Our promises to you. We’re committed to delivering you a great customer experience every step of the way.
We want to make sure your experience with JT is a positive one and we want to give you the best service we can which you can trust and depend on. We hope that everything goes well for you as a customer, but we know that sometimes it doesn’t. So this leaflet will explain how we do things and our commitments to you, as well as what to do should you have a problem.
Our promises to you are; •
To be clear with our products & pricing.
•
To protect your personal information.
•
You can have confidence in how quickly we will connect your service.
•
You can have confidence in how quickly we will respond to an issue.
•
To always be there for you with easy to use self-service tools across all devices.
•
To try to help you if your personal circumstances change.
•
To listen to your feedback and take your complaint seriously.
We think we’ve covered most things here, but if you still need help there’s lots of ways we can help you. You may find the quickest way to get the answers you need is online. Our support pages, including JT Help and the JT Social Facebook pages can be accessed at www.jtglobal.com.
jtglobal.com/CustomerPromise
Please note : this code of practice doesn’t affect your legal rights. It doesn’t form part of your contract with us. Some of the services and prices may change from time to time. Keep up to date at www.jtglobal.com. Our current and previous Terms and Conditions can be viewed at www. jtglobal.com/termsandconditions.