Siniša Prugovečki, Lidija Sarta, Joseph A. Defeo SINIŠA PRUGOVEČKI, LIDIJA SARTA Metroteka d.o.o., Zagreb sp@metroteka.com JOSEPH A. DEFEO Juran Global, Southington, CT, USA info@juran.com
JURAN’S QUALITY BY DESIGN METHODOLOGY IN LORIS2 METROLOGY WEB APPLICATION DEVELOPMENT Referat sa znanstvenog skupa / Conference paper Summary Metroteka Loris2 is a web application development project based on redefining measuring and monitoring equipment (MAME) management which would benefit both MAME users and independent MAME metrological confirmation service providers (calibration, qualification, adjustment, repair etc.). The core methodology employed for the Metroteka Loris2 project was Juran on Quality by Design (QbD), particularly for selecting product features on the basis of meeting the needs of users. This paper will provide an overview of how Quality by Design methodology can be used to assist in creating innovative software solutions for quality management. Key words: Juran, Quality by Design, metrology, web application 1. INTRODUCTION Juran`s Quality by Design Model is a universal methodology used for development planning of new products or services. This methodology incorporates two basic steps: 1. Designing product or service by providing features that meet customers’ needs. 2. Providing that capability of operational processes for product or service development is met. At this point it is important to stress that customers of product or service are not just paying customers or end users, but all those affected by that product or service, including employees within the organization that makes the product or service in question (internal customers). The goal of Quality by Design methodology implementation is to have the right features of service or product in order to satisfy all customers' needs and expectations and also to design the processes to produce those features in an effective and efficient kind of way. Quality planning steps of Quality by Design are: 1. Project and goals determination. (The project has to be established as a starting point of the design.) 2. Identifying customers, both internal and external. 3. What are the customers' needs? Determine, categorize and prioritize them.
15. HRVATSKA KONFERENCIJA O KVALITETI 6. znanstveni skup Hrvatskog društva za kvalitetu 07. - 09. svibnja 2015. Primošten, Hrvatska
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