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ANNUAL REPORT 2025 PART 2 1

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LSC president

The LSC Way in Action: Remembering Derek Joyce

he entire Lutheran Services Caro- their father had passed — a sad day for everyone. The LSC team had already sprung into action. linas organization was stunned by the We talk a great deal about culture, about The first on-the-job workplace death in our known history. Derek Joyce, who works LSC Way. This sad situation highlighted The with our in-house Trinity Rehab, was treating LSC Way at its best. Often, it’s the little things. The three teammates at the hospital (Cissy a Trinity Elms (Clemmons) resident on McCoy, Diata Albert, and Lisa SilkMay 19, 2026, when he stated he didn’t feel stone) decided they could best help by well and then collapsed. The CNA in driving Christina’s car home from the the room called for help while starting hospital and Derek’s car home from CPR. Other teammates joined in until Trinity Elms. They caravanned to emergency personnel arrived. Derek Rowan County, quickly relieving the was rushed to Novant in Winstonfamily of a difficult burden. Salem but could not be revived. Derek worked for LSC’s Trinity “Eternal rest grant unto him, O Rehab. President Kim Schmidlin and ExecLord, and let perpetual light shine upon him. utive Director Jamie Sutherland immediMay he rest in peace. Amen.” Derek was a big man with a big beard who ately reached out to offer condolences and liked to ride motorcycles. The residents loved help, began supporting Derek’s coworkers, him! He was gentle, good at his job, and had a and rushed paperwork through to get insurgreat sense of humor — the resident he was ance and pay processed quickly, so the lack of treating and all the residents at Trinity Elms money wouldn’t be a hindrance. Chaplain Denise Henry highlights best why were devastated by his death. LSC has chaplains. Chaplain Henry No one was more devastated than was everywhere, for residents his wife, Christina, and chiland teammates alike. Over the coming dren, Jackson (19) and Kylie (15), and days, she and Executive Director Cissy all the extended family. To compound McCoy arranged for a grief counselor the situation, Christina is LSC’s Chief to be available for residents and teamAdministrative Officer. Christina mates. As you can imagine, the Trinity had just gotten to work at LSC that Joyce Elms team was grieving, especially the morning when she was called and teammates who had performed CPR asked to come to Trinity Elms, then redirected to go to the hospital. A close friend on their friend. Teammates from across LSC reached out in the area met Christina at the hospital; four LSC teammates came to the hospital to help with condolences and asked how they could with whatever was needed. After completing help. Many ordered gift cards to keep the the paperwork, the friend drove Christina home family fed in the days and weeks since. Chrisfor the sad task of sharing with her children that tina shared with me that they received a

sympathy card and gift card from an unknown group. Kylie had opened it and couldn’t figure out how the family knew them. Christina came home and figured it out; it was the Trinity Rehab team from another facility. Kylie asked her mother why people who didn’t even work or know Derek would send a gift card. Christina said, “It’s The LSC Way. Derek was part of their family, too.” As Christina related this to me, she again expressed her amazement at our teammates and The LSC Way. Trinity Oaks (Salisbury) Executive Director Bill Johnson offered the large special events room for the Celebration of Life, which was held on May 30, 2026. Trinity Oaks, more of the LSC family, provided the space and provided food and drink. What a celebration it was! Derek’s obituary encouraged those who ride to ride their motorcycles in memory. A full house of family, friends, many motorcyclists, and teammates from across LSC and Trinity Rehab celebrated a short life, but a life well lived. The residents at Trinity Elms could not attend a celebration in Salisbury. Chaplain Henry conducted a memorial service at Trinity Elms on June 30, 2026, allowing residents and teammates to grieve together and celebrate Derek. The LSC Way was created to help the whole LSC family live out our Vision, Mission, and Values every day. Never have I witnessed a better example of The LSC Way in action, in the big and the small. I continue to pray for peace for Christina, Jackson, Kylie, and family, and for us always to live The LSC Way!

On the cover: Trinity Oaks’ Bill Johnson has earned the Lifetime Achievement Award.

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Alzheimer’s Association Grant

Trinity Living Center receives $116,000 to improve respite care for people living with dementia and their caregivers in Rowan County

SC is proud to announce that Trinity Living Center (TLC), its adult day services program, has been awarded a $116,000 grant from the Alzheimer’s Association Center for Dementia Respite Innovation (CDRI) to enhance the quality and availability of dementia-specific respite care for people living with dementia and their caregivers in Rowan County, North Carolina. TLC is among 34 recipients selected to receive grant funding. Funds will support Interwoven, an innovative, community-connected respite model designed to expand access, reduce caregiver burden, and meaningfully engage individuals living with dementia. Interwoven intentionally extends respite care beyond its walls by linking participants, caregivers, and partners through shared, purposeful experiences that maintain dignity, capability, and a sense of belonging. Interwoven activities at TLC redefine traditional respite by blending structured adult day services with facilitated community engagement. Participants at TLC join in intergenerational programs, shared service projects, and staff-supported community outings that keep them active and engaged within the broader community. “We are incredibly honored to receive this support from the Alzheimer’s Association Center for Dementia Respite Innovation,” said Beth Huber, Executive Director of Trinity Living Center. “This funding will allow us to expand innovative respite oppor-

