2 minute read
The 92% Club
Clear VISION
Huge survey response means we
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An amazing 92% of DHL Parcel UK colleagues responded to the latest Employee Opinion Survey, and every one of your answers will help us improve together.
A record 3,100 of you fed back about how engaged you felt, your local leadership and the team spirit we’re building at your sites and beyond.
“It’s a brilliant response and one we’re proud of because it shows that people can actually see the point in letting us know how they feel,” says Engagement and Reward Advisor Dawn Deeley.
“The response rate is testament to our people knowing that we do listen and act on their feedback to help us make more positive changes across the business.”
Our warehouse, and driver teams shared their views on 35 questions linked to nine Key Performance Indicators to give us an overview of how we’re doing.
And the results, against an “incredibly backdrop, delighted CEO Peter Fuller who said he was proud of the huge response. “Not only is it important to us to ensure that every colleague has their voice heard, it also means we know our results are a true about working for us,” he says. “The feedback has provided fantastic insight into what is working well along with where we need to focus on improving.”
Feedback
The three sites with some of the best feedback were York, Croydon and , with York seeing a 23% increase in engagement – up from 60% to 83%.
Peter and his team are now looking into your feedback and the Great Place to on our scores, so keep an eye out for changes and updates in the near future.
How they did it
YORK Site Manager Alex Forman
Engagement
“Honest and open dialogue means the commitment and motivation of the team has shone through.”
Leadership
feedback has helped us prioritise and show how everyone can contribute.”
Team
“Working As One we’ve strived to improve every day and always try to have fun as we go along.”
CROYDON
Engagement
“We’ve really improved communication in the past year. Service quality is discussed every day and we get everyone involved.”
Leadership
”We’ve had tough times but our colleagues know they can rely on us to lead from the front in a great culture of Respect and Results.”
Team
”We’ve encouraged team building events
ENGAGEMENT
• I would recommend my company as a great place to work • I am proud of working for my company in my job
LEADERSHIP
• My direct supervisor explains what is expected of me • I trust my direct supervisor to communicate with me • My direct supervisor provides guidance
TEAM
• Our work tasks are well organised • The working atmosphere is good • We strive to get better every day
LEICESTER Site Manager Rob Jones
Engagement
“We encourage our team to understand the importance of their contribution to the site, how their roles impact the shift appreciation of a job well done.”
Leadership
crucial factors.”
Team
“Inclusion, collaboration, sharing results and feedback.”
