SERVICE CHARTER S/ SERVICES NO.
REQUIREMENTS
COST
TIMELINE
S/ NO.
1.
Response to phone calls (landline or any other official line)
Phone call
Free
15 seconds
10.
Disposal of obsolete stores
2.
Response to enquiry by walkin-clients
Walk-in and make the enquiry.
Free
1 minute
11.
3.
Response to public complaint and grievances
Make a complaint
Free
1 working day
4.
Resolution of complaints
Make a verbal or written complaint
Free
14 working days
5.
6.
7.
Registration of suppliers
Request for Quotations
Processing of tenders
Free Duly filled application form Company profile Certificate of Incorporation/ Registration PIN Certificate Valid Tax Compliance Certificate/Exemptions Original Bank Statement Copy of certificate of registration with relevant regulatory bodies Non-refundable fee payment receipt Copies of annual return forms filed by company registry National ID/Passport
14 working days
RFQ documents
7 days – Submission period
Submit bids for good and services
Free
Free
14 days – National (submission) 21 days – International (submission)
8.
Notification of successful and unsuccessful bidders
Access e-procurement portal for notification
Free
1 working day
9.
Payment for goods and services received
L.P.O/ Invoice Certificate of completion/ Goods/ Services Received
Free
30 days from the date of receipt of the invoice
Report any issues on the delivery of services to;
THE CHIEF EXECUTIVE OFFICER Kenya Export Promotion and Branding Agency 16th Floor Anniversary Towers, University Way P.O. Box 40247-00100 Nairobi, Kenya
Tel: +254(020)2228534 / 0722 205 875; Email: chiefexe@brand.ke | enquiries@brand.ke
COST
TIMELINE
Submission of bids
Free
60 days from the date of advertisement
Public participation in policymaking process
Familiarization with issues and active participation
Free
1 day
12.
Recruitment of staff
Make formal application based on the advert
Free
85 days
13.
Processing of request for information
Make a request for information
Free
21 days
14.
Selection of companies based on product and market relevance of promotional activity
Acknowledgment of receipt of applications
Free
7 working days after receipt of applications Within 14 working days after selection is completed
15.
Product design and development
Submission of completed enterprise profile form
Free
Within 5 working days
16.
Export trade training
Responses to advertisements
Free
With 10 days after application deadline
17.
Customized research
Request for information via email or Free phone call
Dependent on scope and agreed timelines
18.
Product tariff information
Request for information via email or Free phone call
Within five working days
19.
Market intelligence
Request for information via email or Free phone call
Dependent on the scope and nature of information (average time is one month)
20.
Photography, video production and graphic design
Written request for services
Or
SERVICES
REQUIREMENTS
THE COMMISSION FOR ADMINISTRATIVE JUSTICE (Office of the Ombudsman) 2nd Floor, West End Towers Opposite Aga Khan High School off Waiyaki Way Westlands
Charges According to apply agreed timelines
P.O. Box 20414 – 00200, NAIROBI. Tel: +254-20-2270000