International Research Journal of Engineering and Technology (IRJET) e-ISSN: 2395-0056 Volume: 11 Issue: 05 | May 2024
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p-ISSN: 2395-0072
MEDICHAT- An Automated Healthcare System Md Zuhaib1, Mohit2, Mahesh Kumar Hans3, Dr. Jyoti Kaushik4 1, 2, 3, 4Dept of Computer Science, Guru Gobind Singh Indraprastha University, Delhi, India
---------------------------------------------------------------------***--------------------------------------------------------------------In 2016, the National Health Service (NHS) of the United Abstract - The healthcare industry faces challenges
Kingdom introduced "Ask NHS," an AI chatbot developed by the American startup Sensley. This chatbot, which was initially only available to people in North London.
related to patient care, resource allocation, and technical infrastructure. To address these issues, we propose an AIbased chatbot that can analyze illnesses, provide essential information, and reduce healthcare costs. Our chatbot leverages Artificial Intelligence (AI) and Natural Language Processing (NLP) to simulate conversations with users. By storing data in a database, the chatbot identifies user queries and responds appropriately. In this paper, we aim to create a fully functional chatbot that assists patients by analyzing symptoms, providing medicine information, and answering general healthcare questions.
In 2017, the British healthcare startup Babylon Health unveiled "GP at Hand," an AI-powered chatbot that provided remote patient diagnosis and treatment. In 2018, the US Food and Drug Administration (FDA) authorized "Woebot," the first AI chatbot created to provide cognitive-behavioural therapy to assist people in managing mental health issues such as anxiety and depression.
Key Words: Chatbot, Healthcare, AI, NLP, Symptoms.
In 2019, the well-known US healthcare facility Mayo Clinic introduced "Mayo Clinic First-Aid," a chatbot designed to help find emergency medical services and offer emergency first-aid advice.
1.INTRODUCTION Chatbots are transforming consumer interactions for businesses in several industries, such as finance, ecommerce, healthcare, and customer support, in the current digital age. Chatbots in customer service are skilled at answering simple questions and giving timely answers. Because of this efficiency, customer representatives can concentrate on more intricate issues. Chatbots are crucial to e-commerce because they may make product recommendations, track order statuses, and assist customers.
The COVID-19 pandemic in 2020 caused a spike in the use of chatbots in the healthcare industry. Chatbots were used by healthcare providers to help with remote consultations and to spread information about the virus, symptom checks, and testing locations. The year 2020 saw a surge in chatbot usage within healthcare due to the COVID-19 pandemic. Healthcare providers deployed chatbots to disseminate information about the virus, symptom checks, and testing sites, as well as to facilitate remote consultations.
1.1 IMPACT The emergence of chatbots has had a major impact on the healthcare industry. By providing personalized health advice and medication and appointment reminders, these automated solutions increase patient participation and reduce administrative tasks. With chatbots, patients may manage their health more actively by receiving personalized help and insightful information. Additionally, they improve operational effectiveness, which results in improved patient outcomes all around.
Developing a healthcare chatbot comes with its own set of challenges, such as safeguarding data privacy, ensuring the accuracy and dependability of the information provided, comprehending natural language, managing intricate scenarios, keeping users engaged, considering ethical issues, integrating with existing healthcare systems, and replicating the empathy and personal touch of human interaction. Addressing these challenges requires stringent privacy protocols, current medical knowledge, advanced natural language processing capabilities, flexible conversational interfaces, ethical AI practices, smooth integration with current systems, and a harmonious blend of AI and human oversight.
1.2 ADVANCEMENTS Chatbots are a relatively new technology, but because of their capacity to engage patients more effectively and enhance healthcare results, they have swiftly established themselves as a standard in the industry. There have been several significant advancements in the realm of chatbot development.
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Impact Factor value: 8.226
2. RELATED WORK MEDICHAT stands as a cutting-edge chatbot that leverages user symptoms to forecast potential health conditions and suggests subsequent actions for users.
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