TITLE: KOKUA’S MISSION, VISION & ADMISSION PROCESS Policy 1.0 Rev. July 2023
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PURPOSE AND SCOPE This policy outlines Kokua’s process for the acceptance of new clients into service. This policy also affirms the rights of both Kokua and the client receiving service to initiate a termination of services. A. KOKUA’S MISSION Provide individuals with disabilities the support needed to live full and meaningful lives. B. VISION Kokua is a welcoming, compassionate community organization providing information, support and services to individuals with disabilities, their families and the community as a whole.
C. ADMISSION TO SERVICES PROGRAMS: Kokua’s decision to accept a referral for services will be based upon the agency’s capacity to effectively support the individual and upon an agreement reached between all parties as to the types of support to be provided. D. NONDISCRIMINATION: Kokua will not discriminate against any client or prospective client based upon the person’s race, religion, marital status, socio-economic status, age, gender, sexual orientation, color, creed, national origin, veteran or Vietnam era veteran status, use of a trained dog guide or service animal by a person with a disability, or a condition of impairment, the presence of any sensory, mental or physical disability, including communicable diseases and HIV/AIDS. E. DISCHARGE: If Kokua decides that it can no longer provide the appropriate type or level of service that a specific client requires, Kokua may request DSHS to locate a more appropriate service provider. In doing so Kokua will follow all DDA and DSHS policies, including the Client Critical Case Protocols and timelines set in contract. Clients receiving services from Kokua have the right to change service providers at any time. Kokua will actively advocate for clients who express a desire to change service providers. F. SERVICES: Kokua will provide services in a manner that encourages and supports our clients to have as much power and choice in their own lives as possible. Kokua measures the success of our programs by the quality of life for individuals receiving support.