Fab Fred Mk 2

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The warehouse King

2021

2022

Double take Customer-focused Fred keeps on picking up the plaudits… for being himself

Fred’s at it again!

Customer favourite wins poignant colleague award

Aformer Warehouse Operations Clerk’s dedication to putting the customer award in memory of a very special colleague.

The Going the Extra Smile award was created earlier this year following the death of Sunit Jadavji, whose positivity and beaming grin matched his nickname… Sunny.

He passed away aged 41 but he was such an inspiration to his colleagues they launched an award so his “natural presence and warmth” would never be forgotten.

“He was one of those people who you felt so happy to be with. He always had time for his colleagues and customers, and not a day goes by when we don’t miss him,” says South East Regional Sales Manager Paul Tandy.

The colleagues’ choice ‘Extra Smile’ award has gone to Fred Cook, our Basildon site star who has recently been promoted to Field Account Manager covering his hometown and Docklands.

Fred appeared in a previous edition of Yello! after racing to the rescue of a customer worried that his daughter’s birthday present, a guitar, wouldn’t arrive in time.

Grateful

The 24-year-old’s determination to resolve the problem didn’t go unnoticed. He was promoted to his new role in the Commercial Team and is now making sure customers with a problem get the human touch their enquiries deserve. Fred handles around 20 escalations a day along with 50 other incoming calls, each time determined to give customers the personal treatment they wouldn’t expect from a major company.

“Nine times out of 10 they might be angry or disappointed but if you speak to them and explain that you have their back and will investigate, they’re usually happy by the end of the call,” he adds.

“Then it’s a case of following up and making sure you keep them informed. It’s a great feeling when you change their mindset and sort the issue out. People are grateful and leave with a good view of us.”

“I never knew Sunit but I’ve heard so much about him so it’s a very great honour to get an award created in his honour. He has set an example for us to follow.”

Natural

Paul, who recognised Fred with an Exceptional award, adds: “He is young, natural and the customers love him. The similarities with Sunit are clearly what made his colleagues vote for him.”

Fred is delighted his dedication has earned him a step up, and adds: “It’s great that if you have that Can Do attitude and are customer-focused there’s a clear pathway to progress in the business.”

“Have your best day, every day”

And other reasons to join the CES programme

This year has been the year of colleagues attend and all received their will be supercharged.

The attendees from across our UK sites all enjoyed two days

And with a full schedule of another 68 training sessions in place for next year, Head of

“The programmes are designed to help people have their best day every day by learning more about our attributes and seeing how they can be applied and help everyone in their roles,” she says.

All participants come away with a sense of how to live out our attributes: As One, and .

“Next year we’re ramping it up to get division, that they will learn new things that will change their mindsets. help us all make improvements: feedback to each other; and delivering excellence for

Exciting

The result is that the business will thrive along with the people who make it happen: “This is an exciting time because teams, drivers, team leaders, supervisors, you name it, our people are getting on board,” says Kim.

Leeds Sortation, Greenford and cynical people raving about it.” •

“It’s like a switch going on as people realise the huge part they can play in making DHL Parcel UK and their own careers a success, with a smile on their face.”

A FORS FOR GOOD

When it comes to being safer, smarter and greener our drivers have really shown their metal.

Determined to drive excellence, our sites across South East and London went the extra mile to secure Fleet

Operator Recognition Scheme

(FORS) accreditation.

A year-long labour of love saw Greenford, Hounslow and Dartford change how they were working to bring in the best practices possible for drivers completing online safety modules to introducing extra vehicle checks, they raised the bar on road and vehicle safety. with a rigorous two-day audit across all the sites to make sure we’re at the right level of quality to earn the seal of approval.

Delighted Don Howie,

Regional Operational Manager

– South East, says: “Everyone worked incredibly hard As One to overcome many cross-divisional member helps reduce our work-related road risks, and shows our customers we’re committed to going above and beyond the industry standard.”