I started TW Drainage in 2009 after working in the industry for 10 years, with a dream of providing a stable life for my young family. Fast-forward to 2026, and I could never have predicted what we have achieved over the past 17 years. My skillset and ability to build relationships have enabled me to create a business I am exceedingly proud of.
I have learnt many lessons along the way, which have only served to improve what we do at every opportunity, and I cannot stress enough the importance of surrounding yourself with people who are better at certain tasks than you. Every member of my team brings something unique to the table, which I am certain creates the dynamic we have at TWD.
TWD has not only survived but thrived in circumstances where others would flounder, and I am just as excited about our continual growth over the next 20 years as I was on that first day I got into my van with a plunger and a dream. There really is no stopping us!
Tommy Ward Director, TWD
A SERVICE YOU CAN TRUST
TWD provides outstanding drainage, plumbing and groundwork services to both business and residential clients. With callouts available 24 hours a day, 7 days a week, through our emergency service line, our mission statement is to solve any problem you might have. After years of experience within the industry, we have equipped our teams to handle any issue quickly, efficiently, and with a high level of professionalism.
Our commitment to providing exceptional service, regardless of what may be involved, in partnership with our engineers being trained to the highest of industry standards, gives us the confidence to know that if we cannot do it, chances are it cannot be done.
We strive to ensure every job we do is our very best. Using the latest technology available ensures that a
solution can always be provided, along with impeccable service levels delivered. We know how important it is to have confidence in those who work in and around your home, which is why all of our operatives are DBS checked (the Disclosure and Baring Service) and will be carrying a photographic identification card.
All our engineers will attend your property wearing clean company uniforms and in a company-signed vehicle. Driving licences are routinely checked with the DVLA and drivers are fully insured. TWD holds public liability insurance by law to meet with regulations.
We believe our attention to detail is the basis of our success. We put our customers first and our aim is to perform on-time and in-budget – every time.
DRAINAGE
PLUMBING GROUNDWORK
CONTINUALLY ACHIEVING THE HIGHEST OF STANDARDS
ACCREDITATIONS
The drainage industry has seen exceptional growth over the past few years, so it is vital we achieve and maintain achievements and accreditations that not only set us apart from our competitors, but demonstrate to our clients that quality and the highest of standards are our top priority, to ensure we provide an unrivaled level of knowledge and service.
SERVICES
TWD started out life solely as a drainage company. However, it was soon evident that we had all the requirements to expand and create successful plumbing and groundwork divisions. Being able to offer our clients a comprehensive range of services has been key to our growth and success over the last 17 years, and we know that this combination of service provisions put us in the best position to work with our clients, and gain new ones.
FROM AN EMERGENCY BLOCKAGE TO PLANNED MAINTENANCE, WE’VE GOT YOU COVERED
DRAINAGE & PLUMBING SERVICES
TWD have gained years of experience in the field of drainage and plumbing. We can assist you efficiently and effectively with any problem you may be experiencing, which can comprise of a multitude of services:
with new
GROUNDWORK SERVICES
As our business has developed, TWD have become experts in the field of Groundwork. Our team of experienced groundworkers can expertly facilitate several specialist areas of groundwork. Services include:
EQUIPMENT AND CAPABILITIES
We invest in our team and our equipment to ensure we can tackle any drainage, plumbing or groundwork problem which may arise.
Sky Vac
Our specifically engineered, time efficient, high level gutter-cleaning systems have been specially developed for robust outdoor projects. We have a range of external Sky Vac systems enabling us to tackle any industrial, commercial or domestic high-reach gutter and drain clearing requirements.
Doff System
Our Doff System is a steam-based hard materials cleaning system, ideal for use on masonry and external building works. Doffs can achieve temperatures of up to 150ºC at the nozzled end - making it a ‘superheated water system’. Our operators are trained to utilise the variable temperature and pressure of this system to remove many different types of paint and biological matter.
Cherry Picker
TWD provide narrow access platform hire to businesses and private households across the southeast. Consistently saving you more than 75% of the cost of scaffolding for various property maintenance tasks.
Key deliverables
• Available 24 hours a day, 7 days a week
• Will attend any drainage emergency within 60 minutes
• Use the latest technology through our partnerships with Big Change, WinCan Scanprobe, Rioned, Jetter Conversions along with many other trusted sources, to ensure top-level service is always delivered
TANKER
TWD invest heavily in its equipment, and have industry-leading vehicles throughout the fleet. Our tankers fully conform with the European Agreement Concerning the International Carriage of Dangerous Goods by Road (ADR) for the storage and disposal of hazardous waste / dangerous goods, giving you total peace of mind:
• 18,000 litre tank designed for sewage
• Clean water delivery and low hazardous substances
• Waste vacuum pump of 650 cfm (cubic feet per minute)
• 100 plus metres of 1 inch jetting hose
• 2,225 - 4,450 gallon clean water tank for jetting
• Jetting facility of 198 litres per minute
• 1000 cfm / 1.600m³
• Vacuum up to 85%
• Max pressure 240 bar or 3,500 psi
Our multi-function tankers have the capacity to hold up to 18,000 litres (4,000 gallons) of liquid waste and effectively unblock drains & clean surfaces. With high pressure water jets, our fleet offers a quality service leaving minimal impact and disruption.
TWD IN THE COMMUNITY
Since our formation in 2009, giving back has been a core part of who we are at TWD. What began as a local commitment has grown into a long-standing dedication to creating meaningful social value within the communities we serve.
In both 2024 and 2025, TWD colleagues completed the Kilt Walk challenge — first in Aberdeen and then in Edinburgh — walking 20 miles on each occasion to raise vital funds for Diabetes UK. This charity holds personal significance for us, with two members of our team living with Type 1 diabetes. Through these efforts, we have raised over £26,950, and we remain committed to continuing this fundraising year after year.
Beyond fundraising, we proudly invest in sport at varying levels. Our sponsorships range from grassroots football and rugby clubs to regular partnerships at Millwall FC, alongside our continued sponsorship of world-class snooker player Barry Hawkins.
Our social value commitment ranges from hands-on through to financial support. We regularly volunteer to repair and improve sites across London for residents in social housing, helping to enhance living environments and community spaces. Each Christmas, we deliver donations across multiple London boroughs — from hampers for vulnerable residents and gifts for looked after children, to essential household items such as microwaves, iPads and mobile phones — easing pressure on families who need it most.
At TWD, community support is not a one-off initiative. It is an ongoing commitment, driven by our people and woven through the fabric of our business.
TWD TRAINING
TWD training was launched in response to demand for face-toface professional training in key areas for the drainage industry and beyond. We offer a wealth of knowledge from our professionally qualified instructors, independently accredited by the CPD Certification Service, to provide your staff with a comprehensive training package, for optimum safety. In addition, we are an IATP asbestos training provider, to give an extra level of confidence of compliance.
All our courses are delivered face-to-face from our bespoke training centre at TWD HQ. We believe this personal approach and live interaction is the best way to learn, and alleviates the risk of manipulation, which is more prevalent with e-courses. We care deeply and have a responsibility to ensure you leave with the best quality training you can receive. For larger groups, we are able to arrange delivery of training at other facilities, should you meet the requirements. Our current courses are:
• Abraisive Wheels
• Asbestos Awareness
• CAT & Genny
• Manual Handling
• Working at height (incl. safe use and inspection of ladders and harnesses)
