NEW ENGLAND
Water Wayfinder The official publication of the New England Section American Water Works Association
Issue 1 – 2026
INSIDE THIS ISSUE T.J. Stroebl Leads Newly Elected Slate of Officers 2026 AWWA Fly-In Why Utilities Struggle to Implement Service Levels (and How to Actually Do It)
Celebrating Excellence NE-AWWA ANNOUNCES 2026 AWARD OPPORTUNITIES
Address Service Requested: New England Section American Water Works Association – c/o Cody Finan, AWWA, 6666 W. Quincy Ave., Denver, CO 80235 USA
Simplified PFAS Solutions for Small Sites. Reactivation Solutions for Large Sites.
PFAS Pilot Test Skids • Rental, lease, or purchase • Optional turnkey services
GAC and IX Media Services • Traditional & Full Vessel Swaps • Backwash Management Support
Custom Treatment Systems • Built for your needs and budget • Solutions for small well sites
GAC Reactivation and Disposal • Small & Large Batch React • Stock Management
Call or email us today for your free consultation.
Exclusive municipal services partner
Sustainable mobile filtration solutions
www.sentinel-h2o.com | 888-811-PFAS sales@sentinel-h2o.com
PMWI
Pleasant Mount Welding, Inc. WE’VE GOT YOU COVERED
Standard-Duty Aluminum Inter locking Flat Panel Covers “Innovative Aluminum Cover Design for Water and Wastewater Applications”
Cover Features √ Double Interlocking Construction
√ 1-Piece Extruded Hinge
√ 6” (Standard) or 3” Wide
√ Gasketed Interlock & Edge
Deck Planks
Handles
√ 20+ 6061-T6 Aluminum Extrusions
√ Interlock Beam/Support Members
√ 50 psf Live Load (Standard Design)
√ Santoprene Gaskets
√ 400 Lbs. Concentrated Load
√ Slide Latching System
√ L/240 Live Load Deflection Limit
√ Flush or Top Mount
√ Hinged & Non-Hinged Cover Panels
√ Sturdy Walk-Safe Cover
√ Easy Panel Removal
√ Slip Resistant Striations
√ NEBB Leak Test Certified
√ Standard 2-Year Warranty
www.pmwi.net
TRUST THE
CRAFTSMEN
BEHIND THE VALVE Explore AIS‑Compliant Valves Backed by American Craftsmanship Built by American hands that take pride in every detail, our AIS‑compliant check valve lineup is engineered to perform long after installation. Three field‑ready solutions—crafted with precision, tested for reliability, and supported by a team that stands behind the work—so your wastewater system keeps flowing efficiently, project after project. The AIS-compliant partner you can rely on.
TED STATES UNI OF HE
THE AM
T
MADE IN
ACT EL
CA ERI AM
AIS
®
®
Flomatic’s AIS-compliant line of check valves for water & wastewater applications. Explore more at www.flomatic.com High Quality Valves Built to Last... ®
SINCE 1933
N IRON AND S ICA TE ER
contents 9
Reflection Message from the Section Chair
9
Message from the Executive Director
11
Projection
Call for Abstracts is Open – 2026 Annual Conference 12 Section Sponsorship 13
12
Celebrating Excellence: NE-AWWA Announces 2026 Award Opportunities
14
Connection T.J. Stroebl Leads Newly Elected Slate of Officers
16
Why Utilities Struggle to Implement Service Levels (and How to Actually Do It)
18
2026 AWWA Fly-In
20
Technical Selection Flexible Full Vessel Swap Strategies for PFAS Compliance
21
16 Issue 1 – 2026
5
contents CHAIR Ryan Shea Boston Water & Sewer Commission CHAIR-ELECT Richard Fedder Raftelis PAST CHAIR Christopher Woodcock Retired TREASURER Chi Ho Sham Independent Consultant
20
SECTION DIRECTOR Renee Lanza GEI Consultants Inc. MASSACHUSETTS TRUSTEE Peter Salvatore Boston Water & Sewer Commission MAINE TRUSTEE Patsy Root IDEXX Laboratories, Inc. NEW HAMPSHIRE TRUSTEE Sarah Trejo Aquarion Water Company RHODE ISLAND TRUSTEE Carleigh Samson Corona Environmental Consulting, LLC VERMONT TRUSTEE Andrew Evans RCAP Solutions
21
YOUNG PROFESSIONAL Cielo Sharkus Endicott College EXECUTIVE DIRECTOR Hillari Wennerstrom Mosaic AMC LLC
Direction
COMMUNICATIONS COMMITTEE Sarah Trejo – Editor and Chair
New England Section AWWA Events
27
New Section Members
28 New England Water Wayfinder is published by
Advertiser Product & Service Center
29
Tel: 866-985-9780 Fax: 866-985-9799 www.kelman.ca Managing Editor Design/layout Advertising Sales Advertising Co-ordinator
Mathias Leiendecker Kellee Breckman Megan Stanley Stefanie Hagidiakow
©2026 Craig Kelman & Associates Ltd. All rights reserved. The contents of this publication, which does not necessarily reflect the opinion of the publisher or the association, may not be reproduced by any means, in whole or in part, without prior written consent of the publisher.
6
Issue 1 – 2026
Address Service Requested. New England Section American Water Works Association c/o Cody Finan, AWWA 6666 W. Quincy Ave. Denver, CO 80235 USA
WHEN IT COMES TO WATER QUALITY, WE’RE YOUR TRUSTED PARTNER FOR OVER 40 YEARS.
