Arconas is a Mississauga-based modular and public seating manufacturer established in 1972. Our mission is to bring high-design, to high-traffic areas that require comfortable and durable seating solutions. We supply our furniture to many of the largest airports and transportation terminals throughout the world, as well as to government offices, healthcare centres and universities. We are a privately-owned company who has earned recognition as one of Canada's 50 Best Managed companies five consecutive years in a row. We are now on a determined path to growth leading to great opportunities for personal and career growth. We are looking for an experienced Customer Service person who has strong math skills. Primary Duties and Responsibilities • • • • • • • • • • • •
Prepare sales quotes in our ERP accounting software Enter orders and distribute paperwork to appropriate parties Distribute quotes & correspond with appropriate parties (sales management, sales reps, and clients) Update and maintain client/project database (Microsoft Dynamics CRM) Update new order and production Summary Reports Contact client prior to product shipping Ensure all information is available for shipping of product (W9) Follow up with client after product arrival Handle service orders Field incoming customer service calls Prepare FedEx waybills for correspondence Other related customer service tasks
Qualifications • • • • • • •
Post-secondary education an asset Must have excellent verbal and written communication skills in English Must have a very good command of MS Office (particularly Excel and Typing speed 50 w.p.m.) Detail oriented and highly organized Must have previous experience entering data in ERP accounting software "Can do" attitude and ability to multitask is very important for this position Experience in the contract furniture industry will be considered an asset
Basic knowledge and/or understanding of AutoCAD or other design software is beneficial • Able to meet tight deadlines •
The Details This is a full-time, permanent position working from our Mississauga head office. Hours 8:30am to 5:00pm Compensation includes a competitive base and bonus, with group benefits, RRSP matching, vacation and office closure between Christmas and New Year's. What we provide: • • • • • • • • • • • • • • • • • • • • •
Arconas is a privately held company, family owned and operated. Secure work environment with many long-term employees. Fairness in hiring/promotion practices and the provision of promotion opportunities. Opportunities for personal growth and development. Multicultural work environment providing a broad range of views and opinions. Safety policies and committees to promote a safe work environment. Clean and pleasant work areas. Open door policy to discuss any issues with management and leadership staff. Formal Employee Concern Process. Promotion of a Respectful Workplace through our Mission and Values Statement. Company policies and training. Formal performance evaluation process and performance management. Competitive compensation and incentive programs. Company-sponsored education and training programs to improve your job knowledge and job-related skills. Orientation programs to introduce new employees to the company. Employee shared group benefits. Free tea and coffee. Free parking. Arconas Matching RRSP Contribution Program. Christmas holiday shutdown. Regular employee functions with senior management updates.
Our Team Ask our team what its like to work here and they will tell you..........
We've been in business for 45 years and our future growth is secure. • We have a multi-cultural team and believe our diversity and unique talents lead to superior quality products and service to our valued customers. • Our owners and leaders are interested in new concepts; they listen to employees and encourage them to take ownership of their ideas, positions, and growth. •
Arconas welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Arconas.com Job Type: Full-time