Specialist Property Management for Your Sunshine Coast Investment
For years, property investors have been forced to choose between large, impersonal agencies and smaller firms lacking comprehensive experience. We started Saltwater Property Management to close that gap - offering the specialised expertise of seasoned professionals with the personal commitment of local owners and operators.
Our business is built on a simple foundation: when service is exceptional and communication is clear, we achieve positive, long-term relationships and superior investment results.
“Every rental property is unique. Weʼll create a management strategy that fits yours perfectly. This philosophy is the cornerstone of Saltwater Property Management. As founders, we donʼt believe in ‘onesize-fits-all.ʼ We personally ensure that every strategy is tailored to your property needs, maximising your assetʼs potential from day one.ˮ
Experience premium service that brings you complete peace of mind
COMMUNICATION & TRUST
“The level of communication I receive is second to none. I am never left wondering about the status of my property or my tenants. Melle and Rebecca handle every detail with such professionalism that I’ve been able to completely step back, knowing my investment is in the best possible hands.”
Sarah J - Property Owner
EXPERIENCED HIGH - TOUCH CARE
“We felt like just a number at our old property management company. Moving to Saltwater was incredibly smooth; they kept us updated every step of the way. It’s clear they actually care about the properties they manage. The switch was effortless.”
Michael R - Multi Unit Owner
MAINTENANCE & DETAILED INSPECTIONS
“I was blown away by the thoroughness of the routine inspection reports. The highquality photos and clear maintenance recommendations allow me to address small issues before they become expensive problems. It’s clear they care about preserving my property’s value as much as I do.”
David L - Long term Investor
Meet the Saltwater Team
MELLE POLLA-MOUNTER
Co-Founder | Property Manager
melle@saltwaterpm.com.au 0411 223 744
A lifelong local of the Coast, Melle has an impressive 24-year career dedicated solely to property management.
Her extensive tenure has given her unparalleled insight into market trends, legislation, and effective tenant retention strategies. You can be confident youʼre working with a professional who brings extensive experience and genuine care to your asset.
Melleʼs dedication and passion for all aspects of property management are evident in her daily work. She provides exceptional care to both your property and the landlord–manager relationship, delivering a level of commitment that is truly unmatched throughout the industry.
REBECCA MAXWELL
Co-Founder | Operations
rebecca@saltwaterpm.com.au
0402 268 944
A long-term local who has called the Coast home for over 20 years, Rebecca commands 18 years of diverse real estate experience. This extensive background, spanning Property Sales, Administration, and Operations, is the foundation for her commitment to operational excellence.
Rebecca ensures every business process is managed with utmost efficiency, transparency, and compliance. Rebecca is committed to delivering smooth, compliant operations alongside the meticulous care of each property. This comprehensive expertise, paired with her exceptional attention to cultivating strong relationships with both landlords and tenants, ensures your investment is handled with the highest level of professional care.
The Saltwater Advantage: Why local Landlords choose us and what sets us apart
Enjoy true efficiency and peace of mind with experienced owner-operators as your direct point of contact. We personally manage every aspect of your investment, ensuring nothing is overlooked. With long-term consistency and no management turnover, your property is cared for by the same dedicated owners throughout — delivering dependable service, deeper knowledge of your asset and stability you can trust.
We take a proactive, not reactive, approach to enhance both the quality and value of your investment. By dedicating our expertise exclusively to property management, as opposed to typical sales targets — we ensure your property consistently performs at its highest potential. Through diligent record-keeping, preventative maintenance, and careful oversight, your assets remain protected and positioned for long-term success.
We understand that every client and property is unique. Thatʼs why we take pride in providing a tailored, high-touch service designed to meet your specific needs. By aligning our management approach with your individual preferences, we deliver thoughtful guidance, attentive communication, and a seamless experience — the level of service only true specialists can provide.
High-Touch Proactive Approach to Property Success
ROUTINE INSPECTIONS & MAINTENANCE
We protect your asset through a proactive management strategy centered on clear communication and meticulous care. By conducting regular inspections paired with detailed photo reports, we identify preventative maintenance needs early and coordinate all repairs through our trusted network of local tradespeople. Our comprehensive approach ensures your investment remains in peak condition while staying fully compliant with all health, safety, and legislative requirements.
FINANCIAL MANAGEMENT & REPORTING
MAXIMISING FUTURE POTENTIAL: END OF TENANCY
Transparency and accuracy are non-negotiable in financial administration. Prompt and accurate disbursement of rental income – choose how you would like to be disbursed – weekly, fortnightly, monthly. Comprehensive, easy-to-read monthly and end-of-financial-year statements. Zero tolerance for rent arrears, with strict adherence to legislative recovery protocols to protect your cash flow.
