CAF
Enabler Criteria CAF is the European Common Assessment Framework for better Quality and Governance in Public Administration. It is built on 9 criteria. The 5 enabler criteria create the conditions for a high performing public administration.
Leadership
1.1 Developing its mission, vision and values.
1.2 Control performance of the organization. 1.3 Act as a role model and support, motivate and inspire employees.
1.4 Maintain appropriate relationships with policy and stakeholder groups.
Strategy and Planning 2.1 Identify stakeholder
2.3 Communicate, implement and
needs and expectations.
review strategy and planning.
2.2 Develop strategy and planning based on the information gathered.
2.4 Manage innovation and change to ensure agility and resilience.
People 3.1 Manage and develop the staff. 3.2 Developing and managing the competencies of employees. 3.3 Involve employees, strengthen their personal responsibility and support well-being.
Partnerships and Resources 4.1 Develop and manage partnerships with relevant organizations. 4.2 Collaborate with citizens and civil society organizations. 4.3 Manage finances. 4.4 Managing information and knowledge. 4.5 Managing technology utilization. 4.6 Managing facilites.
Processes 5.1 Develop and control processes to increase the benefit for citizens and customers. 5.2 Provide products and services for customers, citizens, stakeholders and society. 5.3 Coordinate processes within the organization and with other relevant organizations.
www.caf-centre.eu