Trinity Living Center Participant Helen Eddleman reads with local students who visited the adult day center. tunities for individuals living with dementia while providing caregivers with the support and peace of mind they need.” In conjunction with the grant, TLC will also receive online training and ongoing technical assistance from the CDRI to ensure respite services are dementia-capable and to support sustainability. The CDRI will also collect data and evaluate the impact of these innovative projects from all grant recipients to inform public policy. “We congratulate Trinity Living Center on this award and look forward to partnering with their team to expand access to dementia-specific respite care,” said Lauren Stratton, director, psychosocial researcher and program evaluator at the Alzheimer’s Asso-

ciation. “Each funded program contributes to a growing national network of innovative respite models, helping advance sustainable solutions that better support caregivers and people living with dementia in communities across the country.” The Alzheimer’s Association created the CDRI in 2024 after receiving a $25 million grant from the Administration for Community Living (ACL), a division of the U.S. Department of Health and Human Services. Through this initiative, the CDRI is distributing $25 million over five years to local respite providers and organizations to enhance the quality and availability of respite care nationwide. Visit alz.org/cdri to see the full list of this year’s grant recipients.

LSC earns Candid Gold Seals of Transparency for 2026 LSC has earned two Gold Seals — the second-highest possible distinction — from Candid, a nonprofit that provides the most comprehensive social sector data and insights. LSC received one Gold Seal for Lutheran Family Services and another for Lutheran Services for the Aging. Nonprofits earn a Bronze Seal by providing basic infor-

mation about their mission, leadership, and programs. By sharing financial information, they progress to a Silver Seal; by sharing qualitative information on goals, strategies, and vision, they earn Gold. More than 10 million people use the Candid website annually to find in-depth financial information before making a giving decision. F A L L 2 02 6

LSC’S Genieve Traversy named Social Worker of the Year

SC Foster Care Recruiter Genevieve Traversy loves her job. But it isn’t just a job for her; it’s a calling that stems from her lived experience and her goal to support every child she can in the foster care system. “She has a perspective that few can truly understand, but one that has become her greatest strength,” LSC Foster Care Recruitment Team Supervisor Crystal Cooley said about Traversy. “She is a powerful voice for children and families involved in foster care. Her ability to connect, advocate, and inspire comes from her professional life, her lived experience, and her determination.” It’s that passion for her work that led the Foster Family Alliance of North Carolina (FFA-NC) to select her as the Social Worker of the Year for 2026. The Social Worker of the Year award follows a statewide contest held throughout February, during which more than 70 social workers from across North Carolina were nominated. After careful review, the judging panel selected Traversy for this incredible honor. Her passion for foster care and unwavering commitment to serving children and families truly set her apart. Traversy was surprised with the award during what she believed was a routine child and family services meeting in the spring. The surprise quickly turned into a celebration when Traversy’s husband and the team from FFA-NC walked in to honor her. As someone who is not easily surprised, Traversy said that receiving the award was truly unexpected. “I had no idea FFA planned to present the award during the scheduled meeting, so I certainly was not dressed for the occasion. Still, the moment was incredibly meaningful,” she said. During Cooley’s announcement, she says that Traversy represents what it means to transform challenges into impact.

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Traversy was surprised with the award during a routine child and family services meeting. Here she is pictured with the LSC Foster Care Recruitment Team. “She reminds us that every child deserves to feel valued, supported, and seen, and that one caring and committed individual can make a lasting difference,” Cooley said. Traversy is not only a recruiter for foster families but also a wife, foster and adoptive mother, and a former foster child. Having lived in 16 different foster homes from ages 3 to 18, she is the epitome of resilience and determination. The life experiences she gained as a foster child have led to her success to this very day. Her passion for foster care and unwavering commitment to serving children and families truly set her apart. “I do not feel that I pursued this work for recognition; rather, it comes from a deep passion and a desire to use my own experience growing up in foster care to help others,” Traversy said. “What was once a difficult part of my story has become a purpose, and I am deeply humbled and grateful to receive this honor.”

LSC Foster Care Recruiter Genevieve Traversy was named the Social Worker of the Year by the Family Foster Care Alliance of North Carolina.

Three LSC senior living communities earn 2026 AHCA/NCAL Silver National Quality Award

SC is thrilled to announce that three of its senior living communities have been recognized as 2026 recipients of the Silver — Achievement in Quality Award by the American Health Care Association and National Center for Assisted Living (AHCA/ NCAL) for demonstrating systematic growth in quality care. The communities are Trinity Village in Hickory, North Carolina; Trinity Glen in Winston-Salem, North Carolina; and Aston Park Health Care Center in Asheville, North Carolina. This distinction is the second of three progressive award levels through the AHCA/ NCAL National Quality Award Program. The program honors long-term and post-acute care providers across the nation who have demonstrated their dedication to enhancing the quality of care for the residents they serve. “We are ecstatic that these three LSC communities have received one of the highest quality awards in the nation. The Silver National Quality Award is a great compliment and a badge of honor for every teammate in every department on every shift; it takes every teammate to have such success,” LSC President and CEO Ted Goins said. “The LSC team made the decision to pursue the award as another tangible proof of quality.” The AHCA/NCAL National Quality Award Program is a rigorous three-level process in which organizations are reviewed and evaluated by trained experts against the nationally recognized Baldrige Performance Excellence Framework. The framework helps providers strengthen organizational performance, improve outcomes, and enhance the quality of care for

