Visitor Assistant Volunteer

Leighton House and Sambourne House Visitor Assistant Volunteer Purpose To provide a helpful and friendly service that will contribute to the smooth running of both houses. Providing a warm welcome for our visitors, you will answer any immediate questions, help them to orientate themselves and generally provide the information they need to ensure they have a comfortable, enjoyable and memorable visit. You will be able to perform any of the tasks described below and support all areas across both houses. This is a position which can offer variety and the opportunity to learn new skills. The role will involve (but not be limited to) • Providing a warm, friendly welcome (and goodbye) to all visitors as the public face of Leighton House and Sambourne House • Developing a good knowledge of both Leighton House and Sambourne House, their histories and stories, so that all visitors receive accurate and relevant information to enhance their visit • Understanding and communicating key messages • Deal with any queries that may arise from visitors and pass to colleagues if necessary • Be aware of the needs and arrangements for all visitors • Become familiar with and then always follow Leighton House and Sambourne House’s Health and Safety Policy, as well as all other relevant Policies. • Engage with visitors regarding becoming a member of the Friends of Leighton House • Giving any other appropriate assistance as may be reasonably requested Availability Any day of the week (we are closed to the public on Tuesdays but do sometimes need volunteers for other events) on a regular basis that suits you, for either a morning or afternoon shift 10am-2pm or 2-5.30pm with breaks. We are looking for volunteers who are interested in helping out for a minimum of three months. Place: Leighton House, 12 Holland Park Road, London W14 8LZ and, Sambourne House, 18 Stafford Terrace, London W8 7BH. Volunteer supervisor: Volunteer Coordinator, Front of House Manager.