NEW ENGLAND, GIVE US YOUR WATER QUALITY PROBLEMS AND WE’LL TAKE IT FROM THERE. TCE Removal at 1,620 GPM, MA
RECOGNIZED FOR HIGH QUALITY, COST EFFECTIVENESS, AND LOW MAINTENANCE. The DeepBubbleTM Multi-Stage Air Stripper • High efficiency deep stages • Dependable performance • Corrosion proof • Insulated, no-sweat tank • Robust, reliable operation • Low maintenance / Long service life
RETURN TO CONTENTS
Optimized for: • Lead & Copper/Corrosion Control without Chemicals • CO2 Removal/pH adjustment • H2S/Sulfides Removal • Radon Removal • THM & VOC Removal
WE ALSO DESIGN-BUILD MEDIA TREATMENT FOR PFAS • Uranium • Radium Fe & Mn • Arsenic • Nitrate • Sulfate
Call: 800.434.9080 Email: info@lowrywatertech.com lowrywatertech.com
Issue 1 – 2026
7
LIFT AND
SHIFT
THE AFC SEMPER RPM ®
BAKER WATER SYSTEMS - EST 1873
THE COMPLETE GROUNDWATER SYSTEM PARTNER End to End Support for Every Project From planning and installation to operation and long term performance, Baker Water Systems supports the full groundwater lifecycle. Our integrated product portfolio and deep industry expertise help drillers, installers, and distributors deliver reliable solutions with confidence, every step of the way.
One partner. Complete groundwater solutions. www.bakerwatersystems.com
8
Issue 1 – 2026
RETURN TO CONTENTS
Reflection
M E S S AGE F RO M T H E S ECT IO N C H A IR
Elevating New England’s Water Voice in 2026 Ryan Thomas Shea, Section Chair
T
he New England Section of American Water (NE-AWWA) extends its warmest wishes for a happy, healthy, and successful 2026. As we navigate one of the coldest and snowiest winters in recent memory, we are especially mindful of and grateful for the unwavering dedication of the water professionals who serve our communities every day. Throughout recent winter storms, water professionals across New England have responded to main breaks, cleared hydrants, and ensured the continuous operation of treatment and distribution systems under extraordinarily challenging conditions. Your commitment reflects the very best of public service. While plow drivers, first responders, and healthcare workers are often, and rightfully recognized, the essential work of water, stormwater, and wastewater professionals can go unseen. Please know that your efforts are deeply valued and sincerely appreciated by the NE-AWWA Board and your colleagues across the region. Reliable water service is the foundation of public health, economic growth and fuels the vibrant communities we live and work in. This vital service is possible because of the hard work and selfless commitment to public service that you exhibit every day. Reliable water service is foundational to public health, economic stability and vibrant communities, and your work makes it possible.
RETURN TO CONTENTS
In that same spirit of service, the NE-AWWA Board is excited for the year ahead. In 2026, our key priorities include: - Advocating for safe, equitable drinking water policy at the AWWA Water Matters Fly-In in Washington, D.C. - Hosting free monthly educational webinars for members. - Strengthening committee engagement and leadership development. - Delivering a dynamic and impactful Annual Conference. During the Water Matters Fly-In, NE-AWWA members will represent the interests of New England water systems on Capitol Hill. Our 2026 legislative priorities include increased infrastructure funding, CERCLA liability protections, and cybersecurity
resiliency measures. If there are specific issues affecting your utility that you would like elevated to your congressional delegation, we encourage you to connect with your state’s Fly-In representative to ensure your voice is heard. We also invite you to take advantage of our free monthly webinar series. These virtual sessions provide timely insights on industry topics and offer TCH/TCU credit at no cost to members (and a nominal fee for non-members). Registration details will be distributed via email. Please watch your inbox for upcoming announcements. If you are interested in presenting during the second half of 2026, we welcome your expertise and encourage you to reach out to Executive Director, Hillari Wennerstrom
Issue 1 – 2026
9
Reflection
“THROUGHOUT RECENT WINTER STORMS, WATER PROFESSIONALS ACROSS NEW ENGLAND HAVE RESPONDED TO MAIN BREAKS, CLEARED HYDRANTS, AND ENSURED THE CONTINUOUS OPERATION OF TREATMENT AND DISTRIBUTION SYSTEMS UNDER EXTRAORDINARILY CHALLENGING CONDITIONS. YOUR COMMITMENT REFLECTS THE VERY BEST OF PUBLIC SERVICE.” at hillari@ne-awwa.org to discuss hosting opportunities and credit coordination. Committee engagement is another great way to get involved with NE-AWWA. Our committees provide meaningful opportunities to collaborate with peers, contribute to industry advancement, and help shape the programs and initiatives that support water professionals across New England. Whether you are interested in lending your expertise to an ongoing effort or simply attending a meeting to learn more, we welcome your involvement.
10
Issue 1 – 2026
Your perspective and participation strengthen both our Association and the communities we collectively serve. Finally, we are pleased to announce the dates and location for our 2026 Annual Conference: Verve Hotel Natick, Massachusetts October 21-22, 2026 We look forward to bringing together water professionals from across the region for education, collaboration, and celebration of our shared mission.
While the board works to finalize the technical agenda, calls for abstracts, exhibitors and sponsors are all open, as well as registration for the conference hotel block. On behalf of the NE-AWWA Board, thank you for your continued leadership, professionalism, and commitment to public service. We are proud to serve alongside you and look forward to seeing you at our annual conference and working together in the year ahead. Wishing you a safe, healthy, and successful 2026!
