CAF-Facilitator - Shaping Quality and Change in Public Administrations

KDZ-Training CAF Facilitator – Shaping Quality & Change for Better Governance in Public Administrations with the Common Assessment Framework Training dates will be arranged upon request Target group Change managers, Quality Management experts, organizational developers, trainers and executives of public administrations who want to implement effective and sustainable change processes for better governance of and in public administrations with the Common Assessment Framework. Objectives CAF stands for Common Assessment Framework and is the European Quality Management System for the public sector. CAF supports effective change processes and provides concrete answers to current challenges public organizations are facing. With the new CAF 2020, there is a recognized European standard for excellent management practices, which can be used for the further development of public sector organizations. CAF has been tailored to the specific requirements of the public sector and can be used in public administrations at all administrative levels, public companies and non-profit organizations. The objective of the CAF implementation is to carry out an overall evaluation of the organizational structures, the processes and key- results in order to improve the efficiency and quality of public services and to transform to the status of outstanding best practice functionality. After completing the training program, participants can: ❑ directly apply the principles of quality management and excellence in their own organization; ❑ design and implement change programs and improvement projects with the Common Assessment Framework (CAF); ❑ transfer the contents of CAF 2020 into organizational practice and develop a practical and tailor-made framework for the CAF assessment; ❑ build up a sustainable Quality Management structure in their own organization with the CAF and with this setting the ground for continuous improvements and excellent public services; ❑ provide professional and solution-oriented support during the implementation of the CAF. KDZ Training Guglgasse 13 · A-1110 Wien · T: +43 1 892 34 92-0 · F: -20 · institut@kdz.or.at ·www.kdz.or.at