International Research Journal of Engineering and Technology (IRJET)
e-ISSN: 2395-0056
Volume: 10 Issue: 03 | Mar 2024
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Restaurant Ordering System Akana Carlewis Chambang, Suh Nji Ernest, Umar Idris Aliyu carlewisakana@stu.aydin.edu.tr Computer Engineering student, Istanbul Aydin University, Turkey suhernest@stu.aydin.edu.tr Computer Engineering student, Istanbul Aydin University, Turkey umaraliyu@stu.aydin.edu.tr Computer Engineering student, Istanbul Aydin University, Turkey ---------------------------------------------------------------------***---------------------------------------------------------------------
Abstract - This Restaurant Ordering method project was
several assignments, tutorials, and participate in academic activities (Patel Krishna M., 17th - 18th April 2015). It will be more convenient for them to dine at a restaurant rather than cook at home. As more people eat at the restaurant, the restaurant management should make certain improvements to speed up ordering.
created to replace the outdated and inefficient ordering method often used by restaurants with a new and more efficient ordering system. Because it needs a lot of human effort, the traditional ordering method is inconvenient for both employees and consumers. The manual labor done by the staffs will result in certain human errors, such as giving the inaccurate bill to the clients, the waiter's unattractive handwriting, and the improper order sequence. All of these human mistakes will lead to consumer dissatisfaction with the business. As a result, this restaurant ordering system is built and developed to assist the restaurant's administration. This ordering approach has shortened the time it takes to place an order. When customers eat at the restaurant, they do not have to wait to be served. Customers will be happier with new ordering procedure. The process used to design this system is known as throwaway prototyping. This technique was chosen because it will allow the system to be constructed in half the time of other methodologies. Throwaway prototype approach also enables the developer to listen to end-user comments and continue working on the product to meet the end-user's expectations.
Customers have always had to engage with waiters in order to place an order. Waiters take notes on the dishes that customers order. The order will then be delivered to the kitchen, where the chef will begin cooking. Customers have experienced several challenges as a result of this old manner. For example, waiting for meals to be served, receiving a wrong bill, and many more. All of this, the stress will leave guests dissatisfied with the restaurant's service (Reshma Shinde, 2, February 2014). Customers nowadays want chores like booking cinema tickets to be simplified (Rebecca Nüesch, 2015). As a result, the restaurant should make modifications as well. (Williams, 2019) studied web-based ordering systems in restaurants, finding they improve operational efficiency. Restaurants using these systems saw shorter order processing times and increased productivity.
Key Words: e-commerce, B2C transaction, accessibility, online ordering, technology acceptance
(Patel S. e., 2021) researched web-based ordering systems' impact on customer satisfaction. They surveyed patrons using online platforms and found system convenience positively affected satisfaction, notably through customizable orders, real-time updates, and prompt confirmations.
1.INTRODUCTION The restaurant ordering system plays a critical role in the fields of hospitality, technology, and customer service, making it a worthwhile subject for ongoing and future research. This system is now an essential part of the entire dining experience in the modern dining environment, providing many advantages to a range of stakeholders, such as patrons, restaurant owners, and academics (Prof V.B. Dhore, 7, October 2014). In this study, the restaurant ordering system has the ability to completely transform a variety of industries, including small enterprises, retail, dining places, and coffee shops.
Third-party delivery services like Uber Eats and Door Dash expand restaurant reach and change consumer behavior, offering convenience with diverse options and doorstep delivery. (Garcia, 2020) studied challenges with web-based ordering systems, noting technical glitches, security issues, and staff training needs. Addressing these is crucial for system adoption and effectiveness.
2. BACKGROUND AND SIGNIFICANCE
This study is designed to offer a restaurant ordering system. This system can assist to enhance the present ordering approach. Furthermore, it gives convenience to both the business and the consumers. This technology will be extremely valuable for many eateries once this project is completed.
People increasingly choose to eat at restaurants for their meals. There are several reasons why individuals choose to dine out. One of the causes is that they are too tired to cook after work. People will be exhausted after working for more than 7 hours. As a result, they lack the stamina to cook their meals. Furthermore, university students must complete
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