RETURN TO CONTENTS
Reflection
M E S S AGE F RO M T H E E X EC U T I V E DIRECTO R
Full Speed Ahead in 2026 Hillari Wennerstrom, CAE, Mosaic AMC LLC, NEAWWA Executive Director
I
t feels like 2026 is flying by. Just as we caught our breath after last year's annual conference, we're already deep into planning this year's meeting, coordinating monthly educational webinars, and preparing for a spring in-person gathering. It's energizing to see the Section progressing and reconnecting with members. Our mission, which is to deliver high-quality
RETURN TO CONTENTS
education and solutions for effective water management, remains central to everything we do, and we see our success as members accomplish their individual goals across the region. This year's annual conference theme, "One Water, One Future," is both timely and perfectly aligned with our mission. Chair Ryan Shea highlighted in his December message that collaboration will guide us forward, and
I look forward to seeing its impact in 2026 and beyond. Although the upcoming months promise to be busy, I want to personally invite all members and their colleagues to participate in our educational webinars, attend the spring meeting at the new Townsend Water Treatment Plant, or join us in October for the Annual Conference. I look forward to seeing you!
Issue 1 – 2026
11
Projection
Call for Abstracts is Open – 2026 Annual Conference AWWA Connections
S
hare your ideas with colleagues and peers at this year’s annual conference, October 21 and 22 in Natick, MA. NEAWWA is seeking new perspectives, practical solutions, and experiences that can benefit our community. Submit your proposal by June 1; details are available on our website. Suggested topics include, but are not limited to: • Communicating value to different audiences. • Involving stakeholders. • Strategic communications about source water protection and emerging contaminants. • Infrastructure funding. • CERCLA management techniques. • Climate change and stormwater funding.
NEW ENGLAND SECTION AWWA ANNUAL CONFERENCE One Water, One Future Communicating the Value of Every Drop
INFORMATION
www.ne-awwa.org 12
Issue 1 – 2026
OCTOBER 21-22
The Verve Hotel 1360 Worcester St Natick, MA
RETURN TO CONTENTS
Projection
Section Sponsorship
T
he section is launching a new sponsorship program this year. To add more value and encourage year-round involvement, annual sponsorships are now available alongside meeting or program-specific sponsorship opportunities. All funds from these sponsorships are dedicated solely to supporting the section’s mission. These funds are essential for maintaining and enhancing the quality of programs offered to our members. This initiative aims to engage manufacturers, suppliers, consultants, and contractor members of NE-AWWA. Section sponsors will gain increased visibility among our members and will be officially recognized for their ongoing support and commitment to the section further details, please visit our website at https://ne-awwa.org/index.php.
RETURN TO CONTENTS
Issue 1 – 2026
13
Projection
Celebrating Excellence: NE-AWWA Announces 2026 Award Opportunities "THE NEW ENGLAND SECTION OF THE AMERICAN WATER WORKS ASSOCIATION (NE-AWWA) IS PLEASED TO ANNOUNCE THE AWARDS THAT WILL BE PRESENTED AT THE 2026 ANNUAL CONFERENCE."
T
he New England Section of the American Water Works Association (NE-AWWA) is pleased to announce the awards that will be presented at the 2026 Annual Conference. These honors recognize the outstanding individuals, utilities, and organizations whose dedication, leadership, innovation, and service strengthen the water profession across New England. Our awards program reflects NE-AWWA’s commitment to advancing high-quality education, fostering collaboration, and promoting excellence throughout the industry. By celebrating the achievements of our members, we not only acknowledge their contributions but also inspire continued progress and leadership across the region. We encourage all eligible members to submit nominations by July 1, 2026, and help us recognize those making a meaningful impact in the water sector. Volunteer of the Year Award The Volunteer of the Year Award recognizes an NE-AWWA member who has demonstrated exceptional dedication to advancing the Section through volunteer service over the past year. Nominees must be actively involved in at least one NE-AWWA committee and exemplify leadership, commitment, and service to fellow members. The recipient will be recognized during the 2026 Annual Conference. Young Professional Member of the Year Award This award celebrates an outstanding young professional who has shown exemplary leadership, service, and commitment to advancing young professionals (YPs) within the water industry.
14
Issue 1 – 2026
For this award, a young professional is defined as under the age of 35. Nominees must be active participants in YP events and committees and hold membership in both AWWA and NE-AWWA. The Section’s recipient will also be forwarded by the NE-AWWA Board for nomination to AWWA’s Five Under 35 – Outstanding Young Professional Award, further highlighting New England’s emerging leaders on a national stage. Innovation Awards Innovation drives progress in the water sector. The NE-AWWA Innovation Awards recognize individuals, utilities, or service providers who have implemented forward-thinking solutions, best practices, or technologies that result in measurable improvements. Eligible nominees must be AWWA members and submit a nomination application accompanied by two letters of recommendation detailing the impact and outcomes of their innovation. Award recipients may be individual NE-AWWA members or Utility Members. Section-level winners will be forwarded for consideration in the AWWA Innovation Awards program. Publications Honorable Mention Awards Knowledge-sharing plays a critical role in advancing the profession. The Publications Honorable Mention Awards recognize NE-AWWA members who have contributed to respected water industry publications associated with AWWA or NE-AWWA. Eligible publications include: · Journal AWWA · AWWA Water Science · Opflow · NE-AWWA Water Wayfinder
RETURN TO CONTENTS
Projection
Honorees will be recognized at the 2026 Annual Conference for their contributions to industry thought leadership and professional education. New England Water Landmarks Nominations Historic water infrastructure has shaped our communities and continues to tell the story of innovation and public service in the water profession. Through AWWA’s prestigious Water Landmarks Award, significant infrastructure at least 50 years old may be recognized for its direct and meaningful impact on water supply, treatment, distribution, or technological advancement. Before submission to AWWA, proposed landmarks must first be reviewed and approved by the NE-AWWA Section Board. Nominees will be recognized during the 2026 Annual Conference, and if selected by AWWA, the landmark will be honored with a formal ceremony at the site.
