International Research Journal of Engineering and Technology (IRJET) Volume: 09 Issue: 07 | July 2022
www.irjet.net
e-ISSN: 2395-0056 p-ISSN: 2395-0072
A Survey on Knowledge Base: An Internal Platform to Exchange Technical Questions and Related Answers Riza Tanaz Fareed1, Sushmitha N2 1Student,
Department of Information Science and Engineering, R V College of Engineering, India Professor, Department of Information Science and Engineering, R V College of Engineering, India ---------------------------------------------------------------------***--------------------------------------------------------------------2Assistant
Abstract - This paper describes the development of a
module or if readily accessible documentation is available, the majority of client questions and problems can be resolved by them.
knowledge base which is an internal platform to exchange technical questions and related answers. Organizations can save a lot of time by answering queries on a sharable platform. Knowledge bases are said to be developed through the process of adding specialized application knowledge to documentation. By creating a reusable knowledge base, it extends the process of sharing knowledge in a single repository or system and enables quicker replies by anyone experienced in the field. Other than traditional methods like relying on personally sending messages and emails, questions and related answers can be answered on one platform.
There are many advantages with knowledge bases which follow rules, they are listed below:
Key Words: Knowledge base, React JS, Stack Overflow, User Interface, JavaScript
●
Acquiring and maintaining: A developer need not maintain facts. The user can collect all the rules and acquire it themselves. Taking an example, when a user infers about a particular topic, he can use the knowledge base to clarify any doubts relating to that particular topic.
●
User participation: Increases user participation and encourages more developers and support to ask and answer questions which automatically builds the knowledge base further.
●
Justification: By detaching the knowledge, an engine which is used to infer can be constructed. This engine can get innovative and fresh results and strategies to the developers and support by allowing it to be stored in the knowledge base.
1.INTRODUCTION Technological advancements will bring knowledge to more and more disparate locations. It is easy to lose track of information in emails, social media interactions, forum discussions, comments, tickets, and even in the minds of people. In a knowledge base, users can look up information about various products, services, departments, or topics on a self-serve website.
2. BACKGROUND 2.1 The Knowledge Base
Knowledge bases can be populated with data from anywhere. They are usually expanded and enhanced by contributors with expertise in the relevant subjects. Essentially, knowledge bases are encyclopedias that have been extended. Access to accurate information is expected and demanded in today's connected world. Often, they are unwilling to call on the phone to do so, or send out emails or a service ticket. It is important to them that they receive an immediate response. You therefore require a broad, indepth body of information, the knowledge base.
Data can be got into the knowledge base from any website, one's own memory about a subject. As and when a developer keeps adding solutions to the users query, the knowledge base keeps automatically getting generated. Knowledge bases are said to be developed through the process of adding specialized application knowledge to documentation. The main purpose of this project is to create a platform where the support team and developers of an organization may share information. The goal is to provide a single platform for developers and the Tekion Support staff to ask and answer queries. It enables easy access to knowledge by looking up and solving doubts on one platform. It saves time by allowing engineers to answer inquiries on this platform rather than via email or Slack. The knowledge base includes explanation with reasoning as well as a major chunk of learning by one self. Developers and support can ask and answer questions on this platform as well as remember information that they
Knowledge bases are said to be developed through the process of adding specialized application knowledge to documentation. Inquiries with the same intent are mapped to the same response on a user-friendly platform, which aims to transform a variety of questions that customers may have into. Support members have the option of asking new queries or researching previously requested ones. If support personnel have had thorough training on a
© 2022, IRJET
|
Impact Factor value: 7.529
|
ISO 9001:2008 Certified Journal
|
Page 1985