residents. At the Silver level, organizations demonstrate how they systematically improve performance and achieve results through effective approaches and processes deployed across the organization. “Congratulations to this year’s Silver recipients on reaching this level in the Quality Award journey,” said AHCA/NCAL President and CEO Clif Porter. “These providers have built strong systems, embraced continuous improvement, and are making a measurable difference in the lives of those they serve. As we look to a future that will ask more from providers as demand for care increases, this commitment to excellence will serve as a critical foundation.” This year, the AHCA/NCAL National Quality Award Program proudly celebrates its 30th anniversary. Since its establishment in 1996, more than 8,000 providers across the country have participated in the rigorous, Baldrige-based program to strengthen their operations, improve

outcomes, and enhance the lives of residents and staff. This milestone anniversary highlights the program’s lasting impact on advancing quality care throughout the long-term care profession. “Achieving Silver requires perseverance, collaboration, and an unwavering focus on improvement,” said Cathy Bergland, AHCA/NCAL National Quality Award Board Chair. “Congratulations to our Silver recipients on achieving this remarkable milestone. Their dedication to quality is truly inspiring.” The AHCA/NCAL National Quality Award recipients will be celebrated during Delivering Solutions 26, the AHCA/NCAL Convention & Expo, October 11-14, 2026, in Boston, Mass. The 2026 National Quality Award Program is supported by AHCA/NCAL Associate Business Members: McKesson, Prevail by First Quality, Incite Workforce Solutions Powered by SnapCare, and HealthCap.

Learn more about LSC • by following LSC on Facebook and Instagram • by following Lutheran Services Carolinas on TikTok • or by visiting the LSC website at www.LSCarolinas.net

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A career built on care, community, and connection

Trinity Oaks Executive Director Bill Johnson retires

fter 20 years at Trinity Oaks and four decades in senior living, Bill Johnson is retiring with a legacy defined not by buildings or titles, but by relationships. Johnson’s journey with LSC began at Trinity Oaks health & rehab, where he served as administrator. As the community evolved, so did his role. He eventually stepped into the executive director position of the entire Trinity Oaks campus. For Johnson, healthcare has never just been a profession. It’s been a calling. “I started out as a nursing home administrator in 1986 after graduating from college,” he said. “Healthcare has always been a passion of mine.” That passion stems from a simple desire to help others navigate some of life’s most challenging moments. “People need help during times when they don’t know what to do or how to do it,” Johnson said. “Families often need support as they’re dealing with aging parents. I’ve always enjoyed helping them and seeing residents thrive and do well.” Johnson first earned a two-year degree in mortuary science before realizing his heart was leading him elsewhere. He returned to school to pursue a four-year degree focused on social services, setting the stage for a career dedicated to serving older adults. While he has overseen countless projects and initiatives throughout his career, Johnson says the residents have always been the best part of the job. “I’ve met some amazing people and made amazing friends with residents,” he said. “You meet people from all walks of life. You learn things you never would have known if you didn’t sit down and have conversations and build relationships.” Those relationships extended far beyond the walls of Trinity Oaks. Johnson treasured trav-

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eling with residents and creating opportunities for them to continue experiencing life to the fullest. “When people move into Trinity Oaks, they put aside their past professional titles,” he said. “Everyone realizes they’re here for the same reason. People let their guard down, and you really get to know them.” One program especially close to Johnson’s heart is Trinity Oaks University, an educational enrichment program he helped launch years ago that continues to thrive today. “It’s developed into a really unique program that provides residents with educational opportunities while having fun together,” Johnson said. He is quick to credit Learning for Life Director Donna Groce for helping grow the program into what it is today. “Donna has done an outstanding job developing that program.” Johnson is equally proud of the culture created by Trinity Oaks teammates. “I’ve been blessed to work with some of the best people in this business and some of the

most dedicated teammates,” he said. His favorite memories aren’t tied to major accomplishments or milestones. Instead, they are the moments teammates shared while caring for residents and supporting one another. “Some of my fondest memories are the times we’ve been in situations together and worked through them as a team,” he said. “Being snowed in and finding ways to create fun for the residents during those times, I’ll always remember those moments.” Throughout his career, Johnson has believed that senior living should be about far more than providing care. “This is probably going to be the last place many residents live,” he said. “I think it’s important to give them a quality of life that is full of continuing to live and do the things they’re able to do, and sometimes even push them beyond what they think they can do.” Nothing brought him more joy than seeing residents accomplish something they thought was no longer possible. “You see the joy on their faces when they do something they didn’t think they could do anymore, whether it’s an activity here or a trip to a place they thought they’d never visit again. That’s a great joy for me.”

CAREER EXCELLENCE AWARD FOR LIFETIME ACHIEVEMENT Johnson’s impact on Trinity Oaks and the senior living field has not gone unnoticed. In May 2026, he received the Career Excellence Award for Lifetime Achievement from LeadingAge North Carolina, the organization’s highest honor for executive leaders in aging services. The award recognizes leaders whose longterm commitment to learning, innovation, and the not-for-profit mission has made a lasting impact on older adults and the communities they serve.