New England has a proud history of recipients, including the Waterworks Museum in Boston, the Bangor Standpipe in Maine, and the Manchester Low Service Pumping Station in New Hampshire, among others. We look forward to continuing that legacy in 2026. Submit Your Nominations by July 1, 2026 The NE-AWWA awards program is an opportunity to spotlight the professionals, organizations, and historic achievements that shape our industry. If you know a deserving colleague, team, or landmark, we encourage you to submit a nomination before July 1. Award recipients will be celebrated at the 2026 NE-AWWA Annual Conference, where we will gather to recognize excellence, strengthen professional connections, and advance our shared mission. For full award descriptions, nomination criteria, and submission details, please visit the NE-AWWA website.
Engineering Performance Solutions provides municipalities with testing services for their PFAS, DBP, taste and odor, and other emerging treatment challenges. Visit our website at epslabs.com to learn more. Christine Valcarce, Ph.D. Laboratory Director
RETURN TO CONTENTS
Issue 1 – 2026
15
Connection
T.J. Stroebl Leads Newly Elected Slate of Officers AWWA Connections
T
he American Water Works Association Board of Directors elected T.J. Stroebl from Minneapolis as the Association’s incoming president-elect. The board also selected AWWA’s three vice presidents, a director-at-large, and a service provider director-at-large during its annual winter meeting in Vancouver, British Columbia, Canada, last week. The officers’ terms begin in June at the conclusion of AWWA’s Annual Conference & Exposition (ACE26) in Washington, D.C. Stroebl is a market development leader for Kurita America, the North American arm of the global Kurita Group, a water treatment solutions provider headquartered in Minneapolis. An active member of the Minnesota Section since joining AWWA in 2007, Stroebl served on AWWA’s Executive Committee of the Board of Directors and chaired the Manufacturers/Associates Council from 2022-25, following two terms as a council member. “It was an amazing moment to hear my name called. I had a huge sense of pride and felt truly honored to have the confidence of AWWA’s board,” said Stroebl, who will succeed current President-Elect Brent Tippey as president in June 2027. Tippey follows President Heather Collins, whose term concludes in June.
16
Issue 1 – 2026
From left: T.J. Stroebl, incoming president-elect; Amanda Jones, director-at-large; Mike Worlton, vice president; Katie Richardson, service provider director-at-large; Chris Wheland, vice president; and Amy McLeod, vice president.
RETURN TO CONTENTS
Connection
Stroebl also serves on the Water 2050 strategic implementation team for Innovation and Circular Economy. He has a bachelor’s degree in chemical engineering from the University of Minnesota. “As a service provider who works with industrial water users, I understand how they manage water impacts utilities, and vice versa,” Stroebl said. “I’m excited to bring this perspective, which ties into Water 2050 and its effort to include diverse stakeholders in our conversations around effective water management.” The board also selected the following three vice presidents: • Amy McLeod, project manager at Jacobs in Ridgeland, Miss. An involved member of the Alabama-Mississippi Section since 2008, McLeod is a member of AWWA’s Board of Directors after previously serving as the chair and treasurer of the Alabama-Mississippi Section. • Chris Wheland, administrator of the Clifton Park Water Authority in New York. An engaged member since 2007, Wheland is the section director of the New York Section and a member of AWWA’s Fluoride Committee. • Mike Worlton, area director for Black & Veatch in Phoenix. In addition to being a member of AWWA’s Board of Directors, he has been actively involved in the Arizona Section since 2005.
“AS A SERVICE PROVIDER WHO WORKS WITH INDUSTRIAL WATER USERS, I UNDERSTAND HOW THEY MANAGE WATER IMPACTS UTILITIES, AND VICE VERSA,” STROEBL SAID. “I’M EXCITED TO BRING THIS PERSPECTIVE, WHICH TIES INTO WATER 2050 AND ITS EFFORT TO INCLUDE DIVERSE STAKEHOLDERS IN OUR CONVERSATIONS AROUND EFFECTIVE WATER MANAGEMENT.” RETURN TO CONTENTS
For director-at-large, the board appointed Amanda Jones, who is a project manager with the city of Tucson, Ariz. An involved member since 2018, Jones is the secretary of the Customer Service Committee and a member of the Diversity and Member Inclusion Committee. For service provider director-at-large, the board selected Katie Richardson, who is the associate vice president, growth leader for Central Water at TYLin in Chicago. An active member since 2009, Richardson is currently the chair of the Water Equation Committee in addition to being the membership vice chair of the Illinois Section.
VETERAN OWNED NEW ENGLAND BASED • GLOBAL DISTRIBUTION LEADING MANUFACTURER OF HIGH QUALITY MEDIA PRODUCTS
The Element In Your Every Day.
