Yello! #15 - DHL Employee Magazine

“Since joining in April I’ve seen some positive changes: we’ve secured the prestigious Great Place to Work accolade and achieved our highest level of engagement in the EOS survey. The HR function has also undergone some changes, including realigning roles and responsibilities to ensure we can support the business as we grow.”

2022 - what a year!

“For numerous reasons - from really big to small but incredibly meaningful numbers2022 tells quite a story.”

1.3 billion letters 815 million parcel kilos 200 million parcel scans 120 million miles driven 500,000 customer calls 1,000 new drivers 6 16-tonne electric vehicles ordered 30 gas trucks 3 Prime Ministers and new governments 2 site moves 2 red weather warnings 1 European trophy 1 new hub for 2024

“We spend so much of the year massively focused on delivering to customers and colleagues that we

what we’ve achieved. Looking back over 2022, I think of the massive strides we’ve made towards our Digitalisation ambitions with Salesforce (retiring 4gl), SHIP (retiring Consignor and iConsign) and migrating tens of thousands of customers, improvements to our recipient app, introduction of

we’ve relocated our data centre to Prague.

“This is a cross functional success and I hope we all get time to rest with those that matter to us and to regroup for the challenges of 2023.”

“At this time of year we must take time out to recharge our energy and be with our families. It’s often families who pay the price for your commitment and the hard work you do for our DHL family. It’s true that 2022 hasn’t been easy and the outlook for 2023 seems

times we have to take care of each other and give much needed support.

“Merry Christmas and thank you all for everything you’ve done this year. It’s been a pleasure to meet many of you at CES training. I look forward to 2023, where we take the next steps towards our future as a strong team.”

1 Platinum Jubilee Pageant 1 monarch’s funeral

an ensuing cost of living crisis

1 Great Place to Work accreditation AND 1 AMAZING TEAM

“Our numbers are important, so is knowing them of course as they shape our world. But somewhere behind every number, metric and statistic is a colleague, a team or a partner working hard for our customers and for each other. Thanks so much for all your hard work.”

“And we thought trading through a global pandemic was challenging... strikes me most is the real Can Do attitude and spirit that our teams show every day to deliver for our customers. Your Passion never ceases to amaze me. Together, we’ve taken another big step forwards in our business transformation journey and you should each feel incredibly proud of your personal contribution to that success.

“A massive and heartfelt thank you for your support, hard work and commitment in 2022, you are all superstars!”

“I wanted to say a massive thank you to everyone for all of the hard work

We’ve really made great progress on our journey to customer centricity – understanding our customers and making changes to our behaviours/ processes/procedures to make things

for embracing the change and supporting each other, I’m looking forward to seeing more exciting initiatives in the New Year!”

Here’s a round-up of 2022 from our Exec team, who wish you all a very peaceful and restful festive season

It’s hard to believe that we are heading towards the end of 2022; a year that has been more challenging than any of us would have wanted, but with plenty of cause for optimism too – Scott’s words on page 2 sum it up pretty well!  Yes it’s been tough both for our business and for all of our colleagues, but as we go through Peak, it’s good to reflect back and consider the investment that’s been made in DHL Parcel UK to secure our future. As I write, Hub 2 is growing by the day with the framework of the building expected to be completed very soon indeed.  Even in these challenging times we’ve achieved success and that’s all down to your Can Do attitude, your Passion and desire to get it Right 1st Time as well as the way we strive to work together As One

Thank you for all your hard work and I sincerely hope you take the time to relax with those who are dear to you over this festive season.

I do believe 2023 will not be without challenges, but I know that each and every one of you has the ability to make it a successful one.

04 Cheers to us!

Tried Parcel Perks yet? Save with the latest Christmas offers.

05 The warehouse King

Meet the rarity-hunting rock ‘n’ roll fan marking 34 years in the business. 06 Thank you, Theo Brave driver’s spirits lifted by words from the wife of the man he tried to save.

