The practical benefits of applying the techniques explained in "when every word matters" go far beyond communicating with persons who are suffering from a psychosis.
"When every word matters" is about creating and expressing an attitude of empathy, which will prove useful every time when the way we see and experience things is different from the way our interlocutors do: giving feedback, delivering bad news, dealing with criticism, conflict resolution, crisis communication, dealing with complaints, negotiating, intercultural communication, dealing with unreasonable requests, mediating, coaching, motivating and influencing people, ... are some of the situations in will this attitude may make all the difference.
In fact "When every word matters" teaches us a way of being in this world which will enhance our communication and hence our relationships with all the people we meet with.
The present document is a compilaton of public domain publications by the very best experts in the fi