“Working with Bill Johnson is like having the work dad, the work dad that protects you from everything, is always there for you in good times and bad times. Thank you for always being the best boss and work dad.” — Lorie Aldridge,

“Moving to Trinity Oaks was the best decision I have ever made. Once I moved here, I realized that it just doesn’t get any better than this. It’s the best gift I can give to my kids; they know that here, whatever I need, I get, and it’s just a fabulous place to be, and Bill is the one at the top who makes it that.”

Trinity Oaks Director of Marketing and Sales

— Chuck Ramsey, Trinity Oaks resident

“Bill’s tenure is marked by hospitality, innovation and impact,” said LSC President and CEO Ted Goins. “Bill unified Trinity Oaks into a true campus, breaking down silos between levels of care to foster a cohesive, inclusive community. More than that, he helped shape Trinity Oaks into a family, a place where residents, teammates, and volunteers genuinely feel they belong to something larger than themselves.”

THE TRINITY OAKS FAMILY As he reflects on the past two decades, one word comes to mind when describing Trinity Oaks: family. “We’ve built a family here,” Johnson said. “Residents feel like the teammates are part of their family, and their children feel good about where their parents are. We hear all the time how grateful families are that their loved ones are here, and that makes me feel really good.” He leaves with deep gratitude for the organization that became his professional home.

“The past 20 years with Lutheran Services Carolinas have been a blast,” Johnson said. “I couldn’t imagine spending the last 20 years anywhere else. It’s been the highlight of my career. LSC has allowed me to do the things I enjoy doing, and I’m very grateful for the abundant life it has provided for me and my family.”

As Bill Johnson turns the page to a new chapter, the impact he leaves behind will continue to be felt in the lives of the residents, families, and teammates who were fortunate enough to know him. His legacy is one of leadership, compassion, and connection, a testament to the Trinity Oaks family he helped build over the past 20 years.

“You couldn’t ask for a better boss. It’s very easy to follow when you have a leader like Bill Johnson. He’s taught me lots of lessons, not just with work, or management, or the job I do here; he’s taught me a lot of life lessons I will take with me the rest of my life, and I’m very indebted, appreciative, and very thankful. I feel very blessed I was privileged to have a boss, supervisor, and manager who cared so much for the people he was around, and that’s a very special gift.” — Deana Burris,

Trinity Oaks Campus Director of Life Enrichment “I’ve been with him since I was 14. He’s groomed me for the leader I am today, and I appreciate everything he has taught me. The biggest lesson is to laugh at everything; there’s no problem too big to solve. He’s one of the reasons why I’ve stayed so long, he’s a comfort figure, a father figure, he takes care of your needs but also challenges you, and I appreciate that all in Bill.” — Alex Bruce,

Trinity Oaks Assistant Administrator

Bill Johnson received the Career Excellence Award for Lifetime Achievement from LeadingAge North Carolina. Here he is pictured with LSC Chief Operating Officer Kesha Smith, his wife, Lydia Johnson, and LSC Vice President of Senior Services, Courtney Johnson, during the award ceremony. F A L L 2 02 6

Welcome New Shepherd Society Members

SC’s Shepherd Society stands as a pillar of support and dedication within the organization, comprising a community of donors and volunteers whose unwavering commitment fuels the advancement of LSC’s vital services. The Shepherd Society encompasses three categories: • Donors whose financial contributions total $1,000 or more within a calendar year — as well as lifetime members, now known as Golden Staff members, whose cumulative giving reached milestones of $50,000 for individuals and $100,000 for organizations. These donors not only sustain but amplify LSC’s ability to provide essential services. • Individuals who have generously included LSC in their estate planning, ensuring a lasting impact that extends far into the future. • Individuals who epitomize the spirit of service by contributing 100 hours or more per calendar year to LSC ministries. They directly enhance the organization’s capacity to support and uplift neighbors facing chal-

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lenging circumstances. Welcome to the following new LSC Shepherd Society members who have joined since June 2026. • Berry Family Fund, a fund administered by Raymond James Charitable, St. Petersburg, FL (John & Rebecca Berry) • John & Susan Bryant • Mr. & Mrs. Mark C. Derrick • The Rick and Elizabeth Devereaux Charitable Gift Fund of Schwab Charitable, San Francisco, CA (Rick & Elizabeth Devereaux) • George & Deborah Elam • Bishop Emily Kuhn & Ian Hartner • The Melinda Hodell Charitable Fund of

Schwab Charitable, San Francisco, CA (Dr. Melinda Hodell) • Isle Of Palms Community Corporation, Isle of Palms, SC • PSAF, Columbia, SC • Randy Peebles • Stephen G. Savage • Glenda Wilhelm • Acey & Carol Worthy • Mr. & Mrs. Jimmy D. Yandle For more information about the Shepherd Society, contact LSC Director of Development Emily Dubay at edubay@lscarolinas. net.