09 The 92% Club

If you took part in our Opinion survey, you’ve helped to shape our future. 10 DHL UK Foundation Want to make a difference in your community? It’s easier than you might think.

12 We are family!

A shoulder to cry on or someone to laugh with. How Enfield are always As One

15 High-speed delivery

Meet the ECG rep living life in the fast – and not so fast – lane. 16 Recognise

anyone?

Check out the long servers wall of fame with a combined service of over 800 years! 18

Fab Fred Mk 2

The new starter rising through the ranks and following in the footsteps of a star.

20 Win…

A two-night getaway to one of 440 fantastic hotels… or yurts.

Don’t forget! Whenever you see a QR code, scan it with your smartphone camera app to view additional content or videos here and online.

Payroll Lottery winners

The Payroll Lottery is just £2 a month to enter, with half of your contribution going to the monthly winner and the other half to charity.

Congratulations to our Payroll Lottery winners:

September: Sheree Moir – Supervisor, Bournemouth – £560

October: Sian Allen – HR Business Partner, Ryton – £559

November: Kristine Briede – Operations Admin, Swansea – £554

To be in with a chance to win, email payroll_ecsuk@dhl.com with your name, location and payroll number.

PARCEL PERKS AT CHRISTMAS

All set for the holidays?

Don’t forget to take a look at Parcel Perks to see the fantastic discounts available for your last-minute Christmas shopping… or even something for the New Year.

You can make savings on your food shop at Asda, Morrisons, Tesco and Sainsbury’s. Or check out the latest discounts on gifts at Boots, Argos and many more.

New additions to Parcel Perks include Virgin Wines, who are until the end of the year (terms and conditions apply).

And there’s also Mobile Advantages, giving you the chance to trade in your old laptops and mobile devices. Plus there are big discounts on Aviva Travel when you’re using public transport to travel to and from work.

If you haven’t signed up already, please contact dawn.deeley@dhl.com

Green

Giants

That’s the aim as our all-new electric

any sector of DHL UK – something I’m extremely proud of.

TSix fully electric 16-tonne trucks will hit the road in London from January while starting to arrive at our Ryton hub.

Add in the potential deployment of 18 electric tugs, and it marks a major step forward in DHL Parcel UK’s commitment

tank is complete and the drivers have been trained how to fuel up, the new within our network.

It’s part of an overall £64 million UK

UK leading the way.

Fleet Manager Alan McWhirter says: “Once delivered, we will have the

“Having six 16-tonne electric trucks

2 emissions and have the same horsepower as the comparable diesel models.”

Expanding

and training got underway before Christmas. “It’s a big step forward for us to become the market leader in green logistics,” says Alan. “Expanding our green products and services will help us and our customers achieve their own climate protection targets. We hope there will be

with technology moving at pace, the next few years will be exciting.”

“Viva Las Leicester”

I t might not be the biggest but when it comes to record collections, one of our colleagues certainly has one of the rarest.

Warehouse Operative Steve Holt’s 450-strong vault of discs spans musical history from Frank Sinatra to Pink Floyd with Creedence Clearwater Revival in between. But get him on to the subject of Elvis and the father-of-three, who celebrates 35 years with DHL in March 2023, is suddenly all shook up.

The 63-year-old collector, who started as a Bulk Driver covering his home site in is a passionate fan of The King. the 50s and the way that by the 70s he’d artist,” he says.

Among his most recent prized possessions – most of them under lock and key in a secure storage unit – is a reissue of an Elvis fans’ record that cost him a cool £250.

Huge strides

He says: “It’s a double album with a lot of talking and outtakes that showed you how the songs developed with each take. You almost feel like Elvis is in the room.”

Steve has more than 90 Elvis records £6,000. “I don’t think about how much I’ve spent on my collection. They’re an investment and they’re incredible to look at with all the artwork and gatefold information – not like CDs.”

Vinyl has been outselling CDs for the sound quality is far better, revealed

which he recorded after the Army in the 60s, The ’56 Sessions and Elvis in Memphis, from the 70s,” he says. “I’d also want If I Can Dream, which he did at the end of the ’68 Comeback Special. It’s so emotional.”

