Strategic quality management (SQM) is defined as a quality management philosophy that views quality from the overall performance of a firm. It defines quality as being driven by customer and environmental needs and looks to identify critical factors that will determine the survivability and competitiveness of a firm in the near future
This course has been specially designed to provide effective methods and strategies for quality management. Learnings of organisation’s master plan for success and implementing the policies for improving customer relations.
The course also features hands-on experience to illustrate the strategic planning process from A to Z and the process of drafting a quality plan. This course is supported by various videos on strategy and quality applications.
