NGUYENTUANDAT
Address: Phone: Email:
SUMMARY
Cam Chau, Hoi An, Quang Nam
+84 (0) 935683415
jeremydaley15897@gmail.com
I am a highly open-minded, patient, and supportive individual, particularly when it comes to interacting with children and individuals with disabilities. I firmly believe that a high level of care, concern, and a strong passion are essential components for achieving success in any career. I have experience working with young people from diverse backgrounds and walks of life, and I believe that this is crucial for navigating today's multicultural and diverse societies.
WORKEXPERIENCE
Ecommerceexecutive
Jul2023-Present HoiAnRiverBeachResort&Residences-05CuaDaiStreet
Stage 1:
Ensure reply all email from client requirement or hotel queries within 24 hours and offer solution within 8 hours
To be up-to -date hotels products knowledge
To check across the inventory and filling /top up allotment on OTA if the occupancy is low or left to ensure maximum profitability online channel
Operate and process all guest reservations and customer care.
Handle all guest complaints and requests in a timely and professional manner and report to the Sales Manager and related department for review, investigation, and resolution.
Ensure rate parity among OTA channels
Stage 2:
To do market survey, analysis competitors
Maintain and develop existing OTAs and develop more customer sources from other OTAs platforms
Manage OTAs channels, optimize business performance (adjust and perfect information, images, promotions, marketing, advertising to increase visibility)
Proactively propose ideas and plans to improve efficiency
Generate reservation report: Weekly report, monthly report, materialize report (RN, Revenue)
Maintain relationships with customers and build relationships with personnel responsible for ordering services.
Ensure the implementation of annual contracts in accordance with promotional programs and group booking requests.
Stage 3:
Setting a channel manager system to list and manage the hotel rooms on a variety of booking channels.
Control any updates to risk of double-bookings and analyse performance from one central dashboard
Analyze the data from the channel manager can ensure the rates and channel connections are always optimized
Using channel manager to automated updates of availability and rates in real time
Updating knowledge of content management systems (CMS), payment gateways, and user interface design.
Using SEO to helps in ensuring that the booking engine is easily discoverable online, leading to increased traffic and conversions.
Maintain and optimize the booking engine to ensure seamless functionality and user experience. Building collaboration with IT, content creators, and marketing teams to develop appropriate strategies that promote the services offered
Analyze user data and feedback to refine and improve the booking process further on booking engine
Develop strong communication and interpersonal skills are essential (Professionals e commerce executive often must work in teams and communicate effectively with stakeholders across various levels.)
Update knowledge and understand of digital marketing techniques, including SEO strategies, PPC advertising, and social media engagement, is imperative for promoting the booking engine effectively.
Receptionist
HoiAnRosemaryBoutiqueHotel&Spa-138NguyenDuyHieu
Welcome guests upon arrival and assist with the check-in process.
Process guest departures, ensuring all charges are accurate and settled.
Apr2023-Jun2023
Handle phone calls and emails regarding reservations, cancellations, and inquiries.
Input and update reservation details in the hotel management system.
Address guest inquiries and concerns promptly and professionally.
Managing guest complaints and feedback, seeking to resolve issues promptly to maintain customer satisfaction
Provide information about hotel amenities, local attractions, and services
Process payments and maintain accurate records of transactions
Prepare and distribute invoices and receipts to guests
Always maintain a clean and organized front desk area
Tasked with coordinating with housekeeping and maintenance departments to ensure rooms are clean and facilities are in working order.
OnlineSalesRepresentative
Jun2019-March2023 Vestacompany-D2,HCMC.
Actively engage with potential customers via email, chatting box, and social media to generate leads and close sales.
Maintain a deep understanding of the company’s products or services, including features, benefits, and pricing.
Stay updated on industry trends and competitor offerings to effectively position the company’s products.
Assist customers with inquiries related to orders, shipping, and returns.
Ensure accurate and timely processing of online orders
Use analytics to measure sales performance and identify areas for improvement
Participate in team meetings and contribute ideas for improving online sales processes
EDUCATION
TheDegreeofBachelor(English)
Dong A University
Major: Faculty of foreign languages 2015-2019
ADDITIONALINFORMATION
IT technical skills
Professional skills for working – Public speaking, job hunting, writing skill, organizational culture
Excellent interpersonal skills, demonstrated in the ability to effectively serve customers and develop strong working relationships with staff.
Expert knowledge of the admissions counseling process and effective ones techniques. Dealing with stressful situations in a calm and professional manner