At work Steve, who has three sons and seven grandchildren, turns his hand to anything: “I make sure the drivers are okay in the morning, look after bulk deliveries, scan in the hold bay and do the third-party work. It’s a great job and the business has made huge strides in making life easier for us with scanning. I love it here.”

A Fab Four phonograph facts

The rarest and most expensive record ever sold was a copy of The Wu-Tang Clan’s seventh studio album, Once Upon a Time in Shaolin, which went for US$2 million

2The biggest-selling album of all time is Michael Jackson’s Thriller, with 32 million copies sold worldwide in million plus.

3NASA sent two gold records of music, voice greetings in 55 languages and sound samples of birds and oceans into space on board the

“I don’t drink, the kids have left home… record collecting is my very guilty pleasure.”

Meet our DHL HEROES

Every DHL Parcel UK site will soon have its own

Driver’s instinct brings comfort

A driver who spotted something “wasn’t quite right” on his route was plunged into a medical emergency that stayed with him for days.

Father-of-two Theo Chamboko was delivering to a house on his usual route when he noticed a neighbour’s garage door was wide open.

“I don’t know why but I had a sense that something wasn’t right, so I went and checked,” says the East Midlands Driver

He found the homeowner lying on the ground following a cardiac arrest and without hesitating burst into action. “I dialled 999, let control know what was happening and then started banging on neighbours’ doors.

“A couple of people came running out and we took it in turns to try chest compressions before

Traumatic

After a dash in his van to a nearby supermarket, Theo returned with the equipment and continued giving CPR until paramedics arrived.

The medics were sadly unable to save the Customer Services team

“She was reassured there was someone trying their best after her husband collapsed, but I didn’t really

“I’d like to think everyone would do the same. What I did was just human instinct, but it hit me in the days

Hero Hazel’s plea

A colleague fought through the pain barrier in a bid to of our sites.

Hazel Fairweather performed CPR on the man for almost an hour when the alarm was raised one afternoon at our site in Aberdeen.

Our Operations Manager, a trained First Aider, continued pumping the man’s chest until paramedics

man sadly died and Hazel was left devastated and quite a big chap in his late 50s and he was unconscious, so I started doing CPR immediately.

sure their teams do the same.

“It’s incredibly tiring physically and mentally to be

First Aider?

Contact your line manager for details.

“He was in a bad way. I carried on for about 30 minutes and showed one of the other people how to carry on, had left her experiencing intense pain and extreme tiredness for days after: “At the time you don’t you’d hope someone would do this for your family. I was in pain for days, but at the time you

Positive outcome

Hazel, who has been with DHL for eight years, is the pride of her site following the ordeal. Site Manager Paul Williams and although the outcome wasn’t what anyone wanted, it

Theo Chamboko Driver,East Midlands

Hazel Fairweather Operations Manager

“I don’t know for sure that it would have saved the man if I’d had than the 10 or 15 minutes it took,

“What I did was just human

PAWS FOR THOUGHT

We’re always trying to avoid spills, tears and mishaps with the precious parcels and packages we process every day.

But sometimes accidents happen and we’re left with broken bags of cat food, slightly grubby blankets or bedding and other bits and pieces. So instead customers told one of our teams to reuse and recycle… so that’s what we did.

Ryton-based Driver Steve Mancini and Employee Communication Group Chairperson Jody Walker visited the local RSPCA cattery and kennels in Coventry with a very special delivery. Steve says: “A torn bag of dog food is no use to the customer or the seller so they tell us to dispose of it. Rather than throwing it away, we’ve built a relationship with the charity to help the cats and dogs waiting to be rehomed. That way, nothing goes to waste and the animals will be warm and well fed.”

Steve and Jody couldn’t resist a quick cuddle with the residents. Steve says: “They were so cute we could have taken them home. It will be a pleasure to send them any torn bags in future.”

the man Zoltan’s

Adiabetic

man forced to walk home from hospital in the early hours after

Zoltan Janos was on his way home after his night shift when he saw the man walking using his mobile phone light to guide him. on a dark, narrow road so I pulled over Norwich Linehaul Driver says.

