Thank you for the opportunity to speak with you and inspect your property at <Address>.
We have conducted a market analysis on your property with recently leased and properties currently advertised in the area and are confident that you can expect a rental return in the vicinity of $<price> to $<price>.
The Jellis Craig <Office> Property Management team are best positioned to assist you with the leasing and management of your property.
I welcome the opportunity to work with you. Please let me know if you would like to proceed or have any questions, and I will prepare leasing documentation for your consideration.
Our team of leasing and investment property specialists will take care of everything from start to finish.
With an expert knowledge of the rental market and a commitment to innovation and professionalism, we are set up to help you get the most out of your investment.
Our property managers focus on a limited portfolio of properties so you can be assured of a highly personalised and responsive service.
We pride ourselves on securing the highest quality renter and rental yield, all while delivering you the confidence that your property is in safe hands every step of the way.
A snapshot of our broader impact and success
44 offices
Across the Jellis Craig network each with dedicated Property Management teams
Over 50
Bilingual or multilingual sales and property management staff
Manage over 30,000 properties for private investors, property owners and developers
Lease over 7,000 properties annually
Over 1 million
Visits to the Jellis Craig website quarterly
Over 1,000 staff members and 250 property Management experts
Access over 700,000 registered contacts in the prospective renter data base
Source: Jellis Craig network data 2025
Over 165,000
Combined followers across the Jellis Craig network
Approx. 345,000 international visitors to the Jellis Craig website per year
The Jellis Craig difference
At Jellis Craig we have the knowledge, experience and capabilities to attract the best renters and deliver you the best service. Our network database of over 700,000 prospective renters means we are able to match potential renters to your property rather than than relying on marketing alone.
Our extensive expertise in Property Management services set us apart from other agencies and ensures a seamless, stress-free experience for you.
Owners Portal
Our dedicated owners portal will ensure you always stay up-to-date with the management of your property by:
• Viewing all your property documentation and data in real-time
• Downloading important documentation such as your lease and managing authority
• Downloading important documentation such as your lease and managing authority
• Viewing routine inspection reports as they are completed
• Tracking all financial activity relating to your investment property
• Monitoring the status of any outstanding work on your property
• Accessing statements, invoices and viewing monthly expense breakdown
Maintenance
We take the hassle out of maintenance, arranging all necessary repairs and quotes with qualified and experienced tradespeople.
Regular routine inspections
We undertake an initial inspection [3 months] into the tenancy to ensure that the renter is comfortable, and your property is being well looked after. We then carry out subsequent inspections every [6 months] as allowable by legislation. Owners are invited to attend routine inspections and that our digital inspection reports are readily available shortly after these inspections are conducted.
Annual rental reviews
We understand the importance of maximising the return on your investment. Our staff conduct annual rental reviews to ensure the best possible rental return is achieved on your property.
Strict arrears policy
Our office has developed a strict arrears policy to ensure renters pay their monthly rental on time each and every month. This policy ensure we are keeping rental arrears to a minimum and are proud to report that our rental arrears are far below market average.
Our connected network
Our unique network of strong and connected offices positioned across Victoria’s most sought -after areas means that our footprint delivers the resources of the entire Jellis Craig network to your local office.
The Jellis Craig open and shared buyer database ensures a ‘one client view’ and buyer referral opportunities to enable better service of buyers who are looking across multiple suburbs or areas.
Our offices are strategically located to assist with buyer movement patterns across key areas of Melbourne, regional centres and key lifestyle locations.
Bentleigh, Brighton, Carnegie, Chelsea, Elwood, Mentone, Port Melbourne, Port Phillip.
Inner North West / West
Kensington, Moonee Valley, Williamstown
Lifestyle locations
Barwon Heads, Castlemaine, Daylesford, Mount Martha, Rye, Sorrento, Woodend.
Our success
As investment specialists across Melbourne and regional Victoria's most sought -after areas, we know where renters are coming from, and what they're looking for.
Our strategic office footprint and collective approach.
The benefits of leasing your property with Jellis Craig include:
• High quality renter database
• Inter-office referrals
• Leasing and property management specialists who have completed a high level of compliance training
• Specialised local market knowledge
Minimum standards and safety requirements
At Jellis Craig we’re well-versed in real estate and property management compliance so you don’t have to worry about keeping up-to-date with it yourself. Here are some of the standards and regulations we assist with in ensuring your property meets the required standards to be compliant with the Residential Tenancies Act 1997.