HIGH-QUALITY FILTRATION MEDIA
COMMERCIAL • INDUSTRIAL • MUNICIPAL COMPLETE RANGE OF EFFECTIVE SIZES AND UNIFORMITY COEFFICIENTS WATER WELLS DEWATERING WASTEWATER RECREATIONAL NSF/ANSI/CAN-61 CERTIFIED
BULK AND PACKAGED OFFERINGS TESTING FACILITY ON PREMISES MANAGED TRANSPORTATION 50 YEAR SUPPLY AWWA B100 COMPLIANT
HOLLISTONSAND.COM
Issue 1 – 2026
(401) 766-5010
17
Connection
Why Utilities Struggle to Implement Service Levels (and How to Actually Do It) AWWA Connections
T
The Levels of Service Metrics report outlines a framework for defining service levels and measuring performance.
The Elevating Levels of Service report provides seven case studies to learn from. 18
Issue 1 – 2026
o assist utilities in better understanding, developing, and implementing service levels, AWWA has released two technical reports to guide utilities in structuring a practical service level system. “Elevating Levels of Service: From Development to Maturity” presents seven case studies of utilities at various stages of service level maturity, while “Levels of Service Metrics – Guidance for Water Sector Utilities” outlines a practical framework utilities can use to define service levels and measure performance. “Levels of Service give utilities a practical way to connect daily operations, maintenance, and capital planning to clear service expectations,” said Erin McLachlan Sanchez, principal asset manager at Stantec Consulting and chair of the Levels of Service Subcommittee of the Asset Management Committee at AWWA. “When used as part of an asset management program, they help staff prioritize work, manage risk and costs, and consistently deliver the level of service customers and stakeholders expect.” Developing meaningful service levels – often referred to as Levels of Service or LoS – requires understanding what customers and stakeholders value. Service levels are an integral part of utility operations and asset management, and they support a utility’s ability to communicate, make decisions, and continuously improve performance. “Elevating Levels of Service: From Development to Maturity” features case studies of utilities that capture current service level metrics, their plan for improving maturity, and what they have learned along the way. This report, developed by the Levels of Service Subcommittee, encourages utilities to identify, establish, commit to, and mature their service levels. One of the case studies features Minneapolis Water Works, which developed its service levels in 2020. The utility integrates service levels into its daily work and decision-making. During the budget process, Minneapolis uses its service level metrics to communicate with leadership about the impact of budget requests. They also use their monthly financial meetings to review and discuss service level measures related to the utility’s financial sustainability and customer affordability. Minneapolis has identified and documented service levels for six categories of service and tracks progress through 30 performance measures. For each category, Minneapolis uses one or two externally facing measures that are used to communicate progress with stakeholders and its governing body. The other performance measures are internally facing; they may provide information on an aspect of the service level RETURN TO CONTENTS
Connection
or they are technical, making them well-suited for utility staff to understand how to achieve the performance measure targets in the six service level categories. Minneapolis uses many of the AWWA Benchmarking Survey’s performance indicators to track its service level performance. “Greater transparency can grow community involvement and build support for the decision-making process and future system priorities,” said Brett Anderson, business operations manager at Minneapolis Water Works. “Levels of Service Metrics – Guidance for Water Sector Utilities” shows how engaging customers, aligning staff, and tracking performance help turn strategic goals into clear service targets. These targets support better asset management decisions, more effective use of resources, and consistent service delivery aligned with customer expectations. The Levels of Service Subcommittee also provided input on this guidance. Service levels describe the outcomes customers receive, but they can sometimes be confused with internal processes or activities. For example, a utility might define “inspect all fire hydrants annually” as a service level, when in reality, a service level is the outcome that the customer receives from this regular inspection schedule – which, in this example, would be “maintain reliable fire protection infrastructure with 95% hydrant availability.”
“FOR SUCCESSFUL IMPLEMENTATION, UTILITIES SHOULD START WITH A FEW CRITICAL SERVICE LEVELS TIED TO HIGH-PRIORITY CUSTOMER CONCERNS OR REGULATORY REQUIREMENTS.” A micro-learning course from AWWA can help utility staff learn and apply the service level concepts. For successful implementation, utilities should start with a few critical service levels tied to high-priority customer concerns or regulatory requirements. In order to track progress, they can identify measures that can influence decisions and improve outcomes. Building quick wins demonstrates value and creates momentum for expanding the framework over time.
AMI WORKS BETTER WHEN IT’S BUILT FOR YOU Neptune’s R900® System can be adapted to how you operate, delivering a targeted AMI solution for your community. Get started at neptunetg.com/BuiltForYou
Forward & backward compatibility
Flexible AMI solutions Works with existing infrastructure
RETURN TO CONTENTS
Issue 1 – 2026
19
Connection
2026 AWWA Fly-In
T • • • • •
he New England Section is preparing to participate in this year’s AWWA Fly-In, to be held in Washington, DC, from April 13–15. Representatives from each of our five states have been selected to advocate on behalf of our membership. If you plan to attend the event and are interested in joining your state’s congressional visits, please reach out to the office so we can connect you with your state’s delegate.
Maine: Roger Crouse, General Manager, Kennebec Water District Massachusetts: Ryan Shea, Construction Manager, Boston Water and Sewer Commission New Hampshire: Sam Currier, President & CEO, NH Water Works Association Rhode Island: Steve Soito, Engineer Manager, Pawtucket Water Supply Board Vermont: Matt Guerino, Director of Distribution, Champlain Water District
If you have specific questions or topics to share with the delegation, please do not hesitate to reach out to the Section office at info@ne-awwa.org.
“AWWA FLY-IN, TO BE HELD IN WASHINGTON, DC, FROM APRIL 13–15.”
