International Research Journal of Engineering and Technology (IRJET)
e-ISSN: 2395-0056
Volume: 09 Issue: 09 | Sep 2022
p-ISSN: 2395-0072
www.irjet.net
Tap and Dine – Smart Bistro Management and Ordering System Mrunal Patil1, Bhakti Bagade2 1Pune,
Maharashtra, India Maharashtra, India ---------------------------------------------------------------------***--------------------------------------------------------------------2Pune,
Abstract – Automation and technologies continue to prevail
level has always been the top priority and adopting automation provides a dynamic experience on the whole for them. The restaurant and service management are enhanced to the fullest making it worthwhile.
in the digital era. Tap and dine proposes a desirable and userfriendly approach to overcome the human constraints surveyed in local cafeterias, small restaurants along food service systems. The project system intends to provide a serene dining experience for the customers in every way possible. This is fulfilled by applying a software approach and Google firebase which acts as a spine for the project. Aspects like ordering meals by the digital menu, also, paying the bill through the tablet located at individual tables eases the overall process for the customers. The web application proves to be beneficial to collect data and statistics on the restaurant's performance in real-time and automate the order placement system for the cooks. All of this resulting in reduced human labor, time, and cost-effective management, maintaining the quality of service, and an uptick in customer satisfaction.
2. LITERATURE In the year 2015, Tanmay Bakshi and his co-authors proposed a Touch Based Digital Ordering System on Android using Global System for Mobile (GSM) and Bluetooth for restaurants that comprised of two different Android apps. The Customer’s App was identified by the table number and the order from a particular table was sent along with it. The Restaurant App had three different types of users – manager, cashier, and the chef. The app had different functionality as per the user type. Manager had administrative access on the app with a complete control over the entire system and the centralized database. The system flow of their project had the customers placing the order, after which its details were sent via wireless GSM to the server and then stored in the database. The chef using the restaurant app, could view the fetched data from the database displayed on his device. Then the data is being travelled wirelessly through the Bluetooth and displayed on the Liquid Crystal Display (LCD) screen.
Key Words: Automation, Digital ordering, Flutter Framework, Google Firebase, Mobile application, Restaurant management, Web application.
1. INTRODUCTION Primarily, the restaurant process is a traditional handheld method. The customer walks-in, waits for the waiters to make them seated at a table. They are compelled to choose from the paper menu having a poor description of the food items and need the waiters to take their order to be noted down. This further is taken to the kitchen counters, the order update is registered, the food is served and a bill is addressed. All of this, bound in a typical simple system manner.
The chef after preparing the order, would mark it completed on the app. The order is then removed from the LCD screen and a new order is being displayed. The manager is notified of the completed order through his app and the waiter is asked to serve on the particular table. The cashier is able to view the ordered items with their prices and then collect the money from the respective customer [1].
But human errors are what to be looked upon. Waiters may jot down or deliver the wrong order. Billing and calculation blunders are non-negligible. Throughout, the manpower featured process eats up a giant amount of time, testing customer's patience at each stage of it. The project model wishes to analyze each of these factors and tends to find a solution bearing the form of an android application, yielding digital ordering and bill payment plus the feedback feature, building to the customer's content. The web application possibly suits the manager favorably for tracking down the restaurant's performance in actual time. Looking through the insights claimed in the surveyed literature, it was found that increasing customer's comfort
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Fig -1: System Architecture taken from [1]
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