From devastation to stability

LSC Disaster Services helps Hurricane Helene survivors rebuild their lives

After a devastating mudslide and flooding destroyed their home and nearly everything they owned, Jack and Lisa are beginning the long journey of recovery with strength, hope, and support from their community.

hen Hurricane Helene swept through western North Carolina, it left behind more than damaged homes; it upended lives. LSC Disaster Services works alongside community partners to help survivors move from uncertainty and displacement toward stability and hope. For Jack and Lisa, the storm changed everything in an instant. Heavy rainfall saturated the bank behind their mobile home, causing a massive mudslide that crashed into the back of the trailer. The force knocked the home from its foundation, and floodwaters mixed with mud destroyed both the structure and nearly everything they owned. After the disaster, the couple moved into a refurbished camper on a family member’s property. While it provided temporary shelter, it was far from ideal, especially during western North Carolina’s harsh winters. The camper required constant repairs and offered little sense of permanence. As recovery efforts progressed, commu-

LSC Disaster Services purchased a brand-new tiny home for Jack and Lisa after Hurricane Helene. nity partners, including Catholic Charities and The Salvation Army, helped clear the way forward by demolishing and removing the damaged mobile home and preparing the property for rebuilding. LSC Disaster Services then stepped in to provide a lasting solution, purchasing a brand-new tiny home for the couple. Today, Jack and Lisa are back on their property in a fully equipped home that offers safety, comfort, and stability. No longer burdened by ongoing repairs or temporary living arrangements, they can focus on rebuilding their lives with confidence. The path to recovery looked different for Hunner Dawley, but the need for safe, stable housing was just as urgent. Before Hurricane Helene, Hunner lived with his caretaker, Rodney Lewis, in a camper that met their needs. During the storm, falling trees destroyed the camper, leaving them without a safe place to live. Hunner and Rodney initially sought shelter at Hospitality House in Boone, but the environment proved challenging for Hunner, who is autistic and highly sensitive to noise and other stimuli. In the months that followed, they experienced repeated

displacement, staying in hotels and even a storage unit while searching for a more stable solution. With support from community partners and the Watauga Long Term Recovery Group, their situation began to improve. Rodney received a donated tiny home through Wine to Water, while Hunner moved into his own Appalachian Service Project tiny home, giving him the opportunity to begin living independently. LSC Disaster Services helped make that independence permanent by fully funding the purchase of Hunner’s tiny home. The support has been life-changing, providing him with a safe, secure residence and the long-term stability needed to thrive. Today, Hunner proudly owns his home. Stories like these reflect the heart of LSC Disaster Services’ mission. Recovery is more than rebuilding structures; it is about restoring hope, dignity, and a sense of home. Through partnerships, community support, and a commitment to walking alongside survivors for the long haul, LSC continues to help families and individuals across North and South Carolina move from crisis to stability, one home at a time. F A L L 2 02 6

Seven loyal teammates honored

ach year, LSC’s Loyal Service Award recognizes teammates who fulfill our mission by serving clients and residents in a truly extraordinary way. Seven deserving individuals received this peer-nominated award for 2026. Their awards were presented at a luncheon held on June 18 at Trinity Oaks senior living community in Salisbury, North Carolina. Congratulations to the following winners:

Dishman added that residents and teammates love when Audrey is working. “If the world had more Teresas in it, we’d be a much better place. Her smile is infectious; her compassion is unwavering, and she understands what it means to provide truly holistic care to our residents,” Dishman said.

TERESA AUDREY

Kristy Halback, who began her career with LSC in 2014, is a teammate in the organization’s Day Services for Youth program. She was nominated by South Carolina Executive Director of Child & Adult Services Bethany Vause. “Kristy consistently demonstrates exceptional initiative and dedication in serving both the youth and the broader community,” Vause said. “Each afternoon during the day program, she thoughtfully organizes end-of-day treats, such as ice cream, nachos, and popcorn, providing the youth with something positive to anticipate and enjoy.” Halback also seeks out ways to improve the program and listens to the needs of the youth and her teammates. Vause said

Teresa Audrey has been a Certified Nursing Assistant (CNA) at Trinity Village since 2019, where she works 3rd shift. Her teammates say she is an invaluable asset to the senior living community and to LSC. She was nominated by RN Supervisor Colleen Dishman. “Working beside her, I know we can accomplish whatever challenges we face in a shift because she understands teamwork, kindness, and truly cares for every resident as if they were her own family,” Dishman said. “I make sure that every CNA that comes to Trinity Village on 3rd shift spends time with her because I know they will see what excellent care is.”

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KRISTY HALBACK

Halback doesn’t seek praise; she just wants to make the environment the best it can be for others. About 5 years ago, Halback received the devastating news that she had breast cancer. “While fighting, and winning her own health battles, Kristy never stopped showing up for our team,” Vause said. “Kristy continued to fight for the least of these at LSC.”

BEVERLY HALL

When Beverly Hall joined Trinity Glen as a first shift CNA in 2016, her teammates quickly realized she was a go-getter, an overachiever, and a team player. She was nominated for this award by Trinity Glen Administrator Logan Wilmouth. “Beverly has always demonstrated effective leadership skills by being that point person for other CNAs on her hall. She works frequently as the Medication Aide on her hall, and CNAs look to her for guidance,” Wilmouth said. “Fellow CNAs have noted that she will stop whatever she is doing to help them change a resident, help feed a resident, or do whatever is needed to be done.” Along with caring for her residents, Hall also found a way to support her teammates by creating the Grocery Club. Teammates provide their grocery list for the week on a rotating basis, and each teammate buys one item for the person selected to receive groceries that week. “It’s amazing to see the joy that it brings to everyone to participate and the impact it makes,” Wilmouth said.