We proactively manage the end of the tenancy period to maximise your results and minimise vacancy. We contact you before the end of a fixedterm lease to discuss renewal. This period is the optimal time for a rental review. We advise you on what the current market will support and the required legal notice period for any rental increase.
OUTGOING INSPECTION
When it comes time for your tenant to vacate, we conduct a thorough outgoing tenancy inspection, cross-referencing against the detailed Entry Report, ensuring tenants adhere to their agreement obligations.
The bond will be returned to the tenant as per current legislation if there are no issues. If damage (excluding reasonable wear and tear) is evident, we advise on the most appropriate course of action to achieve a satisfactory resolution, guiding you step by step and supporting you throughout the entire process.
TAILORED MARKETING
We implement a comprehensive, property-specific marketing strategy that includes promotion across leading real estate portals, targeted outreach to our internal database of qualified tenants, and, where appropriate, the placement of a lease board on the property to attract local interest and maximise visibility.
OPEN HOMES & PRIVATE INSPECTIONS
We personally manage every property viewing, welcoming prospective tenants and carefully listening to their feedback. This hands-on approach ensures your property is represented professionally while helping you make informed decisions with confidence.
RIGOROUS VETTING
FINALISING THE LEASING PROCESS
Comprehensive background checks, rental history verification, TICA database searches, and verification of employment/income. We present you with a highlevel summary and our recommendation for your final consideration.
Once your preferred tenant is selected, we manage all compliance and paperwork to ensure a smooth transition. We conduct a thorough property inspection to detail and record the cosmetic condition of the property (the Entry Report) before occupancy. The Tenancy Agreement (Lease) is prepared and signed. The Bond is confirmed, arranged, and lodged with the relevant Bond Authority. The first rental payment is made. All keys and documentation are handed over.
Securing the right tenant
At Saltwater Property Management we know that the success of your property investment relies on more than just bricks and mortar - it depends on the people who call it home. Thatʼs why we take a thoughtful, personalised approach to finding the right tenant for your property.
We begin by understanding your propertyʼs unique qualities and your goals as an owner. From there, we craft a tailored marketing strategy designed to attract tenants who will not only meet your requirements but also value and care for your property. Every step of the process, from professional advertising to thorough screening, is handled with precision, ensuring your property is entrusted to responsible and reliable tenants.
Our goal goes beyond filling a vacancy; we aim to create a positive rental experience that safeguards your investment while providing peace of mind.
Transparent Fee Structure
Our commitment to specialised service is backed by a clear and simple fee structure, making the management of your property even more streamlined with zero hidden or additional fees.
Fee Type Description
Management Fee
Letting Fee
Professional Marketing Fees
Lease Renewal Process
Monthly admin fee
Professional Photography
8% plus GST
One weekʼs rent plus GST (charged upon securing a new tenant for the property)
No Charge – includes marketing on premium rental platforms for maximum exposure – Compliments of Saltwater Property Management
No Charge
No Charge
No Charge – experience the difference of professional marketing for your rental campaign – Compliments of Saltwater Property Management
Getting Started
Choosing Saltwater Property Management is simple
Transitioning to Saltwater Property Management is a seamless and transparent process. Whether your property is currently managed by another agency or you are looking at securing brand new tenants, weʼll handle every detail, guiding you step by step to ensure a smooth transition with complete confidence and peace of mind. Our clients remain at the core of our operations — their success and satisfaction are our highest priorities.
We begin with a complimentary, no-obligation appraisal of your propertyʼs rental value and a detailed assessment of its market position, ensuring you have a clear understanding from the start.
THE APPRAISAL
THE AGREEMENT
THE NOTIFICATION
Once you sign our Management Agency Agreement, we take full responsibility for the transition, giving you peace of mind that everything is being handled professionally and as per legislation.
THE TAKEOVER
We manage all communications with your current agency, providing the required notice on your behalf to ensure a smooth and respectful handover.
WELCOME!
If your property is currently tenant, we carefully collect all relevant documentation, keys, and files from the outgoing agency, leaving nothing to chance and maintaining continuity in management.
We personally meet your tenants, confirm all necessary details, and immediately commence our attentive, high-standard management service, ensuring both tenants and owners feel supported throughout the process.
Thank you for choosing Saltwater Property Management as your trusted partner on the Sunshine Coast.