Horror movie

had been at the Norfolk and Norwich treatment for an arm infection. But available, so he began walking home the Zoltan, who has been based at the looked tired, it was very dark and I asked if direction, so I told him to jump in my car.” wanted to track Zoltan down to thank

to trace our Good Samaritan.

Zoltan, who was told of Paul’s plea by friends, says: “I’m not a hero. It was just the right thing to do.” But Paul told the city’s newspaper: “The wind through the trees

hedgerows. Then the man pulled over. I I wasn’t well lit at all, but he was lovely.”

Site Manager Jon Wood says: “Zoltan

Operations Supervisor Mark Isaac adds: so we’re not surprised to hear he helped someone in need. We’re very proud of him.”

“We always put our

“A good guy”

Clear

VISION

Huge survey response means we

An amazing 92% of DHL Parcel UK colleagues responded to the latest Employee Opinion Survey, and every one of your answers will help us improve together.

A record 3,100 of you fed back about how engaged you felt, your local leadership and the team spirit we’re building at your sites and beyond.

“It’s a brilliant response and one we’re proud of because it shows that people can actually see the point in letting us know how they feel,” says Engagement and Reward Advisor Dawn Deeley.

“The response rate is testament to our people knowing that we do listen and act on their feedback to help us make more positive changes across the business.”

Our warehouse, and driver teams shared their views on 35 questions linked to nine Key Performance Indicators to give us an overview of how we’re doing.

How they did it

YORK Site Manager Alex Forman

Engagement

“Honest and open dialogue means the commitment and motivation of the team has shone through.”

Leadership

feedback has helped us prioritise and show how everyone can contribute.”

Team

“Working As One we’ve strived to improve every day and always try to have fun as we go along.”

And the results, against an “incredibly

backdrop, delighted CEO Peter Fuller who said he was proud of the huge response. “Not only is it important to us to ensure that every colleague has their voice heard, it also means we know our results are a true

about working for us,” he says. “The feedback has provided fantastic insight into what is working well along with where we need to focus on improving.”

Feedback

The three sites with some of the best feedback were York, Croydon and , with York seeing a 23% increase in engagement – up from 60% to 83%.

Peter and his team are now looking into your feedback and the Great Place to

on our scores, so keep an eye out for changes and updates in the near future.

CROYDON

Engagement

“We’ve really improved communication in the past year. Service quality is discussed every day and we get everyone involved.”

Leadership

”We’ve had tough times but our colleagues know they can rely on us to lead from the front in a great culture of Respect and Results.”

Team

”We’ve encouraged team building events

ENGAGEMENT

• I would recommend my company as a great place to work

• I am proud of working for my company in my job

LEADERSHIP

• My direct supervisor explains what is expected of me

• I trust my direct supervisor to communicate with me

• My direct supervisor provides guidance

TEAM

• Our work tasks are well organised

• The working atmosphere is good

• We strive to get better every day

LEICESTER

Site Manager Rob Jones

Engagement

“We encourage our team to understand the importance of their contribution to the site, how their roles impact the shift

appreciation of a job well done.”

Leadership crucial factors.”

Team

“Inclusion, collaboration, sharing results and feedback.”

15 things you never knew…

…about GoTeach. And why you should play your part

It’s an education and employability programme run by DHL and the DHL UK Foundation where colleagues support and inspire youngsters into work.

It’s one of four key approaches used by the 14-year-old DHL UK Foundation to help and encourage young people.

Five to 25 – the age range of young people supported by the Foundation.

GoTeach champions in DHL divisions at 30 schools in the UK who develop strong relationships between their site and local schools and lead on recruitment for GoTeach activities.

Young people aged 25 are four times more likely to be unemployed.

Four million young people are living in poverty in Britain today.

It’s not just colleague engagement… the Foundation makes strategic grants to selected charity partners that share our vision for improving education and employability.