EUNICE LAMBERT

stand the needs and concerns of both residents and teammates, which allows her to respond in a thoughtful and supportive way.” Teammates added that they know the day will run smoothly when Lambert is at work. Her presence gives both residents and teammates confidence that they are in caring, capable hands. Lambert also extends her kindness far beyond her local community. She consistently sends a portion of her hard-earned money back to her home in the Philippines to support those in need. “When typhoons have impacted their village, Eunice was able to provide financial support to feed an entire village when resources were scarce, and there was no one else to help,” the nomination said. “She demonstrates how one person’s generosity, faith, and willingness to help can make a meaningful difference in the lives of so many.”

JOANN MARTIN

Joann Martin has been with Trinity Oaks since 2008 and is the director of assisted living. She was nominated for this award by recently retired Trinity Oaks Executive Director Bill Johnson, who says that Martin lives the LSC Way every day. “During inclement weather situations, which always bring staffing challenges, Joann stays overnight alongside her team, caring for their residents until the situation clears,” Bill said. “She encourages her residents to live a full and abundant life.” One perfect example was the viral video of two residents in their 90s, giddy with joy, when given the opportunity to sled down a snowy hill on an air mattress, sandwiched between two nurses. She trusted her team to take great care of the residents, and the results led to an incredibly heartwarming story for all who saw it.

Eunice Lambert was nominated by RN Jessica Allen and the Trinity Oaks team. Lambert has been at Trinity Oaks since 2011, where she is a CNA and Med Tech. “Eunice brings a positive spirit to the workplace. She is always eager to share her contagious smile, her talent of singing, and her positive outlook to brighten the day of BILLTON MAUN both teammates and residents,” her nomiBillton Maun has served for 18 years at nation said. “She takes the time to under- Aston Park and is a personal care assistant.

He was nominated by Aston Park Administrator Marsha McClure. McClure wrote in the nomination that Maun is extremely humble yet personable. He is calm and reassuring with the residents and listens to their needs. Maun is also active in his church and has achieved the status of deacon. He attends weekly and is very involved in working with the church youth group. “The residents and other teammates absolutely love Billton. He projects an air of humility and compassion that resonates with everyone he meets,” she said. “He is such a pleasure to work with because of the way he uplifts residents and his co-workers. His strong faith in purpose gives his actions joy, uplifting those around him. He truly exemplifies the way one should be humble and give of themselves in service to others.”

JUDY SMITH

Judy Smith didn’t think she would still be working in her 80s but says that if it wasn’t for her role as a personal care assistant at Trinity at Home, she doesn’t know how she would have survived the loss of two family members. She began her role with Trinity at Home in 2019 at the age of 75. “Judy lost her son and grandson while working for us and has told us that this job helped her get through her grief,” Trinity at Home Community Engagement Coordinator Teresa Dakins said in her nomination of Smith. “Judy is our oldest caregiver and works above and beyond every week. She is always the first to step up when we are in a crisis with a call out to help us out.” During this year’s bad weather, Smith volunteered to stay extra hours with her client to ensure she had the 24/7 client care she needed. The client was so excited and told her family she was having a pajama party and that they needed to buy snacks for her friend who was coming to the party with her. “I truly love working for Trinity at Home and have been so blessed to have been given this opportunity so late in life and to have discovered a new passion,” Smith said.

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North Carolina Governor Josh Stein visited Davidson-Davie Community College during National Apprenticeship Week. During his visit, he spoke at a graduation of a pre-apprenticeship cohort, all of whom have now completed the program at Trinity Elms.

From high school to healthcare

Trinity Elms opens doors for future nurses

hat if you could start your healthcare career before graduating from high school? Through Trinity Elms’ pre-apprenticeship program, students earn a paycheck, gain hands-on experience caring for residents, and build a pathway toward a nursing degree. The program provides students with hands-on healthcare experience, apprenticeship hours toward college funding, and meaningful exposure to career pathways in long-term care, while also creating a pipeline of future healthcare professionals. Trinity Elms health and rehab is working with Davie High School, Davidson-Davie Community College, NC Apprentice Program, and NC Career Launch to make this program a reality. “When I saw the opportunity to partner with the pre-apprenticeship program, I immediately said yes,” Cissy McCoy, administrator of Trinity Elms health and rehab and LSC Director of Forsyth County Operations, said. “This program benefits the Trinity Elms and the pre-apprentices. I am in it for the long game and our future.” Students begin their pre-apprenticeship in their junior or senior year of high school.

