Anton Florijan Barišić, Milan Davidović ANTON FLORIJAN BARIŠIĆ Chronos d.o.o., Zagreb afbarisic@chronos.hr MILAN DAVIDOVIĆ Infooprema, Zagreb milan.davidovic@infooprema.hr
QUALITY OF MANAGEMENT CONSULTING AND IT OUTSOURCING PHASES OF IT OUTSOURCING DEVELOPMENT AND IMPLEMENTATION OF THE NORM EN 16114 Professional paper / Stručni rad Summary Development of IT outsourcing is strongly influenced by changes in business strategy, ebusiness patterns, e-business cases and changes of development priorities. That generates new expectations from the users end and new requirements IT outsourcing services providers need to fulfil. If that is, at the same time, bound with IT outsourcing cost cutting, there are growing software development and strategic projects implementation risks for the clients of IT outsourcing services. In that respect the quality of management consultancy services are analysed and their impact on IT outsourcing governance, quality of services and further development of IT outsourcing has been examined. That way a baseline for management consultancy services quality requirements and their improvement are determined and as well as possible implementation of European Standard EN 16114 in each phase of IT outsourcing development. Keywords: Management Consultancy Services Quality, IT outsourcing quality, EN 16114 standard
1. INTRODUCTION There is increasing number of enterprises implementing or planning IS (IT) outsourcing function. IT/IS outsourcing is about delegating IT/IS tasks, processes and functions to third party that can accomplish them with more quality and less costs. Implementation of IT outsourcing belongs to the domain of strategic business decisions based on company’s business strategy and series of strategic analyses. Enterprises that have implemented e-business approach steadily adapt its development priorities and functional strategies to the market circumstances, and constantly improve and formulate processes and patterns of e-business strategy to enhancement of the product and service quality, cost reduction and increase of the competitiveness. That way the new requirements towards IT outsourcing providers are generated, often connected with cost reduction of IT outsourcing itself and decrease of the its share in total costs. This increase risks in development and implementation of new IT products as well as pursuit of other strategic projects of the IT outsourcing users.
12. HRVATSKA KONFERENCIJA O KVALITETI I 3. ZNANSTVENI SKUP HRVATSKOG DRUŠTVA ZA KVALITETU, Brijuni 10. – 12. svibnja 2012. g. - 35 -