One of you can help – our passion, skills and knowledge could give a young person the

The Foundation will have achieved strategic objectives to support its charity partners, engage DHL in GoTeach and focus on growing its impact further in the community.

5 ways to GoTeach

1. Give a career talk.

2. Host a school visit to one of our sites. 3. Run an employability skills or CV & Interview workshop. 4. Join an Outward Bound residential trip. 5. Mentor a student or coach a teacher.

80% – of the Foundation’s budget goes on strategic grants.

5,000+ – young people supported by 740 colleague engagements across 190 activities in the year to August.

97% – of colleagues rate their experience of working with the Foundation as good or very good.

– of young people are more excited about life after school after engaging with the Foundation and 96% improved their understanding of the world of work.

Our ‘How To’ checklist… Speak to your Line Manager. Email GoTeachUK@dhl.com to express your interest. Observe another GoTeach activity in action. Sign up to deliver an activity.

86% of colleagues enjoyed helping young people and their community. Can you?

HAVING A BALL ON THE WALL

HAVE YOU… checked out the a quick taste of what you’ve been with people like you from around to share something fun or festive.

Olga has totally changed my life

Big-hearted Alan

Alan Stewart is used to making sure that our new and existing customers have access to the right products – and at the right time.

As Customer Solutions Manager he cuts through the noise to match our service to the needs of the people we collect from and deliver to. So faced with a “horrendous” mountain of red tape and bureaucracy to help a Ukrainian refugee way to mending his broken heart. and we’d been married 24 years. My

“It was so quiet so when I saw the home to a refugee and her friend needed

Sunshine break

71-year-old mother as the bombing started and was relieved to take up Alan’s “The week she got here was horrendous. sorting out immigration to a driving

licence and even a pre-paid mobile phone

life at Ryton-based Alan’s home near sharing the cooking and cleaning. takeaways but now the house smells of home cooking again.” her for a sunshine break to Tenerife in has to go on and now has a job and is changed her life but mine too.”

GET INFORMED

the best ways to stay in touch with what’s happening.

AND HAVE SOME FUN Someone’s keen. This tree went sign up. People with dhl.com Digital Content Editor Charlotte Bowler charlotte.bowler@dhl.com

is smiling again

R-E-S-P-E-C-T

Collective responsibility and reward is the name of the game at one of our sites that started

Since moving the 14 miles from the former talking, sharing experiences and tweaking process to be

So says Site Manager Sarah Dunn, who points proudly to the low vacancies and high retention levels at the 68-route site delivering around north London: “We’re like a family here, and like a family we have fun together, get upset on the few occasions we don’t hit our levels and celebrate As One

Performance

Sarah adds: “Everyone has a real respect for each other and there’s an awareness that we all have an important

Performance Development boards, where the team share honest and open feedback with the Operations Manager and supervisors, mean the door is always open

adds: “Because our team are on the front line, they know

The supervisor-run boards also pass on the weekly health and safety updates, as well as information on so there’s a culture of continuous improvement and a

Caring culture

“We spend so much time at work there’s no point being miserable.”

That’s the mantra of larger-than-life PM Manager Nick Harrison, who insists having fun success: “It sounds twee but we’re a family day we’ll put an arm round them, see how we they’re not alone.

over two years ago, says the site’s results are closely together towards a common goal.

And the caring approach means that when people need to be given a reminder of best they can’t believe how happy and upbeat

“We all keep the site clean and tidy like home, and we all have mutual respect for each other.”

Nick Harrison PM Manager

“The people are amazing. There’s no management ‘them and us’. We’re all in it together…always.”

Charity begins... at our sites

Peter’s Hollywood handshake

Sweet-toothed colleagues at our sites across the UK got their bake on to raise nearly £3,000 to support people living with cancer. Instead of a Paul Hollywood handshake, there was big thanks from CEO Peter Fuller for the cakes and tasty

Ryton to Docklands and beyond.