20
Issue 1 – 2026
RETURN TO CONTENTS
Technical Selection
PFAS PFAS
PFAS
PFAS
Flexible Full Vessel Swap Strategies for PFAS Compliance By Andrew Strassner, Sentinel Water Solutions
How can utilities maintain compliance while managing equipment & construction delays, flow variability, raw water challenges, and financial constraints? RETURN TO CONTENTS
Introduction Across New England, utilities are navigating one of the most compressed regulatory implementation timelines in recent memory. Emerging PFAS standards, evolving state-level requirements, and the anticipated federal MCL enforcement timeline have placed extraordinary pressure on water systems of all sizes. For many small and mid-sized utilities, compliance is not simply a matter of selecting a treatment technology – it is a matter of timing, constructability, operational resilience, and financial flexibility. Granular activated carbon (GAC) and ion exchange (IX) systems continue to serve as primary treatment solutions for PFAS removal. However, beyond media selection and design criteria, there is an increasingly important operational question: How can utilities maintain compliance while managing equipment & construction delays, flow variability, raw water challenges, and financial constraints? Full vessel swap strategies and modular, rental-based treatment options offer a flexible path forward that deserves greater consideration.
Figure 1 – Example Vessel Swap Operation The Case for Full Vessel Swaps Historically, many utilities have relied on in-place media changeouts. While effective, traditional changeouts can introduce extended downtime, complex logistics, confined space entry, disruptions to neighborhoods, and coordination challenges. In contrast, full vessel swap models involve replacing entire treatment vessels – pre-loaded with fresh media – in a controlled and expedited manner. Issue 1 – 2026
21
Technical Selection
The advantages include: • Reduced downtime: Swapping vessels can dramatically shorten system outages compared to in-situ media removal and reloading. This is especially important for systems that lack redundant sources and/or storage. • Improved safety: Eliminates or minimizes confined space entry, large truck traffic, and on-site media handling. • Controlled quality: Pre-loaded vessels allow for standardized media loading, offsite rinsing, underdrain protection, and quality control in a controlled environment. • Predictable turnaround: Especially valuable when regulatory compliance timelines are fixed, and when considering demand for specialized media exchange equipment as more systems are brought online. • Reduced O&M Costs: Because this approach is less reliant on specialized equipment, it can reduce cost and even allow utilities to self-perform media exchanges. In regions like New England, where winter conditions can complicate construction and access, reducing on-site handling time can be particularly beneficial. Pulling Compliance Forward with Modular Rental Systems One of the most significant emerging needs in the region is bridging the gap between regulatory deadlines and construction schedules. Engineering design, permitting, procurement, and contractor availability are all contributing to longer project timelines. Meanwhile, enforcement clocks continue to tick. Modular, pre-loaded GAC systems can serve as: • Interim compliance solutions • Construction delay contingencies 22
Issue 1 – 2026
Figure 2 – Example DESOTEC Mobicon Vessel Swap • •
Redundancy during major rehabilitation Emergency response assets
For small systems especially, rental-based treatment can allow utilities to: • Begin PFAS removal immediately • Spread costs over time through rent-toown models • Avoid overbuilding permanent infrastructure before long-term needs are fully understood Rather than waiting for permanent facilities to be completed, utilities can deploy modular vessels quickly and transition to permanent systems when ready while establishing a GAC reactivation pool for the permanent system. In some cases, rent-to-own structures may further align financial planning with long-term infrastructure goals. This approach transforms treatment from a binary “build or wait” decision into a phased compliance strategy. Sentinel Water Solutions (Sentinel) has been assisting utilities with these options using traditional steel vessels for smaller sites and Mobicon vessels through our exclusive partnership with DESOTEC.
Addressing High TOC and Iron in New England Waters New England presents unique raw water challenges that directly impact PFAS treatment performance. Many groundwater and surface water sources in the region exhibit: • Elevated total organic carbon (TOC) • Elevated iron (Fe) • Seasonal variability in water quality These parameters can significantly affect media life and performance. Ion exchange resins designed for PFAS removal are particularly sensitive to organic fouling. Elevated TOC can: • Compete for active exchange sites • Accelerate fouling • Reduce effective bed life • Cause premature breakthrough Iron fouling can further impair performance and complicate media replacement. When IX systems begin experiencing shortened run times or unexpected breakthrough, utilities may assume a design flaw or media defect. However, in many cases, influent water quality variability is the underlying driver. RETURN TO CONTENTS
Technical Selection
Role of GAC as a Flexible Tool In addition to traditional cartridge pretreatment filters, many utilities are starting to evaluate GAC as a pretreatment for IX systems. Adding an upstream GAC vessel can reduce fouling stress on existing IX systems, and a rental can be a low-cost way to evaluate potential performance improvements allowing utilities to generate site-specific operational data before committing to a permanent redesign. GAC has the added benefit of being reactivated, providing a circular solution for PFAS treatment. Because rental deployments can be relatively low-cost and time-limited, they offer a practical diagnostic and mitigation pathway. Sentinel has helped several utilities by providing temporary GAC treatment while they design and construct their permanent facility. The temporary GAC media is typically used to establish an NSF-certified reactivation pool through our reactivation partnership with DESOTEC, who acquired Evoqua’s U.S. carbon reactivation and exchange services business in 2023. Flow Variability and the Case for Smaller, Swappable Vessels Many systems were designed decades ago under very different demand assumptions. Today, utilities frequently face a disconnect between: • Permitted design flow • Actual instantaneous flow • Seasonal well usage patterns Consider a facility permitted to treat water from four wells but operating only one well at a time depending on demand. A large, fixed treatment system sized for full permitted flow may operate at low velocities for extended periods, affecting bed utilization and operational efficiency. Modular, smaller-diameter vessels configured in parallel trains with flow control can address these issues. Smaller parallel systems also allow vessels to be RETURN TO CONTENTS
swapped independently and provide several advantages: • Right-sized operation: Operate only the vessels required for a wide range of instantaneous flows.
