The Numbers Are In! And Cherry Health Scores Big One of the most important steps in measuring quality is asking patients about their experiences with us. The numbers for 2022 were humbling and gratifying. Overall, we had a 96% patient satisfaction rating. That's an impressive score, given that we had over half a million visits from almost 59,000 patients last year. It reflects the mindset of our staff. They come to work every day with a single goal: to offer high-quality health care to everyone, regardless of their ability to pay. Thank you to everyone who helped our patients feel so satisfied with Cherry Health.
97 %
96 %
“I would recommend Cherry Health to friends and family”
Patient Satisfaction Rating
96 %
Significant 2022 Quality Scores
97 %
“I felt heard, understood and respected.”
“This office does not waste my time.”
97 %
“Staff helped me understand my specific goals for my health.”
Thank you, Sponsors! A Comprehensive Sponsorship has far-reaching impact. This single annual investment supports both of our annual fundraising events – helping to expand outreach and build mission awareness. Nearly 59,000 patients benefit from the innovation, vital programs, and accessible health care services that are funded through gifts to Prescription: Strength and Cherry Health Celebration each year. Cherry Health relies on the compassionate commitment of our Comprehensive Sponsors to help make communities healthier places to live, grow, and thrive. Each of these partners is providing powerful mission support in 2023. We could not do it without them!
• Acrisure Benefits Group (Presenting Sponsor) • Tasha & Willie Blackmon • Blue Cross Blue Shield of Michigan • Consumers Credit Union • Corewell Health • Experience Grand Rapids • Ferris State University • Anna Goddard • Patti Griswold & Kevin Haviland • Grand Valley State University • Kennari Consulting • Lake Michigan Credit Union • Lighthouse, an Alera Group Company • Mary Free Bed Rehabilitation Hospital • Mercantile Bank • Molina Healthcare of Michigan
• Pinnacle Wealth Advisors, LLC • PNC Bank • Priority Health • Reagan Marketing & Design • Debra L. Sikanas & Dr. Russell Radford • Trinity Health Michigan • Universal Cabling Systems • Varnum, LLP • Wolverine Building Group • XenTegra
Comprehensive sponsorships for 2024 will be available in November. For more information, contact foundation@cherryhealth.com.
CHERRY HEALTH FOUNDATION BOARD OF TRUSTEES 100 Cherry Street SE Grand Rapids MI 49503 Anna Goddard, CFRM Foundation Director 616.965.8217
Patti Griswold – Chair Elizabeth Joy Fossel – Vice Chair Ann Liefer – Treasurer Jessica Payne – Secretary India Manns – Immediate Past Chair
Wayne Bersano Jordoun Eatman Shelley Irwin Jessie Jones Lisa M. Lowery, MD
Peaches McCahill Alexis Reame Joanne Roehm Elizabeth Triezenberg Carroll Velie
Kathy Lipnicki Annual Giving Manager 616.965.8237 Kat MacDonald Donor Relations & Events Manager 616.965.8267 Angie Brown Foundation Coordinator 616.965.8254
To opt out of future communications, please email foundation@cherryhealth.com or call 616.965.8254.
HEALTH HOPE OPPORTUNITY
SUMMER 2023
A Beacon of Hope Sheldon Clubhouse is a member-driven community supporting people who have severe and persistent mental health challenges. The members receive many benefits as they journey to mental wellness. They learn to build relationships, find resources, develop skills, and set goals to live a fuller life. Leasa came from a very dark place. When mental illness and depression took over, she spent 16 years in her apartment with the blinds drawn. She only left when she had to be hospitalized. She wanted more out of life but did not know where to start. Cherry Health practitioners worked with her through therapy, coaching, and medication adjustments. They also referred Leasa to Cherry Health’s Sheldon Clubhouse program, where her rebirth began. Leasa has been a Clubhouse member for six years and often spends up to 30 hours there weekly. At first, unable to trust people, she kept to herself. In learning to trust others, she has become a true leader. Thanks to her regained confidence, Leasa now serves on the Clubhouse Advisory Board. She appreciates having a voice and being a voice for others. She and the Clubhouse Manager have co-presented at national conferences, and she has earned educational certificates from Grand Rapids Community College. The staff teams up with members to identify talents and abilities. Members work on meal preparation, at the media center, and in the snack shop or thrift store. Staff coaching and support helps members become successful employees. In turn, local businesses partner with the Clubhouse to provide paid employment opportunities. Those businesses are guaranteed staffing if a Clubhouse member cannot appear for work. In that situation, a Clubhouse employee will fulfill that responsibility. It is one more system of support that members receive. Leasa is an ambassador for the important work that the Clubhouse does in our community. She shares: “Sheldon Clubhouse means everything to me. This is a community where there is no judgment. It’s a special place where members can freely share their abilities. When a donor supports Sheldon Clubhouse, they give people with mental illness a light in their life. Some people refer to the Clubhouse as their home, but for me, it’s a beacon.”
Leasa (R), supported by Clubhouse Manager Tara VanDyke, gained the confidence to present her story at a 2022 conference.
Cherry Health’s Lakeside Clubhouse in Holland does similarly great work along the lakeshore. We will feature this location in a future issue of Health, Hope & Opportunity.