There are a number of minimum standards that the propertymust meet before it is able to be leased, including but not limited to:
• Locks on external doors and windows
• Window coverings in bedrooms and living areas
• Vermin proof bins
• Adequate ventilation
• Interior rooms/corridors and hallways to have access to natural light
• A fixed heater in good working order in the main living area
• Structural soundness and weatherproof
• Absence of mould and dampness
• Bathroom facilities must be connected to a reasonable water supply and have a certain water star rating (pending plumbing)
For more information about all legislated minimum standards please visit: https://www.consumer.vic.gov.au/housing/renting/repairs-alterations-safety-and-pets/minimumstandards/minimum-standards-for-rental-properties
Minimum standards and safety requirements
There are also a number of safety checks that rental providers must comply with, including but not limited to:
Electrical safety:
A safety check of all electric installations, appliances and fittings conducted every 2 years by a registered electrician.
Swimming pool and spas:
Must be registered with the local council and the safety barrier must be inspected every 4 years with the confirmation of compliance certificate lodge with the local council.
Smoke alarms:
Need to be installed correctly, in working condition and tested every 12 months by a registered electrician.
Gas safety:
Any gas appliances/fixtures/fittings must be checked every 2 years by a registered gas plumber.
Urgent repairs:
Repairs are either classified as ‘urgent’ or ‘non-urgent’. The law defines a list of urgent repairs. If a renter has to pay for an urgent repair (in the event the rental provider has not promptly responded to the request), there is a limit of $2,500 for these repairs.
Any amount spent on urgent repairs by the renter must be paid back by the rental provider within 7 days of written notice and evidence of the cost.
A list of urgent repairs can be found here: https://www.consumer.vic.gov.au/housing/renting/repairs-alterationssafety-and-pets/repairs/repairs-in-rental-properties
For more information about legislated safety requirements please visit: https://www.consumer.vic.gov.au/housing/renting/repairs-alterations-safety-and-pets/gas-electrical-and-watersafety-standards/rental-providers-gas-and-electrical-safety
Schedule of services
From appraising your property through to finalising the tenancy, we provide our clients support and guidance every step of the way.
Appraisal of your property
We inspect your property and provide a written rental market appraisal with recommendations on how to enhance its overall value and attract the best renter.
Marketing your property for lease
We professionally market your property with quality photography across all leading property websites and conduct open-for-inspections and private appointments, as necessary.
Renter selection
We conduct thorough reference checks of all applicants, including reviewing their previous rental and employment history. We work in consultation with you to find the most suitable renters for your property.
Preparation of documentation
We prepare all relevant lease documentation, including a written condition report with photos and a bond lodgement form.
Finalising the tenancy
At the end of the tenancy, we conduct a final inspection to ensure the property is in an acceptable condition. Should a dispute arise, or a claim on the bond be required, we will make an application to VCAT, prepare all documentation and provide advice and representation on your behalf.
Leasing process
At Jellis Craig, we ensure that the process of leasing your property is as stress free as possible.
Appraise your property and provide you with advice on how best to market your property to attract the highest quality renter.
Ensure your property meets all the minimum standards and safety measures as required in preparations for a new renter.
Photograph and prepare your property for marketing.
Market your property on all major real estate websites.
Conduct open-for-inspections and private viewings where required.
Review applications and provide you with a shortlisted selection of the most suitable rental candidates.
Work through renter selection with you to approve the best quality renters.
Secure the lease and prepare for tenancy including ingoing condition report, collection of the first month's rent in advance and collection of bond.
Prepare all required leasing documentation on your behalf ensuring that it meets all current legislation requirements.
Ensure that renters sign for all keys, are provided with online rent payment information and offered assistance with utilities connection through <YOUR PORTER>
Management process
Understanding how to manage management of your property is of the up most importance, and we have a thorough process to ensure that your investment property is in safe hands.
1. Facilitate the incoming tenancy, ensuring that a condition report is provided before the renter takes possession of your property.
2. Regular inspections are held to ensure your renter is maintaining the property to the standard which we require and provide you with recommendations where maintenance work is needed. Written reports accompanied by photos are provided for your records. You are also invited to attend all inspections.
3. Manage all rental income on your behalf. Our strict arrears policy and the payments of rates from rental income ensure that you have a stress-free experience.
4. Provide you with a detailed monthly financial statement, accessible via our online portal.
5. We ensure that we are in regular communication about your investment property and will keep you informed of any rental legislation changes.
6. 90 days prior to the expiration of the fixed term lease agreement, we will provide advice and guidance and seek instructions to renegotiate the lease term.