• •
Scalability: Add or remove vessels as seasonal production changes. Optimized EBCT: Maintain more consistent empty bed contact times under variable flows.
RESHAPE RESILIENCE Protect the water we depend on — by innovating how we restore and substain water quality. wsp.com
Issue 1 – 2026
23
Technical Selection
Under ideal conditions, the MTZ progresses through the media bed and when the MCL is exceeded at your compliance point, typically between the 1st and 2nd vessel, a media changeout is triggered. As the more stringent EPA MCLs are phased in these triggering events will occur more frequently, and many system owners will benefit from adding a 3rd vessel to ensure their media is fully exhausted prior to replacement. Sentinel refers to this approach as a roughing filter application, as illustrated below. Rentals provide a low-cost way to evaluate the benefits of a roughing filter approach for existing systems, and these benefits will increase as more stringent EPA MCLs are phased in. A roughing filter approach can also minimize the need for new building construction, as it allows for spreading the empty bed contact time (EBCT) across more short vessels that can more easily fit into an existing building or modular trailer/shipping container. Sustainability Considerations Sustainability remains an important component of long-term PFAS management.
Figure 3 – Example Parallel Train Mobicon Rental •
Redundancy: Isolate and swap individual vessels without full system shutdown.
In systems with highly variable demand or phased source activation, flexibility can translate directly into improved media utilization and reduced lifecycle cost. Optimizing Treatment Unlike other contaminants, PFAS is being regulated in parts per trillion (ppt) levels – 1,000X smaller than other contaminants that traditional lead/lag systems were 24
Issue 1 – 2026
optimized to treat down to parts per billion (ppb) levels. For comparison – 1 ppb is equivalent to a single second in the past ~32 years, whereas 1 ppt is equivalent to a single second in the past ~32,000 years. This 1000x increase results in an elongated mass transfer zone (MTZ), which is the portion of media bed where removal is occurring. Many PFAS pilot studies have illustrated the MTZ for ppt PFAS removal can take up to 70-80% of your media bed on Day 1 of operations.
Full vessel swap programs can facilitate: • Responsible GAC reactivation programs • Centralized handling and transport efficiencies • Reduced on-site waste handling When combined with modular deployment strategies, utilities can also avoid premature capital construction and oversizing – reducing embodied carbon and long-term infrastructure redundancy. A Phased Strategy for Small Systems Small systems often face the greatest resource constraints, including limited staffing, engineering bandwidth, and access to capital. A phased compliance RETURN TO CONTENTS
Technical Selection
Figure 4 – MTZ Illustration
approach can help address these challenges through: 1. Immediate Deployment: Install modular GAC vessels to achieve immediate PFAS compliance. 2. Data Collection Phase: Monitor performance under real operating conditions. 3. Optimization: Adjust vessel count, media selection, or pretreatment strategy. 4. Long-Term Planning: Transition to permanent or rent-to-own configuration once operational certainty improves. This pathway prioritizes compliance certainty first, infrastructure optimization second. RETURN TO CONTENTS
Figure 5 – Example Temporary System Where a 3rd Vessel Allowed for Winterized Trailer Issue 1 – 2026
25
Technical Selection
Building Resilience Into Treatment Programs PFAS regulation is unlikely to be the last emerging contaminant challenge utilities face. Designing systems with adaptability in mind can help future-proof infrastructure. Key questions utilities may consider: • Can treatment capacity scale up or down easily? • Can media be replaced without prolonged shutdown? • Is there redundancy to handle seasonal or emergency shifts? • Is the system adaptable to evolving regulations? Full vessel swap models, modular tank deployments, and rental-based contingency planning introduce resilience that static systems often lack.
Conclusion New England utilities are navigating a period of regulatory acceleration, operational uncertainty, and infrastructure constraint. While media selection and design criteria remain foundational, flexibility has emerged as a critical design principle. Full vessel swap strategies – particularly when combined with modular and rental deployment options – offer utilities a way to: • Pull compliance forward. • Manage construction risk. • Address raw water variability. • Reduce operational downtime. • Adapt to flow variability. • Build long-term resilience.
contaminants, incorporating flexibility into treatment planning may prove just as important as selecting the right media.
As the region continues to respond to PFAS regulations and other emerging
Andrew Strassner is the President and Co-Founder of Sentinel Water Solutions and brings experience in engineering consulting, utility leadership, and water infrastructure construction. He has managed multiple turnkey PFAS treatment projects and led the technology evaluation for over 300 systems at an investor-owned utility. His expertise includes pressure vessel design, permitting, construction, and O&M, making him a valuable resource for utilities navigating complex treatment challenges from concept through compliance.
PFAS regulation is unlikely to be the last emerging contaminant challenge utilities face. Designing systems with adaptability in mind can help future-proof infrastructure.