Ryton hub’s brought in an incredible £2,400 for the charity, with Viktoria Zimanova’s bright yellow DHL cake taking centre stage.

Field Sales Executive Danielle Kay and the Direct Sales team led the way at Ryton Head and together with Stephen Bustard and colleagues at Docklands weighed in with donations totalling another £320.

Phil’s a good sport

Football-mad Phil Jennings put his best feet forward again and again to raise money for his friend’s delivery driver son

The PM Warehouse Supervisor at our East Midlands site racked up nearly 40 miles of a virtual cycle as part of a £100,000 fundraising drive for Brain Tumour Research UK.

Phil is a volunteer at Nottinghamshire football club Carlton Town in his spare time. He joined pal Darryl Claypole, whose son Tom has had brain tumour surgery, on the sponsored ride. Tom’s family have set themselves the challenge of raising £100,000 in three years, with Darryl

from John O’ Groats to Land’s End.

Sidra’s sale eases pain

When a close friend of a DHL sales colleague passed away suddenly, his family were

with the unexpected costs of a funeral for the “kind-hearted lad who just wanted to see everyone smile”.

So Sidra Mahmood from our Direct Sales team jumped into action for her friend and neighbour, organising a bake sale to help push the GoFundMe page towards the £1,000 mark with a tasty £325 donation.

The page reads: “Lewes was a very kind-hearted lad who just wanted to see everyone smile.

seizures since he was a baby but never once bothered anyone with his medical condition. He was the face of our estate and was always there when needed. He was a very strong man and always said hello to anyone he saw, he only had time and loyalty to give.”

Yvonne shouts loud for colleagues Good job Rally

Rally queen Away from her job as an ECG rep Yvonne is a driving assistant daredevil

seconds with...

What is the Employee Communication Group (ECG)? An internal body made up of employees from various areas of the business, who support colleagues on sites with workrelated issues, ideas, suggestions and feedback.

When she’s not sorting out issues for colleagues at one of our sites, Yvonne Powell hollering instructions at her husband. Because away from her role as an Employee Communications Group rep, she’s the co-driver in a rally car capable of smashing the 100mph barrier.

“I’m the one who shouts ‘left, left, left in 180’ at my husband as I look at a map to see where we’re meant to be going,” says our Leicester site star.

High octane

Most rallies they attend are more sedate

pride and joy Opel Manta 400 rally car, a

But some high-octane antics test Yvonne’s quick thinking and organisational skills to the limit. “Once we were doing 120mph around a track in rain so torrential we were aquaplaning and couldn’t see the marshals.

cars. We even let people have a sit in them and do a circuit of the track, so it’s not hair-raising all the time.”

Yvonne, who has worked for DHL for eight years, has had an interesting route to our Leicester site. She has worked in the Careers Service, for accountancy

auctioneers in her city, Birmingham. “It’s been really helpful because at

from payroll, agency hours, new recruits and holidays in my job as an administrator,” she says.

Complete focus

“My ECG role means if it’s to do with welfare, safety, reward or recognition

How can the reps help? By raising concerns or putting forward suggestions about working practices, processes or the way you are being treated.

changes to processes and working practices to help keep you safe.

Is it a rewarding role? There’s nothing more satisfying than hearing people’s voices and and support them.

What’s the relationship like with management? It’s a two-way communication and they’re always happy to answer queries that will help their sites or DHL Parcel UK.

What do you do away from work? I read. It’s my downtime to lose myself in another world and recharge my batteries.

Tell us a little about yourself. I’ve been married to John for two years.

Yvonne, in addition to a dog and nine cats, also has two shire horses called Tim and Edward (above) that she shows at events around the country.

She adds: “Rallies can mean nine hours of complete focus, so plaiting and grooming the horses at agricultural shows is my way to relax.”

Best holiday ever? and hope to go back soon.

Your most overused saying? Life is not a dress rehearsal (I have this as a tattoo).