7. If a new lease is not entered into, we will conduct an annual rental review to ensure your property is realising the highest possible rental income and you are aware of the current market.
8. We will offer professional advice and representation for any VCAT matters should they arise.
9. We will facilitate any outgoing tenancy requirements, including a pre-vacate inspection prior to the release of any bond funds.
Preparing your property for lease
By taking the time to present your property in its best light, you’re more likely to appeal to more renters and achieve a better leasing result.
When you choose to lease with us, you can be assured of professional and expert advice on presentation strategies that will work for your property. And don’t worry if you don’t have the time yourself – we can organise the right professionals who can do it all for you.
A well-maintained property can make a vast improvement to the quality of your rental return. The below are some key areas to pay attention to:
• Landscaping, fencing and gates
• Glass and plaster work
• Flooring, floorboards, tiles and grout
• Paving
• Bathroom tiles and grout
• Kitchen splashbacks and bench tops
• External and internal paintwork
• Declutter and remove personal belonging
• Pool cleaning
Estimated leasing
In the vicinity of <Price> to <Price> per week*
Below is a list of recently leased properties to which we referred when appraising your property:
*Based on careful analysis of leasing evidence, gathered from our own resources and those of the REIV (PropertyData Online). To assist us form an estimate of weekly rental, we refer to the most relevant and comparable leased properties located near your property.
Case Studies
Address
Leased:
Date:
Endlessly functional while effortlessly elegant, this modern take on the ever-adored Californian Bungalow provides serene and sophisticated living in an exclusive, quiet Yarra precinct cul de sac.
Days on market 12 Inspections 3 Applications
Address
Leased: Date:
Exquisitely reimagined with emphases on efficiency and functionality, this evocative Victorian promises a bright and serene family lifestyle in the most revered of Richmond streets.
Address
Leased: Date:
An exquisite reimagining of a Victorian classic, this magnificent family home achieves smart and sophisticated luxury through designer style, first class fixtures, and a profusion of natural light.
Rental appraisal summary
Prepared for <Rental Provider Name> By <Agent Name> on <Date>
<Street address> <suburb>
Proposed marketing start date <Date>
Proposed availability date <Date>
Estimated leasing range <Price range>
Marketing fees <Price>
Professional photography <Price>
Letting fee <Price>
Management fee <Price>
Property Manager <Name>
Optional agent to add <Name>
Optional agent to add <Name>
Optional agent to add <Name>
Advertising Package <$330.00>
Internet jelliscraig.com.au
realestate.com.au
domain.com.au
realestateview.com.au
reviewproperty.com.au
Feature listing
4 Week Feature Listing
realestate.com.au
realestateview.com.au
Photography In-house photography
Database
Prospective renter database notification
Rental lists displayed across Jellis Craig network
Everything you need to know about our fees and charges.
Leasing, management, re-leasing, condition report and transaction fees
Leasing fee
Fee for the leasing of the property and sourcing of the renter, covers open for inspections, managing rental applications and renter enquiries, and preparing all lease documentation.
Management fee
Fee for the day-to-day management of the property including collection of rent, liaising with renters, arranging and overseeing maintenance, and undertaking routine inspections.
Re-leasing fee
Fee for negotiating a new fixed term tenancy agreement with current occupants at the end of their existing agreement.
Condition report fee
Fee to undertake a comprehensive and detailed condition report for the property.
Transaction fee
A monthly account administration fee to offset agency incidentals associated with managing the property, including postage costs, bank transaction costs, invoice processing costs and more.
Incidental fees
National Tenancy Database credit check
NTD checks are undertaken to ascertain whether a prospective renter has any recorded breaches and credit defaults listed by estate agents, creditors and courts.
Building insurance claims
Costs are charged to cover the time spent processing and arranging large building insurance claims.
Victorian Civil & Administrative Tribunal Charges
Government charges passed on to the property owner in the event a dispute arises and VCAT is required to reach an amicable resolution.
Capital improvements
We offer an optional project management service for largescale renovations in excess of $2,500.
Key cutting
To provide each renter on the rental agreement with a set of keys prior to a tenancy commencing.
Marketing fees
Advertising package
The cost to cover all expenses with advertising your investment property on the internet (5 sites), and in-house copywriting. Typically, this cost is deducted from the initial month’s rent when new renters have been secured.
Professional photos/floor plan
We can arrange professional photos and a floorplan for the purpose of marketing your investment property.
<Agent Name>
By engaging with our team, you benefit from the combined expertise of six professionals, each skilled in various areas to provide the ultimate selling experience.