Emery & Garrett Groundwater Investigations A Division of GZA
Groundwater Exploration, Development, & Protection | Permitting Geotechnical Services | Environmental Assessments | PFAS Investigations For more information contact:
Peter J. Foster, P.G., 603-279-4425, peter.foster@gza.com 56 Main Street / P.O. Box 1578 Meredith, NH 03253 www.gza.com 26
Issue 1 – 2026
RETURN TO CONTENTS
Direction
Upcoming Events
APR
29
Understanding and Applying Effective Utility Management Workshop
OCT
2026 Annual Conference – Sponsorship, Exhibitor & Career Fair Registrations
21-22
7:45 am to 4:30 pm Townsend Water Department, 25 Harbor Trace Rd., Townsend, MA 01469
10:30 am to 2:30 pm The Verve Hotel, 1360 Worcester St., Natick, MA 01760
NEW ENGLAND SECTION AWWA ANNUAL CONFERENCE One Water, One Future Communicating the Value of Every Drop
INFORMATION
www.ne-awwa.org RETURN TO CONTENTS
OCTOBER 21-22 Issue 1 – 2026
The Verve Hotel 1360 Worcester St Natick, MA 27
Direction
New Section Members Name
Company Name
Name
Company Name
Joshua Brown
Everett J. Prescott, Inc.
Brian Fortin
WhiteWater
Kurt Forsgren
S&P Global
Dominic Heller
Advanced Tank and Infrastructure Solutions
Liam Cox
Woodard and Curran
Lisa Marchewka
Creston Water Solutions
Druanne Cote
ICF
Marianna Coombs
Edwin Matos
Holyoke Water Works
Matthew Bizer
Elisabeth Sorrows
Fiurst Religious Society
Melanie Blake
Holly Leonard
Sunapee Water & Sewer Department
Michaela Ganimian
John Webb
AECOM
Roy Samia
EMCO Engineering ltd
Jonathan Decker
Town of Groton
Shawn McLane
Mt. Desert Water District
Adrian Beaudoin
Verdantas LLC
visit us online
ne-awwa.org
28
Issue 1 – 2026
RETURN TO CONTENTS
Advertiser Product & Service Center
New England Water Wayfinder is made possible by the companies below who convey their important messages on our pages. We thank them for their support of NE AWWA and its publication and encourage you to contact them when making your purchasing decisions. To make it easier to contact these companies, we have included the page number of their advertisement, their phone number, and, where applicable, their website.
COMPANY
PAGE
PHONE
WEBSITE
AMERICAN Flow Control
8
800-326-8051
www.american-usa.com
Baker Water Systems, A Division of Baker Manufacturing Co, LLC.
8
800-356-5130
www.bakerwatersystems.com
Coyne Environmental Services
7, 10
215-785-3000
www.coyneenvironmental.com
Dewberry Engineers Inc.
16
703-849-0100
www.dewberry.com
Emery & Garrett Groundwater Investigations, A Division of GZA
26
1-844-342-5492
www.gza.com
Engineering Performance Solutions
15
855-338-7770
www.epslabs.com
Flomatic Valves
4
800-833-2040
http://www.flomatic.com/
Holliston Sand Co. Inc.
17
401-766-5010
www.hollistonsand.com
Lowry Water Technologies
7
800-434-9080
www.lowrywatertech.com
Neptune Technology Group Inc.
19
800-633-8754
www.neptunetg.com/home
Pleasant Mount Welding Inc.
3
570-282-6164
www.pmwi.net
Sentinel Water Solutions
2
888-811-PFAS
www.sentinel-h2o.com
The Rapid Group
11
973-345-5600
www.therapidgroupusa.com
U.S. Pipe
32
866-347-7473
www.uspipe.com
Underground Testing & Services, LLC
31
603-497-5549
www.utnsllc.com
Water & Sewer Specialties
15
877-342-5318
www.waterandsewerspecialties.com
WSP
23
www.wsp.com
NEW ENGLAND
Water Wayfinder The official publication of the New England Section American Water Works Association
Water Wayfinder
NEW ENGLAND
Issue 1 – 2026
The official publication
of the New England
Section American
Water Works
Association
To reach Water professionals through New England Water Wayfinder magazine and its targeted readership, please contact me. INSIDE THIS ISSUE
llence Celebrating Exce UNCES
Newly T.J. Stroebl Leads Elected Slate of Officers 2026 AWWA Fly-In to Why Utilities Struggle Levels Implement Service Do It) (and How to Actually
Address Service
Requested: New
England Section
American Water
Megan Stanley, 866-985-9791 | megan@kelman.ca
NE-AWWA ANNO RTUNITIES 2026 AWARD OPPO
Works Association
– c/o Cody Finan,
RETURN TO CONTENTS
AWWA, 6666
W. Quincy Ave.,
Denver, CO 80235
USA
Issue 1 – 2026
29
Interactive Edition available online
Staying connected and in the know has never been easier with both print and digital editions of New England Water Wayfinder. Make sure to check out our highly interactive, mobile-optimized edition.
Visit ne-awwa.org 30
Issue 1 – 2026
RETURN TO CONTENTS
603-497-5549
Serving All of New England • Sewer Line Services • Water Line Services • Video Pipeline Inspection • Light Excavation • Commercial & Residential Services Underground Testing & Services, LLC 809 Back Mountain Rd. Goffstown, NH 03045 undergroundtesting@comcast.net
DuCtile iRon pipe HDD Strong
Proven
Flexible
no FuSion
U.S. Pipe ductile iron pipe is the superior choice for horizontal directional drilling (HDD) due to its strength, durability, and push/pull resistance. Unlike fusion-welded pipes, which risk joint failure under high tensile loads, ductile iron uses robust restrained joints like HDSS that ensure secure, flexible connections without heat fusion. Compared to more brittle plastic pipes, ductile iron offers greater impact resistance and withstands abrasive soils and rocky terrain. Its proven longevity and reliability make it the most dependable option for demanding HDD installations.
Scan the QR to learn more about our HDD Calculator with HDSS © 2025 U.S. Pipe, A QUIKRETE® Company. All rights reserved.