804 years of knowledge, laughter and friendship

“It gives me great pleasure to recognise our colleagues’ outstanding contribution to the success of DHL Parcel UK. Our people are at the very core of our business and crucial in helping us achieve our goals to become an Employer of Choice, Provider of Choice and Investment of Choice.”

Double take Customer-focused Fred keeps on picking up the plaudits… for being himself

again! Fred’s at it

Customer favourite wins poignant colleague award

Aformer Warehouse Operations Clerk’s dedication to putting the customer

award in memory of a very special colleague.

The Going the Extra Smile award was created earlier this year following the death of Sunit Jadavji, whose positivity and beaming grin matched his nickname… Sunny

He passed away aged 41 but he was such an inspiration to his colleagues they launched an award so his “natural presence and warmth” would never be forgotten.

“He was one of those people who you felt so happy to be with. He always had time for his colleagues and customers, and not a day goes by when we don’t miss him,” says South East Regional Sales Manager Paul Tandy

The colleagues’ choice ‘Extra Smile’ award has gone to Fred Cook, our Basildon site star who has recently been promoted to Field Account Manager

covering his hometown and Docklands Fred appeared in a previous edition of Yello! after racing to the rescue of a customer worried that his daughter’s birthday present, a guitar, wouldn’t arrive in time.

Grateful

The 24-year-old’s determination to resolve the problem didn’t go unnoticed. He was promoted to his new role in the Commercial Team and is now making sure customers with a problem get the human touch their enquiries deserve. Fred handles around 20 escalations a day along with 50 other incoming calls, each

“I never knew Sunit but I’ve heard so much about him so it’s a very great honour to get an award created in his honour. He has set an example for us to follow.”

time determined to give customers the personal treatment they wouldn’t expect from a major company.

“Nine times out of 10 they might be angry or disappointed but if you speak to them and explain that you have their back and will investigate, they’re usually happy by the end of the call,” he adds.

“Then it’s a case of following up and making sure you keep them informed. It’s a great feeling when you change their mindset and sort the issue out. People are grateful and leave with a good view of us.”

Natural

Paul, who recognised Fred with an Exceptional award, adds: “He is young, natural and the customers love him. The similarities with Sunit are clearly what made his colleagues vote for him.”

Fred is delighted his dedication has earned him a step up, and adds: “It’s great that if you have that Can Do attitude and are customer-focused there’s a clear pathway to progress in the business.”

“Have your best day, every day”

And other reasons to join the CES programme

This year has been the year of

colleagues attend and all received their will be supercharged.

The attendees from across our UK sites all enjoyed two days

And with a full schedule of another 68 training sessions in place for next year, Head of

“Next year we’re ramping it up to get

division, that they will learn new things that will change their mindsets.

help us all make improvements: feedback to each other; and delivering excellence for

Exciting

The result is that the business will thrive along with the people who make it happen: “This is an exciting time because

“The programmes are designed to help people have their best day every day by learning more about our attributes and seeing how they can be applied and help everyone in their roles,” she says.

All participants come away with a sense of how to live out our attributes: As One, and

teams, drivers, team leaders, supervisors, you name it, our people are getting on board,” says Kim.

Leeds Sortation, Greenford and

cynical people raving about it.” •

A

FORS FOR GOOD

When it comes to being safer, smarter and greener our drivers have really shown their metal.

Determined to drive excellence, our sites across South East and London went the extra mile to secure Fleet Operator Recognition Scheme (FORS) accreditation.

A year-long labour of love saw Greenford, Hounslow and Dartford change how they were working to bring in the best practices possible for drivers completing online safety modules to introducing extra vehicle checks, they raised the bar on road and vehicle safety.

with a rigorous two-day audit across all the sites to make sure we’re at the right level of quality to earn the seal of approval.

Delighted Don Howie, Regional Operational Manager – South East, says: “Everyone worked incredibly hard As One to overcome many cross-divisional member helps reduce our work-related road risks, and shows our customers we’re committed to going above and beyond the industry standard.”

“It’s like a switch going on as people realise the huge part they can play in making DHL Parcel UK and their own careers a success, with a smile on their face.”