Healthcare can be stressful.
For patients dealing with the emotions and physical constraints of a new diagnosis, navigating through a medical facility can be an anxiety-ridden experience. Unfortunate details such as inconvenient parking, confusing signage, or a badly-lit institutional aesthetic all compound the stress of an already difficult situation.
In evaluating the long-term needs of its cardiology services, New Hanover Regional Medical Center needed better plan. NHRMC was operating four separate cardiac-related practices scattered across three buildings. The situation was confusing and stressful for patients, inefficient and isolating for physicians, and expensive to operate.
