TEAM MEMBERS PROMOTIONS
Special promotions also provided for the team members featuring a selection of delicious items, in appreciation of their continuous efforts and our commitment to enhancing their satisfaction, which contributed to achieving sales of 16,715 SAR
GUEST Reservations
ABRAR NOAH
Cluster Reservation Manager
Seamless Operations, Strong Results: Ramadan Preparedness
As part of the early preparation for the holy month of Ramadan, the Reservations and Revenue Department undertook exceptional efforts to ensure the highest possible level of actual revenue while enhancing operational efficiency. The team conducted daily and thorough reviews of all reservations, ensuring the accuracy of guest details and stay information. In addition, payment statuses were closely monitored and confirmed prior to guest arrival, which significantly reduced noshow cases and increased reliance on confirmed bookings only.
Proactive measures were also implemented by canceling unconfirmed reservations or those with incomplete payment procedures. This approach allowed available rooms to be released back into inventory, ultimately increasing the actual occupancy rate during the holy month.
This high level of commitment and attention to detail directly contributed to higher revenue generation, improved cash flow, and the delivery of a more professional guest experience. This achievement clearly reflects the strong spirit of teamwork within the department and its continuous dedication to supporting the hotel’s objectives and maximizing returns, especially during peak and critical seasons such as Ramadan.
PROFIT Front Office
KING KHALID AYUNAN
FO Administration
For this month, we proudly honor agents whose consistency, confidence, and genuine care translated into measurable success. Each certificate represents more than an award it reflects the core values that define our property: professionalism, ownership, and service excellence
We recognize the agents who not only met their goals but set new benchmarks in performance and guest engagement, generating a combined revenue of SR 158,663.35. Their achievements remind us that excellence is not a one-time act, but a daily habit
PROFIT Sales & Marketing
ZOBIDA JAMEEL
Sales Coordinator
A recent initiative by the Sales & Marketing Team successfully promoted and sold Kids Club hours to Turkish family groups, reflecting a clear understanding of guest expectations and family travel needs. The approach focused on highlighting a safe, engaging, and welcoming environment designed specifically for children, ensuring added value for families during their stay.
This achievement demonstrates effective coordination, thoughtful communication, and a strong commitment to enhancing the overall guest experience By delivering tailored, family-friendly solutions, the team reinforced the hotel’s positioning as a destination that caters to guests of all ages, supporting long-term guest satisfaction and loyalty.
KIDS CLUB Promotions
WHAT’S NEW? Modernization|Renovation
EMAD AL YASI
Operations Engineer
A FRESH LOOK, A BETTER EXPERIENCE!
Exciting changes are here! Our hotel continues to evolve with new renovations designed to enhance both guest comfort and team efficiency.
The Lobby Dome now features a cleaner, more elegant look with the removal of the auto-walk, creating a smoother and more visually appealing connection between the hotel and the shopping center.
Jasmine Café has been beautifully refreshed with upgraded interiors and furnishings, bringing a renewed energy and stylish ambiance to the space.
And behind the scenes, Jasmine Kitchen has undergone a complete transformation improving workflow, supporting our talented chefs, and ultimately elevating the dining experience for every guest
Together, these upgrades reflect our commitment to continuous improvement and excellence.
NEW LOBBY
JASMIN CAFE JASMIN
THE NEWSLETTER Committee & Contributors
CHAIRMAN SAAD
EDITOR IN CHIEF
ABDULRAHMAN
CONTRIBUTORS
4 Wheels of Success Champions
