Design Sprints: A Catalyst for Process Innovation Consider a common workplace scenario: there’s a task you perform often, usually under a time crunch, and somewhere in the process is a step that’s cumbersome. You work around it every time, suspect there’s a better way, and then move on to the next pressing task because you’re too busy to fix it. You repeat the process tomorrow, and the day after that, and the day after that; the irritation accumulates, as do the wasted minutes. What’s the cost of a small cumbersome task over the course of a week? A month? A year? Multiplied by, say, 500 team members? At that scale, it’s probably an issue worth solving.
Espy Harper EDAC, SIX SIGMA GB // Innovation Leader | Associate Principal © LS3P 2025