Short Term Rental Accommodations
Information sheet for resident and property owner complaints If you’ve noticed that a Short Term Renter or a Short Term Rental property owner is violating a By-law or regulation, please let us know.
Who do I call to make a complaint? Issue
Contact Information Monday to Friday 8am to 4:30pm: 705-324-9411 extension 1328 Monday to Friday 4:30pm to 9pm or Saturday and Sunday 8am to 6:30pm: 705-928-3054
For long grass and weeds, derelict structures, garbage on the property, a dog on the loose or a noise complaint, please call Municipal Law Enforcement and Licensing.
24/7 STR Complaint Hotline: 705-990-2497 or visit: https://secureca.hostcompliance.com/kawartha-lakes-on/complaints/type Report a By-law infraction online: www.kawarthalakes.ca/MLEOComplaint
For structural alterations/additions, a building without a permit or septic concerns, please call the Municipal Building Department.
Monday to Friday 8:30am to 4:30pm: 705-324-9411 extension 1288
For all emergencies, including impaired operation of a motor vehicle or watercraft, out of control burning, dangerous misuse of fireworks, violence, trespassing or illicit drug use, please call the local Police Service.
9-1-1
For non-emergent burn complaints, please contact Kawartha Lakes Fire Rescue Service.
24/7: 705-324-2191 Complaints can also be made with MLEO as outlined above
For information on fishing licenses, fishing limits, rules and more
Visit: www.ontario.ca/fishing Visit: www.ontario.ca/wildlife
For information on wildlife or bear problems 3
Kawartha Lakes By-laws You Should Know Open Air Burning
Kawartha Lakes By-Law 2016-110 outlines all open air burning regulations in the City. You must meet these requirements when burning: • • • •
Fires cannot be lit during burn bans Fires must be supervised by an adult at all times Fires must be fully extinguished at the completion of a burn event Flying lanterns may not be sold or used within the City
Visit www.kawarthalakes.ca/fire to read the full By-law.
Fireworks
As part of Firework By-Law 2007-236, permits are not required for consumer residential fireworks on the day of, the day before and the after: Family Day, Victoria Day, Indigenous Peoples Day, Canada Day, Labour Day, and New Years Eve. Fireworks on these days will only be allowed to be set off between dusk and 11pm. Should residents or visitors wish to use fireworks outside of the authorized days, a consumer fireworks permit for a special event must be obtained. Requirements to follow when using consumer fireworks include: • • • •
Children shall not discharge fireworks Fireworks may not be discharged into any motor vehicle, building or structure Fireworks shall be discharged a minimum of 30 metres from any structure or property line Fireworks may not be discharged during a burn ban
Visit www.kawarthalakes.ca/fire to read the full By-law.
Short Term Rental Accommodations For more information regarding Short Term Rental Accommodations in Kawartha Lakes, visit www.kawarthalakes.ca/STR.
Parking
Parking should occur entirely on the property that you are visiting. If you need to park on the road, please be considerate of your neighbours. Visit www.kawarthalakes.ca/parking to learn more.
Noise
Noise By-laws vary depending on the time of day, but the most important regulations to note are the following: • • •
Amplified noise such as music coming from speakers or stereos is prohibited from 11pm to 11am Yelling, shouting or the playing of musical instruments is prohibited from 9pm to 7am Persistent noise made by any pet, such as a dog barking, is prohibited at all times.
Property Standards
The Property Standards By-law focuses on the maintenance and occupancy of property in the municipality. Visit www.kawarthalakes.ca/bylaws for more information.