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Once they complete the pre-apprenticeship, students can enter a registered apprenticeship program and receive a tuition waiver, making their attendance at community college free as they continue toward their nursing degree. McCoy says that Trinity Elms views the pre-apprenticeship program as a mutually beneficial opportunity for students, the senior living community, and the healthcare field. The students work and get paid as CNAs and gain important experience working with residents. At the same time, the program helps combat staffing shortages in senior living by developing and retaining the next generation of caregivers and nurses. “This program benefits Trinity Elms and the pre-apprentices. I am in it for the long game and our future. We get to have the pre-apprentices as teammates while they complete their program, then we hope they stay on and work while they attend college, and even beyond as they graduate as nurses,” McCoy said. “For the pre-apprentices, it is a great opportunity to earn some money and to learn more about healthcare.” In April 2026, North Carolina Governor Josh Stein visited Davidson-Davie Community College during National Apprenticeship

Week. During his visit, he spoke at a graduation of a pre-apprenticeship cohort, all of whom have now completed the program at Trinity Elms. “We want nothing but opportunity for these young folks. We are all benefiting,” Stein said. “People are getting the healthcare they need to stay alive and well, and that makes it an attractive place for companies to come. It’s all about creating a community where everyone has a chance to thrive, and that’s exactly what Davidson-Davie Community College is doing.” One of those graduates was Madison McMaster, who also graduated from Davie High School in June 2026. McMaster said she decided to pursue a career in healthcare after helping her mom care for her pawpaw, who has dementia. “Working at Trinity Elms is amazing. I don’t want to go anywhere else. I love the environment and the hall I work on. We all help each other out,” McMaster said. “It doesn’t really feel like work, it feels like you are just taking care of your family.” McMaster plans to attend Davidson-Davie Community College to get her nursing degree.

World Refugee Day W

orld Refugee Day is observed each year on June 20, recognizing the courage, resilience, and strength of individuals and families forced to flee their homes in search of safety and a fresh start. LSC’s New Americans Program offices celebrated in various ways. Our Salisbury office had a picnic; our Charleston office took clients to a Charleston Battery Soccer game; Asheville held a celebration with the help of several local businesses; and Columbia held its annual event, which drew over 300 participants.

LSC’s ACTT joins UNC Center for Excellence in Community Mental Health

new chapter in community-based mental health care is underway as the Assertive Community Treatment Team (ACTT) from LSC officially joins the UNC Center for Excellence in Community Mental Health (CECMH). This transition brings together two longstanding leaders in behavioral health to expand access, strengthen services, and deepen impact across Orange, Chatham, and surrounding counties. For more than 20 years, the ACTT has served as a critical lifeline for individuals living with severe and persistent mental illness. Known for its person-centered, community-based approach, the team has helped people living with serious and persistent mental illness maintain stability, reduce hospitalizations, and build meaningful lives in their communities. Their work has been defined by compassionate care, clinical excellence, and strong local partnerships. “This team has a remarkable legacy,” said LSC North Carolina Executive Director for Child and Family Services Jeffrey Demagistris. “For two decades, we have met people where they are — literally and figuratively — providing care that is consistent, dignified, and deeply rooted in the community.”

By joining the UNC CECMH, the ACTT will benefit from expanded clinical resources, academic collaboration, and enhanced training opportunities. The integration also aligns with a shared mission: to deliver evidence-based, recovery-oriented mental health services that are accessible to all. The UNC CECMH, part of the University of North Carolina at Chapel Hill, is nationally recognized for advancing innovative models of care and supporting individuals with complex mental health needs. The transition is expected to strengthen continuity of care while preserving the ACTT’s established relationships and trusted presence in the region. Importantly, clients and families can expect a seamless transition with no disruption in services. The same dedicated teammates will continue delivering care, now supported by additional infrastructure and resources. “This is an investment in the future of community mental health,” said Thava Mahadevan, Director of Operations, UNC CECMH. “Together, we are building on a strong foundation to reach more people and improve outcomes across our region.” F A L L 2 02 6

Opening doors

How LSC helped one refugee family build a new future

racy Awol says that her new life in Salisbury is amazing. She just graduated from Rowan-Cabarrus Community College (RCCC) with her GED and plans to pursue a career in nursing. However, that new life almost never happened. Awol was one of the last refugees to arrive in the United States after the new administration signed an executive order on January 20, 2025, suspending the U.S. Refugee Admissions Program. Her other family members, her dad, brother, and sister, were already in the United States and were fearful that Awol herself wouldn’t be able to make it before the program ended. “Getting to Salisbury was quite a tough thing for me because I was the last person to come in before they locked down all the entrances for the immigrants,” she said. “My family moved to the U.S. before me; they were really afraid I would not make it, but thank goodness I did. I’m grateful I made it, and we were reunited again.” Awol and her family were refugees in Uganda after being forced to leave their home in the Democratic Republic of Congo due to conflict and unrest. Decades of conflict and insecurity in eastern Democratic Republic of Congo, fueled by dozens of armed factions and militias such as M23, have forced millions of people to flee their communities. Today, the crisis has displaced more than 7 million individuals, making it one of the world’s largest internal displacement emergencies. “We were refugees in Uganda, and we were looking for a country where we could have peace, where we could build new memories,” Awol said. “We were looking for security, peace, and calmness, and somewhere we could make a new home and build new futures with friends.” When her family arrived in Salisbury, they received assistance through Lutheran Services Carolinas (LSC) ‘s New Americans Program. “The New Americans Program has done a lot. We were given a temporary shelter to stay in while they looked for a house for us, and 14

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Tracy Awol (left) is pictured with Dawn Ranes, refugee services coordinator with the Salisbury New Americans Program. help with paperwork and photo identification,” Awol said. “They helped us feel secure because we are in a new country.” Since then, the family has moved into a house, and the three siblings are excelling. Along with graduating with her GED, Awol works in dining services at LSC’s Trinity Oaks. Her siblings joined Scouts, her father is active and plays guitar in his church, and her sister recently graduated from Salisbury High School and plans to attend Catawba College in the fall. “It has been amazing. There have been a lot of ups and downs, and a lot of learning.”

