Izvor: 53rd EOQ-European Organization for Quality, Annual Congres, EOQ and Croatian Society for Quality, Dubrovnik, 2009.
MIROSLAV DRLJAČA, M. Sc. Zagreb Airport, Ltd., Pleso bb, Zagreb, Croatia Cargo Division Director Mob: +385198454673 E-mail: mdrljaca@zagreb-airport.hr METHODOLOGY OF ENVIRONMENTAL MANAGEMENT SYSTEM PROCESS MODELLING Abstract: Requests of interested parties, amongst which the customer has the central position, are starting points of quality management system that complies with requirements of ISO 9000ff and ISO 14000ff international norms. Regardless of the fact whether we want to arrange management system to meet the requirements of these norms, one should be able to recognize exact requests of interested parties. Classic structural model of organization must be upgraded through developed, documented and implemented processes. Processes are one of structural elements of each management system, and environmental management system, too. Scientists and experts do not agree about generally accepted methodology of process modelling. Key words: Environmental Management System, methodology of process modelling. OBJECTIVE Despite the fact that only a small number of 332 organizations in Croatia possess ISO 14001 certificate as international confirmation of requested quality level of environmental management system (EMS), the idea of organisation, as marketing orientation and as business philosophy and everyday practice, is more and more existing in Croatians organizations.1 Independently of the degree of awareness of management in organization, processes can be developed in any of the following ways: 1) in a long-established manner - which is based on „know-how“ of the most important parameters of business processes, with interventions only in situations when reliability of business process is seriously affected, 2) without any control, when in extreme cases the business process develops in completely uncontrollable conditions, 3) in partly controllable conditions – characterized by business process model according to chosen methodology, in conditions which are controlled in the same amount as the basic parameters that define them, and 4) in completely controlled conditions - those business processes whose basic parameters of definition are under complete control. 2 In order to create completely controlled environment for developing of all processes in an organization, and EMS too, it is necessary that organizations processes be: 1) named, 2) described, 3) structurally/organised, 4) controlled, 5) managed, and 6) always improving. In order to fulfil it, business processes in organization need to be conceived, i.e. developed 1
At the end of 2008 there were 332 organizations with certificate ISO 14001. The first one in Croatia issued to the organization Split Ship Management on 12th May, 1997.Quality Pages, Croatian Society for Quality. 2 Basic parameters of definition of business processes are: a) object of activity (material, information, product, service and similar), b) frequency of operation (continually, sometimes only once, and similar), c) area of activity (state, city, company/organisation, part of company, and similar.), d) manner of operation (usual, uncontrollable, in partly controllable conditions, in completely controllable conditions).