7-YEARS EXTENDED WARRANTY ENGLISH | V1.0923
LIGHT-POINT has produced innovative lighting of superior quality and craftsmanship since 1995. For over 25 years, it has created an extensive product range in a distinctly Danish, ultra-modern, ever-evolving style. With this dedication to design and quality, LIGHT-POINT offers an extended 7-year warranty to its customers with the following provisions: GENERAL TERMS AND CONDITIONS
1.
LIGHT-POINT offers an extended 7-year warranty to end customers based on these terms and conditions for all new luminaires. The extended warranty applies only to products branded under “LIGHT-POINT or “LIGHT-POINT, Design by Studio F.A. Porsche”. The extended warranty does not apply to MTO (make to order) products. Any custom ordered item will have the customary 2 years guarantee period.
2.
The warranty requires LIGHT-POINT customers to register the claim on LIGHT-POINT´s online claim portal with all required information such as: customer information, product information, invoice & order numbers, batch number and claim description.
3.
The warranty is granted based on prompt reporting of the identified defect. The customer is responsible for providing appropriate evidence in the form of videos, photographs and clearly described descriptions of the claim.
4.
In case the faulty product was purchased from a LIGHT-POINT partner or retailer the claim must be reported to this third party with proof of purchase. The partner or retailer then must submit the claim to LIGHT-POINT and handle the claims procedure on behalf of the customer.
5.
Under all extended warranty conditions, the customer shall bear the costs for a.
taking or delivering the products to LIGHT-POINT’s partner or retailer where the item was purchased.
b.
All costs relating to electricians pertaining to the installation of the luminaires.
SCOPE OF THE WARRANTY
1.
The warranty includes material, construction and/or manufacturing defects and applies to the entire product including the LED, the driver and other wear parts. Dirt and defects due to acts of nature as well as mechanical damage such as damage incurred during transportation are not covered by the warranty.
2.
The warranty requires that the following conditions are met: a.
Intended installation and intended use of the products are in accordance with the respective product and usage specification stipulated in the installation instructions.
b.
Limits for external factors of influence such as room temperature and voltage may not be exceeded.
c.
No modifications may be made to the product that make it deviate from its condition at delivery without a written consent of the guarantor; the products must be installed as per the instructions and only by a certified electrician.
d.
Maintenance requirements are complied with by specialized technicians. The guarantee expires immediately if the customer or third parties make or perform changes, repairs or troubleshooting without the prior written consent of the guarantor.
3.
The guarantee does not cover: a.
Normal wear and tear or software errors
b.
Intentional or negligent damages by the customer or third party
c.
Settings that change due to wear and tear, fatigue, or dirt
d.
Deviations of the product from its description or specifications in our catalogs or other marketing materials.
e.
Paintwork defects caused by contact with the ground, chemical substances, fertilizers, water containing corrosive agents and stray electrical currents. – or any unintended chemical stresses.
LIGHT-POINT AS | GRØNNEGADE 3 DK-1107 COPENHAGEN K DENMARK TEL +45 7025 5525 | INFO@LIGHT-POINT.COM | LIGHT-POINT.COM | #LIGHTPOINTCOM