Awol said. “LSC has done a lot for us. I’m grateful, and I’m currently enrolled in the nursing program at RCCC.” When asked how she feels about the New Americans Program, Awol said she and her family felt nothing but love from LSC teammates. “I would like to say thank you to LSC. They have opened doors for us. It’s hard to adjust but they work with you and everything they do, they do it willingly and wholeheartedly,” she said. “It’s not like their job. It’s their love. They are helping people to feel comfortable and to feel at home.”

LSC’s Youth Mentorship Program helps young New Americans thrive

or decades, LSC’s New Americans Program has supported refugees in the long welcome; their journey to become self-sufficient in a new home. The program assists with housing, employment, learning English, and becoming acclimated to the American culture. All the things a new neighbor would need to find success. But success doesn’t just mean supporting adults; it also means aiding our younger new neighbors in this time of transition. That’s why the Asheville LSC New Americans Office is focused on growing its Youth Mentorship Program. The program is designed for young adults ages 15-24 and pairs them with mentors. “Young people at these ages are at a pretty vulnerable point in their lives, and they are learning how to make friends and interact socially in a new country,” Tessa Well, LSC teammate who supervises the program, said. “This program really helps them with developing those skills. Having something that caters specifically to the people in that age group is really important.” When a client enrolls in the program, Wells said she tries to understand what help they need. She added that while Buncombe County Schools provides English as a Second Language (ESL) classes, if the client has already graduated high school, they aren’t receiving any formal English education. “Many of these clients are very new to the U.S. They have a lot left to learn, including culture, food, friendships, and more,” Wells said. “But English is the most common issue the clients need assistance with.” After enrollment, volunteer coordinators send out mentor requests based on the client’s needs. Those mentors meet with the client at least once a week, depending on the client’s needs, and assist them with whatever they can. This can take the form of English speaking and writing practice or assistance with a job or college application. However, sometimes it can even mean just having fun,

Recently, our Asheville New Americans Program Youth Mentor Case Managers organized a glorious hike with our youth mentees to the Frying Pan Mountain Lookout Tower. like taking clients to local festivals or to see local sights. One of those volunteers is Joan Galvin, who is also a member of St. Mark’s Lutheran Church, where LSC’s Asheville office is located. Galvin became a youth mentor last fall after realizing her career experience with the North Carolina Community College system would be helpful to clients. She also worked at UNC Asheville and Asheville-Buncombe Technical College (AB Tech) after moving to Asheville 20 years ago. “I was in program development at UNC Asheville, which was about developing and running programs for seniors. Then I took a part-time job at AB Tech, where I did the mandatory orientation, and I also worked as a career counselor for a while,” Galvin said. “It was a good background to have to be a

youth mentor. I knew about admissions, the process, and how things worked at AB Tech. It’s something I knew I could do.” Galvin was assigned to a Ukrainian teenager who wanted to attend college. Through the process, she got to know him and his mother and shared with them the higher education options available in Asheville. She added that the student has been very successful in high school and was even voted Student of the Month. He is also working to support his family. “I think this program is helpful, because I think that at one point or another, we all need help,” Galvin said. “I can’t imagine if it had been me who had come from the trauma of war and did not speak the language. I’m so impressed with his family. They are great people who were put in a bad situation.” Wells said watching the clients in the program connect is a beautiful thing. Not only does their English improve, but it also helps them prepare for jobs and social interactions. Wells added that she loves it when the clients start cracking jokes using American slang. “We have two Ukrainian sisters who were with a mentor for two years. I love it when I hear one of them drop slang words; that’s how I know they’ve been talking with a native English speaker, because their speech becomes more natural,” Wells said. “This program also helps people, whether that be the mentors or those in their circles, broaden their understanding of refugees and immigrants in general. The best way to understand each other is to have conversations.” LSC’s New Americans Program in Salisbury, North Carolina, also recently launched its Youth Mentorship Program. If you live in or near Asheville or Salisbury and are interested in becoming a youth mentor, reach out to New Americans Program North Carolina Community Engagement Coordinator Lara Hollaway at lhollaway@ lscarolinas.net. F A L L 2 02 6

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Xtreme Leadership Program Congratulations to the first graduating class of LSC’s Xtreme Leadership Program. LSC’s 2026 Xtreme Leadership Program is designed to equip new supervisors with a strong foundation in leadership, blending philosophy, practical day-to-day techniques, and meaningful connections through leadership open forum calls. The program included four interactive sessions that supported leaders as they grow into their roles. Graduates received a certificate and an Xtreme Leadership pin to put on their LSC lanyard. Voices is a publication of Lutheran Services Carolinas, a 501(c)(3) nonprofit health and human services organization and a social ministry serving children and families in North and South Carolina and older adults in North Carolina. Content for Voices is written by Erin Kidd, director of communications, and Alexis Rhodes, communications manager. Questions or comments should be directed to Erin Kidd at ekidd@lscarolinas.net

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