Our team includes four dedicated selling agents working collaboratively on your property, setting us apart from others in the area. We are proud to share that our commitment to excellence has earned us one of the highest customer satisfaction ratings in the real estate sector for our municipality. This star rating across many clients serves as social proof of our dedication to achieving the best outcomes and delivering exceptional service.
Jellis Craig aspires to be a valued contributor to the community, demonstrating our commitment to fostering strong, lasting relationships and enhancing the local real estate market.
Locally, we are sponsors of Holy Rosary, St Monica’s and Kensington Primary Schools, Ascot Vale Kinder, Flemington Co Op, St Margaret, St Brendan and St George Churches.
We also proudly donate a portion of our fees from each sale to the Jellis Craig Foundation, underscoring our dedication to community service. Since its inception, the Foundation has raised over $3,000,000, benefiting communities locally, nationally, and internationally. By partnering with Jellis Craig for the sale of your home, you directly support these impactful initiatives, strengthening our community relationships and making a meaningful difference.
Our collaborative approach, driven by a passion for excellence, enables us to consistently surpass client expectations and set new industry standards. We prioritise building genuine relationships, providing tailored strategies, and managing every detail of the selling process with utmost care, ensuring our clients’ dreams are transformed into reality. Our reputation for exceptional service and unwavering dedication has made us the go-to team in the local real estate market.
Jellis Craig Foundation
A foundation built on people and partnerships.
A dedication to active community service has been central to the culture at Jellis Craig since the business’ inception and this commitment was formalised with the establishment of the Jellis Craig Foundation in 2013. Since then, we have raised over $3 million for our partners, helping them to make an impact to communities locally, nationally and internationally.
Throughout the Foundation’s history, it has been incredibly humbled by the support received from offices and staff whose efforts have been used to promote project and initiatives. Most importantly resulting in authentic relationships we have developed with our current partners; The Big Umbrella, Lighthouse Foundation and The Resilience Project.
$3m+
Raised
Proudly supporting
Discover some of our recent achievements
The results achieved from the Jellis Craig <Office> Property Management team over the last 12 months tell a story of success:
Our team’s success
<Number>
properties leased annually
<Percentage>
higher average rental price against the market
<Number>
awards received, including <Award detail>
<Number>
applicants on average per property
<Name’s> success
<Percentage> of properties leased in the first 2 weeks
<Number>
total enters on database
<Number>
renters on average shown through each property
properties leased annually average rental price per week average days on market of properties leased in the first 2 weeks
What our clients are saying
Jodie was wonderful to work with throughout the process of selling my property. She was highly motivated, provided excellent advice, readily accessible and kept me regularly informed. Jodie was supported by a professional team including Matthew.
- Robert, Richmond
I couldn’t be happier with the service provided by James and his team. James’ in-depth knowledge of the market was evident from the start. His strategic advice on pre-auction offers was spot on and ultimately led to a sale price above our expectations. James’ professionalism, responsiveness, and dedication to achieving the best possible outcome for me was exceptional. I would wholeheartedly recommend James for anyone looking to sell to sell their property.
- Tony, Richmond
Jodie and the JC team involved in the sale, via auction, of our property were nothing short of outstanding. We were very happy with their responsiveness, advice, and performance on the day of auction. Very happy with the result and wouldn’t hesitate to refer to a friend. Thanks again Jodie and all!!!
- Gabriel, Richmond
Elliot has a great way with people and was always easy to deal with and helpful. He helped us arrange to prepare our house for sale with repairs and furnishings which made a great impression on potential buyers. We were glad to achieve a pre-auction sale of our property which was above the recommended range. We would definitely recommend Elliot as an agent for potential buyers or sellers.
- Greta, Richmond
James was fantasticto work with. He kept us informed throughout the process and was honest and easy to communicate with. The whole process was seamless and stress free. Thank you James!
- Lara, Richmond
I have been involved in real estate for almost 60 years and Jodie McCarthy & Elliot Gill is up there with the very best of all estate agents I have worked with!
James was spectacular to deal with. This was the 5th property that my husband and I have sold in the last 10 years across two states and James was by far the best agent we have ever worked with. He was always very forthcoming with information and communicated constantly with us. He managed to get an incredible result for us and we are looking forward to working with him again in the future.
- Jess, Richmond
Useful links
Residential Tenancies Act 1997
Minimum Standards for Rental Properties
EBM Rental Provider Insurance
Understanding your rights and responsibilities as a rental provider
Detector Inspector - Safer Home Plan (electrical, smoke alarms and gas)
