Cost of Quality provides an excellent means to measure and track costs associated with poor quality, quality improvement and quality control. But, it requires commitment from a wide range of functions throughout an organization. These groups need to have a common understanding of COQ and need to work together to establish meaningful measures.
Improve customer satisfaction, competitiveness, and financial performance by understanding the link between quality improvement and profits. Learn to select, manage, and strategically use the cost of quality (CoQ) improvement projects within your organization. Surveys show the vast majority of companies either overlook or are unaware of the concept of CoQ. Quality costs (actual plus hidden) can amount to a large proportion of sales, often 25 per cent or more.
